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Lemay Rodriguez
Customer Reviews for Us Pak N Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I have booked for 8am and the key was not in the lockbox. I had to wait until 9am for the store to open so that I could take my key. I lost 1 hour of work of the moving crew, which I was paying for.
Ricardo Avena Gomes dos SantI had a confirmed GUARANTEED RESERVATION . On the day of my rental, I drove 28 miles to this location and the trailer was not available. I was NOT offered different equipment, I was just told to go to another location to find the trailer I was looking for. Mary Ann did not help. POOR Customer service... They should have called me to let me know that they had rented my reserved trailer to somebody else before I drove 28 miles to find out for myself. They also should have called the manager and offered me a different trailer. ( which they did not ) My business relies on dependability and so should yours.
MATTHEW SMALLThis is a great, convenient location to rent a u-haul. Friendly, knowledgeable staff and fast service. Equipment just out the back door. Super experience. Thank you.
JAMES PERSONIUSAwesome
Sergii FedorovychOffer coffee lol!
Richard SilvaStore clerk was helpful friendly and knowledgeable.
DECEMBER LAURETANOThe UHAUL truck perfect condition
Criselda AlvarezThe service was excellent. Very fast and easy. The lady attached the trailer, she is very professional.
jaime brenaEmily is fantastic.
Andrew WolfeBrianna was the best. When we picked up the van she was very professional. Luis wish the person that handled the return. Luis us the reason for this poor review. Luis will be the reason I'm going outside of U-Haul and file a complaint with every agency possible. I have no idea who gave Luis permission to even think he can place conditions on customers regarding an error on U-Haul's part. I am tired of this company taking advantage of consumers. This company needs investigating. The number of complaints warrants an investigation into the deceptive and unfair business practices. U-Haul can thank Luis at this location; Luis thinks he can treat certain people in a disrespectful & demeaning manner as if he is superior.; Totally unacceptable
Karen MooreBien
JOSE GUERRATruck was dirty
Theo DutraLouis and Emily are great. I am a business trailer renter and great to go there.
Andrew WolfeWhy was I charged an after hours fee when i returned the trailer to the same location were I picked it up from the same day that I picked it up?
Mateo QuinteroTruck was dirty, when going 60mph huge vibration on the stearin wheel and front wheels , the truck was all over the plac very dangerous to drive . When returned i Had 1/2 tank and they still charged me $13 for 3 gallons. Totally unacceptable
juan iliopulosthe ac is not working and the truck was dirty
ariel SojeteThe trailer was dirty. inside !!! I believe that was not inspected by the employee after the last customer returned it.
OSCAR CAMPILLOFriendly and great place to rent Uhaul‘s
Andrew WolfeMake sure the tank is on full.
TERESA HAMILTONThey were excellent
JASON HALBERGEverything is excellent
Lazaro RamosNo issues with the location...issues with Uhaul. To pick up the truck after hours was a nightmare. The app doesn't work. Spent more than a half hour on the phone. Finally get a truck. Get to my destination to start loading the truck only to discover there is a padlock on the back door. Another half hour on the phone and I find out the padlock is standard procedure on truck that after hours. It would have been nice for them to let me know that. I get transferred to another department to get the combination but then it goes to voicemail. I just cut the lock off.
CHRIS ZANNINIGreat place great people highly recommend anybody to rent from there on a regular basis, local one-way or out of town. Luis, the owner is fantastic and so is all his employees.
Andrew WolfeTrailer door got stuck open and couldn't close causing delays. The door latch got stuck with the frame. Other than that, all good.
Julio CastilloThe lady on the counter is very professional and friendly
CARLOS VISBALThe young lady who took care of me was extremely pleasant and friendly. She made me feel completely at ease and walked me out to the truck. Wonderful experience!
Ramona AndersonQuick and friendly!
Rosa YeshuaService is always super friendly and professional
Pablo GorordoEmily and Louis are great. As a business not just regular renter I like having rentals here.
Andrew Wolfeemily is amazing a pleasure to work with i will always go to uhaul because i get the same service everywhere
Alan DingmanThe return parking lot is difficult to navigate when full.
Dwayne AndersonThe whole experience at this location was great and customer service, Emily was exceptional. Will be going back to this spot for future rentals.
Emmanuel AcostaGreat people Luis and Emily are fantastic
Andrew WolfeLuis and Emily are fantastic always a pleasure going there
Andrew WolfeThe vehicle was dangerous. The front left wheel was leaning outward and there's heavy clanking under the seat. Could be front end or crank shaft. The vehicle is flat out dangerous. If something like this was missed, it shows me that there's no maintenance or care for customer safety or even preserving U-Haul's equipment. The process to get another truck took a very long time and I had to visit three sites. My day with U-Haul started at 9:00 am and ended at 10:00 pm. Enough said.
Camilo GarciaLuis and the staff are fantastic
Andrew WolfeThey charged my card 3 times and they do not answer the phone at all at location
NANCY NUNEZLouis and staff are great.
Andrew WolfeTruck was great! only concern is that when I got my bill thru email, it was what we discussed at the store, so that was good. But then I checked my credit card statement, and it had an additional $73,79 added to the charges!! I went back to the store and discussed with rep at the counter, and she said, the bill they charged was for $532,19 which is the original bill, trying to find out what the added amount is for. I did reach out to my credit card company and waiting on their reply, please advise on your end.
John MariniCustomer service was great. Great guy.
Rita SouffrantI had a fantastic experience with the customer service rep. She was attentive, knowledgeable, and provided excellent assistance. Truly impressed with the service received.
Janeudy BalderaEverything was smooth!
George SterrBe sure that equipment ordered was supplied. Truck itself was in excellent condition but appliance dolly and furniture pads that were ordered were not there. My son-in-law who was the driver for me had to search in other trucks and found a regular dolly.
Vanessa CaseboltLeft turn signal was not working and I found it difficult changing lanes at times.
Jorge ArtigasThis is by far the best U-haul location, super fast pickup, friendly staff.
Mario SuarezThe truck we rented was completely out of gas when we got it, then we took it to a gas station and the pump kept shutting off as if the tank was already full, but the light was still on. So we went back to exchange for a different truck and the second truck was also completely out of gas. Both gas lights were on when we turned the van on. We took the second van to get gas and put 10 gallons in even though we weren't going to use all of that, just so the next person wouldn't have to deal with an empty tank as well. Very disappointing. The girl that helped us switch the vans was nice enough, but there shouldn't be a reason for the gas tanks to be empty when you rent them.
JULIE CAMUNASEasy, quick and the lady was great!!
SONIA MARTOSOwner walked me out and ensured the trailer was hitched properly. Very friendly!
Francisco ValdesAll good!
ANTONIO MARQUESGreat service, quick check in and check out.
Samuel Rivera AyalaGood customer service
brendalee frutoMy original reservation was not there after over month booked in advance and had to get an open trailer in florida rain. Not happy
Andrew WolfeEverything good
Jose LopezPerson behind counter was really helpful. But had to wait long as he was the only server and there were 4-5 customers
Kam SaxenaMuy buen cervicio
PABLO ALFONSOVery good thanks
Rodrick MeikleExcellent experience. HIGHLY RECOMMEND this location. Frank Tastinger.
FRANCIS TASTINGERExcellent service à la clientèle.
Osmany Baez