just keep providing the same service I received the last time I was at your location , you are great , thank youRIDA R.
Customer Reviews for USA Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hollywood, FL 33023
(441 And Washington Street)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 6h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Well the trailer had a bad tire, so going between 40-55 it would jump, making the car vibrate like crazy, the tire had a big flat spot that you could see the metal, not really safe I will sayISMAEL P.
They moved me to a location 30 min from my home so I got to waste gas there. Did the same thing for drop off. Gave me the truck with about half a tank. I had an email telling me my amount due when I picked up and ended up paying 100 $more because they forgot about environmental fees and taxes! Horrible experience!!JOSHUA D.
Friendly - helpful - worked perfectlly!John E.
Le client n'a pas laissé de commentaire.LABRIL J.
Keep promises. Have equipment available when it is supposed to be .Daniel F.
Le client n'a pas laissé de commentaire.VERDELL G.
Didn't receive confirmation of my drop off for 3 weeks. The gentleman told me I would receive an email within 10-15 minutes.Michael C.
Le client n'a pas laissé de commentaire.ELIYAHUHAIM G.
This is not about the pick up location. The problem is you ALWAYS change my pick up location to some other location that is ALWAYS further away and costs me extra time and gas. And then you don't call to confirm, you send me a text the afternoon before the pick up. At least at this location, the service was friendly and no extra time was wasted. I learned that it's better to NOT do any online check in, because it all has to be redone at the counter anyway.Clifford K.
Horrible customer service. Showed up to pickup my U-Haul reservation and no one was in the office at all. Tried calling and got sent to voicemail. Sign says will return at 3PM when it's 12:30PM. Who is allowed to leave the office for 3 hours???? Such an inconvenience. Just trying to pickup a U-Haul reservation trailer on my lunch break and now I've wasted my whole lunch and now have to go back again to pickup my reservation once someone decided to go backWyatt M.
Le client n'a pas laissé de commentaire.ANDRE F.
Le client n'a pas laissé de commentaire.Rima M.
Le client n'a pas laissé de commentaire.Andres P.
Very politeYORAM B.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.Ervin J.
Employee that worked in office provided outstanding customer service. Polite, professional and efficient. High marks to her! ThanksBrian C.
Le client n'a pas laissé de commentaire.DENISE W.
Good customer serviceEVA L.
Le client n'a pas laissé de commentaire.RASHAWN N.
Le client n'a pas laissé de commentaire.Gabriel E.
Le client n'a pas laissé de commentaire.NIKOS T.
Ensure that the rented vehicle is available at the location.DEVON M.
Le client n'a pas laissé de commentaire.NATALIE P.
Tires were wore out, had to hold my breath for 250 miles to Orlando. Roll up door was almost inoperative, lubrication required...Michael M.
Le client n'a pas laissé de commentaire.Sergey Y.
Kimberly deserves an extra mile award for excellent Customer Service. She is wonderful! Kudos to her. The rental experience was great. There is a huge parking lot if you need to leave the car.JONATHAN M.
Le client n'a pas laissé de commentaire.EVELISSE R.
Le client n'a pas laissé de commentaire.CARMEN M.
Le client n'a pas laissé de commentaire.Habib A.
Le client n'a pas laissé de commentaire.Brian D.
Truck has several items in bad condition. Broken pieces or damagedMaria M.
Le client n'a pas laissé de commentaire.Sergiy K.
Le client n'a pas laissé de commentaire.WAHIDA M.
Kimberly was very professional and it was a wonderful experience.PETER T.
The Lady that checked me in was very quick and Efficient. Also her personality was very friendly and makes me want to return for future rentals.Victoria O.
I have an appointment at 10 the person that open one location I did not apologize to be made and when I return my vehicle the door was closed even though he says it's open at eight he came out and did not apologize once again I said I'm here to return my vehicle he said leave it in the dropbox and a child away so no I will not recommend this location to anyone anyoneCHRISTINE M.
Everything was fine, courteous & prompt. Good place to rent from on a quick notice...ðŸ'ðŸ¤-ðŸ™WALTER M.
The customer service at this location is outstanding however, the van I received was infested with cockroaches.SHANNONLEE M.
Le client n'a pas laissé de commentaire.JORGE A.
The location was closed on Sunday but the open sign was turned in and it was stated online they were open. The online checkin didn't work it took over an hour to get the truck checked out abs rented after several calls and customer service chats... the equipment I ordered was not in the rented truck. There as also another renter standing outside upon my arrival around 9am confused as to why the location was closed.Branden M.
I was offered 50 $credit back for picking up a trailer at another location to drop off at the Hollywood U-haul location along with my 15' truck. I had a terrible experience picking up the trailer. Over a 2 hour wait, the staff was sending me back and forth across the facility because they could not find my reservation and then the general manager and a fork lift driver were arguing in front of me. Delaying me even more and making me feel every uncomfortable. I'd like to not be charged for the gas I had left to fill and the miles I drove, my experience on move in day was horrendous.David C.
Le client n'a pas laissé de commentaire.Joseph C.
The van was very nice will rent it again.DRUCILLA J.
Very nice people on staff, we were well received.Alfred T.
Le client n'a pas laissé de commentaire.Beikey M.
Things I ordered online were not available when I got there. No one told me they would not be available. Pads, Furniture dolly.Anthony L.
Truck was filthy inside and out had dirt in the bed and stains and smelled of cigarettes inside also had Change oil lite onDuane T.
I reserved a 6x12 trailer and when I got they gave me a 5x8 which was not adequate for my move so now I have to rent a trailer again to finish my move which is costing me more money and time. What is the purpose of making a reservation?GREGORY G.
Le client n'a pas laissé de commentaire.Joseph P.
I reserved a truck in Pembroke Pines and the system send me, without any notification to other place, where there was not truck available neither! Not sure if the problem is the system or what, but that was really bad. Nevertheless, the girl on the final location manage the way to finally give me a truck, her attention was terrific, she saved the dayAlejandro R.
Le client n'a pas laissé de commentaire.ALEX H.
Le client n'a pas laissé de commentaire.Melicia B.
Le client n'a pas laissé de commentaire.MUNKONG N.
Everything was nice and smooth with service. Just one thing I would like to improve it is cleanliness of a truck cabin.Viktor K.
Le client n'a pas laissé de commentaire.lashonda I.
Le client n'a pas laissé de commentaire.Vivian M.
Le client n'a pas laissé de commentaire.Elizabeth J.
The center was suppose to open at 9:30am which my reservation was made for and she did not show up until 10:20am approx. She claimed she had to go to the bank.Barbara H.
I reserved a vehicle that wasn't ready at my pickup time, so I had to change around my plans to accommodate the location. When I arrived, the woman there was super rude and confrontational from the get-go. I couldn't use my mobile phone to check in, since the vehicle wasn't ready, so I let her know, to which she insinuated I was wrong that I needed to log back in and try again. She closed the door in my face and made me wait longer. Zero customer service skills. I understand the truck not being there on time isn't her fault - the person before me kept it longer. But to not even offer me any other options? And on top of it all, to make me feel like an extreme nuisance for even being there is inappropriate. This location has the worst customer service I've seen in a long time. I was downgraded to a smaller truck and not reimbursed for extra mileage I had to drive due to the smaller space.samantha S.
Le client n'a pas laissé de commentaire.Milida E.
Le client n'a pas laissé de commentaire.HECTOR R.
Customer service was excellent and everything expected from a place of business. Courteous and respectful. Thanks for the service, until next time.MARIE Y.
Kimberly was kind, helpful and patient. The experience was a pleasure.Edward T.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Heydy T.
Le client n'a pas laissé de commentaire.juan P.
Keep up with the good work....Latasha W.
Le client n'a pas laissé de commentaire.Christian A.
Another great experience with this location.Scott A.
Le client n'a pas laissé de commentaire.Daniel C.
Awesome customer service, easy, and great price!Elisa R.
Le client n'a pas laissé de commentaire.Jorge N.
Kim was excellent! Smooth and easy transactionSara V.
Le client n'a pas laissé de commentaire.Mark E.
Le client n'a pas laissé de commentaire.RICHARD A.
Le client n'a pas laissé de commentaire.Elena L.
Le client n'a pas laissé de commentaire.DAWN W.
Le client n'a pas laissé de commentaire.Heather A.
Le client n'a pas laissé de commentaire.RICHARD A.
Le client n'a pas laissé de commentaire.Keyon G.
The woman who signed me in for the rental, Kimberly, was fantastic! She was polite and pleasant. In this time in the world, people like her are a blessing. I would go there again to work with her. Madeline AthanasMadeline A.
I did not catch the name of the woman who was working at the desk, but she made the entire process extremely easy and enjoyable. She was fantastic and is the primary reason that I gave good reviews for this experience.Ronald R.
Le client n'a pas laissé de commentaire.Aquiles G.
Le client n'a pas laissé de commentaire.Carlos R.
The customer service here is very impressive. Highly recommend this location for you moving needs.Scott A.
Le client n'a pas laissé de commentaire.ALEXANDER G.
Le client n'a pas laissé de commentaire.Cesar M.
Kimberly, Assistant Manager is very courteous and helpful!!Douglas Y.
Le client n'a pas laissé de commentaire.Scottie F.
Nothing this place is amazing. I received excellent customer service from the young lady who took care of us.Johana S.
My customers service guy, think his name was dwanye or wanye was super helpful. He went above and beyond making a very stressful situation seem not so bad. Merci.Nicole R.
Great job by the attendantGian R.
Le client n'a pas laissé de commentaire.Portia J.
The gentleman at the counter was very nice, and friendly, and took in the rental equipment, I had no issues at all...Juan M.
Le client n'a pas laissé de commentaire.Douglas U.