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NOEL E.
Customer Reviews for Valero
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly, fast and efficient service
SHARON C.It was very easy to reserve it and good costumer service. Good experience
Daniel G.Horrible customer service. They wait was ridiculous and then the employee barely knew how to complete the rental.
Tyler C.better client experience - alittle rude, and truck had issues, and i had no way to see the mileage because of service notice on dash, and was charges for 23 miles when I live 3,5 miles away from where i went
Christian E.The gas station employees who handles customer service were the issue more than the company itself. I believe partnering with persons who aren't foul mouthed and disrespectful to customers would do the trick.
Taquanya W.Spent about 15 minutes each time to hand the rail at the back of the truck that wasn't aligned properly. Wasn't able to speak with the employee to voice my concerns as they were busy and only took the keys and said I would be emailed the final invoice. The procedure was not clear at all and I spent over an hour trying to remove and put that rail in place.
DANIEL P.Rien
KARL T.The only thing i can say is maybe put a dolly in the truck to assist in the move.
christopher B.Very smooth pickup and return. I will be returning when needed again.
Jeffrey D.Trailer was dirty, it had dried cement in it. The gate was held up with what appeared to be an extension cord, because the chains were too long. The green cord on both sides was about 20 feet long and wrapped around multiple places on the trailer. The closure for the gate was deformed, which made securing the gate more difficult than necessary. The location is inside a gas station, which would be fine if there was a person to assist uhaul customers. I had to hookup my trailer and drop it off without anyone coming outside to make sure it was properly connected. No one checked the damages outbound and when I returned the trailer I was told that once they close they will check to make sure I returned it and then I would receive a receipt. Overall, the people are not rude, the equipment I received was in poor condition, and the customer service was non existent.
NICKOLAS F.I wax over charged on my Rental by 130 $. Call to speak with someone at the Local office 5 dsys and was put on extended hold. Call back several times could never speak to the actual rep. Left several messages and he never responded.
Irene J.Smile More....
Clinton S.Experience was swift and excellent ... No suggestions at this time
adrian Y.Everything was great the only thing somebody who had it before me left the cardboard on the dash so I left it there but other than that everything is perfect
rafael M.This was the worse experience I have ever had their truck broke down on me and I'm being held responsible for all the fees but in all honesty if the truck wouldn't have broke down I could have put my own gas and took my own stuff down
letraveya J.Extremely limited and difficult parking for a 15' truck. No instructions or clear signage on backing in vs forward facing.
Jan F.Van was infested with roaches! I'm mortified!!
Kimberly H.The tank was not where agent stated
Davia J.Your van was full of roaches. I locked the key in the van and your customer service Department offered no assistance. I had to call a locksmith because there are no spare keys to any of the uhaul vans or truck. Also when I dropped the van off at the location where I picked it up, the service clerk refused to give me a printed receipt.
David D.A
Roberto G.Very easy and fast. Would use them again
Richard C.I was supposed to pick up the truck on St. RD. 84AND I-95. I had a reservation that obviously doesn't mean crap. They said they had no trucks and it could be two or three days. I had movers waiting at my house to load the truck then. I had bought airline tickets to get back from the destination. This sucked
James E.Need to clean the inside of the driver and passenger areas. Dirt and dead roaches were found
Latoya E.It smelled bad inside. Everytime i braked i thought the transmission or something was going to breakdown. I really should not have driven this truck. So glad it didnt breakdown. Could not do sixtyfive mph it would shake.
Gloria D.Horrible customer service. Agent added extras to our reservation without telling us and tried to get us to pay without disclosing reason for additional charges. Very shady! Will never use U-Haul again. We also had our reservation moved without notice. Customer service sucks!!!!!
Michael D.The vehicle did not start the battery was dead I had to come back two hours later again to pick it up
Elisa K.Rude customer service, dirty interior. Manager refused to sanitize for COVID-19 at delivery!!!
Ali N.Have Uhaul supplies like blankets and furniture dollys at this location or at least don't let customers add them to the cart if they cannot be picked up at the same location.
BEN H.They charge me 99 cent a mile nd normally is 44 cents a mile so I end up paying more money the before
Natalie H.Staff was rude. Plus uhaul is way too expensive 1,19 $ per mile, lower the cost if you want to improve.
Shad H.Everything went perfect. Jay answered all of my questions, great customer service. Truly an in and out experience. Keep up the good work. I will always come back!!!
LASHANDA B.Truck dirty front and back Ref covid 19 A/C worked for 20 minutes in 95 degree heat. I want Compensation
Yorell L.Hard to find, slow costumer service, didn't not have all the equipment i requested
STEPHEN THOMAS K.To not park the trucks so close to each other.
Paulina G.the owner treats you badly, he doesn't explain things well and they throw everything at you. they talk to you super ugly.
STEPHANIE R.I have rented equipment at this location in the past, and never had a real issue there, but this time was exceptionally awful and cost me a lot of money. My reservation was schedule for 8 am. I arrived 5 minutes early, but the clerk at the location told e that the person who handles U haul wouldn't be in until 9. I said fine even though I chose that location because it gave the option of an early start, and I planned accordingly. When the person arrived started dealing with other customers before me, even though he knew form the get go that I was waiting since 8 am. I had to call the 1800 number which had me on hold for about 20 mins before I could get anyone to help. The offered me to change my reservation to a different location which was 15 miles away in the opposite direction of where I was intended to go, and at this point I was already 1 hour and half behind schedule. The person I spoke to was kind enough to give a credit for 50 $for not having the equipment ready on time, but that doesn't cover the costs of the extra 2 hours I had to pay for the help I had lined up for the day. On top of that they already had another job, so I couldn't pick up another piece of furniture that was in a different location, because I was told that I could only pick it up before 11, so now I will have to rent another truck to pick this one item that would only fit in a truck and I would need to pay helpers again. I don't know if anyone would get back to me about this issue, but needless to say I am extremely disappointing with the overall experience. Nestor Baza 8572063244 nbaza1@gmail.com
Nestor B.I've always used Uhaul to move. Gets the job done with no worries
Earlisa A.Great customer service, pick up and drop off was very easy!
Mona A.Yes customer service was wonderful at the toll-free number for the merchant however didn't want to help me at all with my problem nor did they want to issue my credit they told me that that had to come from the corporate office themselves so I would never use them again but u-Haul customer service you're the best.
Suzanne M.Person who knows how to explain and relate to customer in a friendly manner and not an unpleasant way .
Rose D.The guy was horrible, my reservation was at 8 the guy showed up at 8:50 and did not even say hello to us, Uhaul i would rethink of being partner with somebody like that. Horrible horrible horrible experience.
jose M.The guy was very rude told me that he had no space to accept the truck but when I looked at his parking lot he had plenty of empty space and was not professional or helpful
Percival L.Fantastic experience all around. Reserved a 15ft truck completely online. Walked into Valero on time and was in my truck about 5 minutes later (there were customers in front of me or this would of been even faster). Return was just as easy and fast. Super friendly and professional. Would highly recommend this location.
David B.Please call asap...thanks...954-599-6555
FRANCIS S.Parking was tough staff was helpful. There was confusion on why my pickup changed and if they could accommodate the truck. There should be confirmation between U-Haul and the drop off vendor/ drop off site. This way the customer isn't catching anyone off guard
Thomas W.No parking places, staff were unhelpful. Demanded 18 $for extra miles. Was not a pleasant experience.
David C.It was too expensive i paid 68 $on Wednesday and 180 $upon return on Saturday morning
dolly C.Let them know not to reach there before 10am on sundays. A real shame to have a customer to come and wait for vehicle to be dropped off and no one there to receive vehicle
Mark S.Continue to be people friendly
Charles C.My reservation was not in the aystem but I have email confirmation and I had to get a bigger more expensive truck.
Brandi M.Fast service no hassle and equipment was fairly new clean and worked well
Melissa B.The Manager inside was rude and unprofessional he told me that i could not get a U-Haul and they were close then i went online and requested myself and i ask him i thought you guys were close that's when he stated he didn't want to talk about...
adeler U.Change the morning employee
Ernesto R.Pro v ide coffee
LeRoy C.The rep was rude and disrepectful.. Dont know his name but its the one with the disability..I will never use them again and recommend that location. Never never ..
SANDRA B.Staff is rude and unhelpful
Damon R.Too much money per millage and overcharges
lourna J.They charged me 99 $and the promotion is 19,99 $. It was an abuse rate.
JESUS T.The vehicle was full of sand the tow haul keep going on causing more fuel to be used than needed WA$ given a contract pushed to sign it then found out I was charged for safe haul then when turning it in the person was a jerk didn% want to help] then told me to call u haul. So can someone please call me 720 364 5391 my name is greg
Warren W.The owner ask me to return the equipment in another location. I refuse ans finally I left the trailer there
Daniel R.