Customer Reviews for USA Auto Collision LLC
(U-Haul Neighborhood Dealer)

Évaluation :

4

This wasn't the location I had originally made reservations for was a little upset because my truck wasn't there I was sent to this location out of the way but overall got the situation resolved

Évaluation :

4

The truck was blocked and someone immediately moved it, but it would've been a problem for an after hours pickup

Évaluation :

1

Have signs for where to drop off.

Évaluation :

1

I do not recommend dropping off at this location. When I arrived, they told me there was no where to park the vehicle and that I needed to bring it to another location. I specifically picked this location since it was on the way and the others were not close and in bad areas of town. They were nice about it, but they should have prepared for my arrival or moved it to another location themselves. Don't get stuck begging them to take it like me.

Évaluation :

1

It's not the location that's the problem. It's the fact that I reserved a truck at Vestavia. I received an email that my reservation was moved to a Shell station in Homewood. I showed up there to find the 15' truck I reserved wasn't there. But I was offered a cargo van...that wouldn't do the job of the truck I reserved. Finally, I was told to go to a body shop 35 minutes away in Trussville. Wow, how convenient. I wasn't given any sort of discount for the incredible inconvenience, but only a few extra free miles...that I didn't need to begin with. Totally horrible customer service the entire way.

Évaluation :

3

Timothy was very nice and polite. He also, was very detailed, knowledgeable and specific of how the operation works with renting from the company..

Évaluation :

5

Rien

Évaluation :

4

24/7 was a horrible, time consuming experience. I much prefer dealing with humans!

Évaluation :

2

Only 1 person at location working (prob b/c at 6:30 pm) and they did not know where to tell us to leave key, etc.

Évaluation :

5

U-haul corporate changed the pickup location at last minute. Original reservation made at Center Point location. Changed pickup location did not have furniture dolly or furniture pads which made me visit two locations across town to complete my moving needs. Unacceptable! To make matters worse; corporate changed the trailer pick-up location a second time back to Center Point. Upon arrival on day of reservation at 8 am...no trailer available and I was sent across town to 5909 C Service Rd location. Poor, poor, poor customer service!

Évaluation :

3

Dropped off at night, called the next day and they said the trailer was checked in. Two weeks later and yesterday it was finally checked in. Poor customer service.