Customer Reviews for USA Self Storage
(Concessionnaire U-Haul dans le voisinage)

607 évaluations

1408 Bowling Ln   Griffin, GA 30223
(Off Hwy 1941)

(770) 233-1213

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h30 pm
  • Dim : 9h am à 12h30 pm

Services dans cet établissement :

Pour nous contacter

(770) 233-1213

1408 Bowling Ln
Griffin, GA 30223
(Off Hwy 1941)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h30 pm
  • Dim : 9h am à 12h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I always try to rent from this location. This location has folks who really care. Sometimes I pick the truck up at night and the location is very well lighted and feels safe. I really like that UHaul has updated the app and picking up after hours is very easy.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH E. 
Évaluation :
5

The only issue I had was a matter of getting the correct money back to my account after a change in plans .

LEROY H. 
Évaluation :
5

The service rep was excellent!!

JOEL J. 
Évaluation :
5

Received my uhaul in very timely matter thanks for that!

DEBORAH C. 
Évaluation :
5

These people are WHY I LOVE UHAUL !!! Thank you for another great rental !!!

WILLIAM H. 
Évaluation :
2

We rented a dolly. We told the attendant that we would be back in a couple hours to return it because we were there from out of town. When we went back to return it although the hours said 9:00 to 5:00 no one was there to return the dolly. Apparently the clerk closed early ( No one was there to cover the shift) and we couldn't get in the gate to return the dolly. We ended up having to stay another night in Georgia to return the dolly. The next morning when we went to return the dolly the clerk seemed to think it was humorous that she closed early and didn't have anyone to cover the rest of the shift. A customer service needless to say was lacking and cost us a whole another day of travel.

THOMAS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOLORES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AQUINAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY M. 
Évaluation :
5

Chakla was awesome to work with thank you for having customer service now a days

ASA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
1

Customer service poor lady on phone the whole time with her friends…

MICHAEL M. 
Évaluation :
3

I kept the uhaul an extra day and was told it would be 40 $. I understand mileage went over but I am being hit for an additional 184 $! Why?

AMBER D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SUMMER W. 
Évaluation :
5

Great Service! Mrs. Chaka is very nice.

SHONDA S. 
Évaluation :
3

Van full of dog hairs on seats

WILLIE H. 
Évaluation :
5

I love these guys! We lit parking, trucks ready to go, people who care !!!

WILLIAM H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
2

I ended up waiting for a while at pickup, even though I had already lined up everything online. Also, When I wasn't told that the truck had to be returned in 24 hours. I actually returned the truck in 25 hours, and was charged another day plus insurance. This location never returned my call.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
2

Need more staffing. Had a long wait and had to hook up trailer myself with no help.

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON H. 
Évaluation :
2

I paid for a uhaul for 6 hours and the uhaul was filty and after i returned it the same way i got it and they want to charge me an extra 147$

JOSHUA D. 
Évaluation :
5

These ARE the nicest people in the entire UHaul network. Love to go here to get my truck !!!

WILLIAM H. 
Évaluation :
5

Staff was friendly and professional. I had to move out of an office I spent 20 years in and u haul made it less painful. Thx.

WILLIAM J. 
Évaluation :
5

Always top notch service by top quality people here !!!

WILLIAM H. 
Évaluation :
5

Check in was quick and easy

GEORGIA M. 
Évaluation :
4

The place was fine but you need to ask me about UHaul. Online reservation was great even though the hold time was excruciating. Needed to make an adjustment - note hold times. Mobile check in was a HUGE fail. I could not upload my driver's license your photos were hard to view on a tiny screen in a hot parking lot, and my photos of damage would not upload because the site kept crashing. Needed guidance - note hold times. Gave up trying to reach customer svc because I was standing in the aforementioned hot parking lot. At this point, the lady checking me in kept saying, "Sorry, I am just a dealer, I am not UHaul" She ended up helping me A LOT, but that comment (uttered three times) was not one that induced waves of calm and confidence in UHaul or their non UHaul dealers.

BETTY S. 
Évaluation :
5

The good job you do on everything you can to help your customer out good job

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENDA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN G. 
Évaluation :
5

I rent U-Hauls regularly and pick them up with my phone at night. This location ALWAYS has the truck ready to go ! Very safe and well lighted location.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA W. 
Évaluation :
5

Remind renters to tye tall items to the sidewalls for chance of things falling over

BRIAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
3

Ensure the equipment(trailer) rear door is oiled and functional. Also need a support Jack to help hook the trailer to truck. The lady was wonderful to help lift the trailer but this is very dangerous and one can get severely hurt. OSHA WOULD LOVE TO KNOW ABOUT THIS WORK PRACTICE.

Jack P. 
Évaluation :
3

A/C did not work in truck.

Jed B. 
Évaluation :
5

I have rented many many times from this location. NEVER a problem and a great location if you have to pick up your truck at night with your smart phone (very good lighting and they never forget to have your truck ready ! )

WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN E. 
Évaluation :
5

Could not be a better place to get your Uhaul !!!

WILLIAM H. 
Évaluation :
5

Can't think of anything

CAROL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ingrid S. 
Évaluation :
3

Very disappointed I did not receive the cargo van I reserved. Instead U-Haul on its own changed my reservation to a box truck on two occasions and to a different pickup location. There's a reason I reserved a cargo van. I had a tight space that a box truck would not fit. I contacted customer service twice to arrange for a correct size Cargo van. Notwithstanding, U-Haul again changed my reservation to a box truck and location two days before my scheduled pickup under the guise that I was receiving a “free upgrade.” There was no upgrade. Instead U-Haul did not have the correct size equipment I reserved. And there was nothing free about my purported upgrade. Rather, U-Haul charged me more for insurance because my “free upgrade” was a box truck instead of a cargo van.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH H. 
Évaluation :
4

The process of the rental went great but there was a waiting line that took awhile other then that it was good

WILLIAM S. 
Évaluation :
3

Terrible place to try and back a trailer into.

Jason T. 
Évaluation :
5

We had a fantastic experience, Thank you.

Angela H. 
Évaluation :
3

Specific dolly requested was not available, used an appliance dolly instead I appreciate that I was still charged the same price though.

Tiarra K. 
Évaluation :
5

Truck was as clean as it could be. Lots of dust inside cab. Overall it was a great experience

Larry P. 
Évaluation :
4

Everything was great!

DUNSTAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY F. 
Évaluation :
3

Do some maintenance on the vehicles. I rented this same truck months ago with the same issues, oil light on and low coolant warning.

steven G. 
Évaluation :
5

This is a great place to rent a Uhaul. Great people. Well lit at night. The truck is always ready when I use the app to pick it up!

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

I love these people!

shahhanna M. 
Évaluation :
2

I ordered a truck for pickup at 8 am. When I arrived I could not get 24/7 share to let me get the truck. I had to wait until 9:00 am for them to open. I ordered the movers for 10 am. The delay caused frustration for me and my wife.

Linda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONLAND J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUONDARIUS S. 
Évaluation :
5

This is the place to go for people how care. I was so very impressed as I picked up my truck at night and the area was very well lighted. The bowling alley next door does not turn on their parking lot lights but USA Self Storage even lit up the lot next door and I felt very safe picking up late at this location.

WILLIAM H. 
Évaluation :
3

It's not the location's fault, but U-Haul didn't provide the dolly I had reserved. I had heavy stuff to move, and we ended up having to hire some random guys to help, costing 90 $. When contacted, they said getting the truck to me was the most important thing. However, I was on time-crunch. I'm moving again in a couple months to my permanent home, but I don't if I will use U-Haul because of this. Terrible, terrible customer service.

JAMES P. 
Évaluation :
2

Trucks are filthy the gas is low and the customer service lady was lazy and frustrated seem like she didn't know what to do

TATREE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

Terrible. They lie about fuel and then charge you more than you drive.

Benjamin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELINDA F. 
Évaluation :
5

It was easy and a excellent experience.

SHERICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOTTIE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
1

They sent me to three different locations and wasted my day to find a truck which had not even been cleaned or filled with gas. Worst experience ever.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
5

Keep up the good work.

PATRICK B. 
Évaluation :
5

LOVE THESE FOLKS !!!

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
2

CLEAN THE TRUCKS BEFORE THEY ARE RENTED BACK OUT!

Adam L. 
Évaluation :
5

S.O.

ANTHONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Above and beyond folks. I go out of my way to rent here.

WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo F. 
Évaluation :
5

The ladies their were great. Very helpful and understanding.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
3

They charged my husband 120 because he had a prepaid card then when we returned the uhal they only gave us a partial refund. So we paid more then what we should have as well as the internet was down and had to go in to still do check in. Then she had to unload the trailer from the family before. Had a hard time getting truck out because they are so packed In there

adam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHY M. 
Évaluation :
5

These are great folks. They need more lighting - I was startled by a couple strangers walking by when I was trying to get my truck via the app. I also have trouble with Uhaul verifying who I am because my camera on my phone does not work well in the dark.

WILLIAM H. 
Évaluation :
3

I was charged for the utility dolly and appliance dolly that I never had. The business was not open to supply them but they charged me anyway. I'd appreciate a refund. Otherwise it was not a bad experience.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dora H. 
Évaluation :
5

From my phone call to pickup all went smoothly with check up calls n location could not ask for better customer relations

PAUL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Nothing. I use uhaul for all my moving needs.

LAVESTER M. 
Non les évaluations ont été soumises pour cet établissement.

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