Refund my rental bill & reimburse my expenses after a rep from this location told tow company about a possible abandoned vehicle ( they mistakenly thought my black 2007 Tahoe where I parked it as directed by u haul person it was ok to park there ) also the small cube truck I reserved online for the rental was NOT avail upon pick up time, so I had to get a bigger truck than needed ( also more $$) towing 186 $plus had to pay for 2 Lyft rides another 21 $!!! Terrible experience & I have been using U haul for 30 yrs - never had this happen !! Please help resolve this matter that was entirely on Uhaul Rep & location !!! Bruce 754-422-4048 / email : karguy330@yahoo.com I have tow receipt
Bruce V.
Customer Reviews for Valero
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Checkin app is slow to verify iD and DL
Chauncey S.I was bill 84,50 $ twice for driving 57 miles. I would like my money back.
JUDE S.Vehicle was not properly clean. Both cabin and trailer were quite dirty
Leon E.The side view mirrors was not stable and would jump around. This was very dangerous driving on 95 south and almost caused an accident when I had to get off on my exit because I could not see what was on my right side. I would like to not pay anything for the rental.
DARRYL C.Have trucks available
Alana S.Perfect location, quick service, convenient and easy drop off
DIEGO R.I explained to the old man there when I returned the vehicle that there were roaches running all over the van. He distinctly asked me " didn't you check for roaches when you did your vehicle check before you left"? I told him which was the fact that the roaches didn't start running until I drove off with the vehicle and it vibrated down the road. So he pretty much accussed me of bringing the roaches Into the van. I drove a brand new VOLVO SUV that cost almost 60 $k. I'm not sure why he felt compelled to accuse me of bringing roaches u to the van. It was debrisleas inside but the van had never been actually wiped down or a deep clean on the inside since it's been I'm uhauls fleet. I had to put on rubber gloves to touch the steering wheel. Grose! The man who offered me the van was exceptional and a very sweet person tho.
ROBERT R.A dolly that was in my original order was not available the day of pickup. The dolly was deleted from my order. Also, there was not a dozen pads that I had ordered - only 7. The charge for the pads was prorated. The truck was clean and a pleasure to drive.
William B.I was severely overcharged on the mileage of my rental. At pickup the stated mileage on the vehicle was incorrect. So during the online pickup process I typed the corrected mileage and submitted a picture for verification to show the actual mileage at pickup. However, upon check in, the mileage did not reflect this change and I was incorrectly charged for 90 miles when my rental was approximately 25 actual miles driven.
Walker H.Tell me my price when I ask for it don't charge me extra money for gas when I left it same spot you gave it to me.
ASHLEY A.All was great ! Easy pick up and drop off.The man in charge of the site was courteous and professional. The van was in excellent condition and was a pleasure to drive. I would definitely recommend this location.
PAUL G.The truck itself needs maintenance really bad. window knob broken, gear shifts gets stuck, cold ac and runs okay but needs work. Oil change light was at 0 %. Very easy process to picking up truck with a reservation, and guy who owns the store us very nice and reasonable guy. love the location, trucks should just be a little more well maintained.
Turquora D.Things happens. The people were very nice and friendly. Kindness goes a long way and friendly makes you come back even with mistakes.
Giselle D.Had to call for break down services that the reason I was late
DEANNA G.From start to finish, my rental transaction was quick and perfect!
MARILYN G.Everyone at this location was very pleasant. They made you feel comfortable from the time I walked in the door.
Marion W.There was a roach 🪳 in the car, but other than that, everything was fine
LEONALDO E.U-Haul representative was not very apologetic about not having the universal dolly for which we had paid. Nor was he in the least apologetic about the fact that he doesn't hitch trailers to vehicles. He even had the audacity to ask me who I expected to do the hitching, and I replied "U-haul!"
Allan N.It would be nice to at least receive a clean truck, interior full of ashes and dirt, cigarette smell was overwhelming. Same with the cargo area was full of dirt.
Oscar B.A good experience
Stephen D.Nothing at all great customer service
WORTHSON J.Refused charges and was still charged 20$ for waiver
NICHOLAS C.Have someone there to clean n spray them before you rent them out to any one i it was full of fleas and dog hair and everything got with my worst worst worst experience in my 30 years of using u haul services i would walk before i ever rent another u haul for there i asked for a four day rent but i return it back within 30:mins after i pick it up so that should let you know just how bad it was !!!
LOUIS C.The staff is very friendly however the truck was filthy it had things left in from before there was a small roach and the right rear tire needed air
grettel G.Already doing great keep it up
NOEL E.Very friendly, fast and efficient service
SHARON C.It was very easy to reserve it and good costumer service. Good experience
Daniel G.Horrible customer service. They wait was ridiculous and then the employee barely knew how to complete the rental.
Tyler C.better client experience - alittle rude, and truck had issues, and i had no way to see the mileage because of service notice on dash, and was charges for 23 miles when I live 3,5 miles away from where i went
Christian E.The gas station employees who handles customer service were the issue more than the company itself. I believe partnering with persons who aren't foul mouthed and disrespectful to customers would do the trick.
Taquanya W.Spent about 15 minutes each time to hand the rail at the back of the truck that wasn't aligned properly. Wasn't able to speak with the employee to voice my concerns as they were busy and only took the keys and said I would be emailed the final invoice. The procedure was not clear at all and I spent over an hour trying to remove and put that rail in place.
DANIEL P.Rien
KARL T.The only thing i can say is maybe put a dolly in the truck to assist in the move.
christopher B.Very smooth pickup and return. I will be returning when needed again.
Jeffrey D.Trailer was dirty, it had dried cement in it. The gate was held up with what appeared to be an extension cord, because the chains were too long. The green cord on both sides was about 20 feet long and wrapped around multiple places on the trailer. The closure for the gate was deformed, which made securing the gate more difficult than necessary. The location is inside a gas station, which would be fine if there was a person to assist uhaul customers. I had to hookup my trailer and drop it off without anyone coming outside to make sure it was properly connected. No one checked the damages outbound and when I returned the trailer I was told that once they close they will check to make sure I returned it and then I would receive a receipt. Overall, the people are not rude, the equipment I received was in poor condition, and the customer service was non existent.
NICKOLAS F.I wax over charged on my Rental by 130 $. Call to speak with someone at the Local office 5 dsys and was put on extended hold. Call back several times could never speak to the actual rep. Left several messages and he never responded.
Irene J.Smile More....
Clinton S.Experience was swift and excellent ... No suggestions at this time
adrian Y.Everything was great the only thing somebody who had it before me left the cardboard on the dash so I left it there but other than that everything is perfect
rafael M.This was the worse experience I have ever had their truck broke down on me and I'm being held responsible for all the fees but in all honesty if the truck wouldn't have broke down I could have put my own gas and took my own stuff down
letraveya J.Extremely limited and difficult parking for a 15' truck. No instructions or clear signage on backing in vs forward facing.
Jan F.Van was infested with roaches! I'm mortified!!
Kimberly H.The tank was not where agent stated
Davia J.Your van was full of roaches. I locked the key in the van and your customer service Department offered no assistance. I had to call a locksmith because there are no spare keys to any of the uhaul vans or truck. Also when I dropped the van off at the location where I picked it up, the service clerk refused to give me a printed receipt.
David D.A
Roberto G.Very easy and fast. Would use them again
Richard C.I was supposed to pick up the truck on St. RD. 84AND I-95. I had a reservation that obviously doesn't mean crap. They said they had no trucks and it could be two or three days. I had movers waiting at my house to load the truck then. I had bought airline tickets to get back from the destination. This sucked
James E.Need to clean the inside of the driver and passenger areas. Dirt and dead roaches were found
Latoya E.It smelled bad inside. Everytime i braked i thought the transmission or something was going to breakdown. I really should not have driven this truck. So glad it didnt breakdown. Could not do sixtyfive mph it would shake.
Gloria D.Horrible customer service. Agent added extras to our reservation without telling us and tried to get us to pay without disclosing reason for additional charges. Very shady! Will never use U-Haul again. We also had our reservation moved without notice. Customer service sucks!!!!!
Michael D.The vehicle did not start the battery was dead I had to come back two hours later again to pick it up
Elisa K.Rude customer service, dirty interior. Manager refused to sanitize for COVID-19 at delivery!!!
Ali N.Have Uhaul supplies like blankets and furniture dollys at this location or at least don't let customers add them to the cart if they cannot be picked up at the same location.
BEN H.They charge me 99 cent a mile nd normally is 44 cents a mile so I end up paying more money the before
Natalie H.Staff was rude. Plus uhaul is way too expensive 1,19 $ per mile, lower the cost if you want to improve.
Shad H.Everything went perfect. Jay answered all of my questions, great customer service. Truly an in and out experience. Keep up the good work. I will always come back!!!
LASHANDA B.Truck dirty front and back Ref covid 19 A/C worked for 20 minutes in 95 degree heat. I want Compensation
Yorell L.Hard to find, slow costumer service, didn't not have all the equipment i requested
STEPHEN THOMAS K.To not park the trucks so close to each other.
Paulina G.the owner treats you badly, he doesn't explain things well and they throw everything at you. they talk to you super ugly.
STEPHANIE R.I have rented equipment at this location in the past, and never had a real issue there, but this time was exceptionally awful and cost me a lot of money. My reservation was schedule for 8 am. I arrived 5 minutes early, but the clerk at the location told e that the person who handles U haul wouldn't be in until 9. I said fine even though I chose that location because it gave the option of an early start, and I planned accordingly. When the person arrived started dealing with other customers before me, even though he knew form the get go that I was waiting since 8 am. I had to call the 1800 number which had me on hold for about 20 mins before I could get anyone to help. The offered me to change my reservation to a different location which was 15 miles away in the opposite direction of where I was intended to go, and at this point I was already 1 hour and half behind schedule. The person I spoke to was kind enough to give a credit for 50 $for not having the equipment ready on time, but that doesn't cover the costs of the extra 2 hours I had to pay for the help I had lined up for the day. On top of that they already had another job, so I couldn't pick up another piece of furniture that was in a different location, because I was told that I could only pick it up before 11, so now I will have to rent another truck to pick this one item that would only fit in a truck and I would need to pay helpers again. I don't know if anyone would get back to me about this issue, but needless to say I am extremely disappointing with the overall experience. Nestor Baza 8572063244 nbaza1@gmail.com
Nestor B.I've always used Uhaul to move. Gets the job done with no worries
Earlisa A.Great customer service, pick up and drop off was very easy!
Mona A.Yes customer service was wonderful at the toll-free number for the merchant however didn't want to help me at all with my problem nor did they want to issue my credit they told me that that had to come from the corporate office themselves so I would never use them again but u-Haul customer service you're the best.
Suzanne M.Person who knows how to explain and relate to customer in a friendly manner and not an unpleasant way .
Rose D.The guy was horrible, my reservation was at 8 the guy showed up at 8:50 and did not even say hello to us, Uhaul i would rethink of being partner with somebody like that. Horrible horrible horrible experience.
jose M.The guy was very rude told me that he had no space to accept the truck but when I looked at his parking lot he had plenty of empty space and was not professional or helpful
Percival L.Fantastic experience all around. Reserved a 15ft truck completely online. Walked into Valero on time and was in my truck about 5 minutes later (there were customers in front of me or this would of been even faster). Return was just as easy and fast. Super friendly and professional. Would highly recommend this location.
David B.