Customer Reviews for Utility Trailer Sales
(Concessionnaire U-Haul dans le voisinage)

816 évaluations

1510 W 4th St   Reno, NV 89503

(775) 473-4971

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(775) 473-4971

1510 W 4th St
Reno, NV 89503

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h30 pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
5

Dillion was exceptional! I needed a truck to pick up a pool from Walmart. He needed the truck back by 4:30 and trusted that I would be back on time. And I was! He really treated me with such great respect and delivered kind and courteous customer service! Kudos to you young man. Job well done! And thank you, my 10 year old is loving the pool! We will book you again for future jobs!

SANDRA KIM B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lindsey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN EDWARD K. 
Évaluation :
3

My displeasure had very little to do with the location but the u-haul experience was awful. My only real complaint with this location is the hours which are 10-4:30 which means I cannot swing by before or after I go to work. The overall u-haul experience was beyond terrible. I made a reservation with a preferred pick up location got an email confirmation with that location. Email says I will get a phone call the night before pickup, that never happens. I have an 8am scheduled pickup but the vehicle I'm using to pickup went in for an oil change that ended up taking hours, I call customer support as soon as I realize I'm going to be late picking up, they tell me after 8 I'm better off just making a new reservation for the next day. I'm leaving town the next day early in the morning and ask if I can just speak to the local store and let them know I'm coming, just running late. Customer service tells me I cannot contact the store directly contacting scheduling is the only way to accomplish this and transfers me, scheduling received a cold transfer and tried again to schedule me brand new for the next day. After hold times, Repeatedly explaining myself, and just basically getting tossed through the system I'd wasted two precious hours on moving day to accomplish nothing, at roughly 3:30 in the afternoon I finally just gave up and decided to drive to the local pickup location and hope for the best. After waiting over 30 mins in line it was after 4pm and this location moana/s. Virginia says they don't have the dolly and I was moved to a location across town for pickup, I was not notified of this change, no email, no phone call. NOTHING to indicate that I needed to drive to the opposite side of town during rush hour traffic, oh and by the way the other location closes at 4:30. By the time they get all of this figured out at the moana/Virginia shop it's 4:20 in the afternoon and they can't even guarantee me that the 4th street shop has my dolly!! So off I go trying to make it across town before they close, I call the 4th street shop and beg them to stay just 5 mins late and am told no, it's not their fault and it's not fair for uhaul customers to always ask them to stay late, probably cause uhaul is terrible and regularly changes pickup locations on people without notifying them?!? By some miracle of good lights and speed I make it there at 4:30 exactly and luckily was able to get my dolly. But it took another 30+ mins to get through all the paperwork, and I had already entered all my info online to “skip the line”. To put everything in perspective, we also rented a Penske moving truck and flat bed car trailer, we reserved online, got a call back a couple hours after making the reservation confirming everything and asking if we needed to add anyone else to the reservation. On the day we picked that truck up we were also running late, we called the store directly, the phone number for the store actually went to the people in the local store, and in under 5 mins they were able to tell me it wasn't a big deal as long as I arrive that day. Got the the location I had selected in the Penske website my truck was there already hooked up to the trailer, I walked in, signed papers and walked out in under 7 mins, this is the way everyone should do business you could learn a lot from Penske. If any other company in Reno rented car dollies to pull with a personal vehicle, I wouldn't have used uhaul but you have a monopoly there for now. Long story short I will NEVER again use uhaul, this is my second terrible experience. I will tell everyone that listens just how bad this experience was to save them the frustration too. Moving is already hard, uhaul just adds to the stress.

Elysia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
3

Our pickup reservation said to pick up at a different location. When we got there, we were told to go to this location. When we dropped off, there was confusion between the two locations about which one we were supposed to drop off at. Overall, Uhaul's digital systems seem outdated and easy to mess up.

Jeremy K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
1

Person working at storage location stated she did not have moving blankets. I preordered and prepaid for blankets. She told me to go to a different uhaul location to get blankets. I explained to her that I did not have time. Movers were at my house and I had to get back quickly. I was paying them by the hour. I asked if she had prior knowledge of my reservation and the accessories I requested. She said she got it 2 days ago. She didn't look at it and check if all accessories were available. She did not apologize. She was not helpful. She indicated that the truck had 5/8 tank of gas. When I started the truck, the gas indicator stopped at 1/2 tank. After her attitude and lCk of customer service, I did not bring this to her attention. I didn't have time to have another conversation with her. This was a very disappointing experience. My drop-off experience at another storage facility was just as frustrating. I will never use uhaul again.

Ruth D. 
Évaluation :
1

Vehicle was empty on gas at pickup, the dually I paid for was not in the truck, pick up and drop off was extremely confusing and instructions were not clear or correct.

Jordyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL ALLAN H. 
Évaluation :
1

I was charged 33,25 $ for fuel. When I picked up the rental truck it only had ¾ of a tank of fuel in it. I returned the rental truck with more than ¾ a tank of fuel in it. Please refund the amount of 33,25 $ to my card. To improve for the next customer: Rent vehicles with full tank of gas and do not over charge customer. Clean vehicles before renting them. It took about an hour to pick up the truck with the customer contact less service. Streamline the time it takes to pick up a rental.

Eric D. 
Évaluation :
5

No improvements needed! Pleasant, efficient, and very helpful.

BRADLEY ALAN P. 
Évaluation :
5

Niceeeeeee ❤️💪🏽 The best “U-Haul”

Anthony R. 
Évaluation :
4

Quick and easy drop-off

Brett S. 
Évaluation :
5

Awesome experience. The young lady was very polite and helpful.

MELVIN EDWARD S. 
Évaluation :
2

Really upsetting and unbelievable that I got charged 40 $from being 20 minutes late from returning time.

Mayra L. 
Évaluation :
3

They open at 10am. I waited till 10:30 but still not open. I went ahead and took the truck through the app but was unable to get the dolly and moving blankets.

Ron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER J. 
Évaluation :
5

The young lady who helped me drop off was professional and experienced. She literally had me out of there in a minute. I had everything ready also, so this was a great experience.

Blue D. 
Évaluation :
4

The reservation system is completely dysfunctional...and the location was good compared to regular UHaul spots but that is a very very low bar. Why should I pick Uhaul when any other option is available?

BRUCE DIETRICK M. 
Évaluation :
3

The truck had mud on the windshield and greasy fingerprints on the door. I tried to upload photos of the truck but the app just spun for a few minutes and never uploaded the photos. When I tried to go back the app completed the pick up process and I was unable to note the condition of the truck.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABRINA ANN C. 
Évaluation :
5

Cassidy is always helpful and able to answer all my questions

KIMBERLY ANN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY ANN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS P. 
Évaluation :
3

I don't remember if anything done that could be improved on. (It was 6 months ago, so I forget now.)

Theodore C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse P. 
Évaluation :
4

Great customer service!

SELINA KAY S. 
Évaluation :
5

My original contract was at the S. Virginia store in Reno NV. I was notified on Jan 15 that there was a problem with my order. I was told to go the Carson City store to p[ick up the trailer as they did not have any on site. Upon reaching Carson City I was advised that they did not have the trailer. At first I was going to go to Penske because of the fiasco, then the manager and one assistant found a trailer back in Reno. This was very aggravteing and a major disappointment.. I will not use U-Haul again..!!!!

THOMAS S. 
Évaluation :
5

This was so quick and easy. The girl that helped us was great.

LAURA MICHELLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON ANNE B. 
Évaluation :
5

Sweep out the truck if the previous user does not do it.

Troy G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS LEE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEIKO M. 
Évaluation :
2

Truck was acknowledged for online pickup before facility opened. Arrived at facility and couldn't obtain truck until facility opened. Truck dirty inside and out. Can't believe vehicle got only 5 mpg for local move of 22 miles total.

CHRISTINE LYNN B. 
Évaluation :
5

your staff Cassidy and Cheyanne were so patient with me, they went out of their way to inform me of options and for the first time in a long while I left feeling confident and well informed. Really outstanding ladies, a great asset, thank you, sheila

SHEILA IRENE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONY FRANCIS W R. 
Évaluation :
3

This location was not the location where the original reservation was made. Personnel at both locations were courteous and helpful, but I was bounced to the 4th Street location because the truck I had reserved at the original location simply did not exist there. The problem is with online booking, scheduling , and dispatch and it allows far too many multiple bookings for the same truck. This not only shortened the time I had to use the truck, but I had to drive further (with additional cost)--Not Acceptable.

ROSS ALLEN S. 
Évaluation :
5

Great service from the staff

JEFFREY GERARD Z. 
Évaluation :
5

Thankfully I had this truck available I live in Nevada and needed to move stuff from vacaville to reno. Uhaul needs to start hiring people to drive their trucks back from midwest and east coast back to california . Come on!

Arno K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL MARTIN K. 
Évaluation :
5

Excellent customer service. Very organized. Honesty best U haul experience ever.The drop off key box allowed you not to worry about return time.

Gregory H. 
Évaluation :
5

S.O.

ALONZO B. 
Évaluation :
5

Could not fine a one way trailer so had to pay the gas back to Reno 3,5 hrs each way for a total of 7 hrs driving cost for time and gas was expensive!!!!! Was stuck and had no other alternative that to being the trailer back! I thought all hauls were able to be rented and do a one way!!! Not very happy I had to waist so much time and $$$ to bring back to Reno vs dropping off at nearest uhaul!!!

GARY C. 
Évaluation :
5

The Saturday morning crew were AWESOME. They managed my return (and potential HUGE drop-off fee) flawlessly and did it professionally and without me asking for help. To prevent such surprises, the attendants at pickup locations should alert to drop off fees AND IT SHOULD BE ON THE CONTRACT! But again, your team in Reno took great care and I look forward to returning to them in the future.

Michael N. 
Évaluation :
5

The trailer was perfect. The staff at the rental facility were friendly, very competent, and hooked up the trailer in minutes. If I need a trailer again, I'll be back! This place deserves 6 stars (out of 5).

William M. 
Évaluation :
5

Because I couldn't pick up where I ordered it, I was given an extra day. It worked out perfect. Your guys are great

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT WARREN T. 
Évaluation :
5

I love this location

STACEY BENNET H. 
Évaluation :
5

The biggest thing that made this location great were the wonderful people working there.

Steven I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
2

Rental was not ready for the confirmed date, but ready the second say. Girl at the desk was very knowledgeable, but when my wife asked to use the restroom she told her there wasn't one that she would have to got to the gas station down the street, but actually the day before, she told a male customer the restroom was in the back?!?. Very disappointed that our rental wasn't ready on the confirmed date and no phone call from u-haul was received or that when the pick up location was changed the second day, no phone call was received either.

WADE CASE S. 
Évaluation :
4

The people were fantastic. The space "is what it is, for where it is."

ROBERT LOUIS T. 
Évaluation :
5

The gals working here were very friendly and knowledgeable

Tami L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thang L. 
Évaluation :
3

I had to travel 150 miles to get truck over state line a big inconvenience beside the gas for ride back just a real pain getting a ride 150 miles a away to find out at night before

Tiffany O. 
Évaluation :
5

Absolutely nothing with exception more phone lines to reach location

linda N. 
Évaluation :
5

Nothing... the staff there is AWESOME !!! Thanks.

Kim G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
3

There was no walk around or inspection for the truck.

ELLYN B. 
Évaluation :
5

Extremely helpful staff. Greeted with a smile and awesome to interact with

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER ANNE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUY JEREMY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON ERIC C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTEN G. 
Évaluation :
5

Good folks. Great service.

RONALD EDWIN B. 
Évaluation :
4

great customer service

Mykael T. 
Évaluation :
3

Ordered dolly. No dolly in truck. Please refund 7 $to my CC.

Rebecca J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery K. 
Évaluation :
4

I originally ordered for Dublin but was told the day before I had to go to Richmond. Also, the moving services you have at location are a challenge. Someone needs to do a better job vetting your contractors.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Cassidy at this location was professional and efficient.

ROBERT RAYNOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEVIN ALLEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEVIN ALLEN F. 
Évaluation :
2

This "office" was closed shortly after 5 PM. That would have been good information to know when I selected it for my dropoff. The after hours drop-off process is a little clunky by smart phone. It would be nice if the location stayed open until 6 PM or at least provided that information up front so I could have phoned to confirm procedures.

Gregory M. 
Évaluation :
2

Tires were shredded and bald

melissa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Z. 
Évaluation :
5

Nothing... the rep, sorry, I don't know her name... greeted us right away and was helpful and cheerful. Thanks. :)

Kim G. 
Évaluation :
4

Open earlier, maybe 7am or even 8am would make a difference

VICTOR F. 
Évaluation :
3

No parking for my viecale and out side on the street not very recommend neborhoood

Moshe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY F. 
Évaluation :
2

The website said it I would get a phone call the day before pick-up. I did not. I called the morning of the pick-up and the man on the phone was not friendly. His demeanor was better in person. I rented six furniture pads and that was acknowledged during check-in, but they were not given to me. I drove away and had to turn around to get them. The woman who then gave them to me did not apologize or otherwise acknowledge their screw-up. Disappointing.

JAMES RICHARD S. 
Évaluation :
2

The truck I ordered was ‘not available' when I showed up to pick up, so some sort of contact system would be nice. The truck the girl (super rude and disrespectful employee as well) gave me was terrible. Engine issues- rough to start (needs extra crank time etc.); low idle nearly sputtering out at stop lights; lack of acceleration; terrible brakes sometimes felt like I wouldn't stop; steering/alignment issues. I also made my appointment for 11:00 am and the girl told me I was late and that my appointment was at 9am or something and that the booking system wasn't very accurate so I guess fix that too. I appreciate the service you guys provide but the locations used for the franchises need to be checked out/reviews periodically because this one was not up to par.

COLIN RICHARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy G. 
Évaluation :
5

Staff was extremely friendly and helpful! Will definitely return and recommend!

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara T. 
Évaluation :
5

Please stack more moving boxes. There are only a few available

Kelvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Non reviews have been submitted for this location.

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