The customer before us didn't drop off the truck in time and caused us to lose so much money. Uhaul did nothing about it. I will never use uhaul again.TYRONE F.
Customer Reviews for Usha
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Towson, MD 21286
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 3h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The man in charge was extremely rude. He wanted me to just leave the van and keys with no proof I left it or that it was in good condition with a full tank. He kept saying " whats wrong with me that I assume they are going to cheat me...kept saying "you people"... I told him I'm just trying to take care of business. I signed responsibility when I took it out and I wanted a release of responsibility when I bring it back...he told me go home and do it online...no more UHaul!!!!BRENDA L.
Le client n'a pas laissé de commentaire.Nicolia H.
This is the second time I used this location and both times I had to clean the truck before and after and they overcharged me again. I reserved a uhaul for a 6 hour window and they sent me a message 2 hours early telling me I need to return the truck for the next family. The saying its give a second chance and I did but I won't be giving a 3rd.Chalsie S.
Le client n'a pas laissé de commentaire.ALICIA S.
Don't overcharge customers for an after-hours drop-offJAMAL B.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
My car was towed from this location and I had to pay 270 $to get my vehicle back. Not sure where they expect you to park your car while picking up a uhaul. There was no signage at all stating that uhaul customers couldn't park there. I will not be purchasing another uhaul.Jermaine W.
The location and people there were great. Uhauls mobile pick up process could not be worseJOHN B.
Le client n'a pas laissé de commentaire.ALEXIS D.
Took 40 minutes to get "approved" - messed up our entire move - and the van was dirty!Marcio G.
Better signageRONALD J.
This location was difficult to find due to poor signage. Needs a larger sign. Also GPS took me to unaccessible fenced in rear of bldg.Jerry W.
The service rep is ABSOLUTELY disrespectful, unprofessional and discourteous!! THE ABSOLUTE WORST UHAUL RENTAL EXPERIENCE I HAVE EVER HAD! Not only will I NEVER rent from this location, I will loudly tell everyone NOT to rent from this location!PETER M.
Le client n'a pas laissé de commentaire.NOEL G.
The man who was checking me in told me I had to pay again since I came inside. So he tried to get me to pay for the uhaul twice and when I told him it was already taken off the card because I paid the day before he kept telling me I still had to pay. He was also rude and hard to understandSAMANTHA R.
The process to get the truck was awful and the help i was able to receive through the chat agent was disgracefulShalyn F.
The truck had an odor. Also, I noticed that the driver door doesn't shut all the way sometimes.Clare M.
Easy online processSHARON A.
We were told to just leave the key and they would check in the truck. They didn't check in the truck until 24 hours later after we called to question why the truck was still showing that it had not been returned, and charged for "additional" mileage even though we were told it was a flat rate price for the one way rental and no mileage fee.SUZAN S.
Le client n'a pas laissé de commentaire.GEOFFREY C.
Le client n'a pas laissé de commentaire.Jay J.
Nicest uhaul that I've ever rentedJULIANNE S.
Le client n'a pas laissé de commentaire.Brandon B.
One problem, when I returned the Van I call UHAUL and was put on hold for 45mins. I went on line and the location finder was not working. Luckily the owner was still at his office and I was able to give him the keys. The Usha office had great service.JEFFREY F.
Did not get the dolly I paid 10 $for. It wasn't in the back to the truck.Eunice S.
The truck had dog hair all over the seat. When trying to close out my ticket and pay the guy was not helpful. It took days for me to reach out to someone to close my ticket and payTONYA L.
Better signage , Address confusingAndre C.
Le client n'a pas laissé de commentaire.GREGORY B.
When we arrived for pickup, the entire windshield and front of truck were covered in snow that had fallen two days before.Richard L.
Le client n'a pas laissé de commentaire.MARY ELLEN B.
Barely a location no one to help I called and the guy that answered had an attitude and couldn't help with my questions then y'all charged me extra for it terrible experience over allJEFFREY D.
Was charged nearly double for a rental truck that we had for only 6 hours. Receipt said we had it for three days, along with tacking on a ton of other unrelated fees we weren't informed of.Nick S.
It's was hard to return at this truck at least one hour trying to return location there along time to return the truck if as easy to get truck returning was hardIrvin P.
Le client n'a pas laissé de commentaire.Michael S.
Clean your vehicles and stop charging paying customers for cleaning that isn't occurring.Tamesha T.
Le client n'a pas laissé de commentaire.Antoinette B.
This was the worst experience ever! I will NEVER rent from UHAUL again. I could not park my car at this location and luckily my daughter came and could drive the car. I could not understand the man who answered the phone and he was not very clear about what to do and how drop-off occurs. The checj airbag light was on the whole entire drive and I wanted to bigger uhaul, but he gave me the smaller one. I was pressed for time and I did not want to go back in again to exchange the uhaul. I try to pay the bill and then I call and the lady (who was very nice) explains how I may need to wait a day or two to pay the bill...ridiculous! I will NEVER recommend this company again!!!LAURIE M.
It is quite difficult to navigate the app without assistance - so would be better to rent where there is an actual store with peopleMarik M.
Le client n'a pas laissé de commentaire.Jeremy H.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.Danielle J.
The location does not allow onsite parking, which makes it very difficult.Jennifer B.
The cab of the vehicle needed to be cleaned, especially in these times of COVID-19. I'm not sure who manages the vehicles on these type of lots but that would be my only suggestion.JEFF D.
Le client n'a pas laissé de commentaire.Mohammad E.
Overall, good job.David V.
Le client n'a pas laissé de commentaire.HUGH W.
Le client n'a pas laissé de commentaire.patrick M.
There was no one there due to Covid 19, but the service was acceptable and the lot was clean.Reginald W.
This is a very poor addition to a liquor store businessJA C.
Do it yourself second was the first time for this process but I've done each part at different locations different locations do things differently it took a little time when there's no one around to process for the most part it was OK at the end of the day When I was returning the vehicle it asked me to put in the mountains and also asked me to take a picture I did both and it still will not allow me to process out that was irritating because I have somewhere to go across I called customer service and they instruct me what to do I hope that process come out clear and I will not get charged anything moreThe young lady I spoke with was very clear professional and courteous overall above average experience thank you for your support in this new process I think it's coolKenneth C.
Had a problem during pickup.... U-Haul website wouldn't accept my license number when I checked in so I couldn't get the code to get the key from the lock-box. I had to go inside after they opened (15 min late), fill out all the paperwork and sign rental agreement.kevin S.
The location was great but the 23/7 app was poor. During pickup the app restarted multiple times, forcing me to upload the same pictures 5x. Was so back I had to leave and come back the next day. For the return, same issues with the app. I become so frustrated I eventually gave up on contact-less rental and walked into the shop to turn in the keys to the van. The app is garbage. Please either fix it or take it off the shelf. My experience with uhaul was shot that day because of the faulty app.Dillon J.
It's fine for the pick-up using your phone, there are key lockers. I saw no place where you could speak to a person, fine for remote pick-up only. Process went smoothly.Julie P.
Dealing with the UHaul app was difficult at best...store staff was not helpful.Joseph C.
The whole check in process was easy and the return was much easier you just need the U-Haul appsherryann W.
No signage on how to receive assistance if 24/7 pick up isn't working. Did not have hand truck available for use, still paid for it. No one around to help.James H.
very hard to find locationJeffrey Z.
Service was fantastic, I would only recommend that you make the location to pick up the keys easier to find.Max L.
I picked a van at around midday, with an agreed return time of 6:00pm. Upon return before 5pm, the agent told me to download an app which would guide me through the return process (which he said involved uploading photos of vehicle). The app didn't have any of the info suggested. The agent couldn't help with that either. He gave me a number to call. I called several times, each time talking to someone who didn't know where on the uhal website to locate after hours return. The round and round took more than an hour. Eventually, I was asked to hand the key to the agent at the location. Next afternoon, I looked up my account. I'd been charged about 90 $for a 44 mile trip. I again called the number. Someone hang up. I tried online chat. The chat window told me to wait as an agent would get to me shortly. After more than ten minutes with no agent to respond to me, I logged off and called the agent at the location again. The only thing he could do to help was give me the same number he gave me the previous day. Need I explain more? When I eventually got someone to talk to, and I explained my unpleasant experience, I was told that there are videos on how to use Uhal app for after hours return. With the final invoice, she would attach the videos. They are ALL about how to use trailers, how to drive, how not to load cargo... I have never had a poorer experience of any vehicle rental company. Please Uhal: 1) Get your agents to understand EVERYTHING that customers need to do on pick up and return. 2) If you use digital technology, make sure it works, or simply eliminate it altogether 3) Let the customer know EXACT details of issues that could cost them time when returning vehicles. 4) Your company runs rental vehicles through a large country that is on different time zones. You should have ACTIVE customer care reps 24/7/366! With the experience I had, Uhal will be my LAST option. Only if I cannot find someone else to rent a vehicle from will the remote thought cross my mind of hiring from hereDAVID M.
Make sure that they should be prepared at all times most specially the customers who are picking the truck after office hours. I was supposed to get my rental truck at 1am and it took me 9 hours before I got it.Daniel M.
This was the worst location I have rented a U-Haul truck from. and customer service very bad and there was no any respectful.mohamed M.
Le client n'a pas laissé de commentaire.DAHIR H.
Inside a liquor store - straightforward pickup. Line was a bit long, but it was a Saturday and at a busy time. I'd pickup from here again.Marcus F.
Easy process- all went smoothly.Carolyn H.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Joshua H.
absolutely horrendous experience. truck was not ready for pick up as the â€œsystem was downâ€. wasted an hour trying to speak with store manager and uhaul customer service to get access to the truck to be used. terrible customer service would never recommend to a friend.Robert P.
It's easy to get to for a drop off. I'm not sure I would use it to pick up a truck though.Wade J.
Thanks it was a great experience. It was so easy to rent and drop off.Courtney H.
Even though I called (not them) and talked with them the day before, they didn't tell me the location's uHaul service would be closed. As a result, I wasted 30 minutes having to call the uHaul number and working thorough the online app. Very annoying.Jeff R.
This location was somewhat difficult to locate on GPS. Kept taking me past the entrance in Joppa to maybe a back entrance?Jay W.
It took almost an hour to get my truckHaley C.
Had a lot of hassle with the counter man who wouldn't accept my temporary driver's license and basically accused me of forging itGordon G.
Service was rapid. The customer service was on point.Brian N.
Le client n'a pas laissé de commentaire.KEVIN CARL S.
Le client n'a pas laissé de commentaire.JAMIA M.
Le client n'a pas laissé de commentaire.Steven K.
I was charged for an additional day when it was uhaul a fault that the movers I hired from them didn't show on the day they were supposed to. I ended up having to call and schedule movers from a different company. I'd appreciate a refund at least for the extra day I shouldn't have had to pay for but I'll never see it.David S.
Le client n'a pas laissé de commentaire.SCOTT Z.
Le client n'a pas laissé de commentaire.Craig M.
Le client n'a pas laissé de commentaire.Heidi D.
When we picked up the truck, it was dirty with spills all over the front cab. The gas gauge didn't work so we overfilled it, resulting in loss of money.Christopher S.
Le client n'a pas laissé de commentaire.JOSEPH B.
Forgot equipmentJonathan D.
Le client n'a pas laissé de commentaire.Todd S.
Le client n'a pas laissé de commentaire.Racheal M.
The request process was terrible. I was told there was no equipment. Then someone else called me back hours later asking why I did not pick up the equipment that I was previously told was unavailable. Then upon returning the equipment I was charged for fuel when I shouldn't have been. It took days for them to close out my contact. No one called me about my dispute. And I am still waiting for all of this to be resolved. This has been TERRIBLE. I will not recommend this location or Uhaul in general to anyone.Ashli C.
Le client n'a pas laissé de commentaire.Thomas H.
The staff was excellent and friendly and efficient and kind at this difficult time. God Bless then all! Viva Uhaul!Pauline Z.
Online check in was terrible. It took over an hour of attempting to log in. I kept getting an error "order not found". App didnt work. The support number had me on hold for over a half hour. It took an hour of logging in over and over before a finally we were able to log in. I was charged for furniture pads i reserved and never recieved and when i contacted the company about a refund for the furniture pads i never got one.Morgan W.
Le client n'a pas laissé de commentaire.Stacey L.
Was billed twice for moving blankets and have not been credited for my initial response to youCarl R.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Emily G.
Le client n'a pas laissé de commentaire.Kate A.
Make sure your customers knows all the charges for the rental and not add extra cost on after the rental agreement is over, there were fees on my bill that I was not aware of and not told about.Kevin T.
We dropped off the keys on 11/13 @ 12 pm. It was not logged into the system until 11/16 @ 1:11 pm. Extra charges were added. Not sure who I am suppose to call to settle this matter.Sally B.
Le client n'a pas laissé de commentaire.brian C.