Évaluations des clients Valley Fuel & Services LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Valley Fuel & Services LLC

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Yarrow V. le

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I think they are just getting started, but be sure to call & talk to them directly, they don't seem to have everything the website offers. The truck was great though, brand new & ran great. Cost was a little higher than expected.

Robert S. le

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The van was given to me with only 1/4 tank of fuel. I attempted to contact the rep after discovering this after driving off with no success. I did return the truck with a full tank but at a cost of $111.00 with only using it for about 20 miles worth of fuel.

Dawn V. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Le client n'a pas laissé de commentaire.

Rose E. le

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Juneau Staff is the best!!!

IAN S. le

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Le client n'a pas laissé de commentaire.

Christy G. le

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Michelle was kind and courteous setting up our rental. Making sure we had mattress covers, a dolly and blankets. Days before our rental I received a phone call from a rude service representative. I did not catch his name. He stated the uhaul I rented a month in advance of my out of state move was not available and I was being upgraded to a 15’ truck from a 10’ truck. I already had a paid reservation on the Alaska state ferry for the 10’ truck and was leaving in 8 days. He repeated several times that due to the Alaska state ferry strike my reserved truck was no longer available. When in fact the strike had ended several weeks before. I was at work at the time of the call, on a short break and unable to continue the conversation. I returned the call back on my next break, the same representative became loud and belligerent that the change was not his fault and don’t I know about the strike, and began cursing. I stated I would be calling his supervisor. My online account was locked. I arrived to pick up my truck on the 23rd per my reservation, and the business was closed. I called the 800 #, was transferred twice, to a rep who already knew my name though I had not given it, she was condescending and rude. I offered to send her my text reservation showing 8 am pick up. The business sign showed an 11 am opening, the rep offered a 9 am pick up. I agreed and immediately received a text with the new pick up time of 9 am. The original reservation had also been changed. The dolly was removed and my return date was changed to a day earlier than I needed. The rep fixed the return date. I returned at 9 am to an uneventful pick up. The service rep was again kind and courteous! The local rep at the drop off destination was also helpful and kind. Long story short the phone reps need more training in customer service.

Sara L. le

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Le client n'a pas laissé de commentaire.

Fernando M. le

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All was excellent

Tevita M. le

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The truck needs some air in the left front tire. And when was asked at the front desk she said it’s ok but the lights signal was on so we put some in. On the second day the light shows up that the truck needs oil change soon. I hope that they can do better next time. Their hours of operation not very convenient but it’s okay

Rosemary E. le

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the crew in Juneau is great you couldn't ask for better customer service:) thank you

Jesse J. le

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Very courteous staff and they made the rental process easy!

Karen L. le

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Only because it is the only location available

Christy B. le

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They ladies there were very kind and helpful. Very good experience.

Rosemary E. le

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hello we got charges for taxes which our company is tax exempt and the juneau alaska number is disconnected thank you

Jacob A. le

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Le client n'a pas laissé de commentaire.

Dwayne D. le

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Everything was perfect. Got our move done flawlessly! Would highly recommend.

Kassee S. le

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Awesome customer service!

Richard S. le

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These guys were so awesome - I love them!

Raven K. le

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Valley Fuel was great, friendly, and very helpful. However I did get a call from the main office in Anchorage that subsequently changed my reservation against my wishes, and ended up requiring me to return the rental about 4 hours earlier than I originally needed. It really complicated my timeline and honestly ruined what I needed to get done.

Rosemary E. le

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a brand new site the employees are doing Great!

Fausto P. le

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needs a little improvement with marking office, but staff was there to assist me.

Tatyana S. le

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You are great. Thank you.

Wausaumoutouikw S. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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The young lady who helped me was very pleasant and efficient.

Kaia H. le

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The staff were very friendly and helpful to everyone

Lillian W. le

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Thank you so much for all your help and especially the wonderful attitudes. Moving can be so stressful with all the added costs but when you walk into a business and they’re so professional and helpful, it makes a world of difference

Melinda W. le

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Lannae was very understanding to our move and accommodating.

Joshua M. le

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Le client n'a pas laissé de commentaire.

Muriel D. le

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Le client n'a pas laissé de commentaire.