Le client n'a pas laissé de commentaire.
Jeff S
Customer Reviews for University Storage & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Worst pickup experience I have had with Uhaul. Cell phone service was not great, could not get my picture submitted to the App. Had to call customer service who recommended using Safari. Overall, the Pickup took 45 minutes. this is unacceptable, Better planning needs to be done by Uhaul where they have their mobile pickup location. Between moving my pickup location and the trouble I had with the App took an hour and forty-five minutes of my time. I feel I should be compensated for this. Being charged a dollar a mile for the overage of 50 miles made this experience with Uhaul with a sour taste in my mouth.
James KMr. Don is awesome. He is very kind and professional. After every visit I walk out with a smile on my face.
Vicki CTransaction was quick and rep was helpful
Gilbert RKeep doing what you're doing. You were very professional. Thanks
Doug GGreat employees, equipment and service.
Robert JEverything was great
Willie MThe salesman was very polite, friendly and a good Christian man.
adam tDropped off trailer on Sunday. Place was closed. Called Monday to confirm that they received the trailer.
heath cFix it somehow so an adult can stretch legs, instead of keeping your legs still on a long haul…. We took a thirteen hour trip, The truck was great!!!!!
Deborah SOutstanding customer service.
John BSmooth easy process. Very friendly and helpful.
Latasha CThe largest truck rented was WITHOUT air conditioning, which in the past always had it. We would have rated it 5-star if the truck was air conditioned. The Attendant was very nice and knowledgeable.
SUBHAN MVery good staff, a very respectful person was running the front desk. Thanks for your Truck
Marc CCustomer Service at its best :-) I will definitely recommend every single time
kendra wGreat service
John GRick was very attentive and a pleasure to meet in person. I will recommend to others.
Joyce WThere are some system problems if you are trying to extend your reservation. But Rick was awesome and worked hard to ensure everything was right and I would have no issues! He is very customer focused! Truck was ready to go and ran great. Knew exactly what to expect! Will use UHaul again if I move.
Kimberly KI did a reservation online and chose a different pick up location then the one listed above., the day I went to pick up the uhaul at the location I made the reservation at the trailer was not there. The agent was very nice and contacted the call center they located the trailer at Carolina hydrolics (5 min away) I drove there and that location was closed. I then called the call center myself and that agent was very nice and helpful she located the trailer at the location above. I went there and the nicest customer service rep hooked up the trailer and completed the paper work. I was very happy with the agent at University office. I had no issues at all on the trip the trailer was great.
Steven BKeep doing what you Doing!!
JOEL GMake it possible that a drop off location information is in the computer so they can know the renter is drop off . I returned a day earlier and I called in and that was nothing in the system . And for 2 days the truck was there but he couldn't contact anyone by phone after several trys .
virginia mI've never had a problem with the people working here. They are very friendly, courteous and knowledgeable. The only problem has been the a/c on the last two trucks. They were not working up to par. Now I know this isn't this location's fault for they rely on corporation to fix this, and that the trucks do come in from all over the country.
Ronald HEverything went.
adam tWas overcharged
Tanija JA sign on Hwy 521 pointing in the direction of the U-Haul dealer would be helpful. I did not even know that location was there.
Joyce BThey rented me a 26 ft box truck they said it was maintenance a month earlier come to find out it was 2 quarts oil low and it had a major exhaust leak that now me and my wife are suffering from carbon and oxide poisoning
Ryan SI had a reservation at a different location, but when I arrived, no one was there. I called this location, which is the one I normally use. He was able to re-arrange things to accommodate me, and took care of my other reservation. I was very impressed with the courtesy, professionalism, and helpfulness of this man. I highly recommend this location!
Nancy Ns/o
Kyle WGreat customer service, equipment is always ready and available.
Eric BOwner was very friendly. Other than being further than we wanted to go to pick up a truck, it was a good experience.
Jonathan ZThe rental truck's a/c didn't work. On a 90+ degree day that wasn't helpful. But, overall everything went good.
Ronald HExcellent customer service!
Dana Wgreat customer service!
Howell HThe team in Lancaster is simply the best. Uhaul is really become a great group of folks to work with.. Billy and team are super!
William PVery nice. Takes time with you. Explains everything in detail.
KENDRA PIt’s Always nice to have confidence in good equipment and great people.
Eric BIndividual dealers are not the problem. It is Uhaul itself. I will never use you again nor would I recommend Uhaul to my worst enemy.
Gerard SThe staff went above to help me. thanks
Larry DNice and friendly people to deal with no problems at all first class
ESBERT HCharged for two days and we only had it for 5 hours.
Curtis Rno drop off key box, no one answered multiple calls to the one number on sign. call UHALL 800 several times finally got through to person who had a number to contact the U Haul contact in Lancaster to find out where to leave the key took over 1 hour to work the problem out. Would not leave key in truck afrain it would get stolen Agnes Weisiger
Agnes WWhen it was picked up they charged me for insurance when I had already paid the bill. They did not ask if we wanted the insurance but charged me for it. He should never have charged it without prior approval.
WILLIAM HUhaul screwed me on this rental. I'll never use uhaul again!
JENNIFER HUpon request to return rental truck, representative was dismissive and took phone call (personal?) while I was trying to speak to him. He also continued to ignore my request to ensure all things were squared away with the return rental. He also continued to call me "bud" repeatedly which I found to be demeaning. I was very disappointed in the service this representative provided.
MICHAEL LGentleman was very pleasant and helpful.
JUDYWREN FHow about providing the paying customer with a decent U-Haul truck. During the rainstorm on 11/21 in Lancaster SC several of our belongings were ruined due to sitting in water on the truck including a family heirloom piano and 2 mattress sets No truck should be in service if it is not structurally sound prior to rental. No compensation was offered and my money for the rental was taken. It will be the last time we rent through this company and we will be sure to pass the message onto our friends.
Patsy JGood Job
Bill MEverything went very smooth when dropping off the truck
RICHARD FAbsolutely nothing, we were running late since we were coming from KY and the man waited an hour past closing just so we could get our trailer, that was greatly appreciated, then he was very helpful and extremely friendly, I would rent from this place again for sure, thank you so much.
AMY Bthe original drop off place didn't existen I had to look around for another. I Found the on on Abercorn. You need to update your information.
George RThe oil pressure light stayed on, finally went off after half hour. Grandma's attic was covered in dirt/soil. Not a problem, though.
Roger FMake sure the trucks will start and are clean
John FI think that it is ridiculous to be charged almost $60 for less that 8 hours of use for a trailer.There should be a deposit made and if you bring it back less than 8-10 good.You will be refunded your deposit. You can atleast get some of your funds back.If not you'll be charged for the full day.
HAROLD S