Customer Reviews for Upper Echelon Transportation LLC
(U-Haul Neighborhood Dealer)

28 évaluations

1629 Lakewood Ave   Atlanta, GA 30315

(470) 437-4350

Heures

  • Lundi
    De 9 h am à 7 h pm
  • Tue–Fri
    De 10 h am à 7 h pm
  • Samedi
    De 10 h 15 am à 5 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 11/3/2023 - 7/28/2026: 10h15 am à 6h45 pm

Services dans cet établissement :

Pour nous contacter

(470) 437-4350

1629 Lakewood Ave
Atlanta, GA 30315

Services dans cet établissement :

Heures

  • Lundi
    De 9 h am à 7 h pm
  • Tue–Fri
    De 10 h am à 7 h pm
  • Samedi
    De 10 h 15 am à 5 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 11/3/2023 - 7/28/2026: 10h15 am à 6h45 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrisse H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Owauniss G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jesse M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyesha Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zakiyyah A. 
Évaluation :
5

Awesome service

SEAN D. 
Évaluation :
5

Very professional and friendly thank you

Sergio F. 
Évaluation :
5

The young man at this location offered great customer service and was extremely friendly. Will definitely use this location again.

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danisha S. 
Évaluation :
3

The location was not the greatest. But the customer service was GREAT! Very helpful, was able and willing to move a drop-off location to closer to my destination which was helpful!

Tammy C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sungwon P. 
Évaluation :
3

It looks abandoned and nobody was there when we came to pick up

SHILPA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
4

couldn't find a phone number for the office as this location. Phone number in the app was disconnected.

Travis T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATRINA G. 
Évaluation :
1

Terrible location in a rough area with nobody present

Briar T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN W. 
Évaluation :
1

The trailer had blankets left inside, one of which was spiked in fresh blood.

Courtney C. 
Évaluation :
1

Was sent to this return location on the other side of Atlanta on Friday evening from a facility next to where I moved my daughter. Got to this facility and it was closed and was told over the phone to just leave trailer in the very back.

Patrick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph T. 
Évaluation :
3

The U-Haul app, Google Maps, Google, and iPhone Maps all listed different hours of operation for EVERY U-Haul location in Atlanta. We booked the reservation of the one that was open, we paid and we drove there. When we got there, there was nobody onsite. We called the numbers a few times and then finally a guy picked up. He said they were closed. The gates to the place were open. After talking to him, we explained that we are in an emergency, we have paid and we do not need assistance to hook up. We connected the trailer and texted him photos of the connection. #1 U-Haul needs to get its act together with information on the internet, it is not that hard to manage as I do it personally for our business. #2 if I can book and pay via the app/online, then there needs to be a credential that I click that shows that I know how to connect and not need assistance from the U-Haul employee. I once had a U-Haul woman in Tallahassee try to deny me renting a U-Haul trailer because she was too weak and small to connect a car trailer. This is not her fault, I connected the trailer and went about our business. Change your system to let me just do my thing as we are capable of doing so.

Andy B. 
Évaluation :
3

What I prefilled online as far as the coverage was not what the contract reflected. I think this location added hidden fees, so please check before driving away. It's a few dollars but being that it's electronic contract that is emailed to you, I would recommend reading it before you drive off the lot so your not surprised when you get the bill.

noel F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
2

This location explained to me that they do not work off of the U-Haul mobile app, which is upsetting. Reversed my charges from the mobile app and then charged me more $$ than the mobile app charged me. This is bad business when customers are using the U-Haul app to make their experience more efficient and easier.

Robert B. 
Évaluation :
2

Alerting customers to absent reserved vehicles. Thursday October 20,2021 wasn't a great experience. Arrived a my first location only to be told the vehicle I requested didn't return. While sighting 4 additional vehicles matching my reservation. Made a second one arrived at the location. Proceeded to check out via mobile. Charged for transactions. Then told I wasn't able to get it because location doesn't do mobile pick up. Charged a second time. Finish with the vehicle return it for a charge of $50 and some change to be charged. Then to be charged again the following day for $71. This is very confusing and time consuming.

NORRIS K. 
Non les évaluations ont été soumises pour cet établissement.

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