Le client n'a pas laissé de commentaire.
John M.
Customer Reviews for Up Top Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gentleman who helped us was just amazing.
Vincent A.attendant stormy was amazing!
Wesley S.I was double charged for the insurance ($30 instead of $15). Hardly worth the hassle to correct, but likely to influence me if I ever have a choice of rental companies.
Brent B.Not open posted hours. No return call. No vehicle walk around before renting. No paper receipt when returned or pick up. Just hear you go and hope all OK.
Paul E.The price I was charged was about $70 more than I was quoted at checkout. I was quoted $256 when I checked out and was charged over $329. I asked multiple clarifying questions to ensure I understood what the final charge would be. I was also told I would receive a credit for 3 packs of unopened blankets and that the credit would be applied to the final bill. No credit was issued.
Greg B.storm is easy to work with and good at what he does; but twice now, after booking, i get a notice from uhaul saying my rental can't be guaranteed and i would likely have to come down to fort collins. i cancelled the first time. the second time, i called storm and talked to him and he talked me down off the ledge - and i had a good experience.
Greg M.I could tell this location was not very high volume but the drop off experience was great.
David H.Gentlemen was very friendly and helpful. I enjoyed our conversation.
Cristina R.My customer experience was very good. The two employees whom assisted me very knowledgeable and courteous.
David H.Everything went smooth and efficient!
Chrystal G.I needed to extend the time for drop off. The customer service number is very confusing and difficult to make changes. I attempted to do so on the U-haul app; however, I was not able to. Recommend fixing the app.
Shane C.The UHaul online service does no justice to the individual store. There is a discrepancy every time I rent from any local store. This time, UHaul online said there was no 10 ft. truck. The only truck available was 23 ft. so I rented it. In fact, there was a 10 ft available. The local store employee said UHaul had said it would be corrected 2 days previously, which it was not. It is much easier and efficient to work only with the local store.
Margie G.truck was filthy ans full of snow.. parked in back lot.. poor cusrtomer service would NOT recommend
William O.Excellent, efficient, & professional service.
Jim W.They were closed on Monday and no one told me in advance. I had to keep the truck an extra day and incurred milage that i otherwise would not have incurred. See comment to the left.
John G.V3ry helpful customer service! A valuable service in a smaller town. Thank you to the manager!
mike R.The staff was very friendly, even though they seemed busy. The problem I had was my drop off time was either misheard or misunderstood. So the staff at the next Uhaul were expecting a drop off by a certain time, but it was supposed to be PM not AM.
GREGORY H.Up-Top Automotive was “renovating,†but for a remote location like Estes Park, it seemed reasonable. Customer service was very good, and I was pleased to find a dealer there.
RUDOLPH B.The gentleman I dealt with was very nice and extremely helpful. I saw that he had quite a full lot and had very limited space to work with. Night time drop off was a little challenging due to limited lighting and I accidentally dropped the key in the wrong box. Overall it was a great experience and I don't care so much about the condition of the facility, it's the people who run it that make a difference to me.
Mark N.To tight...no space to leave the trailer. Was forced to hand push it in very tight spot...they need to clean up that space
Ivan T.Despite assurances from U-haul that you would buy back our unused boxes, this location refused to do so. The boxes were unused and in good shape, and we had our receipt.
Jacob A.Provide a guarantee that equipment will be available when booked.
Gary D.Quick and easy pickup and drop off.
Kurt B.Tevin was prompt, helpful and professional.
Gary D.Tire pressure was on and was told tires are good the mechanic just did not want to drive up to fix the sensor. Truck kept making a grinding noise but I was told it was fine.
Becky P.Tevyn was terrific! So glad to be able to drop this off so close to home.
Judy H.Tevyn was very helpful👍
Julie C.We had signed up for a trailer in Longmont and informed day prior we would have to drive to Estes. The individual we worked with in Estes was very helpful, however the U-Haul operation was secondary to their primary business.
CYNTHIA Y.Dedicate one spot for uhauls. Very pleasant staff
Lisa P.Rien
Michael A.Tevyn foes a great job
Alan M.The young man who we spoke to was amazing. Cordial, informative, helpful, kind. Above and beyond. We need more good people like him :)
Winter W.Have more pick up trucks
Aldo C.Don't make someone Uber an hour from original pick-up location. That cost me an extra 2 hours that I did not have.
Steve P.Very friendly and easy to work with for my equipment needs.
Gary D.Clean the snow during snow days .
Aldo C.Truck was clean apart from windscreen which was extremely dirty. Washer and wipers didn't have much effect suggesting new wiper blades were needed
Roy P.