Customer Reviews for Valley Market
(Concessionnaire U-Haul dans le voisinage)

3 évaluations

5801 Columbia Pkwy   Rockford, IL 61108

(815) 516-5094

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 7h pm
Heures d'ouverture spéciales
  • 4/21/2021 - 5/31/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(815) 516-5094

5801 Columbia Pkwy
Rockford, IL 61108

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 7h pm
Heures d'ouverture spéciales
  • 4/21/2021 - 5/31/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Reservation was made for in store pickup, and went through. Got there to find out that the store wouldn't open until an hour later. Came back since there wasn't any other options, and had the guy at the counter tell me that I should wait another hour for the manager to get there because he couldn't check out the truck to me. When I insisted, he figured out how to do it. It still took over a half hour to pick up the truck. The best part of this experience, however, was when I didn't receive the dolly I reserved online and had to carry individual boxes down several flights of stairs at my apartment I moved out of. Overall, I was unimpressed and very frustrated with the whole experience. My move wound up delayed by 2 hours, and then the guy at the desk screwed up my return time as well so in addition to getting the truck late it had to be back way before the amount of time I had reserved online. This caused me to have to rush the truck back sooner than intended and added unnecessary stress to the whole process.

Jesse P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise R. 
Évaluation :
1

Mobile order pickup had MULTIPLE issues. The location was unable to assist/sign in. I had to call Uhaul multiple times with a very long hold time for each call. We were not able to successfully get our truck until ONE HOUR after our scheduled pick up time. That is how long it took to get help and get things sorted. When we finally got our truck, it had not been cleaned out after the previous leasee (there was a partially drank water bottle and some boxes in the cab). In the middle of a pandemic, this was really unsettling. We'll be using Penske moving forward, not to mention my parents, who are moving from IL to CA in 2 weeks, have chosen to rent their cross-country moving truck from Penske based solely on this experience we had with Uhaul.

Kelly B. 
Non reviews have been submitted for this location.

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