Customer Reviews for University Self Storage
(Concessionnaire U-Haul dans le voisinage)

213 évaluations

1700 US Hwy 30 E   Kearney, NE 68847
(@ Avenue O and HWY 30)

(308) 236-2034

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h30 pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(308) 236-2034

1700 US Hwy 30 E
Kearney, NE 68847
(@ Avenue O and HWY 30)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h30 pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

LaNett was very helpful when U-Haul in Bartlett failed to correctly add a day to the rental period for this trailer.

JOSEPH S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela O. 
Évaluation :
5

Everything was top notch!

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
4

Let people know when you switch the pick up location. Via phone, email, smoke signal

Collin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy F. 
Évaluation :
4

It is frustrating when the tank is not full because when you go to fill it up it's practically impossible to put in the correct amount of fuel. Of course I put too many gallons in which then I over paid. Please don't rent until fuel is full. Merci.

James K. 
Évaluation :
5

Pick up was great.

Shari C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
3

The check in using your phone is ridiculous- way too cumbersome. I would never recommend it to anyone.

Craig L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
4

The key drop could be better marked. The only drop box was label as storage rental payments for the facility.

Jerry C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

INDRAJITSINH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Lanett was very helpful and polite. Uhaul should pay for her phone and a portion of her bill since she has to use her personal phone for business!

DAVETA S. 
Évaluation :
5

Excellent service! Highly recommended Pickup in NE WAS EXCELLENT!!

NINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel E. 
Évaluation :
3

The windshield was completely covered with bugs and road grime on the outside and was completely covered with some kind of nasty film on the inside.

Mike O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wellington S. 
Évaluation :
5

very friendly and great attitude. I actually enjoyed the experience.

HOWARD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trisha G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN C. 
Évaluation :
5

Nicest U-Haul folks in my area to work with.

Dave L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley W. 
Évaluation :
3

Keep the equipment in good shape and give a sooner heads up on location change.

Yong C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg K. 
Évaluation :
5

Yhe ladybthat was working over time deserves a large raise for her help

Zachary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark D. 
Évaluation :
5

Location was fantastic. Helpful and friendly. Only dissatisfied part is that we were not informed our truck was delivered to a different location than we had signed up for. Would have liked uHaul to let us know that

Jordon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trisha L. 
Évaluation :
5

None at this time

Donald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara M. 
Évaluation :
4

Rental process took longer than expected. It seemed the amount of information required was large and cumbersome to gather and enter into the system.

Isaac S. 
Évaluation :
3

Trailer was at a different location from scheduled location

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin W. 
Évaluation :
5

I Haul website could be made more user helpful. Is really difficult to use Perhaps it is purposely developed to be a pain for the customer. !!!

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
3

UHaul was dirty and not cleaned out...only half full of gas...floorboard was heated/hot the longer the uhaul was driven

DEBRA J Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie S. 
Évaluation :
3

The lady who manned the counter was pleasant and helpful. However, the gentleman who removed my car hauler was nasty, rude and not helpful.

Cathy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fritz B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerod S. 
Évaluation :
5

Make sure all equipment is available that is advertised on the UHaul website.

Aaron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS P. 
Évaluation :
5

This was an easy and excellent experience right from the first phone call! I haven't experienced customer service like this in a very long time. Will definitely do business with this outlet again.

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryland C. 
Évaluation :
5

Everything is good thank you.

Manuel S. 
Évaluation :
5

I had problems setting up an account online in order to check out a truck on a Sunday because the reservation was for my school rather than personal usage. I could not find my reservation using the Uhaul app, which made the preparations very frustrating because that's what I was told to use. Instead, I went to Uhaul.com, and though I was able to locate my account, I still didn't have access to all of the reservation. I called the help phone number and received assistance twice, and she was very nice and patient; I appreciated that. The wonderful ladies at University Self Storage in Kearney were my ultimate saviors who answered every question and were extremely flexible with my needs. Thank you all very much for your outstanding service. If I need a truck in the future, I will come back to you and refer others to you as well.

Axtell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shayna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy H. 
Évaluation :
3

Customer service was good but said I would get refunded for any miles I did not use and now I'm being told that it's included in the package and is not refunded when you don't use them all. Needs to get info straight. Also uhaul was not completely full when picked up and was charged after i filled even tho it was filled to where it was before.

serena L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cassey Y. 
Évaluation :
1

Be more friendly. The lady that helped us was rude and seemed annoyed that she had to help us. Then while setting drop off dates up she screwed it all up and charged us more than she was supposed.

Kylee S. 
Évaluation :
3

The truck cab was filthy

MIchael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathanael S. 
Évaluation :
5

Nothing, everything was great.

Mark K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill F. 
Évaluation :
2

Poor parking. Could get internet to work. I told them the trail leaked and ruined some of my belongings. They seemed not to care

Crage S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORIN J. 
Évaluation :
5

Easy pick up

Alexis M. 
Évaluation :
3

The location was fine, and the employees were friendly. There were some issues with the booking software that the employee had to call in to resolve. He told me he had no information on my booking other than knowing which equipment I was picking up at his location which led to him charging me the standard rate for the equipment I was picking up. He made no effort to find out more for me, and didn't even tell me what I was being charged. Originally I called to book a 26 ft truck to be picked up at the 56th St Sinclair location in Kearney ne on July 19th. I was texted on July 18th to call about my booking. They told me they didn't have a 26 ft truck and the nearest would be in Aurora. I told them I needed to ask my husband and get back to them. I called back less than 2 hours later and they told me the truck in Aurora had already been booked. I made the mistake of assuming (it seems a relatively rational assumption) that if I had booked a truck a month in advance with confirmation that they would ensure one would be available at the same location I booked at. Upon reading more, I saw that it wasn't uncommon to have to pick up equpiment in surrounding areas. However, I was very disappointed that they rented out the replacement truck to someone renting the day before pickup instead of ensuring someone who booked a month in advance could get it. I understand the locations work independently of one another to a large extent, but if this is the business model you have, this should probably change. After already being disappointed twice by what I would deem a faulty business model, I was promised a 15 ft truck and a 6x12 trailer as a replacement. This was frustrating for a number of reasons, the first being I had to pick them up across town from each other. On top of that, it is more difficult to drive a large truck pulling a trailer, the size difference between a smaller truck and a trailer and the larger truck negatively impacted our packing plan, and loading two separate pieces of equipment was much more of a hassle. Then there was the problem of pricing. I had budgeted 135 dollars for the 26ft truck. I was told I would not be charged any additional cost for the accommodation they made. It's pretty difficult to fulfill that agreement when neither location was aware and worked so independently of one another that they needed to charge for the equipment they rented only. At the 56th St Sinclair location, there were even more software problems that the employee had to call three times for. The representative ended up doing the booking himself over the phone. Nobody had bothered to ensure that my booking was noted appropriately at ANY location, so there weren't ANY employees who knew what I was renting or what I should be charged. When I explained the situation, the representative on the phone said they typically split the cost of the 26 ft truck between the 15 ft truck and the trailer. Nobody bothered to make this adjustment and I was charged wha

carly W. 
Évaluation :
5

Not sure how I missed that 2 forms of id's were needed. But perhaps highlight it/bold it.

Camilla K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rj K. 
Évaluation :
5

Thank you for working with me to ensure that my move was as stress-free as a move can be!

Alexandra L. 
Évaluation :
5

high fives to the customers? :) ....honestly cant think of anything

Jared S. 
Évaluation :
5

Rented late in day , but they had what we needed. They helped us hookup.

Joye C. 
Évaluation :
4

Had some problems with final charges, but some of that was due to some last minute changes by me. Overall good experience.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
3

The web sight as well as U-Haul informed me that I would be able to rent a ball and mount at the pick-up location. This was not accurate. I had go to another location to buy what I needed. I also had to buy an adapter for the light hookup. Would have been nice to know these added expenses before I arrived.

ELI V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
5

The gentleman who helped me was great! I didn't catch his name though.

Katherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrik O. 
Évaluation :
4

Easy drop off.

Nancy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALE P. 
Non les évaluations ont été soumises pour cet établissement.

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