Évaluations des clients Upstate Car Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Upstate Car Center

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Earl W. le

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Le client n'a pas laissé de commentaire.

Andrew R. le

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everything was fine for me

molly S. le

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The location does not get internet service!!! internet is the only way to make a reservation processing the truck was virtually impossible as I had to go outside of the building 10 Paces to pick up service to take a picture of my driver's license and everything else ridiculous the clerk didn't know what she was doing it took almost an hour to complete the transaction for just a pickup pre-registered pickup

Michael K. le

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Le client n'a pas laissé de commentaire.

Nicholas P. le

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Le client n'a pas laissé de commentaire.

Nicholas P. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

Andrew Y. le

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Le client n'a pas laissé de commentaire.

Neal O. le

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Le client n'a pas laissé de commentaire.

Justin Q. le

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Le client n'a pas laissé de commentaire.

shawn A. le

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Would like an explanation of why I was over on mileage?

Michael K. le

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Let customers know sooner on change of pick up location.

Christopher B. le

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My card was charged but when I went to pick up the truck they did not see a payment. I basically paid for the truck twice on that day which led to an unbelievable amount of frustration and held my move up another day. I am still waiting to hear back from the email and call I placed to customer service. I will not use Uhaul again.

Dave O. le

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Le client n'a pas laissé de commentaire.

Rick Y. le

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It took 30 minutes to get our rental, and this was after we had to drive an hour out of our way to pick up the rental. We were given extra mileage but not a credit for the gas that we had to use to get to our destination. Also, the rental did not have a full tank of gas when we received it. Then we had to drive another 48 miles to our destination-where we had reserved a truck in the first place. When we returned the rental, we filled the gas tank. We spent $25 that we shouldn't have had to spend because of the first location not having the rental we reserved and the tank not being full upon pickup. Very poor customer service.

Jacob G. le

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Understaffed. Waited about a 50 minutes to get talk with someone. She took awhile and did not seem to know what she was doing. Overall took about an hour to get the truck after I already reserved it online, which was supposed to make it a quick pickup. Truck was new and worked good though. Just the hour it took to get the truck messed up my schedule for the rest of the day.

Richard M. le

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After many attempts, it appears that i got scheduled befor an afternoon rental. I really appreciate their flexibility to give me the day and time requested. Thank you very much!

William C. le

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The dealer did not have access to the system and it took over an hour to book the order over the phone.

Michael R. le

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The operators was friendly, professional and helpful. He made us feel confident in our choice of using uhaul. The uhaul website was down when we went to check in, and rather than have us delayed he we prepared for it and got us out quickly.

cynthia E. le

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Central scheduling needs to coordinate better with local office. Our online reservation (confirmed by phone) called for pickup at 8:30 a.m. but local office didn't even open until 9 a.m.

RICHARD P. le

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Le client n'a pas laissé de commentaire.

CHRISTINE B. le

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website was giving them a problem so I would suggest have that updated...would not take the expiration date of license...they had to enter it 10 times before it took it. Then it took about 5 times for the credit card expiration date to take too.

Elizabeth L. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Web site could use some work: I had to enter same information a few times. Contract agreement came up as an unrecognized format so had to agree to it without reading it. It wasn't clear that the equipment wasn't available at my choice location and it relocated the pickup location to a different one so I had to backtrack. But overall I am a repeat customer and will use them again.

RICKY M. le

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Le client n'a pas laissé de commentaire.

DOUGLAS V. le

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Person where pickup rental was great. The person on phone when confirming a few days in advance was hard to work with as policy of company I couldn't confirm the truck from that location for a day rental as company may rent for a longer time. And wanted me to go rent farther away for one day rent , not really happy with your policy as maybe you should keep more than one truck at location !

JACK L. le

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Le client n'a pas laissé de commentaire.

DAVID W. le

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Mike the rental agent was a excellent helping person who explained everything, had a servce person hook me up, then mike inspected it and had me sign final papers and waves me off. He even called the next busniess day to see that everything was find. I'll reccomend to all friends.

Thomas G. le

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Le client n'a pas laissé de commentaire.

dave B. le

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GREAT SERVICE WILL USE AGAIN !!!!!!!!!!

BRUCE P. le

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nothing everything went perfect

cynthia H. le

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Very nice people thanks

Stella J. le

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Le client n'a pas laissé de commentaire.

DAR A. le

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Le client n'a pas laissé de commentaire.

judy D. le

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Not a lot really my experience was wonderful

Patricia V. le

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Le client n'a pas laissé de commentaire.

BRUCE P. le

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Nothing Mike was very helpful will use this location when I need to use anything again thanks.

ALLEN L. le

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Le client n'a pas laissé de commentaire.

Dean S. le

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Le client n'a pas laissé de commentaire.

TOM Y. le

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Le client n'a pas laissé de commentaire.

Valerie P. le

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Le client n'a pas laissé de commentaire.

STEVE B. le

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Le client n'a pas laissé de commentaire.

DALLAS M. le

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Improve online reservation system to alert customers that pickup locations, especially one-way rentals, may be further away from their reserved location.

Amanda P. le

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Le client n'a pas laissé de commentaire.

Brett O. le

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Customer service was superb

Sharon O. le

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My argument is not with the location where I picked up the truck it is with the events that lead up to picking up the truck. I placed my initial order for a 14 foot truck on line and was told that the closest location for pick up was in West Seneca NY when I live in Holland NY (at least 50 miles round trip). I inquired as to whether I could get the truck delivered to the Holland location so I would not have to pay the additional per mile rate. I was denied by a extremely rude CSR when I called 1-800-gouhaul. I am totally disgusted with this policy - as you can see from my order, I drove only 20 miles total with the truck that I rented. Why would I want to pay at least that to get the truck to my home to load? I am totally dissatisfied with my experience with the U-Haul company.

brian F. le

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The oil light was on in the truck someone had left their belt in the cab . The gentleman who signed out the truck to me was great helpful and quick to get me in and on my way.

Michelle D. le

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Le client n'a pas laissé de commentaire.

Charles L. le

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little confidence in such a contracting site....when i dropped off, they never entered the beginning mileage into the computer data base!

james D. le

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First, I had to drive about 35 miles to pick the trailer up because U-Haul wouldn't transport it to the location that was close to where I was staying. (adding an extra 70 miles to my already 840 mile trip) Next it took being bounced among three people before someone took care of me, It appeared no one wanted to be bothered with a trailer rental. Then the trailer was significantly full of leaves which I had to clean out before I could use it.

Beely B. le

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Le client n'a pas laissé de commentaire.

MICHAEL S. le

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Le client n'a pas laissé de commentaire.

LEONARD S. le

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Very helpful and friendly.

JOSEPH B. le

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Very nice and helpful. Just what i would expect!

JEANETTE G. le

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The personnel was extremely helpful!

joann S. le

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This business was excellent. the one we were to get the first truck from I would not recommend to anyone. The truck was not brought back the night before. It was not, I traveled 2.5 hours to their location. Why could they not anyone calll me. I then had to travel back 1 hour to pick up the truck in Holland. I was not a happy camper!

KERRI R. le

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No one was on premises, we parked car in lot and puts keys in drop box

MARCELO V. le

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Le client n'a pas laissé de commentaire.

russell H. le

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get your computers fixed they had no record of me dropping the trailer off. your company called me to tell where and when to drop off but they had no info

WILLIAM B. le

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Le client n'a pas laissé de commentaire.

RITA K. le

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My move originated from Orchard Park, NY. I am concerned with both the UHaul center on Orchard Park Rd and the pickup location in Holland NY. When I received confirmation for pickup of the truck I was told I needed to drive to Holland NY a distance of at least 30 miles. As my move was to take place on Saturday at 8 :00 a.m. I needed to find some one to drive with me to Holland on Friday. Although I was accommodated for mile age and given some time extension for return this was a HUGE inconvenience. I feel someone should have been responsible for getting the truck to a location in Orchard Park. I have been told that this type of inconvenience happens frequently with UHaul and for this reason I will not be using your service again nor will I recommend it.

Jerome M. le

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The people running this u-haul location were completely bereft of any knowledge on how to hook up the trailer properly or how anything on the trailer worked and seemed to have no training in the use of said equipment. If I had not figured out what to do, I would not have bothered rented the trailer at all.

Robert L. le

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Le client n'a pas laissé de commentaire.

Linda S. le

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Le client n'a pas laissé de commentaire.

LESA W. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER D. le

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Le client n'a pas laissé de commentaire.

ROBERT M. le

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Mike was a excellent service rep. Thanks for the help and good service. R McCarthy

JACOB M. le

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Great service, very friendly and helpful.

GLORIA S. le

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i ordered by phone and was given a confirmation about the truck i was getting when the call came in for pickup information i was told that i was getting a 14ft truck instead of a 26ft truck big difference. was not impressed with the person i spoke to about this, i had a 3plus house to move. should tell people if the vehicle is not available i would of went elsewhere.

DAVID B. le

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Le client n'a pas laissé de commentaire.

ANNETTE B. le

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Le client n'a pas laissé de commentaire.

DAN W. le

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Le client n'a pas laissé de commentaire.

DAN W. le

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Le client n'a pas laissé de commentaire.

COLLEEN R. le

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We were on a time restraint on the day of our move. I took the time to preregister on line and spoke with the agent directly, giving him my credit card info over the phone but had to do it again the next morning at time of pickup. The agent was on the phone for sometime and held us up longer. I felt that the tires were in unsatisfactory condition for the weather. The truck got stuck in the snowy driveway and when we called for assistance we were told we would be charged for the service. The truck was returned before 5pm but I was emailed an additional receipt and charged for a damaged tire they say was due to getting stuck. My son had to miss work. I have rented many uhaul trucks over the years and this had to be my worse experience. I am extremely disappointed!

John B. le

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Le client n'a pas laissé de commentaire.