The whole experience this time was unacceptable. My original reservation made a week before I was to pick it up, was changed, both the pickup location and the type of truck I requested. (i made reservations for a 10 ft truck, apparently even making a reservation in advance when it says the truck is available doesn't guarantee it). Then 30 mins before we got to the city where we were to pick it up, I got a phone call that the the next size truck that they had switched my reservation too was not available either and offered me a larger truck. That wasn't acceptable as my street is dead end with little turn around space. They then searched for a truck elsewhere, which brings us to the Used Tire Pros. They were closed so I had to do online check in driving across a busy 4 lane road to verify the truck number then back across to get the key, only the key wasn't in the lockbox my message said. It wasn't in the only lockbox with a lock on it, so I had to call in. I eventually had to go back to the original changed location. All of this delayed me getting my apt loaded, so we had to move in the rain. Then when I see the charges, even though the mileage was less than previous two rentals (one even being a bigger truck) I was charged more this time. And all the owner of the drop off location could say When I went in today to ask, the owner rudely questioned as to why I didn't question the charges when I picked up the truck. Well after all the hell I went through to get the truck, (because I had to have everything moved that weekend) was I was just thankful a truck was finally found. Besides I never received anything showing charges until after it was dropped off and checked back in.JAYNE R.
Customer Reviews for Used Tire Pros
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Picked up the truck, it had no fuel in it. I only had 19 miles until empty when I got it. The truck was almost new but the inside was dirty, soda or something spilled all over and we had to clean the dash and cup holders before even leaving the gas station.Thomas W.
The person in charge was disrespectful and rude. I called several times and got a run around. I turned my truck in on Thursday evening keys in drop box. It took until Monday afternoon for that truck to be turned in, I wanted confirmation from the drop off and didn't receive this until several phones calls were made from outside help from other Uhaul facilities and supervisors. The person in charge says the truck wasn't there Friday but acknowledged when I said it was there and someone moved it from where I parked then he said oh yes well we were closed weekend, but Friday you were open. I got the run around and was disrespected by this person. Awful, bad service at this location, it should not represent UhaulSonia C.
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.Ryan L.
Good overallStephen R.
Met us outside, didn't offer for us to come in, no receipt given AND after dropping off the truck on July 6th, truck was not checked in until July 9th. I had to call Uhaul customer service multiple times and they couldn't even get ahold of the drop off location.Jordan H.
They didn't have the truck I rented, so I was sent across town for another truck. When I got there I had to call customer service because my rental did not update to the new location. It took over an hour to even get keys in hand. It was a hassel. And then the back of the truck was full of dirt and debris, like someone hauled off their garbage. So I had to sweep it out before even loading in my furniture. Annoying. I don't think this was a problem with the location, just U-haul in general.Abby B.
Le client n'a pas laissé de commentaire.Chris J.
You all charged me twice for the truckDanielle F.
I can't believe this location represents U-Haul. It couldn't have been a worse experience and frankly it could be the worst if not one of the worst buying experiences of my adult life. Would NEVER returnGeorge E.
The truck was dirty with trash on the floor poor customers service I was late 2,5 hours costed me 600 dollar extra for hired employee waiting for truck in the house. The truck was old drugging on the road last of my U-Haul truck it was nightmare.Philip N.
Le client n'a pas laissé de commentaire.Betty M.
Not pleasant to find it across the streetEvan S.
Le client n'a pas laissé de commentaire.Kellie F.
Le client n'a pas laissé de commentaire.KEN B.
No one was there and the location was locked before their listed closing time of 5:00. We called the contact number to see what to do and were told to leave the keys in Bill's box. Huh? He then hung up on us. I would never visit that place againAmy A.
Le client n'a pas laissé de commentaire.JEFF C.
I returned my trailer at 2230. There was no place to park the trailer as this is a multi use property and a wedding reception was going on. There are no signs that even showed where this business is. When I called customer service twice the first lady told me that it was on the map. She said she could not offer a different location because this trailer was being rented the next day. I was having trouble with on line check in so I called back and your representative this time told me that you could not do on line check in for trailers. I told her she was wrong and all she respnded was "can I help you with anything else" when she was not help at all. We finally figured out on line check in needed us to create an account ( the return without acct. does not work). When we called this business the next day the owner was upset that we dropped the trailer off in the back of the property. I went over there at 2 pm and the business was closed (remember the reason I could not get an alternate site to drop off the trailer is because it was rented for my return day, so that was pretty much a bold face lie). All in all your call in customer service is a joke because they make it up as they go along. The stated business hours for this drop off is a joke because they are not open on Sunday. Bottom line this was not a fun rental.Johnathan L.
Le client n'a pas laissé de commentaire.Tanesha C.
Very slow took a long time Extra charge that was not expectedDavid M.
Le client n'a pas laissé de commentaire.Hillari G.
Le client n'a pas laissé de commentaire.Ivan F.
Le client n'a pas laissé de commentaire.david W.