Le client n'a pas laissé de commentaire.RICHARD N.
Customer Reviews for Valley Pool & Spa
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hudson, WI 54016
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : 12h pm à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
make sure all drop off locations come up in the U haul system even if they are relatively new. This is probably a uJason O.
Staff was so friendly and had everything ready to go when we got there! Return was very smooth. I would definitely items use this service again!Janine B.
I would rate the online customer service as very poor. Check the transcript of my chat with jazmine.Jake M.
The staff here were very friendly and curtious. No complaints at all. ThNk you.carol B.
It was a rainy day and truck leaked water into the back of the truck. Other that that it did the job for what we needed to get done.Kayla V.
Helpful and accommodating staff!Michael B.
Le client n'a pas laissé de commentaire.Doug B.
Le client n'a pas laissé de commentaire.Lyle S.
Definitely the best Uhaul rental place that I have used!Diane J.
Le client n'a pas laissé de commentaire.Ronald C.
Nothing. All was great!bob M.
Very helpful and friendly staff.Nathan S.
Le client n'a pas laissé de commentaire.Daniel E.
Le client n'a pas laissé de commentaire.Ryan H.
Le client n'a pas laissé de commentaire.Kathleen J.
Very customer friendly!!ROBERT L.
use mobile dropoffSusan W.
Le client n'a pas laissé de commentaire.Charlie A.
Le client n'a pas laissé de commentaire.ALLAN W K.
Guest service was above and beyond my expectation at this location.Scott W.
Valley Pools & Spa staff are great folks. Definitely my preferred U-Haul location.Ryan L.
Le client n'a pas laissé de commentaire.Tim B.
Very accommodating and friendlyYuri R.
Le client n'a pas laissé de commentaire.Karine M.
Nice clean facility with very helpful staff at this location. I'll definitely choose to rent trucks or trailers here in the future.Ryan L.
Very impressed with contactless cellphone checkinB. G.
They were very helpful.Gregory K.
Everyone was super friendly and helpful. My only concern was that the low tire pressure sensor was on and it looked like the front tires were much lower than the rear tires, but I confirmed with staff prior to leaving if it needed to be fixed and they said it was ok to use! Everything went well and I really appreciated the helpfulness and kindness of the staff. My father died suddenly and unexpectedly recently so experiencing this positive interaction during a time of sadness was appreciated.Jennifer C.
Dark and dangerous looking location . Hard to frond key drop box which was a long way from truck parking . Had to drive around the lot to see it . No signage anywhere . Very poor location .Jay S.
Le client n'a pas laissé de commentaire.mitch J.
Complaints I have are not with the location, but with: 1) the reservation change, and 2) the self check-out process. Regarding 1). I had made a reservation for a 26' truck to be picked up at a different location, three miles closer to my home. The day before my reservation I received a text indicating that I needed to call U-haul. When I did, I learned that the truck I reserved was no longer available at the location, i.e. my reservation was not honored (did you give the truck to someone else even though I had reserved it?). Thankfully a truck three miles further away was made available, but that cost me more money in mileage of course, and it does beg the question of whether I would have had a truck at all when I needed it -- because I did not make this change, U-haul did. Regarding 2). I had already filled in all of my information when I made the reservation (driver's license number, address, billing information, terms agreement, etc. etc.). The mobile app made me do all of this over again, and it was really cold outside at the self checkout in Wisconsin. Why do you make people repeat putting in information that they have already provided? Furthermore, I was required to provide a secondary contact, I put my wife's number in, in order to rent the truck. The keys were not released until someone at the other end (perhaps at U-haul gallactic headquarters) contacted my wife to see if it was OK that I rent the truck. Again, it was really cold outside, and you are making a customer wait in the cold to complete the self checkout process. This is totally unnecessary, and my wife was busy (we are moving after all). You should fix these process problems. best regards, Robert BrandtRobert B.
Le client n'a pas laissé de commentaire.Trudy B.
Le client n'a pas laissé de commentaire.Javier V.
Love the 24/7 pick up option as it gave me the flexibility to do the work when I had the time.Timothy W.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.Adam H.
Le client n'a pas laissé de commentaire.Tod G.
Le client n'a pas laissé de commentaire.Thomas Z.
Le client n'a pas laissé de commentaire.Bernard B.
Le client n'a pas laissé de commentaire.Brandon S.
Le client n'a pas laissé de commentaire.Raymond A.
Le client n'a pas laissé de commentaire.therea M.
Very professional, efficient, and friendly.Robert H.
Le client n'a pas laissé de commentaire.Roger R.
Make the online pick-up easier to manage. The only way we got the truck was that the location, Valley Pool and Spa was opened and they assisted us in getting the information accurate.Kathryn B.
Le client n'a pas laissé de commentaire.Christopher G.
Very friendly and knowledgeable staff.Paul S.
Double charged me for dolly and blankets. Requested refund and was ignored.Ken W.
Le client n'a pas laissé de commentaire.micheal M.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Reid L.
Extremely friendly and helpful staff. Was in and out quickly both for pickup and drop off. Je les recommande fortement.Kendra J.
The folks I dealt with in Hudson, Wisconsin were knowledgeable and extremely helpful, and courteous. They represent your company well!John W.
Le client n'a pas laissé de commentaire.Kurt G.
Le client n'a pas laissé de commentaire.Sean M.
The young man I spoke to the day before pickup was great but the lady that I had to deal with when picking up the trailer was awful - she acted like I was bothering her and charged me extra unnecessarily - never againRuss G.
The staff is excellent and went out of their way to accommodate my needs. The truck was perfectly cleaned and well maintained. We couldn't be more impressed.Cynthia W.
The customer service rep should hook up the trailer for the customer. The agent scolded me about not bringing a man along to hook it up. I had to show them how to hook the chains up to the hitch after I had to help lift it onto the ball. Not impressed. Will not be back to this location.Julie B.
Le client n'a pas laissé de commentaire.Warren L.
Make your web site more user friendly. Much easier to go to the agent location,George C.
Overwhelming good experience with the help I received from Vally Pool location. I would recommend them to anyone.JoAnn M.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Andrea R.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Dana P.
This was not my original location where I was to pick up the vehicle. My rating above is for the 2242 White Bear Ave location in Maplewood, MN where I was scheduled to pick up my truck per my original reservation. I got there and was advised they had no truck for me after I showed him my reservation. The person there an older gentlemen told me they had not been assigned the truck. He said that happens all the time because there is a shortage of truck. Hands me a phone number to call and said I would have to call that number for help. Total jerk. No offer to help, no empathy no nothing. What horrible customer service and indicative of the times I have been at this location. I call the number and the gal advises me she called me at 8:01 am about the issue which is 1 minute after I was scheduled to pick up the truck. She tells me they have a 10" truck in Wilmar Mn. I tell her does she know where Wilmar is?? Wilmar was 121 miles ( 1 Way) from my location. She advises me she has a 15ft truck over in Hudson, Wi. I ask her what she is willing to do for the inconvenience of all of this. She said she will knock off $14 but that is the best she can do. We are under a time crunch so we drive the 25 min to pick up the truck in Hudson. That facility was very nice and the truck itself was fine. When I drop off the truck the following day at a different drop off location than my original schedule, the gal tells me now I owe them $19 more for excess miles not taking into account the extra miles we had to put on the truck driving back from the other location. She says she can not help me with that and I would have to call the number back again for any changes. Just horrible customer service all the way around. And this for a many time repeat customer. Tell me why I would ever want to rent vehicles from you moving forward? You need new leadership at the White Bear Ave location in Maplewood.Kevin B.
Le client n'a pas laissé de commentaire.Matthew O.
Better customer serviceAshley P.
The staff at Valley Pool & Spa are really nice and easy to work with. Check out, and check in, was very easy. Pre check in online helps speed things up. There are a few different locations to choose from, but VPS seems to have the best variety of equipment available consistently. And because to the staff, I will rent from the thereJames A.
Everything was great except one thing, the running lights did not work so maybe the wiring needs looked at or fixed for the next person who rents it!? Blinkers, brake lights, emergency flashers were good but NO headlight running lights in the dark!!SCOTT H.
Le client n'a pas laissé de commentaire.Troy L.
Drove to 3 locations before I finally received a truck. Then charged me for 3 days instead of the requested 1. Absolutely the worst experience!jerome L.
Great people, great product, great costbradley W.
Le client n'a pas laissé de commentaire.Thomas O.
Le client n'a pas laissé de commentaire.Aymar S.
Le client n'a pas laissé de commentaire.Hung H.
Anne Zezza was super efficient and helpful at pick up spot Valley Pool and Spa. Arrived early and she was very busy with other business but got right on our rental agreement . Highly recommend! Greg G. Hudson WIGreg G.
Le client n'a pas laissé de commentaire.Willam W.
Trailer was kind of parked in and could have used some help hooking it up.Darrel B.
Le client n'a pas laissé de commentaire.Jason N.
Le client n'a pas laissé de commentaire.Tyler M.
Easy check in process. Professional, courteous, and timely. Merci.Ryan H.
Le client n'a pas laissé de commentaire.Deborah D.
Le client n'a pas laissé de commentaire.Jeff C.
Le client n'a pas laissé de commentaire.Kearney S.
Le client n'a pas laissé de commentaire.Lisa E.
Le client n'a pas laissé de commentaire.Ron N.
I would not recommend UHAUL to anyone ever again. It has nothing to do with this location but the overall lack of compassion and unacceptable service by your company as a whole.Mark L.
Le client n'a pas laissé de commentaire.Eric S.
Even though I had completed the on-line check in it still took 30 minutes to get the rental process complete. They had upgraded me to a bigger trailer but never shared that in the process so there was then confusion when I went to hook up the trailer. The young men were pleasant but the process seemed clunky. They wanted 2 additional phone numbers besides mine for emergency contacts.Scott S.
I have never had a better U-Haul experience. I wish all U-Haul locations were as easy to deal with as this one. The staff was great to work with.Monica F.
Le client n'a pas laissé de commentaire.larry H.
Le client n'a pas laissé de commentaire.Susan W.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.Casey K.
Le client n'a pas laissé de commentaire.Kathy T.
Le client n'a pas laissé de commentaire.William D.
U-Haul was wonderful - we made multiple reservation changes and everyone, including this location and dispatch was flexible. Much appreciated!Jennifer H.