Le client n'a pas laissé de commentaire.
James Garner
Customer Reviews for Valero Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Anthony Valero was thorough, courteous and knowledgeable. It could not have been any better.
John ShannonhouseFix the right headlight - it's out.
Osman J ZelayaFast and easy pick up.
William GriesThe location was close to home and had afterhours drop off which was perfect for us!
VALLERY BOYDI received the final payment the next day.
Daniel PerezContinue the fast and quality service that you are doing.
Anh DuongReally friendly and helpful. Would recommend to others.
CELESTE SIMMONSNone at this time. Smooth drop off transaction.
luann walkers/o
LaTashia KielGreat experience, service technician or Manager was wonderful on explaining everything.
Darrell ClendennenEverything was good. Not amazing, but good, as it should be.
Daniel OrtizWas only available to use this location after calling the customer service department and had them override the scheduled drop location...which again, was approximately 45min away from my arrival location. The customer care representative was outstanding. I think his name was Brian Riley.
Michael HedgpethAfter he hooked up the trailer he said I was good to go. I said I'd like to test the lights. He said ok and we tested them and the right tail light was not working. He said I could still us it with out a right turn signal or brake lights. I said I was going 1000 miles and I wanted all lights working. He said I would have to take it to a uhaul service center. I said you are a garage couldn't you fix it, he said no. So I took it to a uhaul service center and they fixed the lights.
James TisiusThe Representative was very expedient with the transaction on both paperwork and hooking up the trailer.
Kenneth YamaguchiFast service. Quick drop off. Basically I unhooked the trailer and I was done.
Enrique BustosN.D.
Tina TalachiIt was all very quick and efficient...will rent from there again.
Randel DobsonVery good 👍
johnny phamI had reserved a truck at the Cypress N. Houston location. When I arrived at 10:00 am the doors were locked. So I waited till someone woke up. Then she preceded to tell me the haul had not been returned yet. It was suppose to b3 returned at 10:00. I said can you call them to see if they are on their way? She was put out and extremely rude. She called and they were not returning it that day. She said you will have to go somewhere else. Very unprofessional!
Nicole RoweFast , friendly and easy! 5 star service
Steven GarciaExcellent service! Quick, no hassle. Highly recommend them
Charles BettisThey had what I needed when I needed it. No problem at all.
Gary FieldsEverything went smoothly. All the employees were very helpful with check in, hooking up and unhooking the trailer.
Andy TruongIt was hard to steer and keep on the road. Truck was clean.
charissa wiltzGood experience
Robert GardnerTrailer running lights didn't work. Even if it was my truck lights they still let the Trailer leave. I was out of state and was not happy.
daniel hallNothing, these guys seemed to have it figured out. Quick and easy to pick up and drop off,
Barry HendricksBe more polite.
elmer sarmientoAnthony Valero was fantastic to work with. Extremely professional and accommodating. I would highly recommend.
Grant ClintonEverything went flawless. I will use this same store the next time I need to rent a trailer
Steve PharesYour employee was extremely helpful and expedited the process quickly and efficiently.
gorge beglinI got charged for a dolly I did not even request.Also got charged for 12 furniture pads when I only ordered 6 please refund me my money.
PABLO SERRANOThe guys took really good care of me upon arrival. Quick, easy, and professional. Willie had my trailer hooked up and ready to go before I took my second sip of coffee!
Kenneth AtchisonThey were great.
JEFFREY BRANDONThe truck was in poor condition. The brakes were bad. Whole front end shook when you hit the brakes. Very dangerous.
ERIKA TRAYLORMow and clean up driveway and parking lot
Glen TylerThe guy (William) was very nice and kind. He helped me parking the trailer and he was very happy assisting. I m so glad that I use uhaul. Thanks
Walter HernandezFriendly, professional staff would recommend
CARLOS MARESThe trucks were parked on grass. The grasses were tall and I was worried about a snake or another dangerous animal that would be hidden in the grass.
Serhat OzdemirI called customer service and they couldn't help me with me issue. Then when I called them a second time the purposely put me on hold.
JAMAIAH SATRALocation was great overall! There is some tall grass surrounding the parking lot- would have been nicer if it was cut short so that I could have taken better pictures of the U-Haul. The location was closed, but an employee had stopped by briefly to pick up some personal items it looked like. He advised me to drop the keys off in the box out front and was very kind/helpful.
Ravi LadThe guy that helped me on eldridge was great but I went to the one on 9411 Farm to Market 1960 Rd W, Houston, TX 77070 and there was a girl that lied to me and was also just complaining about being tired so I'm guessing she didnt want to work and thats why she didnt help me. I was there on 6/3/2021 around 11:00am if she doesnt want to work thats great but she needs to get another job because I was on an emergency but she refuse to help me.
RICARDO COREASTrailer was dropped off after hours when the facility was closed. Drop off site was convenient and easy to drop off and unhitch.
KEVIN NOWAK