Évaluations des clients University Drive Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de University Drive Self Storage

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Herb R. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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small store location well out of our way while driving by closer uhaul storefronts. trailer hitch had to be readjusted after pickup and on hands computer site training is recommended. this location was less than comfortable

Alysia H. le

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Le client n'a pas laissé de commentaire.

Cungang Z. le

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Le client n'a pas laissé de commentaire.

Luke D. le

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Le client n'a pas laissé de commentaire.

Pranav P. le

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Le client n'a pas laissé de commentaire.

HARRY M. le

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Le client n'a pas laissé de commentaire.

Filomeno E. le

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Le client n'a pas laissé de commentaire.

Emily B. le

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I got there at 8 but didn’t get to leave the lot until 8:25 with my rental because the online check in process kept telling me there was an error. If it’s going to take that long I would suggest telling people to get there early. I was told just to be there at 8.

Heather E. le

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Le client n'a pas laissé de commentaire.

Lori F. le

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The self storage facility looked clean but old and in need of repair, huge unavoidable pot holes and broken concrete at the entrance of the facility and no place to park

Edward S. le

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Le client n'a pas laissé de commentaire.

Ethan W. le

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Be less weird, more friendly

James O. le

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Staff was very efficient and helpful

Porfirio C. le

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Le client n'a pas laissé de commentaire.

Craig G. le

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Great experience

Angela A. le

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Le client n'a pas laissé de commentaire.

Joshua B. le

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Le client n'a pas laissé de commentaire.

BETH F. le

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Le client n'a pas laissé de commentaire.

John E. le

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Le client n'a pas laissé de commentaire.

REGGIE D. le

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Things were fine. In and out pretty promptly, equipment was great, paperless process.

Carmelo N. le

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The front desk person very not polite. Rude..I will.never a truck there again in my live...

James D. le

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Jim is horrible his customer service is horrible! He's a dick plain and simple! A couple left right before me I would have too had I not made reservation.

Christopher M. le

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Le client n'a pas laissé de commentaire.

Betty S. le

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Le client n'a pas laissé de commentaire.

Paul D. le

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Le client n'a pas laissé de commentaire.

Todd K. le

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Le client n'a pas laissé de commentaire.

Panneerselvam K. le

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Le client n'a pas laissé de commentaire.

Edmund D. le

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Everything was pretty average.

Edmund D. le

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Le client n'a pas laissé de commentaire.

Anne T. le

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I am giving a 3 star only because they charged us a $25 cleanup fee. We drove it to my 87 year old dads how 4 miles away, loaded it up half way with his furniture, took it to his nursing home to unload, and returned it. Don’t know what the fee was for. I probably won’t rent with the auto online pickup next time because I don’t get to participate in the return inspection with that. They can just charge what they want. Maybe it needed a sweep in the cargo area? It was a nice clear day and the path was on sidewalk or parking lot

Taylor G. le

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The lady was super rude to me when I went to pick up the truck. She did not want to help me and she made it very clear. The truck was dirty and smelled like cigarettes. I put gas in it before I took it back and she still charged me 11 dollars. I only drove 5 miles. Very unhappy. I will not be using uhaul again.

terryAnn B. le

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Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.

Luis V. le

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Le client n'a pas laissé de commentaire.

Brian E. le

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When I asked about getting charged for cleaning, the lady working there got very defensive and was arguing with me when i just asked about a $25 cleaning fee when I just had it for 4 hours and just had boxes in there and some how got it dirty enough to get charged $25. Next time I'm going to go with home depot trucks. Fuck U-Haul

Salem A. le

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Rey expensive

Cynthia M. le

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The late night fee was hidden. Completely dissatisfied.

Jahmarley A. le

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Le client n'a pas laissé de commentaire.

Byal T. le

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You rent the Uhaul thinking you're going to spend 40$ then you look back and somehow you've spent $150. Just feel cheated after all moved and completed. Going to use a different service next time.

Amanda C. le

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Rented van for my daughter’s college move in. She says the pick up and drop off was a breeze.

Kimberly F. le

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Awesome! I’ll come back for any future needs. Professional and courteous. Close to ASU Tempe, so it was perfect for move-in.

LINDA R. le

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Le client n'a pas laissé de commentaire.

Marnie B. le

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Fine

Gary A. le

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Quick and painless - would use them again.

Katie H. le

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The online website was poorly designed and took ages to load. The results for nearby locations wasn't great either. I wanted to pickup at a different location and I wasn't able to see the additional locations while hitting the "more" button on the results page. I finally figured out it was because that location didn't have the equipment I selected in the time I wanted, but this wasn't clear at all and it should have been a lot easier to look at all the results.

Jaime C. le

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Le client n'a pas laissé de commentaire.

Victor W. le

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Staff was very friendly and efficient during our check in process and truck rental process.

Victor W. le

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Very good experience.

Aaron Arul M. le

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Le client n'a pas laissé de commentaire.

Kylie K. le

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The website/online check-in process was TERRIBLE y’all gotta hire a better product development team.

Madeline S. le

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The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn’t. Maybe add some light too.

Michael B. le

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Well first off you can provide customers with safe vehicles so they don't have a blow out in the middle of the arizona desert, where they will need to wait 7 hours for roadside assistance to repair the truck. The tire's tread was completley unsafe for road use as verified by the roadside tech. On top that a rogue piece of metal attached to the exhaust was loose that rub the tire initiating the blowout. Myself and my passengers nearly died due to Uhaul's negligence. I have already consulted an attorney and will be strongly considering legal action.

weiying W. le

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Le client n'a pas laissé de commentaire.

Phillip B. le

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The lady checking the truck out to me was on a video call with her grand daughter then entire time while we were doing the paperwork for the truck, it was very unprofessional.

Matt B. le

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I like uhaul fine..the individual I dealt with was running a storage,he had no clue how to hook up a trailer, ect.

Kourtney F. le

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The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.

Jasmin S. le

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Le client n'a pas laissé de commentaire.

Sarthak T. le

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Le client n'a pas laissé de commentaire.

Meredith B. le

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I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.

Kenneth F. le

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Good service so far! No complaints. We shall give it time.

Saif J. le

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There could possibly be a bit more lighting inside the unit

Madeleine C. le

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Le client n'a pas laissé de commentaire.

Erika W. le

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Great customer service!

Ashley W. le

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When I returned the truck, the gates to the lot were closed and there was no way to contact anyone to park the truck in the proper area.

Alfredo S. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.

Malachi W. le

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Quick and easy

Diederik V. le

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This is an absolute prime location, so no surprise it is a little tight and older

Shelly H. le

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My experience was terrific with Lisa and Jim. Ready when I wanted, clean, well maintained. The weather here is crazy hot, and lots of folks moving today. Lisa was great. I wish Uhaul had told me about the environmental fee and rental tax. Not expecting those. Overall, super pleased!!

jonborah b. le

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Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.

Alexa J. le

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Le client n'a pas laissé de commentaire.

Isabel R. le

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I was unable to get the website to work and therefore never rented a storage unit.

Brittany K. le

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Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.

Henry H. le

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The office was very smelly. It smelled like someone was farting in there for years with no ventilation. The mobile check-in did not work very well either. The man in charge said that T-Mobile doesn't have a good signal there. Something to consider to warn future customers.

Candace M. le

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Le client n'a pas laissé de commentaire.

Natalie C. le

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It was okay.

Tatiana A. le

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The staff was very nice. Thanks Again!

Csaba J. le

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Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.

Raveen M. le

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Customer service. Overall the man there did his job in explaining price, policy, and regarding uhaul we were using. However wasn’t very inviting in terms of greeting or even when I return the uhaul.

Christer F. le

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Friendly desk worker, found and held an item I forgot in the truck.

Stacy B. le

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Le client n'a pas laissé de commentaire.

Chantal H. le

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Le client n'a pas laissé de commentaire.

Mariana R. le

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The U-Haul rental was great. The problem was with the moving helpers your page suggests which were ABSOLUTELY HORRIBLE. Military Movers Assistance in Phoenix, AZ. were the ones I selected trusting they would be the most helpful. They bailed on me at 10 am because my truck was delayed. They were shouting at me on the phone. They refused to wait for the truck even when I had paid for two hours. Not even for 15 minutes. They bailed on me when I was alone with two of my girlfriends and ended up carrying furniture on 104-degree weather to a second floor apartment. It was a horrible experience. I was baffled by their rudeness and their lack of compassion. I have even told them that I could only pay for two hours because I'm a student at ASU. I tried to talk to them and they just continued insulting me over text messages. I can not believe U-Haul recommends companies that leave clients alone in a moving process. DO NOT RECOMMEND Military Movers Assistance!!

ANDRE E. le

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Good experience! Very knowledgeable staff! Definitely recommend

DEION G. le

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Great experience

DEION G. le

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Flawless Sevice when you deal with the people. Online ordering needs repair work.

DEION G. le

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Tried ordering online several times but would get ‘error, please go to dashboard to complete.’ I did several times but it would never complete. Then i get several charges of $6.95 on my credit card.

Jeffrey R. le

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Very easy drop off from out of state rental.

Zaynab a. le

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I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.

Andrew W. le

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Opened up a little early which was nice.

Daveon L. le

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Le client n'a pas laissé de commentaire.

Tucker M. le

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Traffic constraints due to construction made the location difficult to access.

Hariharan B. le

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Please contact me I have sent an email with a clarification please contact

jeff A. le

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Le client n'a pas laissé de commentaire.

Jason F. le

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Le client n'a pas laissé de commentaire.

Gregory B. le

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Le client n'a pas laissé de commentaire.

Jill M. le

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Very clean and nice facility. Staff was excellent and helpful

pam V. le

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Le client n'a pas laissé de commentaire.

Seth B. le

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Horrible. Stated they closed at 9, but closed at 5 instead. Couldn’t retrieve my car because there was a car parked in front of it. Overcharged me as well by $20.

Mark B. le

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Great service and clean units

Rebecca F. le

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Service was fast but the people working there were rude and condescending. I also felt grossly overcharged for the whole thing......it was marketed as 19.95 online, and I ended up paying over 50.

Pin Jie T. le

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Ok

Thomas S. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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Le client n'a pas laissé de commentaire.

Rachel D. le

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Room is great, but no lighting inside.

Mouldi N. le

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Le client n'a pas laissé de commentaire.

Qingyun C. le

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After I finished renting online, I got a message saying A lock is inside the room. But it’s not ture. I understand that I need to use my own lock, but please don’t send the message to mislead people.

Kabir J. le

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Le client n'a pas laissé de commentaire.

Mark T. le

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FRIENDLY PROFESSIONAL SERVICE.

Liang M. le

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Le client n'a pas laissé de commentaire.

Wen Z. le

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Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.

Tirzah N. le

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Wish I had known about this place 3 years ago.

Rubiseida S. le

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Le client n'a pas laissé de commentaire.

Shona N. le

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Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!

Nora W. le

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Le client n'a pas laissé de commentaire.

Marilyn H. le

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The customer service person was very courteous and it was very busy .people coming to pickup trucks. People dropping off trucks and he was great under pressure most of all courteous..

Christopher R. le

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Service was good.

Chemyla H. le

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Office wreaked of cigarette smoke, other than that everything was fine.

Chris M. le

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Don’t bother to use the online check in, this location is faster with manual check in than the online version.

Samuel M. le

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Mobile pick up experience was terrible. After nearly 20 minutes of being asked for the same photos, we ended up having to stand in line anyway. Only 1 staff member so service was slow. Very confusing setup on site and minimal parking. We will never use this U-Haul location or mobile pick up again.

Lauren M. le

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Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.

Joe L. le

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Fix the entry way in and out you can pop a tire in this holes.

Elizabeth H. le

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Very easy reservation process and awesome communication skills as well.

Wenbo C. le

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Great location, and helpful staff.

Wenbo C. le

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Le client n'a pas laissé de commentaire.

Blaine S. le

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Le client n'a pas laissé de commentaire.

Barbara P. le

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Le client n'a pas laissé de commentaire.

Bryan G. le

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I felt rushed and a lack of customer care. Very transactional experience.

Stephen D. le

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Le client n'a pas laissé de commentaire.

Stewart W. le

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The location was a little tricky to find, but the person who checked the van back in was courteous and helpful. It went smoothly. She credited my purchase of oil promptly, giving me a choice for doing so. Many thanks.

Sean M. le

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Le client n'a pas laissé de commentaire.

James D. le

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Le client n'a pas laissé de commentaire.

Weisong T. le

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Le client n'a pas laissé de commentaire.

Robin V. le

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Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.

Jose A. le

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The staff was very kind!!

bradly lee g. le

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When you see people living in the storage units, had to walk by a guy naked changing, it’s an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.

Fanghao L. le

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I lost my stuffs.

Andrea F. le

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We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.

Monserrate V. le

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Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.

JOHN D. le

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Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.

Tama H. le

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THANK YOU !

Michael B. le

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The people hanging out in the back units don’t help the image of the business.

Loren F. le

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Everything was good

Maya G. le

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I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.

Latasha T. le

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This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit

Lucy G. le

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Clean unit and easy to get to. Great location from my home.

Michael S. le

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property appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.

Lacie M. le

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Good

KENNETH O. le

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The entire process was OK. I have no negative or positive comments.

JOHN S. le

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Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.

AISHA M. le

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Very welcoming place, friendly staff.

THEODORE B. le

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Good value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit

PATRICK B. le

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I was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.

CHARLES M. le

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The staff was friendly and courteous. Got me through the process quickly.

KAELYN S. le

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The man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.

MARLEN S. le

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This location was not as nice as expected from the website. But it was close and convenient for our move.

LAURA P. le

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never used self storage before, I feel secure about leaving my stuff there for 2 months

MARC M. le

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Proprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.

CYNTHIA F. le

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Very nice, helpful service Thank you!