Le client n'a pas laissé de commentaire.Sango O.
Customer Reviews for Valero
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Oakland Park, FL 33311
(ON OAKLAND PARK BLVD BETWEEN NW 21ST AVE & NW 31ST AVE)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 9h pm
- Sam - dim : 9h am à 9h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Refused charges and was still charged 20$ for waiverNICHOLAS C.
Have someone there to clean n spray them before you rent them out to any one i it was full of fleas and dog hair and everything got with my worst worst worst experience in my 30 years of using u haul services i would walk before i ever rent another u haul for there i asked for a four day rent but i return it back within 30:mins after i pick it up so that should let you know just how bad it was !!!LOUIS C.
The staff is very friendly however the truck was filthy it had things left in from before there was a small roach and the right rear tire needed airgrettel G.
Already doing great keep it upNOEL E.
Very friendly, fast and efficient serviceSHARON C.
It was very easy to reserve it and good costumer service. Good experienceDaniel G.
Le client n'a pas laissé de commentaire.SHELCIA A.
Horrible customer service. They wait was ridiculous and then the employee barely knew how to complete the rental.Tyler C.
Le client n'a pas laissé de commentaire.EDWARD Y.
better client experience - alittle rude, and truck had issues, and i had no way to see the mileage because of service notice on dash, and was charges for 23 miles when I live 3,5 miles away from where i wentChristian E.
The gas station employees who handles customer service were the issue more than the company itself. I believe partnering with persons who aren't foul mouthed and disrespectful to customers would do the trick.Taquanya W.
Le client n'a pas laissé de commentaire.WADSON L.
Spent about 15 minutes each time to hand the rail at the back of the truck that wasn't aligned properly. Wasn't able to speak with the employee to voice my concerns as they were busy and only took the keys and said I would be emailed the final invoice. The procedure was not clear at all and I spent over an hour trying to remove and put that rail in place.DANIEL P.
The only thing i can say is maybe put a dolly in the truck to assist in the move.christopher B.
Le client n'a pas laissé de commentaire.INDIA H.
Very smooth pickup and return. I will be returning when needed again.Jeffrey D.
Trailer was dirty, it had dried cement in it. The gate was held up with what appeared to be an extension cord, because the chains were too long. The green cord on both sides was about 20 feet long and wrapped around multiple places on the trailer. The closure for the gate was deformed, which made securing the gate more difficult than necessary. The location is inside a gas station, which would be fine if there was a person to assist uhaul customers. I had to hookup my trailer and drop it off without anyone coming outside to make sure it was properly connected. No one checked the damages outbound and when I returned the trailer I was told that once they close they will check to make sure I returned it and then I would receive a receipt. Overall, the people are not rude, the equipment I received was in poor condition, and the customer service was non existent.NICKOLAS F.
I wax over charged on my Rental by 130 $. Call to speak with someone at the Local office 5 dsys and was put on extended hold. Call back several times could never speak to the actual rep. Left several messages and he never responded.Irene J.
Le client n'a pas laissé de commentaire.Kylun T.
Smile More....Clinton S.
Experience was swift and excellent ... No suggestions at this timeadrian Y.
Le client n'a pas laissé de commentaire.LEANA S.
Everything was great the only thing somebody who had it before me left the cardboard on the dash so I left it there but other than that everything is perfectrafael M.
This was the worse experience I have ever had their truck broke down on me and I'm being held responsible for all the fees but in all honesty if the truck wouldn't have broke down I could have put my own gas and took my own stuff downletraveya J.
Le client n'a pas laissé de commentaire.Richard R.
Extremely limited and difficult parking for a 15' truck. No instructions or clear signage on backing in vs forward facing.Jan F.
Van was infested with roaches! I'm mortified!!Kimberly H.
Le client n'a pas laissé de commentaire.craig J.
The tank was not where agent statedDavia J.
Le client n'a pas laissé de commentaire.Goldie K.
Le client n'a pas laissé de commentaire.JASNYN D.
Your van was full of roaches. I locked the key in the van and your customer service Department offered no assistance. I had to call a locksmith because there are no spare keys to any of the uhaul vans or truck. Also when I dropped the van off at the location where I picked it up, the service clerk refused to give me a printed receipt.David D.
Le client n'a pas laissé de commentaire.Mode N.
Le client n'a pas laissé de commentaire.Elsavictoria E.
Very easy and fast. Would use them againRichard C.
Le client n'a pas laissé de commentaire.YVETTE G.
I was supposed to pick up the truck on St. RD. 84AND I-95. I had a reservation that obviously doesn't mean crap. They said they had no trucks and it could be two or three days. I had movers waiting at my house to load the truck then. I had bought airline tickets to get back from the destination. This suckedJames E.
Need to clean the inside of the driver and passenger areas. Dirt and dead roaches were foundLatoya E.
It smelled bad inside. Everytime i braked i thought the transmission or something was going to breakdown. I really should not have driven this truck. So glad it didnt breakdown. Could not do sixtyfive mph it would shake.Gloria D.
Horrible customer service. Agent added extras to our reservation without telling us and tried to get us to pay without disclosing reason for additional charges. Very shady! Will never use U-Haul again. We also had our reservation moved without notice. Customer service sucks!!!!!Michael D.
The vehicle did not start the battery was dead I had to come back two hours later again to pick it upElisa K.
Le client n'a pas laissé de commentaire.CLARE J.
Rude customer service, dirty interior. Manager refused to sanitize for COVID-19 at delivery!!!Ali N.
Have Uhaul supplies like blankets and furniture dollys at this location or at least don't let customers add them to the cart if they cannot be picked up at the same location.BEN H.
Le client n'a pas laissé de commentaire.DEREK B.
They charge me 99 cent a mile nd normally is 44 cents a mile so I end up paying more money the beforeNatalie H.
Staff was rude. Plus uhaul is way too expensive 1,19 $ per mile, lower the cost if you want to improve.Shad H.
Le client n'a pas laissé de commentaire.darryl B.
Le client n'a pas laissé de commentaire.DONNETTE S.
Everything went perfect. Jay answered all of my questions, great customer service. Truly an in and out experience. Keep up the good work. I will always come back!!!LASHANDA B.
Truck dirty front and back Ref covid 19 A/C worked for 20 minutes in 95 degree heat. I want CompensationYorell L.
Le client n'a pas laissé de commentaire.Burnell M.
Hard to find, slow costumer service, didn't not have all the equipment i requestedSTEPHEN THOMAS K.
To not park the trucks so close to each other.Paulina G.
the owner treats you badly, he doesn't explain things well and they throw everything at you. they talk to you super ugly.STEPHANIE R.
I have rented equipment at this location in the past, and never had a real issue there, but this time was exceptionally awful and cost me a lot of money. My reservation was schedule for 8 am. I arrived 5 minutes early, but the clerk at the location told e that the person who handles U haul wouldn't be in until 9. I said fine even though I chose that location because it gave the option of an early start, and I planned accordingly. When the person arrived started dealing with other customers before me, even though he knew form the get go that I was waiting since 8 am. I had to call the 1800 number which had me on hold for about 20 mins before I could get anyone to help. The offered me to change my reservation to a different location which was 15 miles away in the opposite direction of where I was intended to go, and at this point I was already 1 hour and half behind schedule. The person I spoke to was kind enough to give a credit for 50 $for not having the equipment ready on time, but that doesn't cover the costs of the extra 2 hours I had to pay for the help I had lined up for the day. On top of that they already had another job, so I couldn't pick up another piece of furniture that was in a different location, because I was told that I could only pick it up before 11, so now I will have to rent another truck to pick this one item that would only fit in a truck and I would need to pay helpers again. I don't know if anyone would get back to me about this issue, but needless to say I am extremely disappointing with the overall experience. Nestor Baza 8572063244 email@example.comNestor B.
I've always used Uhaul to move. Gets the job done with no worriesEarlisa A.
Great customer service, pick up and drop off was very easy!Mona A.
Le client n'a pas laissé de commentaire.glen T.
Yes customer service was wonderful at the toll-free number for the merchant however didn't want to help me at all with my problem nor did they want to issue my credit they told me that that had to come from the corporate office themselves so I would never use them again but u-Haul customer service you're the best.Suzanne M.
Person who knows how to explain and relate to customer in a friendly manner and not an unpleasant way .Rose D.
Le client n'a pas laissé de commentaire.pasquale C.
The guy was horrible, my reservation was at 8 the guy showed up at 8:50 and did not even say hello to us, Uhaul i would rethink of being partner with somebody like that. Horrible horrible horrible experience.jose M.
Le client n'a pas laissé de commentaire.Terry N.
Le client n'a pas laissé de commentaire.ALTIMESE W.
The guy was very rude told me that he had no space to accept the truck but when I looked at his parking lot he had plenty of empty space and was not professional or helpfulPercival L.
Fantastic experience all around. Reserved a 15ft truck completely online. Walked into Valero on time and was in my truck about 5 minutes later (there were customers in front of me or this would of been even faster). Return was just as easy and fast. Super friendly and professional. Would highly recommend this location.David B.
Le client n'a pas laissé de commentaire.Connie R.
Le client n'a pas laissé de commentaire.Tracy C.
Please call asap...thanks...954-599-6555FRANCIS S.
Parking was tough staff was helpful. There was confusion on why my pickup changed and if they could accommodate the truck. There should be confirmation between U-Haul and the drop off vendor/ drop off site. This way the customer isn't catching anyone off guardThomas W.
No parking places, staff were unhelpful. Demanded 18 $for extra miles. Was not a pleasant experience.David C.
Le client n'a pas laissé de commentaire.alexander F.
It was too expensive i paid 68 $on Wednesday and 180 $upon return on Saturday morningdolly C.
Let them know not to reach there before 10am on sundays. A real shame to have a customer to come and wait for vehicle to be dropped off and no one there to receive vehicleMark S.
Le client n'a pas laissé de commentaire.Roberto C.
Continue to be people friendlyCharles C.
My reservation was not in the aystem but I have email confirmation and I had to get a bigger more expensive truck.Brandi M.
Le client n'a pas laissé de commentaire.Steve L.
Le client n'a pas laissé de commentaire.BERTHA D.
Fast service no hassle and equipment was fairly new clean and worked wellMelissa B.
Le client n'a pas laissé de commentaire.calvin K.
Le client n'a pas laissé de commentaire.Rose D.
The Manager inside was rude and unprofessional he told me that i could not get a U-Haul and they were close then i went online and requested myself and i ask him i thought you guys were close that's when he stated he didn't want to talk about...adeler U.
Change the morning employeeErnesto R.
Le client n'a pas laissé de commentaire.hernan L.
Le client n'a pas laissé de commentaire.Martha B.
Pro v ide coffeeLeRoy C.
The rep was rude and disrepectful.. Dont know his name but its the one with the disability..I will never use them again and recommend that location. Never never ..SANDRA B.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.LeRoy C.
Staff is rude and unhelpfulDamon R.
Too much money per millage and overchargeslourna J.
They charged me 99 $and the promotion is 19,99 $. It was an abuse rate.JESUS T.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.kester B.
Le client n'a pas laissé de commentaire.JUAN F.