Jim was excellent in his performance. Never a problem with his service.
BRADLEY HULTQUIST
Customer Reviews for University Drive Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The signage identifying the facility could be better. I drove past the first time, as did my ride.
Jerome BehmThe person in charge there was very rapid we drove up he came out took care of business and we were on our way in no time
Alfred FigueroaVery small office
Michael RecatoGuy at the desk was rude. I had booked a truck and was trying todo the mobile check in in the parking lot. Nothing was loading and so I went inside and he said, I usually don't help people but I guess I'll do it this time. What kind of shit is that? Then when getting the keys he's just groaning. Obviously he don't wanna be there but it seems that he owns the storage unit cause he lives in the connected building. Just rude customer service and I'm upset I just spent over $100 on a rental from this guy.
Matthew BowensWhile moving the dolly came off its post in the truck annd broke the seal, I was subsequently charged. Sucks but probably nothing I can do.
Jason whetstoneThe guy working customer service wasn't very friendly. But overall a decent experience!
MiKayla ShortNeed to give out the gate code and the truck code before u get there. We couldn't get in out of the gate. No helpful signage. No light.
Joelle ParkDid not inform me in advance U-Haul would need to call two references since I was renting with out of state ID - even though my profile has rented out of state many times - terrible customer service via remote checkin - not the local pickup staff.
Jeffrey BiehlIt was a very good experience.
Heather DonovanThe initial online service was awesome but when I got to the location it was dirty trucks scratched and stuff and they did not allow me to rent the truck another day they said it was a hassle to call and move 2 people I couldn’t rent it another day and I needed it so yea not again at that location
Manuel sotoThe sales person wasn't too friendly and seemed annoyed when I asked "what if questions ", customer service was lacking on E University Dr.
Melisha Faith BeyalProfessional team. They firm and answered all the questions. I am happy with the experience for this location.
Orkan KurtulusAll good.
Scott BurkholderNo improvements necessary. The process was easy, quick, no worries. Merci.
Kurt StellingWOULD NEVER CHOOSE THIS PICK UP LOCATION AGAIN! The manager Jim is RUDE! THIS GUY DOES NOT HAVE ANY PATIENCE!
Ruiqi WangThe man working there was very nice, and very helpful to us. Thank you, Ari
Ari LymanThe location had some kind of strange, fairly graphic religious sign in the window. It was more off-putting than anything
May SmithThe employee at front desk was rude. UHaul wasn't very clean.
Akanksha Reddy AnthireddygariThe man at the counter was not at all friendly!
SUHAIL VALLOPILL Aboobacker AbdulrahmIt was a combination of problems with U-Haul. The first was the person running the U-Haul was terse and unfriendly during our pickup, responding to a question about rental insurance by repeating the contractual information verbatim. He also made the prospect of turning the vehicle in on Labor Day seem like a real hassle since they would be closed, and I would have to use the U-Haul mobile app to turn the vehicle in. Any mistakes would cost me. Great. So, naturally the U-Haul app crashed while I was uploading the photos, and when I tried to resume turning the vehicle in, the app had closed my return, leaving me unable to edit or add additional required photos. Finally, the employee emerged (even though I was told the location would be closed) and asked for the keys, while I was on the phone with a U-Haul representative to resolve the photos that were not submitted. I had to tell the employee to stop when he entered the van to drive away and explain to him that the U-Haul rep wanted me to conclude taking photos so they could be emailed. Another negative experience was being up-charged for going over the estimated milage, but not receiving any credit from U-Haul for bringing the vehicle back with more gas than the vehicle had when I first rented it. Really disappointed in my treatment by the employee, disappointed in the U-Haul app, and in the predatory up-charging for the milage.
Drew SullivanThe location does not support T-mobile or Mint connection service. Since you need the internet to be able to get the rental or return it, it is so in convenient.
Hadis BanafshehThe employee at the location is so rude and it turns out that this is a common knowledge, where the place has the reputation of having an old rude employee!
Mohamed HamzaI got charged for damage that was not caused by me. That is not right. I need my money back. Please investigate and give me my money back. Merci.
mark AmobiMade so easy.
Michael DurhamThe representative said he would watch for me and open the gate. He didn't .I also replaced the gas but was charged for gas. Not to mention I could tell he's not fond of darker complexions. I will never use this location again
HELEN HURRYMCDANIELThe vendor was rude , also the app was not responding to the return process
Srihari SambamoorthyOld guy at front office was not pleasant
Odalis GardunoMade a reservation online 8/4/23 for 8/5/23 10AM pickup for a cargo van at the 8162 S Priest Dr Tempe, AZ 85284 location. I received a call @ 7:30 AM on 8/5/23 saying there was no cargo van at this location so i was referred to another location: 965 E University Dr Tempe, 85288. Once i arrived at this location the guy wasn't friendly at all. He wanted to know how long i would be needing the van and i told him 4 hours and that the information was entered online. He then proceeded to asked how far i would be driving and i told him 25-30 miles but he wanted me to be precise for whatever reason. we ended up going 46 miles and when we returned this guy tells me that we were being charged for 95 miles at which point my wife and told him that was not correct and he proceeded to make the correction. My complaint is that no one tried to be at all accommodating to the fact that we were routed to a new location and on top of that were attempted to be charged double the mileage. I have used Uhaul numerous times and for he most part had a pretty good experience. For whatever it is worth it might be in your best interest to give the guy on the University location a talk regarding his behavior, my wife and feel it was unacceptable.
Ernest Givens GivensThe truck was in poor condition with window molding falling off.
andres bucciI was charged extra 25$ cleaning fees for no reason, I had returned it as it was given to me
ROHAN NayakNothing at all,, Everything was Great,,Thanks UHaul on university
Stanley PriceThe owner was rude and unhelpful
Zach HsuRequesting a full refund
Kevin Jatin VoraBeen using you guys for 20 plus years. Many Many times. Thanks, your always great!
Justin MooreThe front desk assistant was not interested in communicating with us. He couldn't answer questions in phrases and always replied in expressions and sounds which is kind of annoying. He is not really helping.
SRI SAI RAM CHAR TIRUMALASETTYGreat knowledgeable service. Puts customer first Very friendly, caring, and personable Clean facility. It's a pleasure to do business here
Robert CriteserThe ac if uhaul blew hot air! Unacceptable in tempe where it is around 110 degrees
Aditya ChavanThe manager is rude.
Siva sai vasista KakarlaCheck out process was far too long online
Kennedy RaveloThe experience is actually pretty good, other than the app asking you to take all those pictures.
David AckermanRude service. Equipment was worn out.
Brandon MartinThe online checking is cumbersome and counterintuitive. Confusing. This location is very difficult to see from the road. The site was challenging to drive in and pickup trailer. Customer service was quick, knowledgeable, and helpful. Not sure who is renting the storage units at this location but noticed a number of people that appeared to be living in or near the units.
JAMES ROEThe person in the counter is harsh
Siva sai vasista KakarlaExcellent service and fast
Cirilo DiazYou sent the rental contract after I had taken and returned the truck. I didn't even get a copy until after you asked me to review your service. Maybe let customers actually see the agreement? This looks like a positive review based on the score. It's not. I rated this place above average because it was better than my previous experiences with your service. I would not recommend the service and I would use a competitor next time.
Dean HarmonThe owner of this location was incredible! He was very knowledgeable and helpful and kind. Great place to rent from.
Brittany HardyNo improvements are needed.
Gary ButlerDrop off was easy
Chad SchleicherI don't typically like writing bad reviews, & I'll simply stop going to that business, but since I like the U-Haul brand & want to keep using them, something needed to be mentioned. Overall, the truck ran fine & the renting process the U-Haul was efficient. However, the gentleman who helped me (who I believe is the manager of the location) was very off-putting. I came in to the office to finalize the transaction: ID, card info, etc., the normal process. Near the end of the transaction, I asked a very simple question to the following statement: "Please sign your name in the box below." I prompted him to affirm what he needed, "Did you mean my name or my signature?" He condescendingly said, "It's the same thing." At this point, I could put together who I was dealing with. Once I finished moving, I preemptively brought my own push broom from home because I knew he was going to have an issue with the truck in some facet when I brought it back. I actually arrived earlier than the allocated time that I blocked. When I walked into the office, he was speaking with another customer who I could tell didn't speak the greatest English & didn't know what he was doing. I tried to help him with understanding the process since this wasn't the first time I have rented a U-Haul. I was stopped by the same man from the morning who told me, "Sorry this isn't your transaction, it has private information." I don't know what else I expected. Let alone, I was standing back a considerable distance so even if I was trying to commit any sort of fraud, I wouldn't be able to because what was I going to see? The customer apologized for his lack of understanding & even told him that his English wasn't very good. Then came my return. As I previously stated I brought my push broom because even though I had swept a couple times already, someone of this nature always finds an issue. I was closed inside the office with another person who I had already mentioned "I'm probably not coming back to this location in all honesty. The guy is very condescending." The employee steps back in to pull me out of the office. Low & behold he had an issue with the debris. I work with dirt & debris all day as I have my own landscaping business, so I get clean up is the hardest part. I told him preemptively, before stepping out of the office that "I brought my broom 'cause I know the truck is still a little dirty, just let me know if you need me to clean it out some more." He prompts me with, "Yeah, it's more than 'a little dirty'." I say to him irritably, "I know, that's why I said I brought my broom." He finalizes his inspection of the truck while I'm cleaning out the back, where everything was in same condition. I even left more gas in the tank than I began with as a 'thank you for letting me use the truck'. Safe to say I regret doing that now. I like to think I'm a fair individual & maybe I just caught him on a bad day. But this is no way to run a profitable business, let alone a business at all. I would've left a one-star review if I didn't want to keep going with the U-Haul brand service was just that bad. Safe to say I'm going to drive the extra 10-15 minutes to Mesa so I don't have to use this office again.
Christian MorelandWe rented a van and it was awesome!
Aimee La FleurI’m want to know why the attendant took my photo?
EDWARD SAUNDERSReserved online, fairly easy process to pick up. Location is convenient.
Kimberly ShafferGreat service. Great pick up and drop experience.
Atharva WaniThe Truck was rented with the Empty gas tank, dirty cabin and bad suspension. Not a pleasant experience.
Volha PancoYes All good with the storage
Julia McMurran | RéservationI had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage
hilary sutter | Expérience généraleI'm not very pleased at all.
Edward Holden | Expérience généraleEverything was pretty average.
Edmund Dong | RéservationAlthough, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.
terryAnn Bell | RéservationFine
Marnie Bryan | RéservationStaff was very friendly and efficient during our check in process and truck rental process.
Victor Wilkerson | RéservationThe storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn't. Maybe add some light too.
Madeline Saunders | RéservationThe facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.
Kourtney Fiorucci | RéservationI was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.
Meredith Brezovsky | RéservationGood service so far! No complaints. We shall give it time.
Kenneth Fuller | RéservationThere could possibly be a bit more lighting inside the unit
Saif Jan | RéservationFacility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.
Joseph Holohan | RéservationQuick and easy
Malachi Wilkins | RéservationCouldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.
jonborah brainich | RéservationI was unable to get the website to work and therefore never rented a storage unit.
Isabel Ranney | RéservationCan’t access my storage unit at night because my gate doesn’t work but other than that no complaints.
Brittany Karlik | RéservationIt was okay.
Natalie Cortez | RéservationNice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.
Csaba Jevtic-Somlai | RéservationGood experience! Very knowledgeable staff! Definitely recommend
ANDRE ESCALANTE | RéservationGreat experience
DEION GUIGNARD | RéservationFlawless Sevice when you deal with the people. Online ordering needs repair work.
DEION GUIGNARD | RéservationTried ordering online several times but would get 'error, please go to dashboard to complete.' I did several times but it would never complete. Then i get several charges of $6,95 on my credit card.
DEION GUIGNARD | RéservationI did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.
Zaynab ameen | RéservationVery clean and nice facility. Staff was excellent and helpful
Jill Mceldowney | RéservationGreat service and clean units
Mark Block | RéservationOk
Pin Jie Tee | RéservationRoom is great, but no lighting inside.
Rachel Ding | RéservationAfter I finished renting online, I got a message saying A lock is inside the room. But it's not ture. I understand that I need to use my own lock, but please don't send the message to mislead people.
Qingyun Chen | RéservationEasy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.
Wen Zhang | RéservationWish I had known about this place 3 years ago.
Tirzah Nelson | RéservationCondition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!
Shona Namie | RéservationService was good.
Christopher Reid | RéservationOffice wreaked of cigarette smoke, other than that everything was fine.
Chemyla Hardy | RéservationCheck in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.
Lauren Miller | RéservationVery easy reservation process and awesome communication skills as well.
Elizabeth Harris | RéservationGreat location, and helpful staff.
Wenbo Chang | RéservationDidn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.
Robin Vise | RéservationThe staff was very kind!!
Jose Acuna | RéservationWhen you see people living in the storage units, had to walk by a guy naked changing, it's an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.
bradly lee gaulke | Expérience généraleI lost my stuffs.
Fanghao Li | Expérience généraleWe did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.
Andrea Flores | RéservationCustomer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.
Monserrate Velazquez | Expérience généraleQuick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.
JOHN DONATUCCI | Expérience généraleTHANK YOU !
Tama Herrick | Expérience généraleThe people hanging out in the back units don’t help the image of the business.
Michael Binkley | Expérience généraleEverything was good
Loren Fiedler | RéservationI witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.
Maya Galvan | Expérience généraleThis is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit
Latasha Thoms | Expérience généraleClean unit and easy to get to. Great location from my home.
Lucy Graf | Réservationproperty appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.
Michael Schlebecker | Premières impressionsBien
Lacie Morgan | Premières impressionsThe entire process was OK. I have no negative or positive comments.
KENNETH ONO | Premières impressionsFacility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.
JOHN SULLIVAN | Premières impressionsVery welcoming place, friendly staff.
AISHA MARTIN | Premières impressionsGood value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit
THEODORE BOHN | Premières impressionsI was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.
PATRICK BANES | Premières impressionsThe staff was friendly and courteous. Got me through the process quickly.
CHARLES MAYPER | Premières impressionsI reserved the unit online being told that o would receive the first month free only to find this facility does not honor that promotion.
Privacy Request | Premières impressionsWas very satisfied. Clean grounds. Helpful staff.
Privacy Request | Premières impressionsAverage customer service
Privacy Request | Premières impressionsThe man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.
KAELYN SOLOMON | Premières impressionsThe space was clean and free of any visible bugs, leaks, or other issues. The staff was polite. No complaints at all.
Privacy Request | Premières impressionsThis location was not as nice as expected from the website. But it was close and convenient for our move.
MARLEN SILVERII | Premières impressionsthe gentleman there has provided me good service. The woman who answered when I called to confirm my cancelation was unbelievably rude.
Privacy Request | Premières impressionsnever used self storage before, I feel secure about leaving my stuff there for 2 months
LAURA PULONE | Premières impressionsVery nice people occupying the office and very helpful
Privacy Request | Premières impressionsGood service overall.
Privacy Request | Premières impressionsOverall, I received a great experience through University Drive Self Storage.
Privacy Request | Premières impressionsStorage units could be a little bit more secure. The latch mechanism seems a little bit flimsy. The staff seemed friendly and the place seems relatively secure all around though.
Privacy Request | Premières impressionsGreat location! Great price!
Privacy Request | Premières impressionsit is really good
Privacy Request | Premières impressionsCustomer service was excellent and the unit was accessible. My one complaint is that I was not sent any instructions when I rented the unit and had to call the facility to ask how to check/move in.
Privacy Request | Premières impressionsAccommodating to all my needs and answered all my questions.
Privacy Request | Premières impressionsThey were very helpful and explained everything thoroughly.
Privacy Request | Premières impressionsbon
Privacy Request | Premières impressionsI went with another facility because when I called with a few questions it was clear that the man I spoke to had no time for me!
Privacy Request | Premières impressionsAfter re-evaluating the space we needed, we decided to get a bigger unit and cancel this reservation. Was able to call facility and cancel on the spot. Friendly receptionist
Privacy Request | Premières impressionsFit my needs and was as advertised. Nothing in particular in terms of positive or negative.
Privacy Request | Premières impressionsWe accidentally reserved two units. We did not use the second one
Privacy Request | Premières impressionsWe were able to move in earlier than expected. It was fast and easy.
Privacy Request | Premières impressionsGreat experience, very helpful and knowledgeable site manager. Reasonable prices, pickup truck did job, ran well. Would recommend to others. Good location for ASU students, reasonable prices.
Privacy Request | Premières impressionsold storage unit. no visible security cameras. homeless people in the area.
Privacy Request | Premières impressionsThe man at the desk was extremely helpful and nice. The storage unit was clean and easy to get to.
Privacy Request | Premières impressionsthe facility is good and serves my need. i am satisfied.
Privacy Request | Premières impressionsThey accommodated my son being late picking up the truck a promptly e mailed me an invoice with a small refund.
Privacy Request | Premières impressionsDecided did not need storage unit - wanted small one with climate control
Privacy Request | Premières impressionsFriendly and helpful staff.
Privacy Request | Premières impressionsThe staff was very helpful, the locker was clean. The facility is a bit old and a little shop worn, but perfectly fine for the needs we have.
Privacy Request | Premières impressionsStaff was very friendly and helpful. Facility was clean and well lit. Very happy with everything.
Privacy Request | Premières impressionsFriendly, quick, and helpful.
Privacy Request | Premières impressionsclean, good customer service.
Privacy Request | Premières impressionsThe attendant was very nice and knew what was needed for move in paperwork.
Privacy Request | Premières impressionsEasy access, no confusing.
Privacy Request | Premières impressionsNice staff and very confusing layout
Privacy Request | Premières impressionsSecond time I`ve used this place for my moving needs. Excellent customer service, always reliable, and everything is always smooth! I will always recommend this place! Thanks
Privacy Request | Premières impressionsThe front desk staff were not very friendly. The facility was sufficient and well maintained for storage.
Privacy Request | Premières impressionsSuper accommodating and helpful. Made sure I got all the refunds I was supposed to get, even going above and beyond to call me after I had left to double check everything. Awesome!
Privacy Request | Premières impressionsI would recommend this storage facility. It is across from the ASU campus and was very convenient to leave the U-haul at the storage site when finished unloading.
Privacy Request | Premières impressionsEverything went as planned!
Privacy Request | Premières impressionsI like the storage facility. I don`t like the reservation service
Privacy Request | Premières impressionsProprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.
MARC MAHAFFEY | Premières impressionsExcellent staff friendly and helpful.
Privacy Request | Premières impressionsThe staff was very helpful and relaxed after our reservation was made. I feel comfortable that our unit will be safe. In the future, I will consider renting a storage unit from this location again.
Privacy Request | Premières impressionsThe manager Charles was extremely knowledgeable and helpful. Move in was smooth and the storage unit was easily accessible and the perfect size.
Privacy Request | Premières impressionsThe site was clean and as advertised. No problems.
Privacy Request | Premières impressionsEverything was as expected, no trouble moving in. Charles was very helpful and friendly!
Privacy Request | Premières impressionsOrder was accidentally placed twice. Only moved in once, but they cancelled double order with ease.
Privacy Request | Premières impressionsGreat service. Easy, fast and affordable. The unit is what you expect, the only thing I would really want is a little more lighting inside the interior units.
Privacy Request | Premières impressionsEverything went well!
Privacy Request | Premières impressionsThe unis was not located as I had interpreted and was unusable to me. The tendant was very friendly.
Privacy Request | Premières impressionsThe person working the front was friendly and helpful. Unfortunately, the unit was not what i was expecting. The door when closed has a 1-2 inch gap at the top.
Privacy Request | Premières impressionsIt was good move. I wish there was light inside the storage itself.
Privacy Request | Premières impressionsVery nice, helpful service Thank you!
CYNTHIA FABIAN | Premières impressionsService was ok
Privacy Request | Premières impressionsAs expected
Privacy Request | Premières impressionsi decided to go with another facility with climate-controlled units. your customer service rep i spoke with both times over the phone was very helpful.
Privacy Request | Premières impressionsThe storage is nice and convenient. However I am concerned about some additional charges to my account.
Privacy Request | Premières impressionsWe were pleased with the quick sign in and ease of accessibility to the storage unit.
Privacy Request | Premières impressionsDid not end up using the storage space. Was very helpful when I called initially and when I called to cancel. Booking online was very easy and helpful
Privacy Request | Premières impressionsDark in the storage unit. But nice staff. Very helpful
Privacy Request | Premières impressionsI definitely love the service and how the storage is just about the right size. The only thing I would suggest is to have air conditioning because it can get really hot!
Privacy Request | Premières impressionsThe service is pretty good, and the storage room is even bigger that i expect!
Privacy Request | Premières impressionsUnit was clean, easily accessible, and even was well lit when I arrived in the evening. The staff was very helpful and kind.
Privacy Request | Premières impressionsVery nice staff very helpful. The price was very good. Really like the place
Privacy Request | Premières impressionsI will continue to use this facility for as long as I need to store items. Their customer service was great!
Privacy Request | Premières impressions