Only once we got there were we informed the uhaul location was shutting down for good. They tried to cut our reservation short but we got in touch with some uhaul overall manager and he let us keep it for the time reserved. But it was a hassle and a half to deal with it and even get in touch with him. Also the truck floors were all wet- maybe from even being cleaned but they should've wiped it down.SHIRA L.
Customer Reviews for Valley Fuel & Services LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer service, they go above and beyond for their customers!!Lola F.
The Anchorage Location (on the phone) was very helpful. The Juneau location not so much.Tom SEE NOTES W.
Le client n'a pas laissé de commentaire.Beth C.
The customer service at this site was so friendly and helpful - she made a stressful day so much easier. Thank you!!MARY L.
Do what you can to keep this location from closing its doors.Kris L.
Michelle really saved my morning. This is the first time renting a Uhaul. When the main state rep called and told me that they didnt have a van and switched me to a truck I was told I could show up early at 6:30 am and check out with the app which wasnt the case. They only open at 0900. She happened to be there and helped me out tremendously. Thanks Michelle!ANN-MARIE P.
Le client n'a pas laissé de commentaire.KAREN SUSAN J.
Send out the invoice immediately or better yet in person after you return the truck so as to allay any worry about being correctly charged. I'm still waiting for the invoice 2 days after returning.wayne M.
Le client n'a pas laissé de commentaire.mathew K.
Le client n'a pas laissé de commentaire.Tracy S.
I paid for additional fuel when refilling and did not get refunded for what was not mind to refuel. The staff was friendly and apologized for the non-fund for the overpayment of fuel. I feel as though you so stole my money. RichardRICHARD H.
Please don't close!DAVID E.
When booking a 4 hour afternoon rental, 12:30-4:30, it would be nice if they disclosed during booking that they close at 3:30, and charge an extra 20 $for leaving the rental outside their locked gate.ROSE R.
It was an efficient and friendly pick up & drop off, making an otherwise stressful experience of moving a positive one!Jennifer T.
Overall it was easy pick up and drop offJudson K.
Le client n'a pas laissé de commentaire.Rene G.
Le client n'a pas laissé de commentaire.Carol S.
I will love to rent again!ðŸ™‚Darlene V.
Le client n'a pas laissé de commentaire.MICHAEL H.
I found the on line site to be an easy way to check rates, availability and figure out the size I needed. The friendly on site service helped me get on my way for an efficient move!Jennifer T.
Le client n'a pas laissé de commentaire.DAVID ALEXANDER B.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.Andrew S.
You can't. It was a great experience. Owners are awesomeJEFFERY C.
Le client n'a pas laissé de commentaire.DOUGLAS G.
Le client n'a pas laissé de commentaire.ARON L.
Very helpful checkout service!Robert A.
There was some confusion about my reservations: eg I had both a week long rental followed by a 2 day single day rate rental. The regional manager resolved this problem quickly. Many thanks,PETER A.
Le client n'a pas laissé de commentaire.CARYN W.
Le client n'a pas laissé de commentaire.JAMES D.
Your website and your registration process.Lot S.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.COURTNEY P.
Nice new van and lanae was very sweetBrendan M.
Always a pleasure. Greay service.Jason K.
Le client n'a pas laissé de commentaire.Corey S.
Great people at UHaul Juneau!Tracy O.
Calling uhaul service needs improvement, I was on hold for an hour just to pay the fees for my uhaul box, which was super frustrating.Cassidy H.
Le client n'a pas laissé de commentaire.LIZA D.
Actually friendliness courtesy costmor service excellentPAUL M.
Nothing that I can see. The rental process was easy and the customer service by the person in the office was fast, friendly and efficient.KATHLEEN L.
Le client n'a pas laissé de commentaire.JEFFREY R.
I'm not sure the service was very goodEVELYN R.
Le client n'a pas laissé de commentaire.KEITH K.
I love the customers service & owners!!!MICHELLE M.
Truck was brand new and made me want to buy a Chevy again! The attendant was also very friendly and patient (considering that I didn't follow the return criteria, she was very considerate if my situation). Merci les gars!LUKE H.
Le client n'a pas laissé de commentaire.MARIA D.
They were flexible and friendly. I changed my reservation several times and they were patient and accommodating. Merci!KERRY T.
Le client n'a pas laissé de commentaire.LYNN S.
Le client n'a pas laissé de commentaire.Patricia E.
The lady at the front desk was very nice and helpful!!!!PAULA W.
Le client n'a pas laissé de commentaire.SHANNON K.
Thanks to the two uhaul teams of Juneau and Haines. I was able to get back on the road very quickly. Thanks guys.AARON H.
I'm going to call place tomorrow I reviewed my receipt emailed to me and the gallons of gas charged do not match the mileage I drove. Very confused!!!LEIGH S.
Le client n'a pas laissé de commentaire.Christopher E.
Le client n'a pas laissé de commentaire.WILLIAM B.
Possibly the worst customer exoerience of my life, and I have lived in a lot of so-called Third World countries. Lots of finger-pointing, lots of stress, lots of phone calls, and a box that arrived two weeks late.Liz K.
Le client n'a pas laissé de commentaire.CAROLINE H.
Le client n'a pas laissé de commentaire.LORIE D.
Le client n'a pas laissé de commentaire.CAROL S.
Le client n'a pas laissé de commentaire.PAULA D.
Everything was perfect Thanks DougDOUGLAS A.
Take cash and lower your prices in the milesDEBORAH E.
Le client n'a pas laissé de commentaire.Luann S.
Le client n'a pas laissé de commentaire.TREVOR R.
Service was Awesome, and truck rental was great!!!RYAN A.
Customer service was 5-stars - thank you!!OLIVIA L.
The truck was dirty I had to clean the truck at the start and as I completed my move.FRANK B.
Le client n'a pas laissé de commentaire.LOREN B.
Le client n'a pas laissé de commentaire.ROSEMARY E.
Great selection of moving equipment.Jeffery S.
Le client n'a pas laissé de commentaire.Jason C.
The chevrolet silverado we rented was in great shape and very reliable.MONIQUE W.
Everyone was super helpful and friendly. Great experience.ADAM E.
Super clean and friendly staffâ¤ï¸â¤ï¸â¤ï¸MICHELLE M.
Amazing customer serviceMICHELLE M.
The customer service rep was very friendly and understanding. Thanks for her service.POOPATHI M.
Le client n'a pas laissé de commentaire.TAMMY M.
Le client n'a pas laissé de commentaire.ALLISON G.
I wanted to rent for less than a day, but they had no after hours drop off. They told me to bring it in the following morning and I wouldn't be charged for the second day/rental period. When I received my bill I was charged for an extra day. I would like a reduced bill to reflect what I intended to rent for and what I was told.PETER J.
Great serviceMICHAEL R.
Great serviceMICHAEL R.
Great serviceMICHAEL R.
Le client n'a pas laissé de commentaire.DANIEL P.
I was pleasantly surprised that the truck was started and warming up when I arrived. This was a great experience since it was a cold day. Very thoughtful!KENNETH S.
Le client n'a pas laissé de commentaire.LILY H.
Nothing you guys were fast and Efficient it was a joy to use the uhaul to move. I was nervous about parking the truck and the gentlemen in the evening helped me park it. The lady in the morning answered all of my questions and even doubled checked what the insurance covered.ANGELINA S.
They were organized, helpful, and efficient.Jonathan S.
Absolutely wonderful experience! They had the van running and warmed up for us upon arrival. Extremely friendly!!HEATHER H.
Nothing to addMAE D.
Everything was perfect. Super friendly customer service, truck was already pre- heating and ready for me. Checking in and out went super fast and it was a wonderful experience.MIRANDA M.
Le client n'a pas laissé de commentaire.ZOE R.
Keep up the good work.STEVE K.
Very poor service. Tell customers the rental is the same rate for all-day usage. We didn't get everything moved because an employee scheduled another customer for the Uhaul. And, the Uhaul wasn't properly serviced.MICHAEL S.
Very polite workersPATRICK T.
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