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Natalie Rochelle N.
Customer Reviews for Value Home Furniture
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great staff. Took care of all the paperwork in a few minutes.
FRANK L.I love the service. The young lady made it happen for us. She fixed the schedule and made my day
SUNNI P.The sales associate was very professional and supportive. Only concern, I needed the rental before 10:00 am.
John C.Staff was very nice and Cordial ..
BRENDA M.Clean and sanitize the equipment before use.
ANTHONY J.Rented me a van truck that smelled like dog poo. Hair was all over the seats. Im allergic to dogs cats. I call her to tell her she admitted to know about the smell. I really needed this van. Upon return she told me she wasn't giving me a refund. The truck smelled fine now. You know I was upset. Im not expecting free but I should've been compensated in a way you'd want me to come back and give better reviews. Her attitude was so what. Not cool
Shirley R.Desk people are friendly & professional. Great place for U-haul truck rentals.
Ivanhoe H.I was charged for gas we put back in and the mileage they charge me for was complete wrong
RHONDA D.The service served my needs excellent.
ROOSEVELT Y.The first van we were given filled with dry mud, we requested another. The second van was littered with trash tucked underneath the seats and between compartments. There were several roaches seen in the van and later on some of our belongings. The worst experience ever, if it's not an actual U-haul facility beware.
Tina T.When I went to my original location to pick up the van, it was not there and I had to be sent to another location way out of the way to get my rental. The fact that I was not notified beforehand was disappointing> I won't Uhaul again if I don't have to
Daniel B.Great overall experience!
Deirdre S.Clean the inside of the truck. Fix the engine light.
Derrick D.Check them gas tanks cause as I went to put the gas back I used, It ran out on the ground cause I guess it was already full, but the gas hand said different & my gas went all on the ground & I told the store & y'all still charged me for gas which was unfair
Debra B.Nice spot, also can get furniture ... calm setting ... I'd recommend
nneka P.The truck was ok yes I'll rent again
janis W.Clean the truck.
Fannie E.LOVE LOVE 💘
Victoria T.Everything Went wrong from the Original place I was supposed to pick The truck up To the 2nd place That wasn't open on time. I got the truck After 10 o'clock And was originally supposed to pick it up at 8.
JEFFERY F.I was sent to another location where no one was there and I felt like I was set up like was going to get rob. Then when I returned back to 67 location wasn't a friendly atmosphere.
Valerie L.It was a quick in and out experience
Spencer J.I tried to return the truck on the U-Haul app and everytime i put the miles in and it said that it was less than I checked out with! I was not supposed to be charged the $20 convenience fee for an error in the app! And I put more gas in than I left with also!!
Sophia B.Truck wasn't clean miles was wrong and gas was wrong I will never go back to this location customer service was horrible
tashina W.Overall experience was pretty good however I felt that the interior of the Cargo van could have been cleaner
jerome B.My experience was great keep up the good work
sean R.The young lady was very nice to us greeted us with a wonderful smile
victoria T.Location and staff were horrible very unprofessional and very very disorganized and super filthy
Esbeidy P.Please improve The rude regional manager and please help the customer more and with no attitude
Christina L.They had on paper that the gas was at 3/8 when I got in it was only at 1/8th I had to go straight to gas station I left it back where it was when I got it and they charged me $16 and change because they had it wrong also shoes and cigarettes where in truck when I got in also told me it was 0,6 cents a mile never told me about a $20 after hours fee
Sabrina A.A previous customer had just returned the truck before renting it out to me. Wasn't cleaned nor disinfected.
alan C.Make sure that the gas is at a quarter tank because when I drove off immediately went to E.And the vehicle wasn't cleaned inside
gerald W.Get more local location
CHANDRA L.Make sure the app is app works for all phones
NATE W.The outside of the store was very dirty garbage all in the parking lot and the truck it self needs work it blew out hot air instead of cold air when we turned on the air conditioning
mary L.Make sure the vehicles are clean.
Cedric W.Was not Fully clean in the back of the van
Lannie A.Clean the trucks mine smelled of urine and they told me its a $200 cleaning fee but it wasn't clean when I got in.
Deonte A.Everything was excellent
Dennis H.The receptionist was rude and there was cords on the floor i all most tripped and I'm 6mos I felt cheated out of my money and I will not be using uhaul again
Rena B.The cargo van I used had specs of wood or old leaves in the back of the van. Other than that this U-Haul rental location and equipment was excellent. I already recommended it to my sister.
Antarius H.Did not even ask for a drivers license. The truck reeked of smoke.
Andy G.Was treaty with awesome professionalism. ?????
rafael G.Keep up current service.. No changes needed.
Ricardo B.Truck cab smelled of Marijuana . was nervous to use truck , but had absolutely no choice but to use truck, had to move . voiced my concern to Uhaul Customer service and they didn't care. All about profit !!!! Go to Penske or Home Depot instead !!!!
Shaneice S.Very professional and courtesy..
robert J.Don't over charge them like they did me
Monica S.Excellent service à la clientèle. Keep it that way. They're very friendly understanding and easygoing Looking forward to needing them again
Joshua P.service light on vehicle . Wait long
Ronald N.Customer service was excellent.
HERBIE T.Merci
LINDA T.Move visible signs for Uhaul rental.
Veronica N.Bien
Garland L.You reassigned me to a different pickup location than the one I chose. What was the point of asking me to select a location more than a month in advance if you were not going to honor it? That was an infringement on the contract I agreed to-- including the price. If you were going to reassign me to the UHaul location that best suited YOU, the cost should have been significantly lower.
Rachel S.Thomas was an amazing acomidater. He worked with me on many levels! I greatly appreciate his service and would recommend anyone to do business with them on account of this man.
marchae M.The service I received was very good I was treated great nice friendly people who worked with me
Theresa M.The customer service was not what i expected The store kept telling me that my truck was canceled . Come to find out it was reserved under my son's name instead of mine. They was no concern. Just your truck was canceled by uhaul and said that had no more trucks available. After being in the phone with customer service trying to verify my son's driver's licenses when received the call from the store pick up. So i got a late start to my move. They were no apologies or any discounts. They even call themselves locating another uhaul location but we would only get it till 4. That was not acceptable. Then on top of the suggestions no one attempted to look like they were putting the order in for me to rent a uhaul truck. No i would never suggest this location for a uhaul. I was so disappointed with this reservation
Jeffery B.Nothing against the furniture store, they made me feel a lot better going in there. Uhaul canceled my reservation without my knowledge. I went to pick up my truck at 6:45 for the 24/7 pick up and wasn't able to access anything online. After getting hung up on numerous times from uhaul customer service I gave up. At 8:30!!!! I sat there trying to get answers and was tossed around like a rag doll. Yes I acted crazy on the phone. Only because my day was suppose to start at 7 and we have to get the truck from the location at 12. Totally ridiculous. When I got there to get the truck the manager of the store said my key was there the whole time. So what was the run around about uhaul?? Never again.
Courtney P.I believe these small trucks are riged to go up miles that shouldn't be up to how far they go every other block is not a mile.
Joanie H.I had no problem with the location I had problems with the customer service and the online service I was not able to get the key
Carlos M.Very Nice Service. My 26 feet Truck was awesome...only 168 mile were on it.
Syed R.My only complaint throughout this whole process was that the inside of the truck had all the remnants of the previous drivers. As a professional driver, it made my flesh crawl. I didn't smoke, or eat in the truck and if I had I would have cleaned up behind myself. You should implement this as a rule or pay an additional fee to have someone clean for them. Jmo!
elizabeth G.