What you can do to improve for the next customer, is to use Up Top Automotive as an example for all your facilities on how to treat customers! Everyone there were extremely accommodating. Justice went out of her way when initially looking to rent. Though she was losing up and about to leave for the day, see took the time to assist me and show me options. I was contacted the following day by Kevin who was very helpful and informed to complete my reservation. For a smaller shop with minimal staff, they performed better than most any other U-haul experience I've had. I've been renting U-haul for various needs for almost 50 years and this was a VERY welcomed experience, especially with what we've all been through lately. Job well done!!!Edward T.
Customer Reviews for Up Top Towing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Estes Park, CO 80517
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 10h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 9/20/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
the truck was covered with bugs . Overall equipment was OK. Tires appeared new.Curtis O.
Le client n'a pas laissé de commentaire.Stan S.
The front right tire had a slow leak and only had 20 lbs of air. The truck was filthy when i picked it up and I was told I would not be charged the cleaning fee. Now I also being charged 78 for damages that I have no idea what it could be. Had the truck been checked in properly I would not have to fight for what Is right. Do not use this location. Customer service sucks.REBECCA S.
Le client n'a pas laissé de commentaire.John M.
Easy to access.MATHEW K.
It's all good! Great service! Appreciate the ease of finding a location.Jonathan S.
Great people at location and weekend customer service. Online rental process was a bit clumsy / confusing and very time consuming.Jason B.
Nothing, I had a good experienceBlake D.
Le client n'a pas laissé de commentaire.Linda D.
Difficult to get in and out ofDennis O.
Le client n'a pas laissé de commentaire.Simon D.
Le client n'a pas laissé de commentaire.Leonard G.
Le client n'a pas laissé de commentaire.Gregory T.
Le client n'a pas laissé de commentaire.Mohammad R.
Le client n'a pas laissé de commentaire.Heidi R.
I never got a final receipt emailed to me. The dealer said it would be sent after they checked it in.JON T.
Le client n'a pas laissé de commentaire.Kathleen C.
have more room and also have a person at the counterAndrew B.
U-Haul always LIES and says this Estes Park location doesn't have the truck we want, even though we have spoken to the Estes Park location, verified it will be available, and reserved the truck. U-Haul Corporate does this to increase the price we will pay by requiring us to drive to another town and pay extra mileage. This happens repeatedly. I WILL NOT RECOMMEND UHAUL for this reason.Cathy C.
Le client n'a pas laissé de commentaire.DOUGLASMICHAEL F.
My bud there was outstanding..... We even got to talk motorcyclesMathew K.
answer the phone. Extremely difficult to contact anyoneDavid C.
Le client n'a pas laissé de commentaire.ROBERT S.
Tevyn is a well trained, knowledgeable young man who handled things in a professional and courteous manner!Robert R.
The person at the store was helpful and pleasant. The equipment was in good shape and worked well.LYLE P.
Le client n'a pas laissé de commentaire.ANDREW B.
Le client n'a pas laissé de commentaire.Harshavardhan M.
Le client n'a pas laissé de commentaire.Philip Z.
Kevin went over & beyond, to help me!! I was in pretty dire straits , and he came thru for me!! Nice people who work there!!SUZANNE G.
Only confusion was that the trailer mount would connect to BOTH a 1 7/8" as well as a 2" ball hitch. Lost some time trying to convert my hitch/tongue from 1 7/8" to 2"Tony K.
It was a very crowded lot in front of the site and I wasn't sure where to park for drop off. The guy was super helpful. He said it was all good to leave but I haven't received a confirmation of everything after 7 hrs, it feels like an area to improveGARY D.
The gentlemen at Uptop were very helping and careing. One of the greatest things were they are located in the same place as an auto garage, they are very knowledgeable and were even able to help with some car issues I was having!!! Very grateful and was maybe the best part of the entire move.Freddy W.
Le client n'a pas laissé de commentaire.SHANNON O.
Le client n'a pas laissé de commentaire.shawna L.
#1 -Even though we rented a truck the truck was not at the location. #2 - We were told that we would have to pick up the truck at another location which was 45 minutes away. The fact that we had a reservation did NOT matter. Going to get the truck and return took us four hours, basically one-half dayu of work lost. #3 - We hired additional help for two hours to assist us in loading the truck and we had to have them stay an additional two hours. THE ENTIRE EXPERIENCE OF PICKING UP THE TRUCK WHICH WAS RESERVED WAS A TOTAL NIGHTMARE. I will not recommend Uhaul to anyone as this experience was a travesty..Jerletta H.
Le client n'a pas laissé de commentaire.ROBERT R.
The agent was polite and nice, but the computer system was painfully slow. What should've been a five minute process turned into 45 minutes.Brett H.
I've rented from Uhaul many times and every time I have the experience has been good...but when I was in Estes Park and needed a truck, Roger had my back like a true friend. Many, many props go out to this guy- he deserves a raise and some stock options if you ask me. Thanks again buddy, your help will not be forgotten.Jeremy D.
Le client n'a pas laissé de commentaire.Scott H.
I was able to have a hitch professionally installed and rent a trailer at this uhaul location. I am a very satisfied customer.Dennis B.
Le client n'a pas laissé de commentaire.David C.
Greeted when I arrived and assisted my disconnecting the trailer.Jimmie R.
Le client n'a pas laissé de commentaire.Florence J.
Le client n'a pas laissé de commentaire.ARTHUR WILLIAM Z.
Le client n'a pas laissé de commentaire.MICHAEL L.
They were closed when I needed to return the equipment which made it difficult.Michael R.
Le client n'a pas laissé de commentaire.Stephen W.
Your agent Roger was very helpful and competent. Give him a raise.Philip M.
We used this small truck during a recent fire evacuation. We twice had to extend our planned usage. The U-Haul team was considerate and helpful throughout. So greatly appreciated by us! Joe and Mary Liz AdairJoe A.
Le client n'a pas laissé de commentaire.ZACHARY Y.
Very nice new Chevrolet pickup truck. Ran well and got the job done.Graham M.
I ordered mattress bags when I made my reservation the day before pickup. When I went to pick up my truck the guy said he didnt know I got them and sold all of his earlier that day and didnt know how to refund me.Jacquelyn T.
Le client n'a pas laissé de commentaire.James W.
The chain connectors were poorly designed as they constantly dropped off.Hank P.
Great customer service!SUSAN Y.
THE PERSON WHO HELPED ME WAS EXCELLENTLEE C.
There was a lack of onsite parking for leaving one's personal vehicle while using the rental. Employee on site was 4 stars.karen R.
Le client n'a pas laissé de commentaire.THOMAS D.
Have the equipment there that was ordered two weeks in advance.Bob M.
The guys at up top were awesome to work with. I rent a truck to deliver cabinets from my shop to homes, this will be my go to placeKevin M.
Made reservation with Roger in Estes Park. He also served me when I came to pick up the truck. He was very kind on the phone dealing with a person who couldn't decide if they wanted to reserve a truck with a credit card or not. Also very friendly to me! He is an asset to the company. The only downside was that he was the only one there, so the checkout procedure took longer than I expected.Terry T.
Le client n'a pas laissé de commentaire.Steve H.
Le client n'a pas laissé de commentaire.Daylene B.
The young man that help me was awesome. High energy and a fun guy.eric B.
Roger Rodger was VERY knowledgeable, friendly, professional, accommodating, and competent with the technology for reserving the vehicle.Cathy C.
Le client n'a pas laissé de commentaire.John H.
Customer service was outstanding!!Douglas C.
Le client n'a pas laissé de commentaire.Sarah R.
Le client n'a pas laissé de commentaire.Reva B.
I gave the key to a fellow at this location and he sort of grunted and walked into the office. I asked him if i needed to do anything (thinking checking the mileage, inspect the vehicle, make sure the blankets that I rented were in the unit, seeing if I went over the mileage) and he said no and walked into the office. So I don't know what kind of charges I might be getting and not knowing if after paying at the pick up point, I am good to go.David R.
Le client n'a pas laissé de commentaire.Stefan G.
Went greatBrad B.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Lynn B.
Truck was clean, it made the trip from Colorado to South Dakota without any issuesJillayne A.
Drop off without anyone there after hours was a breeze. UHaul makes it easPaul N.
Le client n'a pas laissé de commentaire.Ofelia B.
My truck had dog hair, empty soda cans, and food crumbs all over the cab which was surprising and disappointing, especially given the COVID19 situation. Cleaning the truck between users should be a given. I also did not appreciate the number of times I was told "sorry, but your truck is no longer available at this location". I was tossed around to 3 different locations within the final 24 hours of my moving day. My reservation was in no way honored, despite having made the reservation 3 weeks in advance of my moving day and ended up driving an hour away to pick up my truck. I complained about my service multiple times and said I was frustrated and disappointed and nobody seemed to care. This was my first time using UHaul services and I think it will be my last. Did not feel like an appreciated customer at all.Daniel D.
They were very accommodating.Karen R.
Le client n'a pas laissé de commentaire.Stephen P.
The young man working here while his dad recovered from surgery was excellent. I spoke to him a couple times on the phone before renting. He helped save me money and shared local information about the days and time the dump was open. I noticed they rent passenger vans and SUV's also.Piero O.
Le client n'a pas laissé de commentaire.Manson F.
Don't make your customers go a 100 miles out of the way to pick up the u-haul. That's pretty sad that a customer has to pick up the u-haul that far away. Hire some more damn employs so they can deliver the u-haul to the location where the customer originally contracted through.Ken B.
Excellent service!Andrew D.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Joy B.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Danielle L.
Check out takes a long time.Jane F.
Le client n'a pas laissé de commentaire.james W.
I have dropped my trailer off at this location on two different occasions and on both times the staff was professional, kind and efficient. He is a great representative for UHaul.BAZZEL V.
Business office extended my contract without cause and bothered me about the turn in paperwork without checking with the rental agent about the return which was on time. A very poor practice.Richard S.
Jordan has great customer service and did an excellent job throughout the transaction.Guly F.
Was happy to see that they rent cars here.LYLE H.