Customer Reviews for University Drive Self Storage
(Concessionnaire U-Haul dans le voisinage)

1118 évaluations

965 E University Dr   Tempe, AZ 85281

(480) 831-3075

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 6/13/2021: Fermé
  • 6/20/2021: Fermé
  • 6/27/2021: Fermé
  • 7/4/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(480) 831-3075

965 E University Dr
Tempe, AZ 85281

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 6/13/2021: Fermé
  • 6/20/2021: Fermé
  • 6/27/2021: Fermé
  • 7/4/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

FEI D. 
Évaluation :
2

Was told the AC was working, and I called the Uhaul location in my way back because it barely worked, was told “it works better when it's on the normal AC setting” Well- just as a reminder, although none should be needed, AZ weather is HOT. Hyperthermia can happen in a very short amount of time in AZ, and the heat can be dangerous. The AC needs to be working, regardless of what setting- the ‘normal' settling barely blew out a skiff of air. When picking up the truck I asked TWICE if the air is working- and if this location considers a AC barely blowing a skiff as “working” then it is true “technically” but he loses all credibility when NOT being transparent or very truthful. Also, the guy told me that the weather hasn't been this hot and it had been working…. Uhaul must have their vehicles in optimal working condition, fix what's not working, be upfront & transparent with customers, and bottom line, treat the customers well and value them and NOT try to make excuses when confronted. So shady. The only thing that is saving me from escalating this complaint further, is that he gave me a Discount, rightfully so.

Carrie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalia O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mihai T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Keep doing what you're doing.

Curt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haley k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARLENE K. 
Évaluation :
5

Had a good experience with this location.

Thomasonia L. 
Évaluation :
1

Pickup took almost 45 minutes though we were the only customer. Rep was not knowledgeable about equipment or additional supplies, for example, did not know which trailer was the correct one for the order, did not know what a “moving blanket” was or where they would be, did not know how to properly hook up the trailer to the truck. Overall a frustrating experience.

SHAWN G. 
Évaluation :
1

The manager of this location was very strange and unfriendly. He refused to help me even though I was clearly having trouble with the self check-in process.

Benjamin F. 
Évaluation :
5

Jim was very helpful and the entire process went smoothly.

Sherry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yang S.  |  Expérience générale 
Évaluation :
5

Jim was helpful in getting me checked out. The cargo van was clean, gas was on F, the dolly was already in the van, and the whole process was fast. The return was easy too.

Kerri L. 
Évaluation :
2

The only person there had no idea what she was doing. U-haul did great though and even called her to tell her to give me the key after she left me waiting for 15 minutes after I completed my check in with U-haul

Alex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
5

Na

Venessa R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ying L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connery M. 
Évaluation :
5

Great customer service from Tim.

Elsie T. 
Évaluation :
5

Gigi the customer service representative did an outstanding job getting us going and checked out. Great to deal with!

JAMES N. 
Évaluation :
4

Online check-in was terrible. The customer rep in the shop was helpful in overriding the online check-in. Truck wasn't fully clean, but otherwise no issues.

Shing C. 
Évaluation :
5

The business is good & fair.

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raelyn S. 
Évaluation :
3

I left my house keys in the truck and ask to get them out. The lady in the room stated “ I can't help you “ over and over rudely. The keys were in the car and easily accessible. A gentleman lman then found my keys abs gave them to me

Ashley A. 
Évaluation :
3

The people could have been nicer, the lot is really hard to get in and out of and they could give you one of the trucks on the end instead of making up try and get the one crammed in the middle.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Convenient location. Web app is easy to use

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennett M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY N. 
Évaluation :
4

Jim was great. Thanks Jim

Molly B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calla V. 
Évaluation :
5

Man was very nice. I was having trouble navigating your app and he helped me.

Mark L. 
Évaluation :
3

Online pick up process was stressful and online steps were repetitive.

Denson G. 
Évaluation :
4

Have a sign that directs customers to additional parking in the rear.

Camille H. 
Évaluation :
5

S.O.

MARIA L. 
Évaluation :
5

The online booking, picking truck up and returning the truck was incredible. I cannot believe that I did all that without ever speaking to OR seeing an employee. But it worked great.

Scott S. 
Évaluation :
5

OMG TIM WAS BEYOND WONDERFUL!!! EXTREMELY HELPFUL!!!

Marietta R. 
Évaluation :
5

I had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage

hilary s.  |  Expérience générale 
Évaluation :
5

Friendly host who helped us change our reservation at the last minute!

Preston S. 
Évaluation :
1

This place was confusing and a mess. The Uhaul customer service said that it was open. it was not open on Sunday and they said it was. The gate happen to be open when I arrived. however, it closed and I was locked in until someone else arrived. I was not happy about the experience.

PETER C. 
Évaluation :
1

Not good at all would like a refund on mileage and no dolly. Worse service ever. I use your for yrs. Plz Help.

Mary M. 
Évaluation :
1

We are in the middle of a global pandemic and the employee was not waring a mask. Unacceptable! No hand sanitizer in the office for him or guest. On top of all of that he rude, condescending and did not keep 6 feet distance. Overall I would tell everyone I know to avoid this location at all costs.

Jamie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIRRELL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenya M. 
Évaluation :
2

The equipment was okay. Had poor customer service from the staff.

Yancy Vance P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelita M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie S. 
Évaluation :
5

I'm not very pleased at all.

Edward H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcus F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd E. 
Évaluation :
5

Great experience. No issues. Smooth rental and return. Happy customer

Bradley B. 
Évaluation :
1

Hire customer friendly staff.

Jimi B. 
Évaluation :
2

Person at front desk was rude.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay B. 
Évaluation :
5

Your online checking process is garbage as well as your app. App crashes, dosent allow advancement when taking photos and does allow you to pre check in or keep a record on file so you don't have to do the verification process every time.

CHRISTOPHER M. 
Évaluation :
2

Practice covid 19 precautions. The location is difficult to get to.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasdeep M. 
Évaluation :
2

No social distancing of customers and no masks by other customers or staff member. No signs of truck being sanitized

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon S. 
Évaluation :
3

the gentleman wasn't helpful or friendly at all😔

SONYA Z. 
Évaluation :
1

The man working when I picked up the truck was rude and not helpful at all. Very frustrating process!

Kristina M. 
Évaluation :
4

Have some trailer hitches for sale at the location.

Wayman C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Give unlimited miles,( lol)! Right

Lisa B. 
Évaluation :
5

Fixing the online application for pickup/dropoff. It did not work even when logging in with the attached email.

Sarah P. 
Évaluation :
5

Everything went perfectly! Check in and pick up was fast and easy. The cargo van is always what I rent and it was in perfect condition and the a/c rocked! We dropped off after hours and that process on the app was so easy and uploading the photos gives peace of mind that you stay on the same page. We will continue with Uhaul every time because I can count on them for consistency.

Michelle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zane B. 
Évaluation :
2

I had a reservation with UHaul yesterday and it ended very badly. We went through a 3rd party renter, University Self Storage. When I went to pick up the truck, the front desk person informed us to leave the truck parked outside of the gate since it would be after office hours. I pull up to return the truck at 8:00pm and there are already two other UHauls parked outside of the gate, which left us nowhere to park ours. There was a person exiting the storage facility so we were able to pull the truck inside to safely return it. However, since we were never given a gate code and were left with no other options for parking, the driver (Daniel) ended up getting stuck inside the storage facility. At this time, I called UHaul for customer service. Since this is a third party dealer, they had no access to a gate code to let him out. The customer service rep tried to call the area president, as well as the area manager, both of which did not answer the phone. We also tried to call the University Self Storage office, but again there was no answer and we left a voicemail (we still have yet to hear back from them). This third party does not list an after hours number, or emergency number. Unfortunately there was nothing else the Uhaul rep could do for us. The driver was stuck inside the facility for over half an hour, in 100 degree heat with no help from anyone. Luckily the driver was not exiting in a vehicle and was in good enough physical shape to climb the 12' gate. This is absolutely unacceptable for a renter to deal with and we should not have resorted to jumping the gate in the first place. I understand that this was not a corporate UHaul location and resources were limited, but there should be some kind of emergency line or protocol in place for these types of situations. We have tried to contact the 3rd party dealer with no success. A gate code should have been provided in case of an emergency. I will not be renting from a 3rd party dealer going forward. I look forward to seeing how UHaul will be handling this problem.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Durga Prasad Red K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
3

Van smelled like fast food, it was good for what we needed.

Julie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ankul G. 
Évaluation :
2

The man who operates this location was extremely rude and upon return of the truck he said he would be with us in a moment & then proceeded to ignore us even after he was done helping another customer. Furthermore, there is no indication of where one should park which is majorly inconvenient. And I called in a panic because we were hit by a dust storm and I couldn't return the truck when originally intended but he never got back to me â€" Luckily your national customer service line is super helpful!

Lucille K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P. 
Évaluation :
5

Great location and price! We enjoyed the friendly and helpful customer service, too. Overall, a very good experience.

Luis S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EUGENE L. 
Évaluation :
3

The person who I met with was profesional, but not friendly. While the truck was 'clean', it still seemed like it could use a wash with soap and a brush, not just water. The truck ran and drove great. However, the tier pressure was way off from one tire to another (front right vs front left).

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent L. 
Évaluation :
1

Place is Very run down.

LEANN D. 
Évaluation :
3

The picking of time frame to use the equipment was unclear to me. I choose 6 hours, but it was never clear to me if the price will increase (and how much) if I've chosen more than that to move my stuff (the website is pretty clear in the, say 19,90 rate plus 0,75 for mile, but is unclear on the time frame just mentioned). I asked the office manager if it was possible to extend that time frame a bit more cause I have realized it will take me more that previously estimated, and he told me that was absolutely imposible, without even presenting me any more options. Otherwise the cars are very useful and easy to operate.

Carlos C. 
Évaluation :
3

Location was a little sketchy but pretty easy process reserved online picked up in no time returned vehicle immediately received a confirmation of returned vehicle smooth process

Devanne M. 
Évaluation :
1

Customer service lacking. Personnel was very unhelpful. Hated self check in as I ran into too many issues.

Vera V. 
Évaluation :
2

I was assessed a 20 $after hours service fee even though I returned the vehicle 3 hours before the contract said it was due. I drove it 5 miles less than I estimated. I put 3 extra gallons of fuel in the vehicle even though I only drove it 10 miles. At the time I was checking the vehicle out, I was asked to wear a mask, but the woman behind the counter did not wear a mask. When I attempted to return the vehicle, there was a sign on the office door stating that the manager was not in the office (yet was on property) and that we were to leave the keys in the dropbox… so I did. If possible, choose a different location.

Michael S. 
Évaluation :
3

Person behind the desk in a tiny both was not wearing a mask at the height of the pandemic so far -- incredible

Mathieu F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

Nice guy, it was hot outside and he let us stand inside until our ride came after dropping off the truck.

Sonya P. 
Évaluation :
2

the physical location is small, old, with pot marks in main entry

Todd L. 
Évaluation :
4

Lower prices.

Brandy P. 
Évaluation :
2

The manager is rude, unprofessional, no greeting, no guide, no nothing, only answer you “yes” or “no”. Lol. I will go other branch for trucks since he seems like TOO busy to talk to customer

Hongyuan Z. 
Évaluation :
2

Employee was a dick

Auston S. 
Évaluation :
3

Lady at the front desk seemed to have a lot going on. While she was friendly, it seemed very disorganized and was hard to get information as she was trying to deal with several people, in whatever random order she chose. For that reason, I'll be going to a different location.

Alexandra C. 
Évaluation :
1

Customer Service was poor-not friendly, didn't smile-just drab like the entire place!

Rhonda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
3

Everything was pretty average.

Edmund D.  |  Réservation 
Évaluation :
4

Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.

terryAnn B.  |  Réservation 
Évaluation :
4

Fine

Marnie B.  |  Réservation 
Évaluation :
4

Staff was very friendly and efficient during our check in process and truck rental process.

Victor W.  |  Réservation 
Évaluation :
4

The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn't. Maybe add some light too.

Madeline S.  |  Réservation 
Évaluation :
4

The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.

Kourtney F.  |  Réservation 
Évaluation :
3

I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.

Meredith B.  |  Réservation 
Évaluation :
5

Good service so far! No complaints. We shall give it time.

Kenneth F.  |  Réservation 
Évaluation :
4

There could possibly be a bit more lighting inside the unit

Saif J.  |  Réservation 
Évaluation :
5

Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.

Joseph H.  |  Réservation 
Évaluation :
3

Quick and easy

Malachi W.  |  Réservation 
Évaluation :
2

Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.

jonborah b.  |  Réservation 
Évaluation :
1

I was unable to get the website to work and therefore never rented a storage unit.

Isabel R.  |  Réservation 
Évaluation :
3

Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.

Brittany K.  |  Réservation 
Évaluation :
3

It was okay.

Natalie C.  |  Réservation 
Évaluation :
4

Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.

Csaba J.  |  Réservation 
Évaluation :
5

Good experience! Very knowledgeable staff! Definitely recommend

ANDRE E.  |  Réservation 
Évaluation :
5

Great experience

DEION G.  |  Réservation 
Évaluation :
5

Flawless Sevice when you deal with the people. Online ordering needs repair work.

DEION G.  |  Réservation 
Évaluation :
5

Tried ordering online several times but would get 'error, please go to dashboard to complete.' I did several times but it would never complete. Then i get several charges of 6,95 $ on my credit card.

DEION G.  |  Réservation 
Évaluation :
3

I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.

Zaynab a.  |  Réservation 
Évaluation :
5

Very clean and nice facility. Staff was excellent and helpful

Jill M.  |  Réservation 
Évaluation :
5

Great service and clean units

Mark B.  |  Réservation 
Évaluation :
4

Ok

Pin Jie T.  |  Réservation 
Évaluation :
4

Room is great, but no lighting inside.

Rachel D.  |  Réservation 
Évaluation :
3

After I finished renting online, I got a message saying A lock is inside the room. But it's not ture. I understand that I need to use my own lock, but please don't send the message to mislead people.

Qingyun C.  |  Réservation 
Évaluation :
5

Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.

Wen Z.  |  Réservation 
Évaluation :
5

Wish I had known about this place 3 years ago.

Tirzah N.  |  Réservation 
Évaluation :
1

Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!

Shona N.  |  Réservation 
Évaluation :
3

Service was good.

Christopher R.  |  Réservation 
Évaluation :
3

Office wreaked of cigarette smoke, other than that everything was fine.

Chemyla H.  |  Réservation 
Évaluation :
5

Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.

Lauren M.  |  Réservation 
Évaluation :
4

Very easy reservation process and awesome communication skills as well.

Elizabeth H.  |  Réservation 
Évaluation :
5

Great location, and helpful staff.

Wenbo C.  |  Réservation 
Évaluation :
4

Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.

Robin V.  |  Réservation 
Évaluation :
5

The staff was very kind!!

Jose A.  |  Réservation 
Évaluation :
1

When you see people living in the storage units, had to walk by a guy naked changing, it's an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.

bradly lee g.  |  Expérience générale 
Évaluation :
1

I lost my stuffs.

Fanghao L.  |  Expérience générale 
Évaluation :
5

We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.

Andrea F.  |  Réservation 
Évaluation :
3

Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.

Monserrate V.  |  Expérience générale 
Évaluation :
5

Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.

JOHN D.  |  Expérience générale 
Évaluation :
5

THANK YOU !

Tama H.  |  Expérience générale 
Évaluation :
4

The people hanging out in the back units don’t help the image of the business.

Michael B.  |  Expérience générale 
Évaluation :
5

Everything was good

Loren F.  |  Réservation 
Évaluation :
2

I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.

Maya G.  |  Expérience générale 
Évaluation :
3

This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit

Latasha T.  |  Expérience générale 
Évaluation :
4

Clean unit and easy to get to. Great location from my home.

Lucy G.  |  Réservation 
Évaluation :
5

Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.

JOHN S.  |  Premières impressions 
Évaluation :
5

Very nice, helpful service Thank you!

CYNTHIA F.  |  Premières impressions 
Non reviews have been submitted for this location.

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