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Make sure the vehicles are properly serviced. The truck that I rented vibrates, almost shakes, constantly. May need brakes, front tires or balancing but it's bad.
Staff was very thorough, friendly and efficient.
The return was very fast and the personnel was very friendly and helpful keep up the great customer service
We rented a truck and there were blood stains in it upon pickup. We rented a unit and my husband was told the hole would be fixed in unit and to not worry. My husband visited the unit today and our items are covered in mold and ants. He mentioned the smell is awful from rat feces. A lot of our items are wet from the leak as well.
The location is difficult to get into and out of with large moving vehicles. The aisles between storage units are narrow and bumpy. I understand it's hard to keep leaves off of the equipment but it looked like it hadn't been cleaned for days. The A.C. was little to none. It blew hot air the whole way. The air outside was colder!
Paige, at the receiving end of my contract was the most awesome uhaul agent I've ever dealt with in 40 plus years!!! Thanks Paige ( spelling?)
When a customer orders a dolly, pads and other extras MAKE SURE THESE ITEMS ARE IN THE TRUCK!
A better way to measure the miles done by the customer
Online check out was horrific and cost us time that we could have been moving.
I paid for a dolly and they did not provide us one. The location we dropped the truck off at said they were unable to refund because it was not local.
