Female clerk was excellent.Francis S.
Customer Reviews for Valero Gas Station
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The attendant "didn't know anything about UHaul and had to call her manager. Harry told me #1 there was no reservation under my name. He called UHaul and was corrected. #2 told me I have to return it to the same location when my reservation clearly stated I was returning the truck to another city. #3 there was a trailer hitch attached that was not reserved (I had to call U-Haul for that one and we had to disconnect it ourselves) #4 Harry said "JSYK U-Haul will charge you 3 times regular price to return to another city. 45 minutes it took to finally get the correct keys and leaveDiana J.
The truck was horrible on gas, driver side door often didn't close completely, The rental location was a ghetto gas station, the attendant had to call for assistance, since she was having trouble with the app. (as I was, which is WHY I needed the attendant's assistance to begin with) AND I had to wait for 20 minutes for somebody to finish their hundreds of dollars lotto numbers before I could 'just pass the line, and pick up the keys' as the app had said. The app was very buggy, and didn't work properly much at all, I had to resubmit pictures over and over and over again, when they was nothing wrong with any of them. Load times were painfully slow, even on high speed data connection. Picking up a truck using the app should not take 45+ minutes, when the reservation was made ahead of time.Bill C.
The clerk greeted me with the statement "... I'm not trained on this ... let me call someone" . I then had to provide information to someone named "Harry" whereby there was a lot of background noise and I couldn't hear him. Plus, I had to hook up the rental by myself. I wasn't sure if it was done right, so I stopped by another Uhaul place on my way to ask them to check it out.JAMESLEE B.
Clerk charged my card for 2 days. I hadn't Even left the parking lot... didn't know How to refund my $$$.. So I had to use it For 2 days..Not very happy...The owner with His fake plastic teeth is CluelessDAVIDA G.
Le client n'a pas laissé de commentaire.Justin S.
They were very helpful.Michelle T.
Just a bad neighborhood. Attendant was great.BRADLEY B.