Évaluations des clients Valero Gas

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Valero Gas

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Guillermo F. le

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Le client n'a pas laissé de commentaire.

Stacy S. le

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I had problems getting into my uhaul only because there was no parking for my car. So I had to leave catch a lyft and come back. Then my reservation was cancelled because I was late...the customer service people really helped me get it going and I am thankful and appreciative for them. Thank you. What seemed like a headache was resolved and expedited to help me along. Thank you again.

Monique J. le

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Be on time. I had to wait for someone to come and open the place so that I can get the truck . I didn’t get the truck at my reserved time

asadullah A. le

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Le client n'a pas laissé de commentaire.

Tanietsha T. le

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My only complaint is that I was charged $10 for a dolly but didn't get a dolly in my rental truck. The authorized dealer of Uhaul refuse to help me dispute this.

Joseph M. le

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Excellent Customer Service

Eric R. le

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Le client n'a pas laissé de commentaire.

ASADULLAH A. le

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Le client n'a pas laissé de commentaire.

Sagrario F. le

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I was charged over $120.00 more than I was quoted online. The agent was dismissive when I told him the location I reserved online was not this location and we did not reserve a 9am reserved time because our flight wouldn't even land until after 10am. He repeated we were lucky the truck was still available. Our original old location reservation was reserved after 12 noon. I told him we had called at least 3 times and left messages that we were on our way because no one answered the phone each time we called. He did not have reply to that - not even an apology for not answering his phone at least three times. I was completely dissatisfied with the service I received. When entering the truck there were old water bottles in the truck cup holders, 1/8 tank of gas in the truck, and old paperwork in the glove compartment. My biggest issue was the over charge. I would like an explanation of why there was such a big difference in price online vs price at this location.

micheal P. le

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Le client n'a pas laissé de commentaire.

Kenesha M. le

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First off, the attendant couldn’t find the keys to the truck that was originally reserved for me so he looked for a second truck which turned out to be unavailable and then he found a third truck for me. The gas tank on the truck was not full which was fine as long as I wasn’t going to be charged for it as being a full gas tank. I informed the attendant and I took pictures of the gas tank indicator for proof. I filled the tank up just the way it was when I picked up the truck. I checked my account this morning and they did in fact overcharge me for the gas that I should or have not been charged for because it wasn’t a full tank. I’ve called the location a few times to dispute the extra charges and there’s no answer so now I have to drive over there. My experience was was not that great. What was supposed to be about a $50 or $60 dollar total charge has now when up to $85 for extra bullshit that I didn’t sign up for. I am not happy!

XAVIER D. le

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Le client n'a pas laissé de commentaire.

Diane M. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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Le client n'a pas laissé de commentaire.

KENNETH L. le

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UBER to P/U truck but Reservation was switched to different location. Sat on hold with customer svc for an hour to get reserve back to original. Truck was a mess with windshield weather strip falling off...window cranks broke...bird droppings took 20 min to clean all glass.

Charles B. le

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Le client n'a pas laissé de commentaire.

AMRAN M. le

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Great service

Denise G. le

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Le client n'a pas laissé de commentaire.

Nathan M. le

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Le client n'a pas laissé de commentaire.

Sara J. le

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The man's English was very limited and was unable to answer any of my questions regarding charges. He did communicate that I should call 1-800-UHaul. I called customer service and waited over 15 minutes to be connected to a representative. I hung up and will probably never attempt to call U-Haul customer service again.

Bradley P. le

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Le client n'a pas laissé de commentaire.

Eric W. le

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The personnel in the gas station were rude and not helpful. The pick-up process was confusing, the gas station attendant had the keys instead of the keys being locked outside in a box. Also upon return the attendant rudely asked for a return confirmation, which in my view isn't necessary when Mobile Pick-Up/Return options was selected

Janeth S. le

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Le client n'a pas laissé de commentaire.

ASADULLAH A. le

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Le client n'a pas laissé de commentaire.

Joseph Melvin C. le

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The owner is easy to deal with and very accommodating

James B. le

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The truck I rented was supposed to half 1 dozen blankets and a refrigerator dolly. The location had no blankets available and the types of dollies available were not suitable for moving anything but light items. I also was not aware that there was a fixed mileage associated with the price I paid until I received the final statement.

David L. le

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Great customer service from all of their employees. I rent a Uhaul every 2 weeks and this location has provided the best customer experience and that's the reason I keep going back.

Karen P. le

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When I made my reservations on line.I reserved the truck for 9a.m. in Hayward & it said I could go 211 miles which was cutting it close.The night before I was to pick up the truck I got a email saying the truck wasn't going to be ready until4p.m.& it was at a different location. That didn't work for me! I couldn't sleep that night .I had people coming to help me move that were driving 3 1/2 hours away! & my move was 3 & 1/2 hour further (200miles). I got it striated out after trying to get through for over an hour to the 1 person who could help me the next morning . Now I'm being charged for extra milage & for cleaning? I swept out the bed of the truck.What else was there to clean?

Jim B. le

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I recommend the truck have a full tank of gas to avoid any discrepancies with the amount of gas used.

Derek P. le

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Overcharged and did not do a walk through. Put incorrect miles on rental agreement

Julie G. le

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Le client n'a pas laissé de commentaire.