Évaluations des clients Valley Equipment Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Valley Equipment Rental

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Nathanial M. le

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This was the only place in town that had the size truck we needed. The man in charge was rude, late for agreed time, and added charges that we were not asked about to authorize. He also chose a drop off location closest to him, not the end point of our one way move, which caused us to incur extra mileage charges. Would not recommend doing business here.

DENNY T. le

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The service rep was friendly and efficient.

danny b. le

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Le client n'a pas laissé de commentaire.

Kacie F. le

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Le client n'a pas laissé de commentaire.

marjorie b. le

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Newer location just getting set up. Excellent location, easy access, owner very kind and helpful

Kimberly S. le

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They very kindly waived the extra day fee because we were a little bit late (an hour or two) in returning it. I hope that they don't charge us for the missing blankets. If they do, I plan to call Uhaul to try to reverse it.

Michael K. le

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Very professional and polite!

Edward L. le

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This was not the original place that I was to pickup the rental. The original place Chevelles auto was not open when I arrived and I had to drive 20 mile to get a trailer. You did give me some $ back because of the inconvenience, which I thank you.

Michael W. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Everything was perfect

tom b. le

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Complete rip off. I’m disputing my charges. Calling the better business bureau. Local chamber of commerce. I can’t believe I got so hoodwinked by this horrible franchise. Whe I called U-Haul they refused to do anything about it after I told them what happened.

Ronald P. le

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The owner has three medium-large dogs who rushed at us barking as we entered the building. One of them jumped on me, and could have knocked me over as I am a short 73 year old woman with a bad back. The owner yelled at the dogs and they were not particularly obedient, so he had to keep yelling at them to keep them behind the counter. There is another review complaining about the dogs, so clearly the owner knows that this is a problem. If the size truck we wanted had been available at the other location in town (which we have used before), we would have gone there. We will never use this location again. UHaul needs to find another representative in Ashland.

mary jane l. le

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Nice people and easy to find location. Only thing that could be improved was where I wanted to drop off my equipment. The location chosen not by me was very much out of my way.

Kennth M. le

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No problems--great service.

fred g. le

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The man at the counter was rude. He had two large aggressive dogs running around the store that kept trying to sniff my butt and he continually yelled at them. It seemed it took a long time for him to process my pick up, almost like I was the first person to rent a truck from him. Then he overcharged me for two days instead of one.

Bruce P. le

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Le client n'a pas laissé de commentaire.

Andy T. le

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This is not my original drop off location. The first drop off location as previously selected and listed on the contract initially refused the trailer return. It is a filthy run down gas station. The employees were rude. After explaining the contract and my timetable (flight to catch) They told me I could leave it unattended in a remote field???? After 45 minutes of phone calls I was forced to deliver the trailer to the above location after hours. Needless to say the original drop off location was a terrible experience. Especially during moving and having to make it to the airport.

toni b. le

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I was told I need to rent the truck for multiple days. I was charged 79¢ a mile - web site says 59¢ I was charged a cleaning fee of $25 - need this refunded. Truck was returned in same condition Horrible experience - inaccurate information

CHRIS S. le

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New dealer, everything went well. 26’ truck had only 26K miles on it, ran well, even in the mountains of I-5.

Milo N. le

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The gas light came on 5 miles from pick up - it less gas than they claimed . Also very old truck that made a lot of different engine noises.

Colby M. le

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Le client n'a pas laissé de commentaire.

Courtney J. le

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I was told that the outside of the truck was "filthy" and charged a cleaning fee. I picked up the truck the day before and drove it 90 miles, all on the freeway. No chance that the truck got "filthy" in the hour and a half we drove it. No one was there to check the truck in and I wasn't asked to take pictures of the outside of the truck to prove it was clean when I dropped it off. Really felt like I got scammed. Will never use that location again. Was also told that the inside of the truck was dirty - we swept the inside out and it was spotless.

Katherine h. le

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The rep was courteous and calm and thorough...

Robin W. le

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I can't think of a thing. The wonderful man with the ponytail was very efficient and kind. He took care of everything within minutes. I will definitely return to the Applegate location for my next uHaul rental.

Rick P. le

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Simple and easy after hours drop-off procedures