Évaluations des clients USA Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de USA Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Michael H.
Évaluation :

Le client n'a pas laissé de commentaire.

Ricardo F.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN E.
Évaluation :

The ladies their were great. Very helpful and understanding.

Larry S.
Évaluation :

Le client n'a pas laissé de commentaire.

adam R.
Évaluation :

They charged my husband 120.00 because he had a prepaid card then when we returned the uhal they only gave us a partial refund. So we paid more then what we should have as well as the internet was down and had to go in to still do check in. Then she had to unload the trailer from the family before. Had a hard time getting truck out because they are so packed In there

richard B.
Évaluation :

Le client n'a pas laissé de commentaire.

DOROTHY M.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM H.
Évaluation :

These are great folks. They need more lighting - I was startled by a couple strangers walking by when I was trying to get my truck via the app. I also have trouble with Uhaul verifying who I am because my camera on my phone does not work well in the dark.

Matthew T.
Évaluation :

I was charged for the utility dolly and appliance dolly that I never had. The business was not open to supply them but they charged me anyway. I'd appreciate a refund. Otherwise it was not a bad experience.

Dora H.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL D.
Évaluation :

From my phone call to pickup all went smoothly with check up calls n location could not ask for better customer relations

WILLIAM S.
Évaluation :

Le client n'a pas laissé de commentaire.

LAVESTER M.
Évaluation :

Nothing. I use uhaul for all my moving needs.

WILLIAM H.
Évaluation :

These are great folks. Absolutely no problems but they are there if you need them! Parking area of trucks could use a little more light. Couple thug guys lurking around the bowling alley parking lot.

Kim C.
Évaluation :

I've used them many times and the girl that works there is awesome and very friendly.

ERNEST N.
Évaluation :

Never a problem from this location. Love these ladies!! Great Customer Servive

Grady C.
Évaluation :

Need to have more details about the after hours pickup process such as how long it takes to be verified and to receive the combo to the lock to retrieve your key as those who are on a time frame may need to be somewhere at a certain time.

JACK P.
Évaluation :

Have the gate open. In a positive note the lady working was extremely professional and helpful.

richard C.
Évaluation :

Le client n'a pas laissé de commentaire.

brenda W.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas M.
Évaluation :

Le client n'a pas laissé de commentaire.

Harlie P.
Évaluation :

Le client n'a pas laissé de commentaire.

LEKESIA R.
Évaluation :

Le client n'a pas laissé de commentaire.

Eleonora Z.
Évaluation :

The van was clean from debris, but the driver seat looked like it needed to be vacuumed and maybe sprayed down with something because it smelled. With a pandemic, it would have been nice if it was wiped down with something.

RODERICK E.
Évaluation :

Le client n'a pas laissé de commentaire.

BEVERLY O.
Évaluation :

Le client n'a pas laissé de commentaire.

JIMMIE C.
Évaluation :

Le client n'a pas laissé de commentaire.

melissa S.
Évaluation :

Nothing, best customer service I've ever had The young lady that help me was outstanding! Will definitely use y'all on my next move in few months

Cadida C.
Évaluation :

Le client n'a pas laissé de commentaire.

ERNEST N.
Évaluation :

Great Customer Service.

ERNEST N.
Évaluation :

Great Staff!! Quick Service!!

Judith B.
Évaluation :

Le client n'a pas laissé de commentaire.

stephen L.
Évaluation :

Very friendly and did a great job of hooking up the trailer.

Richard S.
Évaluation :

Easy self pick-up and great price! Equipment was new and very nice!

Mark E.
Évaluation :

I dropped my rental off at 1:29PM and was out the door by 1:46PM. My return time was 2PM and they charged me for another day saying I returned it at 2:19PM

KENNETH H.
Évaluation :

The young lady who assisted me was very courteous, professional And efficient. Job well done.

ERNEST N.
Évaluation :

Great Customer Service!! Fast and convenient!!

PIERRE C.
Évaluation :

Le client n'a pas laissé de commentaire.

JEROME S.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

So super helpful and caring. Great clean equipment ready to go !

Sylvia S.
Évaluation :

The girl that's working today very rude attitude cuts me which I cussed her back I will never go back to that location

Chasity N.
Évaluation :

Le client n'a pas laissé de commentaire.

Charlene S.
Évaluation :

Le client n'a pas laissé de commentaire.

Ineshia E.
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda S.
Évaluation :

Poor customer service. No vehicle verification for towing available. No notification that supplies were not available. Vehicle was delivered with 1/2 tank of fuel. Box was not swept clean. Electrical burning smell noted in cockpit.

DEMETRIA N.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert W.
Évaluation :

go to another location. The people at this location are extremely indifferent and don't really care if you are there to rent U-Haul equipment or not.

Carolyn L.
Évaluation :

Get newer trucks.

ANGEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

Awesome. I was late and the office suggested after hours pick up. I did not want to do this because the system was different about a year ago and the app thought I was drunk (my last drink was when I was 11 years old) so I had this app telling me I was too drunk to rent a truck. I spent the night in the back of a Uhaul after spending almost an hour with customer service who absolutely would not rent a truck to me. Anyway - this time it went great. I still had to get help from customer service but I was very happy with the result.

Brett L.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth F.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES T.
Évaluation :

Le client n'a pas laissé de commentaire.

henry H.
Évaluation :

Great guy. I love this place

DEMETRIA N.
Évaluation :

Le client n'a pas laissé de commentaire.

Thad S.
Évaluation :

ive rented numerous times from this location. they always have their act together and are professional and process everything quickly

david J.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES R.
Évaluation :

No recommendations for improvement, just a warm thanks to Chelsea the M-F lady who has been super helpful & absolutely great to deal with each time I needed to rent. She is a real asset.

Sandra H.
Évaluation :

Le client n'a pas laissé de commentaire.

Melanie B.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles H.
Évaluation :

USA Storage was not my original pick up location. I was originally sent to a Hair Braid business. The person there did not know how to use the computer or fill out the U Haul software. She kept asking me to type the info in. She kept trying to move the screen by touch (like a tablet) when it was a laptop. The phone number at this location just rings with no one to answer. The employee uses a cell phone which is not listed on the U Haul site. I called the Atlanta U Haul number and the operator was friendly and helpful and moved me to the above location which I rated as excellent. My appointment was for 8:30 and I had done everything online expecting a quick transaction.The employee at the Braid Shop was still trying to figure things out at 9:15. I've rented from U Haul many times over the years and never seen such incompetence as displayed at the Braid Shop. I think this is isolated, but ruined my plans until the Atlanta representative solved the issue.

Jasmine B.
Évaluation :

Everything!!!

JALEESA H.
Évaluation :

The places smelled like weed. The truck we had needed some work done to it.

Jesse C.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

These people are ON TOP of their game.

Theresa H.
Évaluation :

Le client n'a pas laissé de commentaire.

George W.
Évaluation :

Le client n'a pas laissé de commentaire.

Harry R.
Évaluation :

No Improvements needed Everything went as planned.

Cindy S.
Évaluation :

Great experience! Very friendly and knowledgeable! Excellent customer service!

juli T.
Évaluation :

Le client n'a pas laissé de commentaire.

Dimitric M.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel L.
Évaluation :

Le client n'a pas laissé de commentaire.

William P.
Évaluation :

newer truck

Wayne P.
Évaluation :

When telling a customer your rules tell them the hold story not part of it

Charice C.
Évaluation :

Le client n'a pas laissé de commentaire.

Darlene W.
Évaluation :

Truck had a leak and did damage to dresser and other boxes

Earl D.
Évaluation :

Horrible unprofessional people at every level of uhaul to include national level.

Wendell W.
Évaluation :

Very nice got me in and out quickly.

Michael C.
Évaluation :

Le client n'a pas laissé de commentaire.

Billy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Selena T.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH J.
Évaluation :

Le client n'a pas laissé de commentaire.

Crystal V.
Évaluation :

The young lady at the counter was awesome. She was the biggest help

Kenisha D.
Évaluation :

Nothing. Everything was great.

LARRY P.
Évaluation :

Le client n'a pas laissé de commentaire.

Betty S.
Évaluation :

Had trouble at check-in took a very long time charged my card twice even though I had prepaid they had to call someone else to tell them how to do it.

PATRICK C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kirit S.
Évaluation :

it was ok to welcome customer, While returnigwas kind of unhappy ending .Odometer runs fast then actually runs means one mile show Fourmile I ran about 11 to 12 mile and record 26 mile

Julie C.
Évaluation :

N/a

Thomas P.
Évaluation :

The 26' truck we were rented was old and battered. I asked the young lady checking us in if the truck drove ok. She said that the customer who had just checked in had driven from Texas and said that the truck had run hot and that he had put coolant in. She said that she had the left over coolant if I wanted to take it. When we got 30 minutes up the road blue smoke began to bellow out from the drivers side wheel well. We pulled into a UHaul dealership and called roadside assistance. It was around four hours before a mechanic arrived. The GM at the UHaul dealership was witness to everything that happened even to the phone conversations with roadside assistant agents. One agent had closed the filed. We were told by the mechanic that gear fluid was leaking on the on something to do with the brakes I think. He said the truck was safe to drive if we were ok with it. We would rather do that than have everything unloaded and then reloaded. We did drive on to our destination without any further issues.

pamela S.
Évaluation :

Le client n'a pas laissé de commentaire.

kathy S.
Évaluation :

Wonder customer service. Felt well taken care of. Chelsea was friendly and efficient. Clean, neat facilities. Nice place to do business.

kim H.
Évaluation :

The passenger side brake light is out on the dolly it worked when we left Georgia

Donna S.
Évaluation :

I have to say the guy there was very nice

Rolando B.
Évaluation :

I can't think of a thing you could do to give better service. I highly recommend this Uhaul location. It's the only one I use and I've used them at least 20 times this year. Keep up the excellent work. See you next week.

MIGUEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew C.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel B.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa R.
Évaluation :

Le client n'a pas laissé de commentaire.

BELTON P. | Expérience générale |
Évaluation :

The majority of comments , should be asked in more general terms , for example ; scale of 1 to 5 , or 1 to 10 , that sort of thing . Answering JUST , Yes or No , is not explanatory , enough .

Non reviews have been submitted for this location.

Retour
Haut de la page