Le client n'a pas laissé de commentaire.
Melissa A
Customer Reviews for Upholds Feed II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Easy, quick, and flexible.
Roy JEasy drop off - after hours so no interaction. But clearly marked space to park, lots of room to turn to back in with the 26' truck. Called to get the drop off location and was given the choice of two locations both similar in distance (in opposite directions). Phone staff was super helpful and quickly got me the drop off location assigned. Was after hours and finished with the truck a day early.
Danielle SEverything worked out very well.
George PPick up was a breeze. Both places were professional and courteous. UHaul made my move so much easier, and convenient.
Tanya BGreat staff.
Richard RTake care of the equipment that sits. And then pay attention to the reservation I have a video of my horrible experience.
CODY DThe only thing was the passenger side turn signal and brake light didn't work, it may need a new bulb or it could have been the fuse in my truck either was was a good experience ans would recommend.
Joseph cPartner- ship with aarp / AAA and other organizations . Promoting rate flexibility.
Willie BNot a thing , keep doing exactly what you're doing ! Don't change anything !
Joseph PFirst two trailers picked had flat tires. 3rd had the roll up door stuck. Finally just picked one that checked out and gave them the trailer number. Van had so little gas barely made it to the gas station. Staff was nice and apologetic. Just hope this helps them step up their game better.
Cutler L1st trailer had rusted hitch and back door, had to find a different one to use.
Lawrence PVery helpful
Sheri RGreat people to work with
Wade BNice people, made trailer rental very easy!!!
Shawn MFast helpful, friendly.
Sandra BHave equipment available. I had to travel 75 miles to pick up a 20' truck but only got credit for 30 miles.
Dale BThey charged me over $300 for miles I already paid for before we left Orlando. I was charged $409 to include 242 miles plus the truck at the GoldenRod location. The Madison location decided they were going to charge me for the SAME 242 miles and took an additional $321 from my bank account. When I called customer service they told me someone will call me by Wednesday and they wouldn't get give me a straight answer on whether or not I'll get my $321 back. Apparently I have to wait until at the latest Wednesday for someone to contact me because "it's the weekend". You can incorrectly take my money right away but you can't fix your mistake right away?? Why is that? You can incorrectly charge me $321 despite it being the weekend but you can't reverse the charge over that same weekend? How does that make any sense?? This is completely unacceptable and the only word to describe it is theft. I'll be contacting my bank and whoever else I need to if this isn't figured out no later than Wednesday like she said and the ONLY acceptable response to this situation is returning my $321. I was forced to cancel certain holiday activities I was going to do with my son this week because of this "mistake" so it's not just me you impacted, it's a child as well.
Katrina MReservation was changed by Reservation email to another location whose telephone number was no longer in service. Original location wasn't aware of the change until the day of the scheduled pickup! They were able to provide unit
Edward RI've used U-Haul many times over the years and have never had issues like I have had these last two times. First time was we rented a truck and had it back on time and when we got our statement and seen that it was wrong and contacted someone about it only to get told they would return our call and never did then they proceeded to charge our card for an amount that was not accurate. Then this time we figured we would get a trailer since we didn't want the same issue to happen again. However upon receiving the receipt we were charged a fee that we said we didn't want and was told it wouldn't be on there. So U-Haul has gotten us for 40 dollars and no one ever returns calls and when you do get someone they have no idea what's going on and will refer you to someone who never answers and doesn't return phone calls. I don't know if it's the location of where the U-Hauls are being rented out at or U-Haul the company. I've never had this problem like I said with U-Haul until these last two times. Both times we dropped off at the same location. I honestly believe it's that place since we rented U-Haul so many other times and never had issues like we did this past two times. The drop off location is the only common factor in this whole ordeal.
Angel VNothing was wrong at all everything was just fine would highly recommend! great job you guys☺️
Makaidah JNice staff but truck was dirty. Full of roaches and was in a bad condition. Cigarette butts were scattered in the loading area.
Chad ZCute puppy greeter.
Curtis MHad to clean the truck out of garbage. The truck was on empty and had to fill up in order to get home and then I had to return with a quarter of a tank. They didn't have the dolly I needed.
Maura CUpholds Feed is an excellent UHaul rental place!
Kathy INot customer friendly. Very short with me in answering any questions.
jennifer gThe truck was hard to drive750 miles 1/4 to 1/2 of turn play in starring wheel. they had no boxes no carts no pads.
Billy CGreat customer service and easy to find. The staff assisted us as our car needed a quick service with the brake lights not working but they were able to help no problem!
BROOKE BEquipment was clean, however there was a leak in the "mom's attic" which led to water damage of an antique table top. This was not the fault of Uphold Feed as this was an obvious failed prior attempt to repair the issue.
Kathy IFaster internet
Dustin BTruck was filthy. Sticky interior with animal hair everywhere. Had to clean the cab myself. Paid for a dolly and none were available. The app was extremely difficult to use. What should have been a quick pick up took close to 1,5 hours. On a positive note, the owners are kind and friendly.
Steve HPut more authority/options in the hands of local shop. Too much centralization I'd depersonalizing. I've heard too many times, "I don't know. You'll have to go online." or "I can't do that. You'll have have to call Uhaul."
STEVEN JHave the right uhaul I Reserved
JAMES WKim and her staff were top notch in providing great service. Merci!
Lawrence PEverything was good.
KATHLEEN AEverything was great and everyone was very helpful.
Edwin BLove and secure that's all
RICHARD GAbsolutely nothing. Easiest U-Haul rental I've had yet.
JEFFREY MMobile app did not work to download/send phone scan of D/L. Owner had to manually enter. Tried several times.
Randall Clower prices
scott mCheck truck No working AC and tires that need replacement
jay lMake sure that there is no Marijuana left in the cab of the truck from previous people. If I would have been pulled over by police I would be in jail and I would have a law suite on you. I have pictures of the dope to prove it was left.
James s