Customer Reviews for Up Top Towing
(Concessionnaire U-Haul dans le voisinage)

252 évaluations

875 Moraine Ave   Estes Park, CO 80517

(970) 480-0748

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/31/2021 - 6/1/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(970) 480-0748

875 Moraine Ave
Estes Park, CO 80517

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/31/2021 - 6/1/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

shawna L. 
Évaluation :
1

#1 -Even though we rented a truck the truck was not at the location. #2 - We were told that we would have to pick up the truck at another location which was 45 minutes away. The fact that we had a reservation did NOT matter. Going to get the truck and return took us four hours, basically one-half dayu of work lost. #3 - We hired additional help for two hours to assist us in loading the truck and we had to have them stay an additional two hours. THE ENTIRE EXPERIENCE OF PICKING UP THE TRUCK WHICH WAS RESERVED WAS A TOTAL NIGHTMARE. I will not recommend Uhaul to anyone as this experience was a travesty..

Jerletta H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
2

The agent was polite and nice, but the computer system was painfully slow. What should've been a five minute process turned into 45 minutes.

Brett H. 
Évaluation :
5

I've rented from Uhaul many times and every time I have the experience has been good...but when I was in Estes Park and needed a truck, Roger had my back like a true friend. Many, many props go out to this guy- he deserves a raise and some stock options if you ask me. Thanks again buddy, your help will not be forgotten.

Jeremy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

I was able to have a hitch professionally installed and rent a trailer at this uhaul location. I am a very satisfied customer.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Greeted when I arrived and assisted my disconnecting the trailer.

Jimmie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florence J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR WILLIAM Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

They were closed when I needed to return the equipment which made it difficult.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Your agent Roger was very helpful and competent. Give him a raise.

Philip M. 
Évaluation :
5

We used this small truck during a recent fire evacuation. We twice had to extend our planned usage. The U-Haul team was considerate and helpful throughout. So greatly appreciated by us! Joe and Mary Liz Adair

Joe A. 
Évaluation :
5

perfect!

Teddy I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACHARY Y. 
Évaluation :
5

Very nice new Chevrolet pickup truck. Ran well and got the job done.

Graham M. 
Évaluation :
3

I ordered mattress bags when I made my reservation the day before pickup. When I went to pick up my truck the guy said he didnt know I got them and sold all of his earlier that day and didnt know how to refund me.

Jacquelyn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

The chain connectors were poorly designed as they constantly dropped off.

Hank P. 
Évaluation :
5

Great customer service!

SUSAN Y. 
Évaluation :
5

THE PERSON WHO HELPED ME WAS EXCELLENT

LEE C. 
Évaluation :
4

There was a lack of onsite parking for leaving one's personal vehicle while using the rental. Employee on site was 4 stars.

karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
2

Have the equipment there that was ordered two weeks in advance.

Bob M. 
Évaluation :
5

The guys at up top were awesome to work with. I rent a truck to deliver cabinets from my shop to homes, this will be my go to place

Kevin M. 
Évaluation :
5

Made reservation with Roger in Estes Park. He also served me when I came to pick up the truck. He was very kind on the phone dealing with a person who couldn't decide if they wanted to reserve a truck with a credit card or not. Also very friendly to me! He is an asset to the company. The only downside was that he was the only one there, so the checkout procedure took longer than I expected.

Terry T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daylene B. 
Évaluation :
5

The young man that help me was awesome. High energy and a fun guy.

eric B. 
Évaluation :
5

Roger Rodger was VERY knowledgeable, friendly, professional, accommodating, and competent with the technology for reserving the vehicle.

Cathy C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Customer service was outstanding!!

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reva B. 
Évaluation :
3

I gave the key to a fellow at this location and he sort of grunted and walked into the office. I asked him if i needed to do anything (thinking checking the mileage, inspect the vehicle, make sure the blankets that I rented were in the unit, seeing if I went over the mileage) and he said no and walked into the office. So I don't know what kind of charges I might be getting and not knowing if after paying at the pick up point, I am good to go.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefan G. 
Évaluation :
5

Went great

Brad B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn B. 
Évaluation :
5

Truck was clean, it made the trip from Colorado to South Dakota without any issues

Jillayne A. 
Évaluation :
5

Drop off without anyone there after hours was a breeze. UHaul makes it eas

Paul N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ofelia B. 
Évaluation :
3

My truck had dog hair, empty soda cans, and food crumbs all over the cab which was surprising and disappointing, especially given the COVID19 situation. Cleaning the truck between users should be a given. I also did not appreciate the number of times I was told "sorry, but your truck is no longer available at this location". I was tossed around to 3 different locations within the final 24 hours of my moving day. My reservation was in no way honored, despite having made the reservation 3 weeks in advance of my moving day and ended up driving an hour away to pick up my truck. I complained about my service multiple times and said I was frustrated and disappointed and nobody seemed to care. This was my first time using UHaul services and I think it will be my last. Did not feel like an appreciated customer at all.

Daniel D. 
Évaluation :
5

They were very accommodating.

Karen R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
5

The young man working here while his dad recovered from surgery was excellent. I spoke to him a couple times on the phone before renting. He helped save me money and shared local information about the days and time the dump was open. I noticed they rent passenger vans and SUV's also.

Piero O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manson F. 
Évaluation :
5

Rien

Kraig R. 
Évaluation :
1

Don't make your customers go a 100 miles out of the way to pick up the u-haul. That's pretty sad that a customer has to pick up the u-haul that far away. Hire some more damn employs so they can deliver the u-haul to the location where the customer originally contracted through.

Ken B. 
Évaluation :
5

Excellent service!

Andrew D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle L. 
Évaluation :
5

Check out takes a long time.

Jane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
5

I have dropped my trailer off at this location on two different occasions and on both times the staff was professional, kind and efficient. He is a great representative for UHaul.

BAZZEL V. 
Évaluation :
5

Business office extended my contract without cause and bothered me about the turn in paperwork without checking with the rental agent about the return which was on time. A very poor practice.

Richard S. 
Évaluation :
4

Jordan has great customer service and did an excellent job throughout the transaction.

Guly F. 
Évaluation :
5

Was happy to see that they rent cars here.

LYLE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Buddy M. 
Évaluation :
4

Convenient location.

Reggie S. 
Évaluation :
5

Nothing, Jordon took good care of me!

Martin G. 
Évaluation :
5

I had a good experience except for 1 major issue. I went to pick up my truck at 10am but I only received the keys at 11am because there was a terrible system problem and U-Haul was unable to process my booking for such a long time. I had to speak to one person, who then gave up and transferred me to someone else, the next person also gave up and had to put me on hold and get her manager and then finally after about an hour of waiting time they finally got things sorted out on their end. I was rather annoyed from the wait and no form of compensating was given to me in return for this inconvenience.

Ross S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Good customer service

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ofelia B. 
Évaluation :
3

We needed the trailer on Wednesday not Friday but the office was closed

SHANNON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michae P. 
Évaluation :
4

Probably the nicest rental experience I've had overall with Uhaul. This is honestly totally the result of the young man who handled the rental.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Rented two packages of blnkets of six each. One had only five. I didn't realize that till turn I. In California. Just paid for the missing blanket and happy trailer was good

franklin F. 
Évaluation :
5

Jordan Dvell was OUTSTANDING! So incredibly helpful. GREAT JOB! Made everything so EASY and did it with a smile. Thanks ??.

Geno D. 
Évaluation :
2

I called the local u haul to inquire availability of a pickup truck. I was informed it was late coming back but he would take my name and number to call me when it came in. I waited about an hour and called again to learn the truck had been returned. Told the young man I would be right in. I ar

Jim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill K. 
Évaluation :
5

This place provides affordable and friendly service. Have used them several times this year and they are always accommodating.

suzanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha M. 
Évaluation :
4

Fine, if a little cramped for a drop off location. Personnel amical.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

Very professional service

David G. 
Évaluation :
5

Charged us 15 cleaning fee and the trailer was picked up that way from the original agent. Inside was cleaned out.

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA M. 
Évaluation :
5

It was all good: friendly, fast, customer oriented staff.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AirBits J. 
Évaluation :
1

I received a call the day before my pickup to inform me that my rental had to be picked up from a location an hour away and that was the closest. An hour before leaving to pick it up the next day, I received a call telling me they don't have my equipment and they can't get ahold of corporate and don't have time to keep trying to get the issue resolved. I ended up then spending almost 2 hours trying to get ahold of anyone that could tell me where a rental IS available. When I finally was connected to the right person, I was told the rental was now an hour and a half away. I was told I would be credited miles and only have to pay 60 $for the time I would have the truck because of the inconvenience. When I picked up my rental, it was a smaller size than what I reserved, and the cab was dirty with crackers under the seats. Also, they did not have the utility dolly I reserved. When I returned the rental, my credit card was charged 91,64 $. When I attempted to call and dispute the charge, I was placed on hold for almost 30 minutes before I hung up. I still expect my reimbursement and have half a mind to demand a full refund based on the terrible service and awful experience I had. This is the first time using uhaul that I've had a bad experience and will more than likely not be using uhaul again because of it.

Raemond F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie G. 
Évaluation :
3

n/a

Francis S. 
Non reviews have been submitted for this location.

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