Customer Reviews for University Drive Self Storage
(U-Haul Neighborhood Dealer)

1 421 évaluations

965 E University Dr   Tempe, AZ 85288
(On University just east of Rural - south side of street)

(480) 831-3075

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 4/11/2024: 12h00 pm à 6h00 pm

Services dans cet établissement :

Pour nous contacter

(480) 831-3075

965 E University Dr
Tempe, AZ 85288
(On University just east of Rural - south side of street)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–6 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 4/11/2024: 12h00 pm à 6h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Jim was excellent in his performance. Never a problem with his service.

BRADLEY HULTQUIST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Alfred 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew Hernandez 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Makayla McKenna 
Évaluation :
3

The signage identifying the facility could be better. I drove past the first time, as did my ride.

Jerome Behm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Taylor 
Évaluation :
5

The person in charge there was very rapid we drove up he came out took care of business and we were on our way in no time

Alfred Figueroa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dora Begaye 
Évaluation :
3

Very small office

Michael Recato 
Évaluation :
2

Guy at the desk was rude. I had booked a truck and was trying todo the mobile check in in the parking lot. Nothing was loading and so I went inside and he said, I usually don't help people but I guess I'll do it this time. What kind of shit is that? Then when getting the keys he's just groaning. Obviously he don't wanna be there but it seems that he owns the storage unit cause he lives in the connected building. Just rude customer service and I'm upset I just spent over $100 on a rental from this guy.

Matthew Bowens 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gopal Murthy 
Évaluation :
4

While moving the dolly came off its post in the truck annd broke the seal, I was subsequently charged. Sucks but probably nothing I can do.

Jason whetstone 
Évaluation :
3

The guy working customer service wasn't very friendly. But overall a decent experience!

MiKayla Short 
Évaluation :
1

Need to give out the gate code and the truck code before u get there. We couldn't get in out of the gate. No helpful signage. No light.

Joelle Park 
Évaluation :
3

Did not inform me in advance U-Haul would need to call two references since I was renting with out of state ID - even though my profile has rented out of state many times - terrible customer service via remote checkin - not the local pickup staff.

Jeffrey Biehl 
Évaluation :
5

It was a very good experience.

Heather Donovan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patience Noakes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shubhvarata Dutta 
Évaluation :
2

The initial online service was awesome but when I got to the location it was dirty trucks scratched and stuff and they did not allow me to rent the truck another day they said it was a hassle to call and move 2 people I couldn’t rent it another day and I needed it so yea not again at that location

Manuel soto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK HERMAN 
Évaluation :
3

The sales person wasn't too friendly and seemed annoyed when I asked "what if questions ", customer service was lacking on E University Dr.

Melisha Faith Beyal 
Évaluation :
5

Professional team. They firm and answered all the questions. I am happy with the experience for this location.

Orkan Kurtulus 
Évaluation :
5

All good.

Scott Burkholder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gordon Dustan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Turner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marsha Spencer-Morgan 
Évaluation :
5

No improvements necessary. The process was easy, quick, no worries. Merci.

Kurt Stelling 
Évaluation :
1

WOULD NEVER CHOOSE THIS PICK UP LOCATION AGAIN! The manager Jim is RUDE! THIS GUY DOES NOT HAVE ANY PATIENCE!

Ruiqi Wang 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike Webb 
Évaluation :
5

The man working there was very nice, and very helpful to us. Thank you, Ari

Ari Lyman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sten Olsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serenity Kosorok 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin Hunter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalila Corigliano 
Évaluation :
4

The location had some kind of strange, fairly graphic religious sign in the window. It was more off-putting than anything

May Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Rosas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Suda 
Évaluation :
3

The employee at front desk was rude. UHaul wasn't very clean.

Akanksha Reddy Anthireddygari 
Évaluation :
4

The man at the counter was not at all friendly!

SUHAIL VALLOPILL Aboobacker Abdulrahm 
Évaluation :
2

It was a combination of problems with U-Haul. The first was the person running the U-Haul was terse and unfriendly during our pickup, responding to a question about rental insurance by repeating the contractual information verbatim. He also made the prospect of turning the vehicle in on Labor Day seem like a real hassle since they would be closed, and I would have to use the U-Haul mobile app to turn the vehicle in. Any mistakes would cost me. Great. So, naturally the U-Haul app crashed while I was uploading the photos, and when I tried to resume turning the vehicle in, the app had closed my return, leaving me unable to edit or add additional required photos. Finally, the employee emerged (even though I was told the location would be closed) and asked for the keys, while I was on the phone with a U-Haul representative to resolve the photos that were not submitted. I had to tell the employee to stop when he entered the van to drive away and explain to him that the U-Haul rep wanted me to conclude taking photos so they could be emailed. Another negative experience was being up-charged for going over the estimated milage, but not receiving any credit from U-Haul for bringing the vehicle back with more gas than the vehicle had when I first rented it. Really disappointed in my treatment by the employee, disappointed in the U-Haul app, and in the predatory up-charging for the milage.

Drew Sullivan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sreechandra Redd Allala 
Évaluation :
1

The location does not support T-mobile or Mint connection service. Since you need the internet to be able to get the rental or return it, it is so in convenient.

Hadis Banafsheh 
Évaluation :
3

The employee at the location is so rude and it turns out that this is a common knowledge, where the place has the reputation of having an old rude employee!

Mohamed Hamza 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nabhan Fakrudin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raja Vemuri 
Évaluation :
1

I got charged for damage that was not caused by me. That is not right. I need my money back. Please investigate and give me my money back. Merci.

mark Amobi 
Évaluation :
5

Made so easy.

Michael Durham 
Évaluation :
1

The representative said he would watch for me and open the gate. He didn't .I also replaced the gas but was charged for gas. Not to mention I could tell he's not fond of darker complexions. I will never use this location again

HELEN HURRYMCDANIEL 
Évaluation :
3

The vendor was rude , also the app was not responding to the return process

Srihari Sambamoorthy 
Évaluation :
3

Old guy at front office was not pleasant

Odalis Garduno 
Évaluation :
1

Made a reservation online 8/4/23 for 8/5/23 10AM pickup for a cargo van at the 8162 S Priest Dr Tempe, AZ 85284 location. I received a call @ 7:30 AM on 8/5/23 saying there was no cargo van at this location so i was referred to another location: 965 E University Dr Tempe, 85288. Once i arrived at this location the guy wasn't friendly at all. He wanted to know how long i would be needing the van and i told him 4 hours and that the information was entered online. He then proceeded to asked how far i would be driving and i told him 25-30 miles but he wanted me to be precise for whatever reason. we ended up going 46 miles and when we returned this guy tells me that we were being charged for 95 miles at which point my wife and told him that was not correct and he proceeded to make the correction. My complaint is that no one tried to be at all accommodating to the fact that we were routed to a new location and on top of that were attempted to be charged double the mileage. I have used Uhaul numerous times and for he most part had a pretty good experience. For whatever it is worth it might be in your best interest to give the guy on the University location a talk regarding his behavior, my wife and feel it was unacceptable.

Ernest Givens Givens 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexander Ortiz 
Évaluation :
3

The truck was in poor condition with window molding falling off.

andres bucci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yusi Li 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parth Patel 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal Whigham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron johnson 
Évaluation :
5

I was charged extra 25$ cleaning fees for no reason, I had returned it as it was given to me

ROHAN Nayak 
Évaluation :
5

Nothing at all,, Everything was Great,,Thanks UHaul on university

Stanley Price 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Siva sai vasista Kakarla 
Évaluation :
2

The owner was rude and unhelpful

Zach Hsu 
Évaluation :
1

Requesting a full refund

Kevin Jatin Vora 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logesh kumar Nallasivam 
Évaluation :
5

Been using you guys for 20 plus years. Many Many times. Thanks, your always great!

Justin Moore 
Évaluation :
3

The front desk assistant was not interested in communicating with us. He couldn't answer questions in phrases and always replied in expressions and sounds which is kind of annoying. He is not really helping.

SRI SAI RAM CHAR TIRUMALASETTY 
Évaluation :
5

Great knowledgeable service. Puts customer first Very friendly, caring, and personable Clean facility. It's a pleasure to do business here

Robert Criteser 
Évaluation :
5

The ac if uhaul blew hot air! Unacceptable in tempe where it is around 110 degrees

Aditya Chavan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Cutler 
Évaluation :
4

The manager is rude.

Siva sai vasista Kakarla 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tzu-Cheng Tang 
Évaluation :
2

Check out process was far too long online

Kennedy Ravelo 
Évaluation :
4

The experience is actually pretty good, other than the app asking you to take all those pictures.

David Ackerman 
Évaluation :
1

Rude service. Equipment was worn out.

Brandon Martin 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lacey Mack 
Évaluation :
3

The online checking is cumbersome and counterintuitive. Confusing. This location is very difficult to see from the road. The site was challenging to drive in and pickup trailer. Customer service was quick, knowledgeable, and helpful. Not sure who is renting the storage units at this location but noticed a number of people that appeared to be living in or near the units.

JAMES ROE 
Évaluation :
5

The person in the counter is harsh

Siva sai vasista Kakarla 
Évaluation :
5

Excellent service and fast

Cirilo Diaz 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nathan Metzger 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PADMA RAO KANCHARANA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Coleman 
Évaluation :
4

You sent the rental contract after I had taken and returned the truck. I didn't even get a copy until after you asked me to review your service. Maybe let customers actually see the agreement? This looks like a positive review based on the score. It's not. I rated this place above average because it was better than my previous experiences with your service. I would not recommend the service and I would use a competitor next time.

Dean Harmon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alannah Martin 
Évaluation :
5

The owner of this location was incredible! He was very knowledgeable and helpful and kind. Great place to rent from.

Brittany Hardy 
Évaluation :
3

No improvements are needed.

Gary Butler 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan Meneses 
Évaluation :
5

Drop off was easy

Chad Schleicher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidharth Dinesh 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura Cooper 
Évaluation :
2

I don't typically like writing bad reviews, & I'll simply stop going to that business, but since I like the U-Haul brand & want to keep using them, something needed to be mentioned. Overall, the truck ran fine & the renting process the U-Haul was efficient. However, the gentleman who helped me (who I believe is the manager of the location) was very off-putting. I came in to the office to finalize the transaction: ID, card info, etc., the normal process. Near the end of the transaction, I asked a very simple question to the following statement: "Please sign your name in the box below." I prompted him to affirm what he needed, "Did you mean my name or my signature?" He condescendingly said, "It's the same thing." At this point, I could put together who I was dealing with. Once I finished moving, I preemptively brought my own push broom from home because I knew he was going to have an issue with the truck in some facet when I brought it back. I actually arrived earlier than the allocated time that I blocked. When I walked into the office, he was speaking with another customer who I could tell didn't speak the greatest English & didn't know what he was doing. I tried to help him with understanding the process since this wasn't the first time I have rented a U-Haul. I was stopped by the same man from the morning who told me, "Sorry this isn't your transaction, it has private information." I don't know what else I expected. Let alone, I was standing back a considerable distance so even if I was trying to commit any sort of fraud, I wouldn't be able to because what was I going to see? The customer apologized for his lack of understanding & even told him that his English wasn't very good. Then came my return. As I previously stated I brought my push broom because even though I had swept a couple times already, someone of this nature always finds an issue. I was closed inside the office with another person who I had already mentioned "I'm probably not coming back to this location in all honesty. The guy is very condescending." The employee steps back in to pull me out of the office. Low & behold he had an issue with the debris. I work with dirt & debris all day as I have my own landscaping business, so I get clean up is the hardest part. I told him preemptively, before stepping out of the office that "I brought my broom 'cause I know the truck is still a little dirty, just let me know if you need me to clean it out some more." He prompts me with, "Yeah, it's more than 'a little dirty'." I say to him irritably, "I know, that's why I said I brought my broom." He finalizes his inspection of the truck while I'm cleaning out the back, where everything was in same condition. I even left more gas in the tank than I began with as a 'thank you for letting me use the truck'. Safe to say I regret doing that now. I like to think I'm a fair individual & maybe I just caught him on a bad day. But this is no way to run a profitable business, let alone a business at all. I would've left a one-star review if I didn't want to keep going with the U-Haul brand service was just that bad. Safe to say I'm going to drive the extra 10-15 minutes to Mesa so I don't have to use this office again.

Christian Moreland 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Lundgren 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A Ferrell 
Évaluation :
5

We rented a van and it was awesome!

Aimee La Fleur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHA MARTIN 
Évaluation :
3

I’m want to know why the attendant took my photo?

EDWARD SAUNDERS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica Alvarado 
Évaluation :
5

Reserved online, fairly easy process to pick up. Location is convenient.

Kimberly Shaffer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Christofferson 
Évaluation :
5

Great service. Great pick up and drop experience.

Atharva Wani 
Évaluation :
2

The Truck was rented with the Empty gas tank, dirty cabin and bad suspension. Not a pleasant experience.

Volha Panco 
Évaluation :
5

Yes All good with the storage

Julia McMurran  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haley kirkpatrick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yang Song  |  Expérience générale 
Évaluation :
5

I had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage

hilary sutter  |  Expérience générale 
Évaluation :
5

I'm not very pleased at all.

Edward Holden  |  Expérience générale 
Évaluation :
3

Everything was pretty average.

Edmund Dong  |  Réservation 
Évaluation :
4

Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.

terryAnn Bell  |  Réservation 
Évaluation :
4

Fine

Marnie Bryan  |  Réservation 
Évaluation :
4

Staff was very friendly and efficient during our check in process and truck rental process.

Victor Wilkerson  |  Réservation 
Évaluation :
4

The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn't. Maybe add some light too.

Madeline Saunders  |  Réservation 
Évaluation :
4

The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.

Kourtney Fiorucci  |  Réservation 
Évaluation :
3

I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.

Meredith Brezovsky  |  Réservation 
Évaluation :
5

Good service so far! No complaints. We shall give it time.

Kenneth Fuller  |  Réservation 
Évaluation :
4

There could possibly be a bit more lighting inside the unit

Saif Jan  |  Réservation 
Évaluation :
5

Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.

Joseph Holohan  |  Réservation 
Évaluation :
3

Quick and easy

Malachi Wilkins  |  Réservation 
Évaluation :
2

Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.

jonborah brainich  |  Réservation 
Évaluation :
1

I was unable to get the website to work and therefore never rented a storage unit.

Isabel Ranney  |  Réservation 
Évaluation :
3

Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.

Brittany Karlik  |  Réservation 
Évaluation :
3

It was okay.

Natalie Cortez  |  Réservation 
Évaluation :
4

Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.

Csaba Jevtic-Somlai  |  Réservation 
Évaluation :
5

Good experience! Very knowledgeable staff! Definitely recommend

ANDRE ESCALANTE  |  Réservation 
Évaluation :
5

Great experience

DEION GUIGNARD  |  Réservation 
Évaluation :
5

Flawless Sevice when you deal with the people. Online ordering needs repair work.

DEION GUIGNARD  |  Réservation 
Évaluation :
5

Tried ordering online several times but would get 'error, please go to dashboard to complete.' I did several times but it would never complete. Then i get several charges of $6,95 on my credit card.

DEION GUIGNARD  |  Réservation 
Évaluation :
3

I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.

Zaynab ameen  |  Réservation 
Évaluation :
5

Very clean and nice facility. Staff was excellent and helpful

Jill Mceldowney  |  Réservation 
Évaluation :
5

Great service and clean units

Mark Block  |  Réservation 
Évaluation :
4

Ok

Pin Jie Tee  |  Réservation 
Évaluation :
4

Room is great, but no lighting inside.

Rachel Ding  |  Réservation 
Évaluation :
3

After I finished renting online, I got a message saying A lock is inside the room. But it's not ture. I understand that I need to use my own lock, but please don't send the message to mislead people.

Qingyun Chen  |  Réservation 
Évaluation :
5

Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.

Wen Zhang  |  Réservation 
Évaluation :
5

Wish I had known about this place 3 years ago.

Tirzah Nelson  |  Réservation 
Évaluation :
1

Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!

Shona Namie  |  Réservation 
Évaluation :
3

Service was good.

Christopher Reid  |  Réservation 
Évaluation :
3

Office wreaked of cigarette smoke, other than that everything was fine.

Chemyla Hardy  |  Réservation 
Évaluation :
5

Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.

Lauren Miller  |  Réservation 
Évaluation :
4

Very easy reservation process and awesome communication skills as well.

Elizabeth Harris  |  Réservation 
Évaluation :
5

Great location, and helpful staff.

Wenbo Chang  |  Réservation 
Évaluation :
4

Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.

Robin Vise  |  Réservation 
Évaluation :
5

The staff was very kind!!

Jose Acuna  |  Réservation 
Évaluation :
1

When you see people living in the storage units, had to walk by a guy naked changing, it's an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.

bradly lee gaulke  |  Expérience générale 
Évaluation :
1

I lost my stuffs.

Fanghao Li  |  Expérience générale 
Évaluation :
5

We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.

Andrea Flores  |  Réservation 
Évaluation :
3

Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.

Monserrate Velazquez  |  Expérience générale 
Évaluation :
5

Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.

JOHN DONATUCCI  |  Expérience générale 
Évaluation :
5

THANK YOU !

Tama Herrick  |  Expérience générale 
Évaluation :
4

The people hanging out in the back units don’t help the image of the business.

Michael Binkley  |  Expérience générale 
Évaluation :
5

Everything was good

Loren Fiedler  |  Réservation 
Évaluation :
2

I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.

Maya Galvan  |  Expérience générale 
Évaluation :
3

This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit

Latasha Thoms  |  Expérience générale 
Évaluation :
4

Clean unit and easy to get to. Great location from my home.

Lucy Graf  |  Réservation 
Évaluation :
2

property appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.

Michael Schlebecker  |  Premières impressions 
Évaluation :
3

Bien

Lacie Morgan  |  Premières impressions 
Évaluation :
3

The entire process was OK. I have no negative or positive comments.

KENNETH ONO  |  Premières impressions 
Évaluation :
5

Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.

JOHN SULLIVAN  |  Premières impressions 
Évaluation :
4

Very welcoming place, friendly staff.

AISHA MARTIN  |  Premières impressions 
Évaluation :
4

Good value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit

THEODORE BOHN  |  Premières impressions 
Évaluation :
5

I was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.

PATRICK BANES  |  Premières impressions 
Évaluation :
5

The staff was friendly and courteous. Got me through the process quickly.

CHARLES MAYPER  |  Premières impressions 
Évaluation :
1

I reserved the unit online being told that o would receive the first month free only to find this facility does not honor that promotion.

Privacy Request  |  Premières impressions 
Évaluation :
3

Was very satisfied. Clean grounds. Helpful staff.

Privacy Request  |  Premières impressions 
Évaluation :
2

Average customer service

Privacy Request  |  Premières impressions 
Évaluation :
5

The man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.

KAELYN SOLOMON  |  Premières impressions 
Évaluation :
5

The space was clean and free of any visible bugs, leaks, or other issues. The staff was polite. No complaints at all.

Privacy Request  |  Premières impressions 
Évaluation :
3

This location was not as nice as expected from the website. But it was close and convenient for our move.

MARLEN SILVERII  |  Premières impressions 
Évaluation :
3

the gentleman there has provided me good service. The woman who answered when I called to confirm my cancelation was unbelievably rude.

Privacy Request  |  Premières impressions 
Évaluation :
3

never used self storage before, I feel secure about leaving my stuff there for 2 months

LAURA PULONE  |  Premières impressions 
Évaluation :
3

Very nice people occupying the office and very helpful

Privacy Request  |  Premières impressions 
Évaluation :
4

Good service overall.

Privacy Request  |  Premières impressions 
Évaluation :
4

Overall, I received a great experience through University Drive Self Storage.

Privacy Request  |  Premières impressions 
Évaluation :
3

Storage units could be a little bit more secure. The latch mechanism seems a little bit flimsy. The staff seemed friendly and the place seems relatively secure all around though.

Privacy Request  |  Premières impressions 
Évaluation :
5

Great location! Great price!

Privacy Request  |  Premières impressions 
Évaluation :
5

it is really good

Privacy Request  |  Premières impressions 
Évaluation :
4

Customer service was excellent and the unit was accessible. My one complaint is that I was not sent any instructions when I rented the unit and had to call the facility to ask how to check/move in.

Privacy Request  |  Premières impressions 
Évaluation :
3

Accommodating to all my needs and answered all my questions.

Privacy Request  |  Premières impressions 
Évaluation :
4

They were very helpful and explained everything thoroughly.

Privacy Request  |  Premières impressions 
Évaluation :
4

bon

Privacy Request  |  Premières impressions 
Évaluation :
1

I went with another facility because when I called with a few questions it was clear that the man I spoke to had no time for me!

Privacy Request  |  Premières impressions 
Évaluation :
4

After re-evaluating the space we needed, we decided to get a bigger unit and cancel this reservation. Was able to call facility and cancel on the spot. Friendly receptionist

Privacy Request  |  Premières impressions 
Évaluation :
3

Fit my needs and was as advertised. Nothing in particular in terms of positive or negative.

Privacy Request  |  Premières impressions 
Évaluation :
3

We accidentally reserved two units. We did not use the second one

Privacy Request  |  Premières impressions 
Évaluation :
3

We were able to move in earlier than expected. It was fast and easy.

Privacy Request  |  Premières impressions 
Évaluation :
5

Great experience, very helpful and knowledgeable site manager. Reasonable prices, pickup truck did job, ran well. Would recommend to others. Good location for ASU students, reasonable prices.

Privacy Request  |  Premières impressions 
Évaluation :
2

old storage unit. no visible security cameras. homeless people in the area.

Privacy Request  |  Premières impressions 
Évaluation :
5

The man at the desk was extremely helpful and nice. The storage unit was clean and easy to get to.

Privacy Request  |  Premières impressions 
Évaluation :
3

the facility is good and serves my need. i am satisfied.

Privacy Request  |  Premières impressions 
Évaluation :
4

They accommodated my son being late picking up the truck a promptly e mailed me an invoice with a small refund.

Privacy Request  |  Premières impressions 
Évaluation :
3

Decided did not need storage unit - wanted small one with climate control

Privacy Request  |  Premières impressions 
Évaluation :
4

Friendly and helpful staff.

Privacy Request  |  Premières impressions 
Évaluation :
3

The staff was very helpful, the locker was clean. The facility is a bit old and a little shop worn, but perfectly fine for the needs we have.

Privacy Request  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. Facility was clean and well lit. Very happy with everything.

Privacy Request  |  Premières impressions 
Évaluation :
4

Friendly, quick, and helpful.

Privacy Request  |  Premières impressions 
Évaluation :
5

clean, good customer service.

Privacy Request  |  Premières impressions 
Évaluation :
4

The attendant was very nice and knew what was needed for move in paperwork.

Privacy Request  |  Premières impressions 
Évaluation :
4

Easy access, no confusing.

Privacy Request  |  Premières impressions 
Évaluation :
3

Nice staff and very confusing layout

Privacy Request  |  Premières impressions 
Évaluation :
5

Second time I`ve used this place for my moving needs. Excellent customer service, always reliable, and everything is always smooth! I will always recommend this place! Thanks

Privacy Request  |  Premières impressions 
Évaluation :
3

The front desk staff were not very friendly. The facility was sufficient and well maintained for storage.

Privacy Request  |  Premières impressions 
Évaluation :
5

Super accommodating and helpful. Made sure I got all the refunds I was supposed to get, even going above and beyond to call me after I had left to double check everything. Awesome!

Privacy Request  |  Premières impressions 
Évaluation :
5

I would recommend this storage facility. It is across from the ASU campus and was very convenient to leave the U-haul at the storage site when finished unloading.

Privacy Request  |  Premières impressions 
Évaluation :
5

Everything went as planned!

Privacy Request  |  Premières impressions 
Évaluation :
4

I like the storage facility. I don`t like the reservation service

Privacy Request  |  Premières impressions 
Évaluation :
4

Proprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.

MARC MAHAFFEY  |  Premières impressions 
Évaluation :
5

Excellent staff friendly and helpful.

Privacy Request  |  Premières impressions 
Évaluation :
4

The staff was very helpful and relaxed after our reservation was made. I feel comfortable that our unit will be safe. In the future, I will consider renting a storage unit from this location again.

Privacy Request  |  Premières impressions 
Évaluation :
5

The manager Charles was extremely knowledgeable and helpful. Move in was smooth and the storage unit was easily accessible and the perfect size.

Privacy Request  |  Premières impressions 
Évaluation :
4

The site was clean and as advertised. No problems.

Privacy Request  |  Premières impressions 
Évaluation :
3

Everything was as expected, no trouble moving in. Charles was very helpful and friendly!

Privacy Request  |  Premières impressions 
Évaluation :
3

Order was accidentally placed twice. Only moved in once, but they cancelled double order with ease.

Privacy Request  |  Premières impressions 
Évaluation :
3

Great service. Easy, fast and affordable. The unit is what you expect, the only thing I would really want is a little more lighting inside the interior units.

Privacy Request  |  Premières impressions 
Évaluation :
5

Everything went well!

Privacy Request  |  Premières impressions 
Évaluation :
3

The unis was not located as I had interpreted and was unusable to me. The tendant was very friendly.

Privacy Request  |  Premières impressions 
Évaluation :
2

The person working the front was friendly and helpful. Unfortunately, the unit was not what i was expecting. The door when closed has a 1-2 inch gap at the top.

Privacy Request  |  Premières impressions 
Évaluation :
3

It was good move. I wish there was light inside the storage itself.

Privacy Request  |  Premières impressions 
Évaluation :
5

Very nice, helpful service Thank you!

CYNTHIA FABIAN  |  Premières impressions 
Évaluation :
3

Service was ok

Privacy Request  |  Premières impressions 
Évaluation :
3

As expected

Privacy Request  |  Premières impressions 
Évaluation :
5

i decided to go with another facility with climate-controlled units. your customer service rep i spoke with both times over the phone was very helpful.

Privacy Request  |  Premières impressions 
Évaluation :
3

The storage is nice and convenient. However I am concerned about some additional charges to my account.

Privacy Request  |  Premières impressions 
Évaluation :
3

We were pleased with the quick sign in and ease of accessibility to the storage unit.

Privacy Request  |  Premières impressions 
Évaluation :
3

Did not end up using the storage space. Was very helpful when I called initially and when I called to cancel. Booking online was very easy and helpful

Privacy Request  |  Premières impressions 
Évaluation :
3

Dark in the storage unit. But nice staff. Very helpful

Privacy Request  |  Premières impressions 
Évaluation :
4

I definitely love the service and how the storage is just about the right size. The only thing I would suggest is to have air conditioning because it can get really hot!

Privacy Request  |  Premières impressions 
Évaluation :
4

The service is pretty good, and the storage room is even bigger that i expect!

Privacy Request  |  Premières impressions 
Évaluation :
5

Unit was clean, easily accessible, and even was well lit when I arrived in the evening. The staff was very helpful and kind.

Privacy Request  |  Premières impressions 
Évaluation :
4

Very nice staff very helpful. The price was very good. Really like the place

Privacy Request  |  Premières impressions 
Évaluation :
5

I will continue to use this facility for as long as I need to store items. Their customer service was great!

Privacy Request  |  Premières impressions 
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