Customer Reviews for USave Truck Parts
(U-Haul Neighborhood Dealer)

322 évaluations

2600 Broadway Blvd SE   Albuquerque, NM 87102

(505) 836-4116

Heures

  • Mon–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 9 h am à 3 h 30 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(505) 836-4116

2600 Broadway Blvd SE
Albuquerque, NM 87102

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h 30 pm
  • Samedi
    De 9 h am à 3 h 30 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/5/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Fabiola S. 
Évaluation :
3

Why do you bother making us make "reservations" if a truck is not actually reserved to be where you want to pick it up, huh Uhaul? The uber I to take to get to where my truck was (not where I had reserved it) cost more than the discount I got when I complained about this complication. And was I really supposed to forfeit a lock and key I had to pay for so your ramp and blankets would be safe inside? AND get charged 20$ for the convenience of dropping off after hours? Zero out of 5 stars. If I have to, I will buy myself a truck to move next time.

Anne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA C S. 
Évaluation :
2

I only used this location due to its proximity to the airport... It is a neighborhood u haul in a bad part of town. I wanted to get out of there as soon as i could. The place has been robbed several times according to sales guy. Vehicle needed wiper blades as i was driving in snow for four hours. I could not go faster than 60 MPH or the truck would shimmy in the front end.

andy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Marie M. 
Évaluation :
5

Great location. The owner was so great and accommodating. Went above and beyond

Kelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
1

The truck had a broken leaf spring and the axel was not straight. The steering wheel was off by 90 degrees. End up with a smaller truck made our already tuff move more difficult which means we used more miles than we expected. This is the second time this year I rented a truck with issues from u haul. I don't know what has happened to your ability to rent trucks that are not broken. The truck pick up place was the worst I have ever seen. I won't be using u haul in the future nor will I recommend the company. Sandy Frische

SANDY F. 
Évaluation :
1

i would just get a different rental company. u-hual was the worst experience ever. customer service was terrible. representatives argued with me and took advantage of the fact that i didnt know about trailers and pricing.

Maribel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

antoinette O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bobby D. 
Évaluation :
4

Was contacted by a U-haul representative and offered an upgrade from a 20ft truck to a 26ft truck for the same price I was paying for the 20ft truck. Then was called by the same representative 10 minutes late and was it was taken away. Not a good thing to do.

Brian A. 
Évaluation :
3

Had a problem with the online afterhours dropoff. My rental was still open two days later and I had to come back to the location for help. The employee there was friendly and straightened things out quickly

Sara S. 
Évaluation :
2

convenient for our needs, but place is in need of some TLC. Nobody was present at the time of drop off.

David R. 
Évaluation :
3

While the location is tucked away in a side street, the gentleman who was working the desk did an excellent job at going over the paperwork as well as checking the truck out with us to ensure any prior damage to the truck wasn't pinned on us.

Daniel K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Angel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eloisa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julian R. 
Évaluation :
4

The Google website said the facility was permanently closed. We had to stop at another U-haul place to check on it. That facility gave us a phone number to call and check on the specific shop. It was open and ready for our pick up.

Michele H. 
Évaluation :
1

Rude and incompetent staff

Matthew E. 
Évaluation :
3

its not uhul company

Moshtak D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
1

My Uhaul NIGHTMARE! The absolute worst uhaul experience I have ever had! I will not be using uhaul again, and I will not recommend it to anyone I know. The truck was unsafe! It had a nail in the tire! The area manager was just as rude and unhelpful as the people at the pickup location, ( USave truck parts 2600 Broadway, Abq, NM). The location was dirty and had inappropriate pictures hanging in plan sight. Very poor representation of the company. I was not given any of the usual UHaul information packets I have come to expect. It was just BAD!

Louise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jomari B. 
Évaluation :
3

As soon as you walk in, seeing a calendar of half naked women really ain't it dawg

jomari B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teddi S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Analeah C. 
Évaluation :
3

????

CRAIG W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VERONICA D. 
Évaluation :
1

Live up to what You say. Someone pays for assistance, make sure you assist and get them help. Will rent from another company next time. Not Happy at all

RANDAL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYDELL H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natalia C. 
Évaluation :
1

Place is dirty guy that runs it is very rude lectured me about a chain that was a little rough will not ever recommend this location to anyone.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARTHEA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthea M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmie R. 
Évaluation :
2

Vendor offered reimbursement for low gas In truck (below 1/8 tank) in violation of U-Haul policy. After spending 45 minutes with U-Haul customer service, issue still not resolved.

ERIC W. 
Évaluation :
5

Personnel were very friendly and helpful. Dropped off equipment and was off to the airport within minutes!

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
3

Make sure trucks are clean . This truck was by no means safe to be on the highway! Called and reported steering issues and took to uhaul in lafayette and reported the problem. No one cared. For 2200 dollars I expected a clean safe vehicle to drive.

rodger R. 
Évaluation :
2

We reserved a dolly and furniture pads, when we went to get the truck they said they were out of both and would credit us. We have yet to be credited . Pretty hard to move without dolly!!!!!

Christine M. 
Évaluation :
2

Make sure all the equipment that was reserved be available at pick up location the pads I reserved were not all available and the dolly I had to go pick up from different location that was not close to my truck pick up location

Alicia F. 
Évaluation :
2

The truck started smoking and we had to exchange trucks. The trailer I requested was not at this location, and it was very inconvenient.

Andrew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
3

The location itself was dirty and unorganized. However, the gentleman that helped me was awesome, friendly, and immediately repaired the damaged light that was on the fender prior to me leaving. He even helped hook it up to my truck.

Tyrone P. 
Évaluation :
5

Location provided great customer service. Immediately began cleaning vehicle for next customer. Assisted with retrieving my personal effects from the vehicle that I had inadvertently left behind.

Nancy S. 
Évaluation :
1

Extremely Dark location, bushes and shrubs. Not a safe location for an after-hours drop-off by a female! Very tight space, very difficult to maneuver.

Ingrid K. 
Évaluation :
5

We did after hours drop off, but the location was easy to find and well maintained outside.

Susan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE A A. 
Évaluation :
5

Great service by Victor.

Alexandria H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AURELIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

The gentleman that helped me went above and beyond to assist me .. kudos to him

Manuel H. 
Évaluation :
1

This location was pretty sketchy to say the least the trailer right door hinge was broken off still worked fine in thr closing of the door but the guy didnt offer to check the lights after the hook up let alone a walk around, when i asked if we could check the lights his reply was well i already checked them the other day. And the way they have you hook up at this location good luck getting out.

Alejandro L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie B. 
Évaluation :
1

The location was absolutely disgusting and the vehicle had not been disinfected or cleaned.

Shelby J. 
Évaluation :
2

The truck had a lock on the back when I got home, so I had to return to the location to have it removed. The check engine light was also on, which the location did nothing about. They said they “turned the light off,” which turned back on halfway through my trip.

Shane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney O. 
Évaluation :
4

In spite of local mandates, no one working at this location was wearing a mask or maintaining social distancing.

Laura J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
4

Check tire pressure.

Cynthia G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean A. 
Évaluation :
5

very friendly and helpful

Michelle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA G. 
Évaluation :
5

Excellent and friendly service.

Paul R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gordon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
1

The owner was later by over an hour, we waited for over an hour and it was very frustrating. This delayed our window to pick up our goods at a different location and caused significant stress and frustration. The location/building was concerning as it had significant damage to the building.

Jacob B. 
Évaluation :
3

Did not have a ball hitch available for sale, but did direct me to a local auto parts store where I could purchase one. It would have saved time if it were available at the U-Haul location.

Thomas V. 
Évaluation :
3

Somebody drove into the building and caused serous damage to it and their equipment. Really felt sorry for this guy. Completed the reservation on his iPad. Got in and out timely.

Holly G. 
Évaluation :
3

Make sure that timing of pickup is correct in text notifications. Clean out interior of truck cab.

Bryan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton S. 
Évaluation :
3

Service was great

William C. 
Évaluation :
1

I waited 30 minutes to get a trailer that I reserved online. Other locations that I've gone to max 10 minutes in and out. I got charged for extra fees and was not advised of these fees. Will not come back to this location

Steve G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edin R. 
Évaluation :
5

I rented a 10' truck with a dolly, checking in early at the same time as making the order online. I also scheduled a drop-off time: Sunday at 11:30am. I dropped the car off early, and the owner was working on a vehicle in the front of the store. According to, him (Victor?), they were not open on Sundays. I was able to leave the keys and dolly with him, and he sent an email with the receipt the next day. I really liked the place.

Pauline L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene R. 
Évaluation :
5

Excelente servicio de Víctor??. Ya son como unas 10 veces que he usado este servicio, pero esta es la primer vez qué escribo un comentario . De todas los lugares qué ofrecen el servicio de U-Haul , este es donde me han dado mejor servicio. Yo cambié de dirección y aún que me quede más lejos van 2 veces más que he regresado aquí. Yo soy mesero y mi filosofía es tratar al cliente como tú quisieras que te tratarán y Víctor me lo demuestra cada vez que regreso a rentar un equipo ????. Víctor Dios lo bendiga a usted y a su familia ???? Y hasta la próxima si Dios nos da vida y salud .

javier L. 
Évaluation :
5

Everyone was very courteous friendly and helpful.

Melissa M. 
Non les évaluations ont été soumises pour cet établissement.

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