Make your app more user friendly, including an easier function for verifying location and clearly stating that the address you enter for your driver's license will then be the default address to determine a nearby drop off location, as well as ensuring the trucks have a minimal amount of gas, and blankets and straps ready to go inside the truck if they are paid for!
MATTHEW C
Customer Reviews for VWSS Rome LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Agent was awesome. Equipment was exactly what I needed and in perfect working order. I will be returning soon.
ERIC SDarlene is a great representative for your company
ron wRien
craig bService was great manager very friendly and helpful
ron wDarlene is fantastic! Super efficient and knowledgeable. I was able to get in and out in no time.
James SPerfect experience staff was very friendly
Joshua JTruck was very loud, barely got up to speed, but the lady working in the office was very pleasant and nice!
DeShawn JDarlene and the team are wonderful to work with. I definitely recommend this U-Haul location.
david cDarlene was the best part of this rental. No need for improvement, she was was fabulous! Give that woman a raise and an appearance fee for her comedic genius!
Chris HExcellent
damaris pCustomer service was great! They really helped us out when we needed it most
Danny MThe people there was very nice and helpful thank you for your time
Tammy WOutstanding customer service and assistance hooking up Trailer.
William PI drove 22 miles and put 5 gal fuel to click all the way to full. I don't think was full tank when I got it, even tho the dashboard was showing full. Regardless, thank you for the quick rental. Overall great and easy experience
Stephan VUsed after hour dropoff, customer service over phone extremely helpful. Will be using again this week.
Gary BEverything was great. No problems. The lady in the office was very nice and helpful. Experience was good from beginning to end.
Martha LVan seemed on its last legs like it would stall any moment needs repair
Diana BClerk was fast and friendly, wish I would have got his name.
James PThe location overcharged for the equipment and then tried to charge my card again for a second time.
Natasha YBad They charged me for 13 miles $122. Abusers and scammers, I didn't last an hour with the truck
Carmen REveryone was pleasant and helpful!
teresa cWhen I got there at 7am to pick up my truck the key wasn't in the lock box. I had to pay movers 1,5 hours to do nothing while I waited until 9:30 to pick up the truck when they opened. That was almost $200 wasted. I will be calling and requesting compensation.
Jennifer MN.D.
AQUIALA MTo be honest the mileage rates are a bit expensive when you have to put in gas on top of it.
Tennille KU-haul Rep was awesome!!
JOEY SVehicle was dirty and the window crank on the drivers side was broken. The check engine light was also on. All of these were minor problems, but the vehicle probably should have been out of service until the problems were dealt with.
Alan KGreat job all around, very helpful and personable, most of all caring.
clarence sExcelente!
Leccia MTruck had check engine light on Drove less than 2 miles to home Had flat tire Delayed travel
cynthia sLight switch broken for box 10', I put $ 7,5 cents for 9 miles?Fuel??
Randall SI drove a total of ten miles 131218 to 131228 on the odometer. The gas gauge didn't move. They charged me for two gallons if fuel. I used less than a quarter of that fuel. Shady business practice.
David BEverything is great
rafik yRepresentative was wonderful! Super kind man and very thorough with the process. He was very understanding and helpful.
paola oUhaul app isn't work at all, luck that day the store open, otherwise will be a mess up day!
Wayne LBad service - was not able to get dolly after reserving unit more than 30 days in advance, rude staff, closed early after giving attitude about asking to use vehicle hour longer
Polly SDarlene is really really nice.
marianne nFrancis & the ladies at this location are SUPERB! They took care of everything for us and made our renting a truck a smooth and great experience. We also love Uhaul's's moving helpers service but we did not need it this go round but it's nice to know that service is there when you need it! Thanks Uhaul!!
denise wFront desk representative was very polite. Thanks for the smooth experience.
Benjamin RFrancis and the other ladies were very friendly and very helpful in accommodating me and my family in reserving our truck. I will definitely use them again and recommend them to others. Ils sont super!!!
denise wThe gentleman that helped me this time and last time was excellent. I was so grateful to be able to rent this truck to get a quick delivery done. Thank you. Very kind and considerate and professional people .
Rebecca DThe staff was very friendly and helped make getting my rental very easy. Kudos!!
Eugene MStaff is always welcoming and the area inside is always clean.
Clifford ELady at the counter was so nice and friendly and knowing her task. She finished her task in just a few minutes.
vishal pwould rent from here again.
THOMAS LWorst experience ever in my life
Rajat CVery good service
mahrez zDarlene, I believe that was her name, was wonderful. Everything went off without a hitch. Merci.
Michael NNo hassle whatsoever. Easy to drop off and was welcomed from the moment I entered the lot.
Jeffrey BMake sure to look inside the truck to verify that all the things you requested are there. We ordered a dolly and it was not in there but I submitted that it was all set before opening the back of the truck
Samantha LOnline check-in was not very convenient and took a while for online "approval". Fortunately, the staff inside was very prompt and helpful, allowing us to complete the transaction in person.
John EPick up was easy but the drop off was a lot to have to deal with in the dark. Lots of pictures
Dean MWhen I called the one 800 number to schedule a truck, they scheduled at the wrong location. When I went to pick the truck up it was very confusing and took 45 minutes in order to get the truck… Unacceptable. The key box I had to stand on my tippy toes in order to see the numbers for the combination… unacceptable. I contacted customer service to tell of them of my bad situation and they transferred me to somewhere else that said I need to be transferred back to customer service. Unacceptable. I was requesting compensation for my loss of time due to the confusion and getting the truck.
BOYD BThey were closed at 2:30 for lunch so I had to do everything on the app which was very time consuming with taking all the pictures and uploading everything. Took over a half hour with the app
Christopher M