Customer Reviews for Value Home Furniture
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

3

I was sent to another location where no one was there and I felt like I was set up like was going to get rob. Then when I returned back to 67 location wasn't a friendly atmosphere.

Évaluation :

5

It was a quick in and out experience

Évaluation :

4

I tried to return the truck on the U-Haul app and everytime i put the miles in and it said that it was less than I checked out with! I was not supposed to be charged the 20 $convenience fee for an error in the app! And I put more gas in than I left with also!!

Évaluation :

1

Truck wasn't clean miles was wrong and gas was wrong I will never go back to this location customer service was horrible

Évaluation :

5

Overall experience was pretty good however I felt that the interior of the Cargo van could have been cleaner

Évaluation :

5

My experience was great keep up the good work

Évaluation :

5

The young lady was very nice to us greeted us with a wonderful smile

Évaluation :

1

Location and staff were horrible very unprofessional and very very disorganized and super filthy

Évaluation :

3

Please improve The rude regional manager and please help the customer more and with no attitude

Évaluation :

2

They had on paper that the gas was at 3/8 when I got in it was only at 1/8th I had to go straight to gas station I left it back where it was when I got it and they charged me 16 $and change because they had it wrong also shoes and cigarettes where in truck when I got in also told me it was 0,6 cents a mile never told me about a 20 $after hours fee

Évaluation :

2

A previous customer had just returned the truck before renting it out to me. Wasn't cleaned nor disinfected.

Évaluation :

4

Make sure that the gas is at a quarter tank because when I drove off immediately went to E.And the vehicle wasn't cleaned inside

Évaluation :

3

Get more local location

Évaluation :

5

Make sure the app is app works for all phones

Évaluation :

2

The outside of the store was very dirty garbage all in the parking lot and the truck it self needs work it blew out hot air instead of cold air when we turned on the air conditioning

Évaluation :

3

Make sure the vehicles are clean.

Évaluation :

5

Was not Fully clean in the back of the van

Évaluation :

2

Clean the trucks mine smelled of urine and they told me its a 200 $cleaning fee but it wasn't clean when I got in.

Évaluation :

5

Everything was excellent

Évaluation :

1

The receptionist was rude and there was cords on the floor i all most tripped and I'm 6mos I felt cheated out of my money and I will not be using uhaul again

Évaluation :

5

The cargo van I used had specs of wood or old leaves in the back of the van. Other than that this U-Haul rental location and equipment was excellent. I already recommended it to my sister.

Évaluation :

3

Did not even ask for a drivers license. The truck reeked of smoke.

Évaluation :

5

Was treaty with awesome professionalism. ?????

Évaluation :

5

Keep up current service.. No changes needed.

Évaluation :

2

Truck cab smelled of Marijuana . was nervous to use truck , but had absolutely no choice but to use truck, had to move . voiced my concern to Uhaul Customer service and they didn't care. All about profit !!!! Go to Penske or Home Depot instead !!!!

Évaluation :

5

Very professional and courtesy..

Évaluation :

1

Don't over charge them like they did me

Évaluation :

5

Excellent service à la clientèle. Keep it that way. They're very friendly understanding and easygoing Looking forward to needing them again

Évaluation :

3

service light on vehicle . Wait long

Évaluation :

5

Customer service was excellent.

Évaluation :

5

Merci

Évaluation :

3

Move visible signs for Uhaul rental.

Évaluation :

5

Bien

Évaluation :

1

You reassigned me to a different pickup location than the one I chose. What was the point of asking me to select a location more than a month in advance if you were not going to honor it? That was an infringement on the contract I agreed to-- including the price. If you were going to reassign me to the UHaul location that best suited YOU, the cost should have been significantly lower.

Évaluation :

5

Thomas was an amazing acomidater. He worked with me on many levels! I greatly appreciate his service and would recommend anyone to do business with them on account of this man.

Évaluation :

4

The service I received was very good I was treated great nice friendly people who worked with me

Évaluation :

1

The customer service was not what i expected The store kept telling me that my truck was canceled . Come to find out it was reserved under my son's name instead of mine. They was no concern. Just your truck was canceled by uhaul and said that had no more trucks available. After being in the phone with customer service trying to verify my son's driver's licenses when received the call from the store pick up. So i got a late start to my move. They were no apologies or any discounts. They even call themselves locating another uhaul location but we would only get it till 4. That was not acceptable. Then on top of the suggestions no one attempted to look like they were putting the order in for me to rent a uhaul truck. No i would never suggest this location for a uhaul. I was so disappointed with this reservation

Évaluation :

1

Nothing against the furniture store, they made me feel a lot better going in there. Uhaul canceled my reservation without my knowledge. I went to pick up my truck at 6:45 for the 24/7 pick up and wasn't able to access anything online. After getting hung up on numerous times from uhaul customer service I gave up. At 8:30!!!! I sat there trying to get answers and was tossed around like a rag doll. Yes I acted crazy on the phone. Only because my day was suppose to start at 7 and we have to get the truck from the location at 12. Totally ridiculous. When I got there to get the truck the manager of the store said my key was there the whole time. So what was the run around about uhaul?? Never again.

Évaluation :

3

I believe these small trucks are riged to go up miles that shouldn't be up to how far they go every other block is not a mile.

Évaluation :

5

I had no problem with the location I had problems with the customer service and the online service I was not able to get the key

Évaluation :

5

Very Nice Service. My 26 feet Truck was awesome...only 168 mile were on it.

Évaluation :

4

My only complaint throughout this whole process was that the inside of the truck had all the remnants of the previous drivers. As a professional driver, it made my flesh crawl. I didn't smoke, or eat in the truck and if I had I would have cleaned up behind myself. You should implement this as a rule or pay an additional fee to have someone clean for them. Jmo!

Évaluation :

3

The truck need to be serviced

Évaluation :

4

Truck was dirty when i picked it up and got charged for.cleaning.

Évaluation :

3

I got a horrible allergy attack due to the cabin of the truck smelling like cigarettes. You should charge a fee for customers bringing back your trucks smelling like death so you can clean them. Should people want to smoke in their personal vehicles, great that's your personal vehicle. Don't submit everyone else to that. Additionally, the app was not responsive and said my reservation was not completed, so I had to go inside which bypassed the whole point of using the mobile app.

Évaluation :

3

Your prices deceive people, it said one thing on the truck, and price is way more than that..But over all it served it purpose..

Évaluation :

4

Very friendly service and helpful

Évaluation :

1

Customer service was terrible, the representative was unprofessional and Mean! I will never go back unless the rep is gone and I receive better service.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

This location was fine the problem was customer service at gage park I was told one thing and I had to deal with a rate that that would end up more expensive and smaller truck. I did one trip with the truck and did the rest with our cars. It made my day longer.

Évaluation :

5

Had a great rental experience here. Highly recommend for anyone in the cape coral fl area. Great people and friendly staff

Évaluation :

4

S.O.

Évaluation :

5

Explain to then how to charge the customer since I was charged twice!!!

Évaluation :

5

Would not change a thing the employer was very good at serving me and making me feel comfortable with the rental I love the service and I will always come back to then that's how you do Customer consuming

Évaluation :

1

2 incidents happened.. Number 1.... I was locked out of my uhaul on accident.. I call were i rented they said they have no spare key....why wouldn't you have a spare key.. Makes no sense at all so 75$ came out my pocket to get it unlockedl!!!! Number 2. I was told i would get a discount if i bring back a quarter tank. Because when. Received the uhaul it was basically on empty....I did and received no discount.. Never will i go there for any uhaul needs.....

Évaluation :

4

Back compartment was dirty.

Évaluation :

5

Some confusion on where to park the truck and the hours on the website don't reflect the latest time to drop the truck off since it's part of a furniture store. However, the ladies there were very nice.