Nothing. I especially appreciated the 2 employees to whom I talked. Very friendly and helpfulDOUGLAS P.
Customer Reviews for Ute Pass Rental Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cascade, CO 80809
(Hwy 24 In Crystola)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 3h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great team and awesome customer service!KRIS K.
Le client n'a pas laissé de commentaire.Kenton T.
Le client n'a pas laissé de commentaire.GARY L.
Le client n'a pas laissé de commentaire.CLINTON B.
No improvement neededshelly K.
General comment about uhaul not location specific. I think the hitch caused the trailer to have a nose high attitude. I saw other 5x8 uhaul trailers on this trip that were more level. Either more bend in the tongue or advise renter to use hitch 2 inches lower when using a Durango or similar vehicle. Also had to drive 36 miles round trip to get trailer.Douglas N.
Fantastic as always.Bradley B.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.KEVIN F.
Le client n'a pas laissé de commentaire.RACHEL B.
Le client n'a pas laissé de commentaire.JOHN M.
It's important to note that this was NOT the pick up location I chose. Uhaul changed my pick up location two days before my reserved pickup date. I was extremely frustrated as I ended up having to drive 45mins to the new location. This should not be allowed as I reserved my trailer in advance and even provided my credit card information. It put added stress on an already stressful situation. However, the gentlemen at the pickup location was so kind and compassionate, he should be recognized for his service. So a big thank you to him!EMILY C.
Shane was welcoming and customer friendly. Assisted in the disconnecting of the trailer, and thoroughly explained the invoice, and was nice enough to reserve me a trailer a future move requirement. Great Customer Service experience...Highly recommend the Ute Pass Rental Inc Neighborhood U-Haul. Thanks Shane :-)Gary G.
Again great folks working thereROGER K.
Le client n'a pas laissé de commentaire.ISAAC K.
Le client n'a pas laissé de commentaire.Tom B.
Le client n'a pas laissé de commentaire.Kevin W.
Le client n'a pas laissé de commentaire.WENDY T.
Le client n'a pas laissé de commentaire.GLENN W.
My salesman from Colorado was incredibly kind and supportive. He helped us in ways that made my move possible. So thankful for him!LISA A.
Le client n'a pas laissé de commentaire.MICHAEL F.
Le client n'a pas laissé de commentaire.DARREL H.
Le client n'a pas laissé de commentaire.DAVID F.
Great customer service, always polite and helpful.Bradley B.
Trailer was dirty outside and inside.Scott S.
This location was So much easier to deal with then the one on North Nevada in Colorado Springs. I was in and out with a couple of minutews when I checked the truck out and also when I checked the truck in. The other locations make it so difficult to do either that I actually hate having to go to them if He doesn't have the truck I need when i go here.MARK H.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Alisha Maria E.
Le client n'a pas laissé de commentaire.RICKY C.
Nothing, keep up the great work! The manager and the other young man that work at Ute Pass Uhaul are great, kind, courteous, and professional.DARRIN T.
Not a thing! The gentleman who helped me was so polite, professional and make sure that my whole business transaction was done right. It's nice to see that some people know what customer services isPATRICIA G.
Le client n'a pas laissé de commentaire.STEPHEN D.
Le client n'a pas laissé de commentaire.Deborah F.
Le client n'a pas laissé de commentaire.ROSCOE B.
The agents helping me with pickup and drop off were very friendly and helpful. Great customer service!THOMAS G.
Easy in and out on my to where I'm going. Good folks at this location and the car hauler was way nicer than what I was expectingRonald C.
Le client n'a pas laissé de commentaire.Bradley B.
the problems I had were not with the location, it was with uhaul central bookingAlice P.
Shane was excellent support! Je cared and it showed. He gave me tips and took time showing me hook up and why (cross chains). This comment is for Cascade CO.Paula H.
Le client n'a pas laissé de commentaire.Kimberley Shea K.
My experience was awful from start to finish.Shawntay H.
If someone calls about a missing adapter, be polite to the customer.Timothy F.
Le client n'a pas laissé de commentaire.DEBRABERES B.
A great first time experience. we stopped in a day early to make sure everything was ready. They were more than helpful, let us know the trailer was there, checked to see if our Jeep was setup for it, just a super friendly place. We went back to get the trailer and it was another super nice guy. He hooked up the trailer, made sure all the lights worked, answered any questions we had, made sure we had everything we needed and wished us a good trip. Prefect Can't thank these folks enough.!Joseph A.
Le client n'a pas laissé de commentaire.THOMAS U.
Le client n'a pas laissé de commentaire.Janice C.
Le client n'a pas laissé de commentaire.HAROLD C.
The location I rented from had a different employee when I picked up and dropped off. Both individuals were extremely helpful and knowledgeable. No complaints whatsoever.ROBERT G.
Great service. Very Profesional and just nice.Jerry D.
Employees were very helpful.DONALD B.
Le client n'a pas laissé de commentaire.WILLIAM F.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.ALAN F.
I'm happy with always using UHaul for my moving needs BUT, would appreciate getting a Military Discount like other businesses offer.PAUL C.
This UHAUL staff was very professional & went the extra yard to accommodate my rental needs.LYNETTEA S.
Thanks Zach for helping me back up and park the trailer!HEATHER H.
Were very helpful in locating item left in truck after dropping off. Called next day to inform they found item.Dan Z.
Awesome customer service.Kenneth E.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.ROBERT B.
The staff was very friendly and helpful; the only concern I have is that employees were not wearing masks, which I believe should be a U-HAUL company policy to protect both their employees and customers during this current time of the pandemic.WILLIAM G.
Le client n'a pas laissé de commentaire.Karen V.
Le client n'a pas laissé de commentaire.stephen B.
Le client n'a pas laissé de commentaire.Dirk N.
Le client n'a pas laissé de commentaire.Amos A.
My only complaint is not being able to change your drop off location in the app. I had advised I was going to drop off the truck In Woodland Park, however the location set in my app was in Cascade. Although only a 6 mile difference, and small inconvenience, it would be better if you could change your drop off location in the App if you find one closer to your final destination. Other than that, great experience.MICHAEL M.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Darren G.
Very helpful and niceLynn M.
I had problems with the door of the unit and the owner was able to get the door open and help move the load around so the issue would not happen again. The roll type door was the issue.Thomas B.
Very friendly.Patricia W.
Make sure trailers are clean .Richard M.
Le client n'a pas laissé de commentaire.Edwin R.
It was easy and quick to pick up the truck and very easy to return. The truck was in excellent condition and the rental person friendly and easy to understand.Lisa H.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Kirk F.
Great customer service and very helpful.Daniel L.
Le client n'a pas laissé de commentaire.Kyle T.
Excellent customer service. Very pleasant to talk to and work with and a plus to UHaul. Tied with Phil for our #1 pick. Thank you to both of them.donna G.
Le client n'a pas laissé de commentaire.Colette K.
Le client n'a pas laissé de commentaire.Karen K.
It's Colorado. It snows. Get appropriate tires for the road conditions. We were stuck in snow on a minor uphill grade. Our low riding compact car was able to maneuver it but not the uhaul with inappropriate tires.Cynthia T.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.David Z.
Le client n'a pas laissé de commentaire.Patricia N.
Le client n'a pas laissé de commentaire.jill T.
Ute Pass Rental provided great service for us on our 1st trailer rental (pick-up and return). We had a problem with the door jamming because the contents shifted during transport and we received assistance from another u-haul dealer in Woodland Park.William R.
Le client n'a pas laissé de commentaire.Shauna W.
Le client n'a pas laissé de commentaire.carl M.
Le client n'a pas laissé de commentaire.Ron D.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.Barry H.
Knowledgeable about the equipment. Willing to do more to help then needed. Excellent staff and highly recommended.Danny C.
Le client n'a pas laissé de commentaire.hillary S.
The only problem with the location was the distance from my home and my requested location. The customer service was excellent.Larry D.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.WADE C.
Zero problems.Ken C.