Great people that run this locationâ€¦!Eva K.
Customer Reviews for Valley Equipment
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ojai, CA 93023
(& Encino Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fantastic service great ðŸ‘ communicationRenee H.
Don't give away your customers rental until you have contacted them....Karen P.
They were very helpful and kept me informed on any changes.Melvin B.
Le client n'a pas laissé de commentaire.Debra L.
The online check in was confusing and did not work.Jennifer O.
Le client n'a pas laissé de commentaire.William B.
Very lucky to get a truck last minJeff W.
Le client n'a pas laissé de commentaire.Mike W.
Just keep being you!Matthew S.
Le client n'a pas laissé de commentaire.MICHELLE G.
Le client n'a pas laissé de commentaire.steve L.
open a little earlierJames R.
Le client n'a pas laissé de commentaire.James S.
Truck had great acRobert K.
Le client n'a pas laissé de commentaire.Ian P.
Le client n'a pas laissé de commentaire.arian O.
The people at Valley Equipment in Ojai were fantastic, helpful and a joy to work with.Duane E.
Le client n'a pas laissé de commentaire.Lonn J.
Well the location of the shop is ideal for Ojai and OakView residents. Saves us from having to go into Ventura, miles away n full of traffic.SUSAN R.
I am utterly shocked by how disgusting this facility is. It is dirty, it looks like pack rats have been living there for 50 years. I cannot believe that Uhaul allows this lace to have its name represented. Why can't they clean up this place? How can Uhaul corporate not be aware of how dirty, stinky, and disgusting this establishment is. Other than that the woman who ran the front counter was nice. But someone from Uhaul should this place.Gregg E.
Le client n'a pas laissé de commentaire.Steven F.
Le client n'a pas laissé de commentaire.Kevin L.
Windshield dirty and air conditioning marginal. Location not prompt on 9-5 reported hours.Edward B.
Le client n'a pas laissé de commentaire.Arthur F.
Shockingly poor experience. No truck at the reserved time. Waited for an hour for it to be returned by the previous customer. No apology. Gas not full so I had to guess at how much gas to buy to get it to the same level. Then the location could not use my online reservation-the point of which was to avoid people. So, she needed to do the reservation again even though she knew I already had a confirmed reservation. She says she couldn't see it on her system but she sure knew who I was when I walked in so I guess she could see it! 30 mins later (so, that's 90 minutes in total) after having to produce my credit card and drivers license again AND go through the entire reservation process again (including a local contact â€œin case you don't return the vehicleâ€!!!) I managed to escape. The place is kept like a dump even though it has UHaul Top 100 posters all over it. It looks like it should be on an episode of the TV show Hoarders. And, on top of that, the location charged me for â€˜safe move' which I had expressly declined on my online reservation. When I called to have it reversed the woman said she had someone in the shop so she'd call me back. This is the same thing I heard at least five times when I was in there. And, of course, because I started 90 mins late, I ended 90 mins late and so did the guys helping me. All of whom missed dinner with their families and ate pizza courtesy of an embarrassed me. In short: Utterly useless on every level and I will never use that location again. If they are Top 100, your systems and criteria are equally useless. I wonder if I'll get the courtesy of a response from Uhaul? Is there a human reading this?Nigel C.
Le client n'a pas laissé de commentaire.James A.
Everything was great.Ted L.
Le client n'a pas laissé de commentaire.Jane R.
Make clear than one cannot check out truck before it opens at 9amDennis M.
Nothing. I am completely satisfied with my Uhaul experience todayCHAUN M.
Very nice business owners. Highly recommended.Mark P.
Le client n'a pas laissé de commentaire.Catherine T.
I've used U-Haul several times and I've never been disappointed by them they are amazing to work with I've rented trucks trailers and they are always clean and run good and I've never had a problem. thank you you allSteven W.
Le client n'a pas laissé de commentaire.KIM R.
Le client n'a pas laissé de commentaire.Janis H.
Customer service was outstanding. No suggestions for improvement.John G.
Drop off location was changed, this was 20 miles away ( I just moved to the Ventura and had no idea how far away It is from our new home.John A.
It was really convenient to have a pick-up location in the Ojai Valley!Kenneth C.
Le client n'a pas laissé de commentaire.Bryan C.
Le client n'a pas laissé de commentaire.AMBER C.
Guy running the place is awesome. Knowledgeable and considerateElliott J.
Excellent service à la clientèle.Robert F.
I liked it thank you and I will de using haul again thank you ðŸ™Jesus G.
Steven from Ojai went above and beyond. He drove to Oxnard to pick up the truck so I wouldn't have to. The trailer was bs, uhaul wanted me to go all the way to Santa Barbara, cancelled the trailer. Steven 10 stars! ðŸ˜Doreen L.
Le client n'a pas laissé de commentaire.Stephanie P.
Le client n'a pas laissé de commentaire.Justin C.
Le client n'a pas laissé de commentaire.JUAN H.
Always great service from this locationGraham S.
Le client n'a pas laissé de commentaire.Nicole K.
Le client n'a pas laissé de commentaire.Harold C.
Le service a été excellent. Steve is always helpful and professional.Lynda K.
Le client n'a pas laissé de commentaire.Stanley T.
Le client n'a pas laissé de commentaire.Annemiek S.
Include a spare tire, jack, & lug wrench on the truck.William E.
Le client n'a pas laissé de commentaire.ROGER F.
Straps fried, not flat of valley equipment, I had to travel far to pickup trailer u haul problem.Geoffrey H.
Love, Love, Love this location! Honest, trustworthy and family!Paula W.
Just a minor comment, but I have rented this same 10' U-Haul truck in the past, and the knob for the driver's side window is missing which makes it difficult to roll that window up and down. Otherwise, I am very satisfied and find Steve to be very good.Robert W.
I was told to drop the trailer at a location that no longer does UHaul. This messed up my schedule and was a big inconvenience.MICHELE M.
Just good service and fast,Christine H.
Nothing. Everything went well.Dennis L.
I told the agent that I was hauling a 7,5x7.5, 3,5 inches deep jacuzzi and would the truck I rented be able to haul it. I drove over 2 hours to discover that it wouldn't fit. Had rented 2 floor dolly's, that never got used.Gregory M.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Theodore M.
Absolutely professional & would refer to everyone 5 STARS âï¸ âï¸ âï¸ âï¸ âï¸Renee H.
Le client n'a pas laissé de commentaire.Michaele S.
Nothing, all was great. This location provided excellent, friendly service!Ellen K.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Jerilyne D.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Gael B.
Le client n'a pas laissé de commentaire.GINA T.
Le client n'a pas laissé de commentaire.becky L.
Always extremely friendly and accomodatingGraham S.
Le client n'a pas laissé de commentaire.Christine B.
Steve and the other gentleman who work here are very helpful!Renee M.
Love this place! It is the real deal!!PAULA W.
Le client n'a pas laissé de commentaire.Kelly C.
All good. Pete at rental location was very friendly and accommodating. Good vehicle. No problems.Thanks! Harald GoplerudÂHarald G.
Great costumer service, fast and efficient Best place in Ventura county!Luis G.
Le client n'a pas laissé de commentaire.KIM R.
Le client n'a pas laissé de commentaire.Saraj L.
Le client n'a pas laissé de commentaire.ALEXANDER S.
The truck was not clean at all and had no gas. The people were super nice thoughNicollee I.
The after hours check out was super difficult to use. After several tries my friend also tried who works were systems and training. She tried numerous times (accepting photo, then kicks you off,etc) before the checkout was complete. She stated the program was â€œbuggyâ€, needs to be researched and corrected.Roberta M.
Le client n'a pas laissé de commentaire.Andrew W.
Steve is very helpful! So glad to have Uhaul and Steve in Ojai!Renee M.
not a thing... ALWAYS amazing service when I rent from Valley Equipment.Joseph Z.
Valley Equipment gave me excellent service and information. Before that, I consulted the Internet and was very discouraged. Internet indicated U-Haul did not offer one-way rentals.Kathryn M.
Excellent service Professional HelpfulMOATAZ K.
No one was there at 4pm on a Thursday. Maybe because of Covid? Place not kept up at all.Raymond S.
Le client n'a pas laissé de commentaire.Holly M.
Need to make it easy for customers to pick up a units. If you live 30 to 45 minutes from the place you are told to pick the unit you might not be able to get someone to take you there. Make it a little easier.Marie R.
great customer serviceJesus J.
Le client n'a pas laissé de commentaire.Yitong Z.
Here are the Best on everything there, anything you need they will help, very Ptofessional very nice, I truly appreciate everything they do to helpBertha S.
Very quaint location with a very nice worker. Very helpful man.Olivia E.
Le client n'a pas laissé de commentaire.Molly R.