Évaluations des clients Utility Trailer Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Utility Trailer Sales

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norman t. le

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My experience was perfect, don’t change a thing!

Louise M. le

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My trailer runner board lights didn’t work & I didn’t know until I was on the road in the dark!! Super fast on checking out the equipment & made me a little concerned??

Luis H. le

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Le client n'a pas laissé de commentaire.

Amanda F. le

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Great deal on 10’ truck, easy reservation online. Unfortunately all of my pre check information wasn’t saved and still had to go through it when I was there, so it didn’t really save time. And, the dolly I had reserved a week prior wasn’t there, I had to use something else. Also, the truck didn’t have much gas, put some in and was told I couldn’t get reimbursed. Not too happy about that. Otherwise, loved the truck, clean and easy to drive. No ramp though.

William C. le

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Le client n'a pas laissé de commentaire.

James D. le

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This location has the fastest pick-up and drop-off times of any location I've used, and they're close to my business.

Annette A. le

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provide more information on the size of the ball on the hitch as we could have had less bounce if we were told what size ball is best to reduce the bounce.

Edward C. le

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I love the online check out and return system

David B. le

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They met me before I even walked through the door, had the trailer unhooked and I was out of there in 5 minutes! Fantastic service.

greg h. le

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Personnel were friendly and helpful. Very good experience!

Scott K. le

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Le client n'a pas laissé de commentaire.

Kerry m. le

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Again, everything was great. We pulled in and were helped immediately. Took less than 5 minutes and we were on our way. Great customer service!

Conrad W. le

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Le client n'a pas laissé de commentaire.

Francesca M. le

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My reservation never said that the truck would be outside of the gate. I arrived thinking I was locked out of the facility. The mobile pick up was such a hassle. It wouldn't let me start the process, had to call the specified rep and she answered the phone and immediately put me on hold. For over 10 minutes I waited. She never checked in with me. Then I had to do the manual check in and she had said the truck was full on gas. It wasn't. It has less than half. Took a pic. When I dropped the truck off I had to go inside and wait just so I could show them the picture. It was a headache.

Matthew T. le

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Pulled up. The woman came out and greeted me in my truck. She unhooked us, took the reservation info from the rental trailer number and then said she emailed me the receipt with no additional charges. “You’re good to go, thank you for your business”. Excellent customer service in Reno on W 4th St.

Laura G. le

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Scheduling for U-haul is horrible. I had my reservation canceled twice with me having to call and spend hours getting a new trailer set. The worst experience was when I had a U-Haul representative cancel my reservation and hang up on me. I will NEVER rent from U-Haul again and I will doing everything to spread the word find a competitor.

Erc M. le

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Staff were perfect. We screwed up, and they bailed us out. We appreciate their great customer service.

ana g. le

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This is my second time I rented storage space, I contact Ms Connie , she made easy, the process. She is very helpful. I was so stressed with the move. Thanks to Connie, I was very successful.

Maureen K. le

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Always Great service at 4th Street location

jd d. le

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I like this location because it's easy to get in and out of.

Douglas C. le

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Le client n'a pas laissé de commentaire.

DAVID M. le

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Le client n'a pas laissé de commentaire.

jd d. le

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The brakes on this trailer didn't work as good as previous trailers I've rented, they weren't as smooth when engaging.

JEFFREY R. le

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There was no trailer tongue height adjustment so once the trailer was loaded with household items, it required 3 people to lift it. Each trailer should have a wheel/ height adjustment crank tool attached. Not the location fault but maybe a policy at Uhaul.

Kent A. le

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Le client n'a pas laissé de commentaire.

Gregg W. le

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Rental trailer had cracked sidewalls on all 4 tires. Had a flat/blowout on 1 tire. This 2 hour delay made me miss my unloading window. Also was charged extra but had it reversed after multiple calls.

Robin M. le

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Le client n'a pas laissé de commentaire.

Jerry S. le

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Uhaul once again came to the rescue when I needed a truck at the last minute! Thank Again!

Brian M. le

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Le client n'a pas laissé de commentaire.

susan g. le

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Their computer was down--delayed truck pickup by 35 min. They finally got a lap top from a worker--still would not release the truck. Your system stated truck was paid for but this girl stated another screen stated truck was not paid for. Finally got the truck and started out trip-- found that the air conditioner was not working.

Leslie L. le

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They are a pleasure to work with. They take customer service to a high level. I needed them to be flexible because with my move I was either taking a trailer to Oregon it just local for day and they worked with me. A big thank you!

Colleen L. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Le client n'a pas laissé de commentaire.

Steve H. le

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Le client n'a pas laissé de commentaire.

Phillip W. le

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Le client n'a pas laissé de commentaire.

Alice W. le

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Attendant was very helpful and friendly

jason g. le

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very friendly

Jack L. le

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We reserved a trailer and then were told there was none available. Later U Haul found one and had my son drive 15 miles to another location to pick up a trailer. When he arrived, was told they did not have one...Then called UHaul and they said we would have to drive another 10 miles to another location if we wanted a trailer..very poor customer experience and service.

David P E. le

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Service at the Center and on the phone were professional and courteous.

Jim G. le

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Le client n'a pas laissé de commentaire.

MARK S. le

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Le client n'a pas laissé de commentaire.

Jeff G. le

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Le client n'a pas laissé de commentaire.

Erik L. le

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The moving blanks I paid for were not in the truck.

Fran A. le

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FANTASTIC!! ALL WAS PERFECT!! AT 75 YRS OLD & LOTS OF CROSS COUNTRY UHAUL TRIPS BEHIND ME -- THIS WAS A SUPER EASY & ENJOYABLE EXPERIENCE!!

michael s. le

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Le client n'a pas laissé de commentaire.

david g. le

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Le client n'a pas laissé de commentaire.

Anthony T. le

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Le client n'a pas laissé de commentaire.

Cynthia O. le

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Excellent customer service.

Theresa M. le

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Le client n'a pas laissé de commentaire.

Illuminada S. le

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Le client n'a pas laissé de commentaire.

Matt A. le

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Cassidy was amazing! Truck was in really nice shape and clean

Heather R. le

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Le client n'a pas laissé de commentaire.

Kathy H. le

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Le client n'a pas laissé de commentaire.

Edgar T. le

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Le client n'a pas laissé de commentaire.

kathy O. le

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I am extremely upset about my reservation. I reserved a 26' foot truck 1 week before I needed it and to be picked up in sparks. the day before my move uhaul called me and changed everything. It was so extremely stressful. I felt like you pulled the rug out from under me.

Mark W. le

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Came right out when I arrived and checked out truck. We were good to go in about in about 5 minutes. Would use this place again.

Rosemary M. le

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Friendly and helpful location staff. Thank you.

David M. le

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Le client n'a pas laissé de commentaire.

Ray F. le

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I was told that they would send me the final inv. via email. After several phone calls I finally received an invoice a day later, with ZERO DOLLAR information on it. If it was free, then send me a refund. These people could not send an invoice showing what the rental costs?

ray p. le

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Cassidy provides excellent customer service. I always look forward to renting at Utility Trailer Sales when they have the equipment available.

JULIE N. le

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Le client n'a pas laissé de commentaire.

Bryan P. le

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I have rented from this location numerous times and every time they have been very pleasant. I have recommend serval people use this location

Bryan A. le

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Le client n'a pas laissé de commentaire.

John K. le

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Uhaul has really upped their game! New trucks, and a great website that includes the option order up some help loading/unloading your truck. It all worked great for me! Uhaul is a great, affordable, moving option, I highly recommend Uhaul!

Lawrence L. le

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Le client n'a pas laissé de commentaire.

Barbara S. le

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Much, much faster than the U-Haul place on South Virginia. Will definitely rent from them next time.

Dion K. le

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Le client n'a pas laissé de commentaire.

Nicole H. le

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Smoke smell was bad in truck.. Staff there are awesome!

Loreece T. le

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I rent a U-Haul at least 2 times per year. Every time I rent one, no matter what location, the representative at the location gives me a price and when it is charged to my card, it's ALWAYS more. I picked the Uhaul up Friday, she says it was $111 and I was charged $128. The last time I rented back in August, 2018, the same thing happened except the extra charge was $25. The representatives at all locations, cannot explain why it is charging me more. This is frustrating to me. The Uhaul on Silverado, Sparks, NV made it right with me but this location on 4th street couldn't seem to help me. Does Uhaul do this with everyone and your customers just don't catch it. I have the mobile app from my bank account so the minute a charge comes through my account I am notified. I showed the representative and she said well my invoice only shows $111 was charged. I have to rent another truck again in May and at this point I think I need to go somewhere else. I have had almost an extra $100 in fees that nobody can explain over the past 18 months. Thank you.

Christopher C. le

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Because of the use of the online app I was able to rent my truck without having to interact with anyone so everything was on my schedule. This location is easy to get to and close to our new home.

Cheryl E. le

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Le client n'a pas laissé de commentaire.

MIchael L. le

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Le client n'a pas laissé de commentaire.

Gualberto R. le

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Upon arriving the location was closed. I then had to go to a lock Box to receive my rental. That was fine, however upon starting the vehicle. It came to my attention that the vehicle was on empty. However I received a $20 discount because of that. I was told to "return the vehicle as is". After returning the vehicle "as is".. I received a $20 charge on my credit card the following business day. Why? Then calling headquarters I was told. Because I returned the vehicle on empty. However I was specifically told to return the vehicle "as is". What was the point of giving me a discount? when that same discount was going to refuel the vehicle that was rented to me. I should have never been told "I was being given a discount and just to return the vehicle as is".. The customer service rep that I spoke to had a very urban accent and was no help at all. She was quite rude.. But other than that, the vehicle with clean and well maintained.

Laura H. le

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Le client n'a pas laissé de commentaire.

MICHAEL T. le

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Le client n'a pas laissé de commentaire.

Knute P. le

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Le client n'a pas laissé de commentaire.

dean f. le

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Le client n'a pas laissé de commentaire.

jessica s. le

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Super quick and easy drop off of the U-haul. The lady there was super friendly and helpful!

Heather H. le

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Le client n'a pas laissé de commentaire.

PATRICK S. le

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Keep existing staff. They are the best!!

Nathanael D. le

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Le client n'a pas laissé de commentaire.

Carol W. le

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Le client n'a pas laissé de commentaire.

Jenna H. le

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Moved with intention while still taking care of the furniture! Very impressed with this staff and will definitely use them for my next move.

tony h. le

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The young lady that helped me was very knowledgeable and such a sweet personality. Made the experience terrific

Brad W. le

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Friendly and helpful staff.

Mark K. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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Le client n'a pas laissé de commentaire.

Ian S. le

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Le client n'a pas laissé de commentaire.

Hilton S. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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Le client n'a pas laissé de commentaire.

Davey S. le

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Le client n'a pas laissé de commentaire.

Ron B. le

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Le client n'a pas laissé de commentaire.

alberto g. le

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Le client n'a pas laissé de commentaire.

Andrew A. le

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Staff was great and check in/out process was easy and smooth. Truck's alignment is off so steering was fun coming down the hill from Truckee. Everything else on the truck was fine.

Joe W. le

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The young lady that checked out the trailer knew her stuff. In and on my way in just a few minutes. Check in the same. Great place to rent a trailer.

John B. le

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N/A

Victoria W. le

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Le client n'a pas laissé de commentaire.

Albert A. le

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Le client n'a pas laissé de commentaire.

Robbin B. le

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Always great and friendly to work with. No improvement necessary.

Ann I. le

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The young lady that helped us rent the truck was outstanding. She went out of her way to make things seamless for us. An amazing employee.