Évaluations des clients Valley View Motors LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Valley View Motors LLC

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Kenneth S.
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The manager, Karen, great at explaining details and setting the rental up!

Steven C.
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Charged for an additional day when truck was returned one day early.

NATHANR B.
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I returned the vehicle after hours. The operator came to the door and explained the drop off process even though the building had closed 45 minutes earlier. Easy drop off process. I would gladly recommend this location.

john P.
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Le client n'a pas laissé de commentaire.

Jaclyn M.
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The app needs some major updating. To give the truck back, it took so long because it kept crashing whenever I was taking photos. My phone is new and has no problems with other apps.

Walter C.
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Le client n'a pas laissé de commentaire.

HUGHGWYNN W.
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Le client n'a pas laissé de commentaire.

albert E.
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Chris was awesome. He was very flexible with my pick time.

william P.
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Friendly and quick as well....easy experience

BRENDALEA W.
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I used the Uhaul app to reserve a van at the Jefferson Street, Harrisonburg location. When I got there the staff were completely ignorant of how to facilitate my rental. "the person who does Uhaul is on extended vacation". There was nothing they could do for me!!! I searched Google for my next nearest Uhaul and found the Market Street facility. I was feeling very down on Uhaul.

Denise S.
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Le client n'a pas laissé de commentaire.

Bruce K.
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Le client n'a pas laissé de commentaire.

MICHAELLEE M.
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Le client n'a pas laissé de commentaire.

Delberta E.
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Everything was great. The associate was very helpful and professional. Will definitely recommend to friends and family.

LEMUEL A.
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Le client n'a pas laissé de commentaire.

WILLIAMDUDLEY S.
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Chris at my pickup and drop off location was GREAT! Outstanding customer service.

JAMESKEITH O.
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Great customer service

TERRYRAY B.
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I do not remember the name of the person in charge, but he was excellent and extremely helpful. I highly recommend this location for pick up and will do so when the need arises again. Terry Burkhalter

Robert K.
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Dont go here if your in need of a U-haul truck!!!! The man running the place seems nice but he's going to GOUGE you when it's all said and done. First of all when I rented the truck online I am pretty sure I selected on way trip. When I arrive to u hual pick up location he informs me that I had a in town truck and it had to come back to this location. I had to bite the bullet bc l needed the truck! Even though I knew this was gonna cost me and extra $1.29/mile. Then when it came to returning the truck all he told me was it had to be back Sunday by 9 a.m. that's it nothing else put the keys in the Dropbox easy peasy. I was charged $25 for returning the truck after hours for not notifying him. I had to look it up as it was listed as after hours service fee on the receipt. On top of that I was charged $20 for cleaning. Well he is going to be in a world of shock when I call his boss and inform them of this and inform them I have pictures of after I clean the truck inside and out. I spent at least an hour and a half cleaning the outside of the truck cleaning the bed out and cleaning the interior out only to get charged another $25. I'm telling you don't do yourself a favor and go here or you'll get charged unnecessary BS

Michael G.
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Le client n'a pas laissé de commentaire.

Robert S.
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Dropped off using the app. It was after hours at the drop off location.

David P.
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Le client n'a pas laissé de commentaire.

David P.
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Very helpful and easy to work with

Ashely R.
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Make sure your sites/apps actually work when specific UHAUL locations are closed! Actually apply the discounted vehicles when advertising the instead of overcharging the customer. Will not be using UHAUL again.

Kyle V.
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Super friendly, quick and professional service

TERRY RAY T.
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Asked to pick up early, was told 12pm. Waited an entire hour for me to pick up the truck

Michael B.
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Trashy place.

Scott M.
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Le client n'a pas laissé de commentaire.

Deonte H.
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Le client n'a pas laissé de commentaire.

ZAHER A.
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The office was closed when we arrived. The dispatcher could not get ahold of the people in charge so she checked is in over the phone

mary anne J.
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Le client n'a pas laissé de commentaire.

Jamie T.
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Hours listed on Web site , but no employees were on site. Could have been more clear about drop off process.

Nicholas C.
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Le client n'a pas laissé de commentaire.

Wyatt W.
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I would be happy to explain this dismal experience. Call me

Sean D.
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Online drop off was required, but cell service so poor, the internet was unresponsive. Completed the check in from down the road, but still incurred the $20 fee. Truck was returned 1 hr. Early during the daytime.

Chris L.
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Le client n'a pas laissé de commentaire.

Dustin M.
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The online check in process was super easy to follow and made things super convenient.

Morgan R.
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I paid for 1 dozen moving blankets, and they were not present when I picked up the vehicle.

Joseph L.
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Le client n'a pas laissé de commentaire.

Ronald C.
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should have sign posted about drop off fee when you don't have personal there to recieve property . we deserve a refund of 20$

Teresa F.
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I was charged a $25 cleaning charge for a truck that I had personally cleaned. This is bull - I demand that this amount be refunded or I will dispute this with my credit card company. I submitted the appropriate photos to self check in.

James L.
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The lot is a little difficult to maneuver around in.

William C.
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Karen Munns was extremely helpful and professional.

Anthony H.
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Cleanliness was a major issue. Truck was very dirty!

Dan M.
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Le client n'a pas laissé de commentaire.

Roy C.
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No one was around. sign on door said be back in 30 minutes. waited an hr. Had to go to app to drop truck off.

Michael W.
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There was a problem with the computer program not recording when I returned the truck. Karen Munns at Valley View realized the computer error and was able to have bill corrected so it was accurate. Great customer service. Thank you

Jordan E.
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Le client n'a pas laissé de commentaire.

SRIKANTH V.
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Returned the truck on Sunday. Store is closed so couldn't rate it.

Andres G.
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Le client n'a pas laissé de commentaire.

Samantha K.
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The woman was extremely rude when dealing with me and my roommate she insulted us directly to our faces and yelled at us.

Kenneth M.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Le client n'a pas laissé de commentaire.

James R.
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Have working mailbox for messages.

David S.
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Le client n'a pas laissé de commentaire.

James L.
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The lady that manages this location was very helpful. We needed a trailer on short notice, the manager took care of us quickly and professionally

David B.
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Great

Tad W.
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Le client n'a pas laissé de commentaire.

SUSAN A.
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The app had trouble verifying by GPS that I was actually in the parking lot of the correct location for pick up -- had to retry multiple times. I was getting worried that it might not work -- and it was pouring down rain! Other than that -- all went well.

Frank L.
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Don't know if it was clean or that they were helpful. We showed up at 10:30 with a sign that said they opened at 10:00 and the door was locked. Just dropped the key in the drop box and left.

Brent F.
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Why was I charged a $25 cleaning fee? I thoroughly swept out the truck. This is a rip off.

Nicole C.
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The receiving location was not open during their stated hours of operation and then failed to report that the UHaul equipment had been received. Days later we received a notification that we had not turned in the equipment and had to make several phone calls before it was resolved. UHaul (Corporate) was very helpful when we called.

Nicholas C.
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Uhaul trailers need a jack stand

Jon-Mark O.
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Owner/operator was very helpful outside of office hours; she just happened to be there and stopped what she was doing to make my experience better.

russel L.
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Make sure that when a location says they'll be open on a Saturday that they'll actually open.

jill G.
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Le client n'a pas laissé de commentaire.

Eric P.
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Although the location opened slightly late, the management was professional and cordial. I will turn to this location for future rentals as required.

Leonard S.
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Karen was great..very helpful and efficient.

Richard M.
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I didn't have to be sold on the fact that I was late. I didn't have to have an approach that they were not sure what Uhaul was going to do. I was at least 6 hrs late.

Lauren B.
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Le client n'a pas laissé de commentaire.

Ronn D.
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a bit understaffed at opening time, only 1 agent to help with 4 or 5 different customers. But agent was efficient, friendly, and helpful.

Donald A.
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Le client n'a pas laissé de commentaire.

Idalma V.
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Le client n'a pas laissé de commentaire.

Gregory K.
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Le client n'a pas laissé de commentaire.

Marsha P.
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Le client n'a pas laissé de commentaire.

Lisa A.
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The website should clearly state that there is a $10 mandatory insurance coverage fee unless you provide a copy of your declarations page at the time of the rental. Once you are onsite for pick up that is not possible. This is a U-Haul issue not VVM. They were fabulous!

Sandra E.
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Le client n'a pas laissé de commentaire.

Bruce C.
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Le client n'a pas laissé de commentaire.

KAREN S.
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Le client n'a pas laissé de commentaire.

John A.
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Le client n'a pas laissé de commentaire.

Gerald C.
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Le client n'a pas laissé de commentaire.

Derrick W.
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Le client n'a pas laissé de commentaire.

Mary C.
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Karen was fantastic. Professional, accommodating and so friendly. I highly recommend Valley View and will use them again if I need this service.

Tom O.
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Karen has impeccable customer service and handles the chaotic nature of the job in a very professional capable manner. Uhaul Corporate needs QR codes on all equipment to better keep track of equipment and avoid data entry errors.

William H.
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None at this time.

John B.
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Mobile return process was long but effective.

Deborah M.
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Le client n'a pas laissé de commentaire.

John V.
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Le client n'a pas laissé de commentaire.

Jamel C.
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Le client n'a pas laissé de commentaire.

Jeremy S.
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This location was very hard to get into cause it was full of crap in the way. When we went inside the whole place looked like a tornado went thru it. We returned the unit a day early and left 3 of our blankets so she said she was going to put our contract on hold til the next day so we could bring the other blankets back... but they went ahead and charged us anyway! The over all experience was not good on that end. As you know moving a long distance is tough and when you have to deal with things like this as well it makes it worse... it has made my whole experience with uhaul a poor one.

shirley A.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Shanielle C.
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Le client n'a pas laissé de commentaire.

Christie D.
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Le client n'a pas laissé de commentaire.

WEHNDELL P.
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Everything was fine until I returned the truck. I had to sit and wait 25 minutes before I got in an office to checkout, Then the lady said she was having computer issues and wouldn't give me my $100.00 cash deposit or take our card payment. It was an hour and 15 minutes, I demanded she pay me and I was leaving! I'll never go back there. So unprofessional!!!!!

Collen W.
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Le client n'a pas laissé de commentaire.

KATE D.
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Le client n'a pas laissé de commentaire.

Mohammed K.
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Le client n'a pas laissé de commentaire.

Paul A.
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No issues, very knowledgeable staff went over everything with me, equipment was very new and in good shape.

Sherry W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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