Customer Reviews for US Gas
(U-Haul Neighborhood Dealer)

39 évaluations

1390 Marlton Pike E   Cherry Hill, NJ 08034

(856) 281-2908

Heures

  • Mon–Fri
    De 9 h am à 4 h pm
  • Sat–Sun
    De 9 h am à 1 h pm

Services dans cet établissement :

Pour nous contacter

(856) 281-2908

1390 Marlton Pike E
Cherry Hill, NJ 08034

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 4 h pm
  • Sat–Sun
    De 9 h am à 1 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

There were two attendants in the vicinity; the gentlemen who was attending the gas pumps at this location was more helpful in our limited interaction then the gentlemen behind the counter who checked me in. There was a slight language barrier with this gentlemen, however that was not the issue, the issue was way he was dismissive of the concerns and questions I had. I understand he is not a Uhaul employee, though for someone is a third party representative his dismissiveness was rude. I was repeating what I I thought he was saying and pointing to the screen and nodding yes or no while gesturing to my party to help confirm names and emails, hoping to confirm the exchange yet instead he kept repeating himself louder each time which was coming off aggressive the more he spoke. The returning of the unit, after handing the keys over to this same gentlemen, I was looking for some sort of confirmation of the unit being returned other than simply leaving the keys behind. After a few moment and back and forth, I was informed that an hour after my drop off, someone from Uhaul would come to inspect the vehicle before going to someone else. I wasn't looking to say an hour for the confirmation so I took a picture of the keys on the desk as proof of return and this gentlemen then kicked us out of his office area. The other gentlemen was very helpful. We rented this until during some steady rain and our truck had a missing connector piece to the windshield wiper which prevented the blade from staying connected to the wiper arm. He very quickly was able to provide us with the missing item, though I believe it may have come from another unit sitting in their lot. I would maybe suggest some spare parts at these kinds of locations such as wiper blades or connection parts.

Greg F. 
Évaluation :
5

Excellent service à la clientèle

ROY R. 
Évaluation :
4

Only had to drop the key in the dropbox at this CONVENIENT return location. The gentleman inside the gas station showed us where to do that.

David O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Raul V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

mary G. 
Évaluation :
1

Person I dealt with was unable to clearly communicate and had little knowledge of technology. He charged me additional for insurance that I did not authorize. After returning the van I asked about this and he told me I needed to call corporate because they did it on their end. I later found out that this was a charge put on at the pickup location. Would not recommend this location.

Marc F. 
Évaluation :
2

Brought van in early and charged for an extra day Air didn't work

Jeffrey G. 
Évaluation :
2

Person in charge of renting the vehicles did not speak or understand English well. He could not explain how the mileage charges were invoiced for the rental, he kept forcing us to choose from the ‘estimated mileage' check boxes on the rental screen on his compacted. Then when I questioned the $14 insurance charge on the screen, he said he didn't know what it was, and that I needed to contact UHaul directly via a phone number written in pencil on a light switch across the room. After talking to UHaul directly I was informed that the location would have to un dispatch and re dispatch the vehicle to remove the charges from the contract, which this person was incapable of doing. As a result I was charged $14 for insurance I didn't need or want to pay for. Sadly I believe the person was purposefully incompetent to charge extra for services. I was seriously disappointed with the transaction and this location.

Michael S. 
Évaluation :
1

You are scamming people on a contract signed that can not quickly be read as at time of contract. My experience with u is not worth it any more … I was living in Philly and fillies in to delivered d truck out there in Philly . After I filled in my self all of sudden you change the agreement without my notice that I have to return to where I picked the truck , I don't know how that happened and I contacted customer services and they are not of help and the site is not capable their don't understand English they so poor in leading people wrongly I will never recommend you to anybody and I will never use you again

Oluwole A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Engine light was on the entire trip but no issues with performance.

Hank C. 
Évaluation :
1

Everything about this transaction was awful. I would not recommend UHaul to a friend, nor would I consider renting again.

Nathaniel W. 
Évaluation :
1

The did not have the equipment such as furniture dolly that I paid for, and the worker was completely uninterested in helping me fix the situation. It delayed my move by over 2 hours and caused me tremendous stress. Both Uhaul and this individual are at fault, I will consider another company next time.

Wesley T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa D. 
Évaluation :
3

The location is OK and the staff there were friendly. But I made reservations for pads and utility dolly. They don't have any of them. This caused difficulty for our move as we expected to have them.

Xia L. 
Évaluation :
2

Make sure the AC works have accurate gas reading in the contract.

Bruce S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johanna E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
1

I was charged for 25 gallons of fuel and I returned the car with a full gas tank. Also I returned the car at 4:15 on a Saturday and was charged $30 for an after hours return. Now I have the aggravation of fighting this charge it should've been $100 or under and I was charged 300

ANGELA L. 
Évaluation :
1

The truck rental was a complete rip off. There was 1/4 tank of gas when I rented and I returned it with 1/4 tank of gas. Yet I was changed $75 for gas. This was not in the original quote and an unexpected charge. The staff on site could not assist and the wait time for U-Haul customer service was 45 minutes. The overall cost of the rental was twice what was quoted. The truck did not contain the items requested (furniture trolley and blankets). The app was difficult to navigate. Very unsatisfactory experience all the way around. I will never rent from U-Haul again.

Brian C. 
Évaluation :
3

Air conditioning did not work. And the front tire needed air twice on a short day. I also got charged for a after hours service fee but had rented truck till 6.

DANIEL C. 
Évaluation :
5

The manager was so very polite and helpful.

Frank W. 
Évaluation :
1

Get someone who cares about the customer.

Joseph L. 
Évaluation :
5

Very nice people

Jennifer A. 
Évaluation :
5

It has be such a breath of fresh air and weight lifting I would definitely do it again!

Chinique D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayaz M. 
Évaluation :
1

Rental was wrong size trailer from the reservation making my move very stressful. When I went to pickup the trailer they had the size I reserved 5x8 but the guy told me that was for someone else. Instead I had to take the 4x8 and couldn't fit everything I needed to move. I reserved the trailer 3 weeks before the move

Harry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leilani P. 
Évaluation :
3

The rental guy was nice, but did not mention that I'd have to follow the after-hours drop-off link to avoid the additional $20 check-in fee. He told me to simply return the truck, park it legally, and drop the keys in the box. After I returned the truck and went home, your system sent a text message telling me I had to go through the check in process or accept the $20 after-hours fee. I went back to the facility and tried to do the check-in, but was unsuccessful as I no longer had the keys. In the future, don't wait several hours for to send out that stupid text message, and make sure the customers know about it. That was a dick move on your part

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhimeshwararao G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashish T. 
Évaluation :
5

Fill the gas tank. Should always send a renter off and ready to go. Firet thing I had to do as soon as I drove off the rental lot was go get gas.

Neil S. 
Évaluation :
1

The attendant at the gas station had no idea how the UHaul rental service worked. I had to get the key directly from them after a long back and forth rather than the box where I was supposed to pick up. THEN I drive away with the truck only to realize that the gas tank is on EMPTY. So I had to return to the station and pay out of pocket to get gas. Just an awful experience.

Zachary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay C. 
Évaluation :
1

Attendant was not well trained. It took an inordinate length of time. When I returned The vehicle no one was available. I left the key in the drop box after locking the vehicle doors. Over the years I have rented a number of Uhaul products and realize this was an exception to normal

JACKELYN T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael T. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page