Évaluations des clients Valero San Mateo

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Valero San Mateo

Cote générale :

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Alexandra T.
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Le client n'a pas laissé de commentaire.

Sidra Sehar A.
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None

Carolyn W.
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Le client n'a pas laissé de commentaire.

ROBERT I.
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Efficient, well run, knowledgeable staff. Excellent truck.Outstanding price.

Entong S.
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Le client n'a pas laissé de commentaire.

Daniel M.
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The people at the Valero station were great to work with. My complaint is with U-Haul. I tried to rent a truck online and opted for contactless retrieval. I-Haul's website sent me in a loop, I tried to contact U-Haul with no success and finally had to ask the Valero employee for help. He also could not use their website and had to call U-Haul directly. He then had to verbally give all the information over the phone that could have been entered into my phone or his computer. This process ultimately took 45 minutes! Same thing happened the next weekend!! I-Haul needs to get their system under control as they are the only option for rental near us. If there is another rental company near you, use that one.

Teresa V.
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Staff was helpful and very friendly! We will be using them again in the future!

JOSEPH S.
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Le client n'a pas laissé de commentaire.

Ryan C.
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There were dirty gloves in the truck, found after the pickup process. The process to pickup and get “approved” took over 40 minutes.

Tracy J.
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Le client n'a pas laissé de commentaire.

Marek G.
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Le client n'a pas laissé de commentaire.

Elizabeth C.
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Le client n'a pas laissé de commentaire.

Won C.
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I deserve some kind of discount for the frustrating inconvenience of having my reservation cancelled without my permission because the uhaul company decided not to give me adequate access to keys, the truck, all while making me drive over 60+ miles and over 2-3 hours of wasted time. Not ti mention it all happening at 10pm at night no doubtedly this is the worst experience Ive ever had. The Belmont location failed severely and uhaul customer service doesnt even seem to care. This will be my first and last time ever using uhaul ever for the rest of my life. What an inconvenience and the $19.95 is a jokes. How is it anywhere near $19.95 when I paid over 5 times that amount of over $100.00 plus all the aggravation. Why bother even mentioning $19.95 unless you live literally next door to a uhaul. What a joke this is. I will be posting a review on yelp, google and the better business borough website shortly. This is the ultimate worst experience Ive ever had in a very long time. I will make sure to warn others of my wretched time wasted with uhaul.

ADOLFO B.
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Le client n'a pas laissé de commentaire.

Fei F.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

OLEG M.
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excellent service Victor you are a profesional

Edgar M.
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Le client n'a pas laissé de commentaire.

SAM S.
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WOW what a great service by manegar Yosif I'm very hard to pleased but this guy is a shield for customer service!!!!!!!

Ken S.
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Store manager was the most polite sales person i have ever met. Would definitely use this location again.

Yoshifumi K.
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Side brake was broken. Its really bad...... If you need picture, please let me know. I will send it to you.

Hazzel A.
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More units for this location

Sean W.
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Great service all staff friendly. Kind of a pain in the ass that my wife couldnt use her card to extend out Tim eto'o use the truck. I hadta go to 2 different banks to transfer money to the card i used to pay. Rediculous.

Megan W.
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Customer service person kept answering phone calls while I was trying to register. Also this location is a 40 minute drive from the location I requested. Truck was dirty.

Scott R.
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Le client n'a pas laissé de commentaire.

Allen L.
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A much bigger display for the rear-view camera on the 9' van would be very helpful. The tiny 2-inch display integrated into the rear-view mirror is very gimmicky and virtually unusable because it is so small. Also, I tried using the U-Haul app on my Android phone and could not figure out how to do the self check-out and return for my reserved van. I ended up using the U-Haul website on my mobile browser; fortunately, that got the job done.

TALENI L.
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I appreciate the understanding of the management.thanks once again. For a great service.

Melissa V.
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Robert and James worked really hard to meet my expectations. Satisfied customer!

Xiaobing X.
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I paid $10 for renting 12 furniture blankets on line. When I pick up the truck, only 6 blankets were given without telling me. I didn't realize until I return the truck.

David K.
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I had to go inside to get my key. This was NOT contactless check-in. The vans we're parked too closely together.

Kevin B.
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Le client n'a pas laissé de commentaire.

Mark F.
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Le client n'a pas laissé de commentaire.

Christian B.
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My overall experience with scheduling was absolutely awful. My reservation was messed up and we had to spend hours on the phone trying to get a truck due to Uhauls fault. Everyone we dealt with personally was very helpful, except for Omar with Scheduling.

Eric W.
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Everything went smooth. No complaints.

John G.
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Very knowledgeable and friendly staff. Would highly recommend.

SAM G.
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The service was quick and perfect, the guy here (Yusuf) was so welcoming and helpful.

PHILLIP B.
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Customer service was great. Only problem we never used the furniture pads and they refused to deduct the pads from our bill.

Gilad E.
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Le client n'a pas laissé de commentaire.

ELIZABETH S.
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Le client n'a pas laissé de commentaire.

Esther E.
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Le client n'a pas laissé de commentaire.

Alessandra R.
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Le client n'a pas laissé de commentaire.

LELAND RITCHIE T.
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Great as is.

KENNETH L.
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Le client n'a pas laissé de commentaire.

Michael L.
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Le client n'a pas laissé de commentaire.

Lavinia L.
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There was some problems with your system which took a little bit longer to complete paper works. I know it was the system error, however it was done perfectly afterwards and the guy was very genius to complete it.

David C.
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Le client n'a pas laissé de commentaire.

Lowell S.
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Both of the attendants at pick-up and drop-off were great. They were extremely polite, professional, helpful, and service-oriented. Jobs well done! I was impressed!

ISRAEL M.
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The staff on Valero gas station are the best ever They are really really helpful cordis In a scale 1 to 10 I rate them 100 and Jesus Ismael is the best

Patrick M.
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Very helpful staff

Eric L.
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Le client n'a pas laissé de commentaire.

Yun Z.
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The personnel tried to swindle me out of money. First they claimed truck was due an hour before it actually was (23hr after pickup), then they charged me a fee for mileage that I had already discussed with Uhaul over the phone to be free of charge. I was issued a refund by Uhaul, but was told this location issued the fee on their own.

Jeannette L.
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Le client n'a pas laissé de commentaire.

laura D.
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Le client n'a pas laissé de commentaire.

Steve G.
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Le client n'a pas laissé de commentaire.

Carlos C.
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None

Julia H.
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Staff was great! Professional and pleasant!

Joseph N.
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Remove the online option, its horribly implemented slow and frustrating after spending 10 min trying to use it and wait i went inside and had everything done in 2 minutes

OGUZHAN C.
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Mileage price so high. I will try Penske next time.

Pablo H.
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Le client n'a pas laissé de commentaire.

HANS Y.
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Le client n'a pas laissé de commentaire.

Korey M.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Lee H.
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Le client n'a pas laissé de commentaire.

Peiwen L.
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Le client n'a pas laissé de commentaire.

Meng Z.
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Le client n'a pas laissé de commentaire.

Victoria M.
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Le client n'a pas laissé de commentaire.

Roberto R.
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Le client n'a pas laissé de commentaire.

MATT D.
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Fast, friendly service. Made the rental and easy process.

Keshav D.
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Le client n'a pas laissé de commentaire.

Stuart O.
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Le client n'a pas laissé de commentaire.

Marcio F.
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I rented a car on 06/04/20, the payment was made on the same day, but the debit in my account was registered 2 TIMES. You like to know if this practice is normal for your company! I am very disappointed and dissatisfied with the service provided.

Jesús G.
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Just keep Yusuf Colocho in your business, he is a great guy, is always taking good care of the business, but he is also great when the customer needs help! Thanks for your help in my moving experience Yusuf, God bless you.

Nicholas D.
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Le client n'a pas laissé de commentaire.

Lisa J.
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1. We spent 45 mins trying to figure out how to get a key code. The process is too complicated and too long. The guy at the counter tried his best to help but the computer was down. 2. There were 2 check lights on the dashboard as we drove the truck off the lot. These sensors were not serviced. 3. We rented the truck for 4 hrs fr 10:30a to 2:30p and we spent 45 mins trying to complete the rental. Yet we got an email saying we would be charged if we returned the truck after 2:30p. 4. Overall the customer experience was AWEFUL.

CHRIS K.
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Le client n'a pas laissé de commentaire.

Adam M.
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Jason - the area field manager from San Mateo made my pickup easy, streamline and was very communicative and accommodating. He went above and beyond to help me get the service that was best for me. Also the store manager Jose at my pickup location was thorough, friendly and helpful. He was ready to help and explained every relevant detail of the transaction. Overall a great experience due to both of these individuals.

Raymond K.
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Le client n'a pas laissé de commentaire.

Kelton S.
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Train people better. Gave me a contract that was canceled previously then didn't know how to make adjustments to facilitate the actual valid rental then at the end was still charged for items I did not have nor used. It was very obvious that this location has zero training on how to facilitate any of the U-Haul rentals. I would strongly recommend going to a different location

Hanh D.
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The mobile pickup was significantly longer than expected. I had to call customer service to troubleshoot, and getting verified onsite took so long that it made me late for my movers. I would highly suggest warning customers that it can take up to 30 minutes to use the mobile pickup option.

Wang Jun S.
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Le client n'a pas laissé de commentaire.

Cameron F.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Great service and friendly folks. Thank you!

John C.
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Le client n'a pas laissé de commentaire.

Michael G.
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No change needled, friendly service, and ease of check in with app.

Liz S.
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The additional items I rented (blankets, dolly) were not in the truck. I'm glad I checked. I went back in and asked for them. I think if maybe it's listed, remind the customer to check or ask for these items.

Patricia H.
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Le client n'a pas laissé de commentaire.

Hayden P.
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Fix app -- was unable to get past the odometer pic when returning, it just kept starting over after I took the picture

Endy O.
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Every thing is fine Thanks again to

John Z.
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helpful attendant, good experience.

Pamela R.
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The online reservation process was horrible. I arrived to pick up my van and they told me I had a whole other process I needed to go through on my phone. It was super confusing, time consuming and ultimately I just rented through the location. I would never do a mobile pick up again, but the location was great.

LAITH A.
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I guess every thing is perfect ??

Fernando A.
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Make sure the windows al completely close, it was raining and the window was half way open, so all the Passanger seat was wet and the floor. I was in a hurry and didn't have enough time to switch to a different truck, also the trucks are parked soo close each other.

Hanno R.
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All was good !

Katherine M.
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Le client n'a pas laissé de commentaire.

Justin P.
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The gentleman that helped us check-in was incredibly helpful and patient. He really went above and beyond in getting us set up.

kourosh G.
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The gas station attendant instead of texting while I was standing there he should pay attention to his customers at hand.

Ana L.
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The person who helped me (nice young man), was incredibly helpful and efficient. He was clear with instructions and got me out of there very quickly. Most importantly, I told him that I would have a hard time parking the truck in reverse and he was kind enough to park the truck back to it's original place.

Eunice H.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Le client n'a pas laissé de commentaire.

Tracy K.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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