Excellent service. Very knowledgeable. U-Haul corporate has a big problem with changing terms and poor communication. But this location was great.
Daniel P
Customer Reviews for University Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Be there when customer arrives, have everything the customer has requested and give them enough miles to complete there trip so they aren't charged an additional amount of money. I was over 60 miles short and did not receive my dolly. I will be calling in tomorrow about the extra $60 plus dollars I was charged because I was not given enough miles to complete my move.
Tina PNothing! Everything was great!
debra JVery helpful and professional
Charles JTheir pickup times are limited, but they consistently have the size trailer we need. Our first reservation went fine. Our second one did not. My husband was out of the vehicle to help hook up the trailer, but there was an issue with the electrical wiring on the trailer. After enlisting another's assistance and a lot of back and forth, they finally just switched it out with new wiring. During all this my husband had gotten back into the car with me, so as to not be in the way. After replacing the wiring, they told us we were good to go, so off we went. Not even 100 feet down the road, I felt something was really wrong. I looked in the rear view mirror and the trailer was bouncing from side to side. We had to stop in the middle of traffic, throw on hazards, and try not to get run over while we checked the hitch connection. The trailer wasn't even on the hitch! We were literally dragging it with the safety chains! Thankfully they did that part right. My husband had to reattach the trailer to the hitch and we were both pretty shook up from the whole experience, not to mention behind schedule. When I dropped off the trailer, the same employee assisted me with the drop off and asked if everything went well. I said, "no" and told them what happened. They didn't even offer me an apology. Not impressed.
Deborah SChris was a true professional! Well spoken and polite! He checked in and was super helpful!!
Timothy LIf deaf people go there , make sure they are comfortable when communicating with u
DARRIN MVey much satisfied, worked out very well. Thanks-Bruce
Bruce SI'm never comfortable leaving the trailer at the destination with no one to inspect and sign for it, I did call the 800 number and he said to leave at the building which I did. charlie wilson
CHARLES WDid not have appliance cart I reserved online and picking up vehicle took 40min due to computer problems but staff was very friendly
Symantha ACourteous Gentlemen and a very clean office. Was disappointed the equipment we had requested was not available though.
BRET BGreat people to work with and very helpful when I had a question
CharlesTroia TLady at the counter was amazing
Cody RBest customer service EVER. Lynette is outstanding and the company that fixes the flat time was quick and efficient
KAREN Atruck was very loud door would not seal so wind tunnel for most of the ride
Deanne SLaNett was very helpful when U-Haul in Bartlett failed to correctly add a day to the rental period for this trailer.
JOSEPH SEverything was top notch!
Michael SLet people know when you switch the pick up location. Via phone, email, smoke signal
Collin SIt is frustrating when the tank is not full because when you go to fill it up it's practically impossible to put in the correct amount of fuel. Of course I put too many gallons in which then I over paid. Please don't rent until fuel is full. Merci.
James KPick up was great.
Shari CThe check in using your phone is ridiculous- way too cumbersome. I would never recommend it to anyone.
Craig LThe key drop could be better marked. The only drop box was label as storage rental payments for the facility.
Jerry CLanett was very helpful and polite. Uhaul should pay for her phone and a portion of her bill since she has to use her personal phone for business!
DAVETA SExcellent service! Highly recommended Pickup in NE WAS EXCELLENT!!
NINA HThe windshield was completely covered with bugs and road grime on the outside and was completely covered with some kind of nasty film on the inside.
Mike Overy friendly and great attitude. I actually enjoyed the experience.
HOWARD HNicest U-Haul folks in my area to work with.
Dave LKeep the equipment in good shape and give a sooner heads up on location change.
Yong CYhe ladybthat was working over time deserves a large raise for her help
Zachary KLocation was fantastic. Helpful and friendly. Only dissatisfied part is that we were not informed our truck was delivered to a different location than we had signed up for. Would have liked uHaul to let us know that
Jordon PNone at this time
Donald CRental process took longer than expected. It seemed the amount of information required was large and cumbersome to gather and enter into the system.
Isaac STrailer was at a different location from scheduled location
David PI Haul website could be made more user helpful. Is really difficult to use Perhaps it is purposely developed to be a pain for the customer. !!!
Richard TUHaul was dirty and not cleaned out...only half full of gas...floorboard was heated/hot the longer the uhaul was driven
DEBRA JThe lady who manned the counter was pleasant and helpful. However, the gentleman who removed my car hauler was nasty, rude and not helpful.
Cathy SMake sure all equipment is available that is advertised on the UHaul website.
Aaron MThis was an easy and excellent experience right from the first phone call! I haven't experienced customer service like this in a very long time. Will definitely do business with this outlet again.
Mark HEverything is good thank you.
Manuel SI had problems setting up an account online in order to check out a truck on a Sunday because the reservation was for my school rather than personal usage. I could not find my reservation using the Uhaul app, which made the preparations very frustrating because that's what I was told to use. Instead, I went to Uhaul.com, and though I was able to locate my account, I still didn't have access to all of the reservation. I called the help phone number and received assistance twice, and she was very nice and patient; I appreciated that. The wonderful ladies at University Self Storage in Kearney were my ultimate saviors who answered every question and were extremely flexible with my needs. Thank you all very much for your outstanding service. If I need a truck in the future, I will come back to you and refer others to you as well.
Axtell P