Évaluations des clients Value Plus of Illinois Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Value Plus of Illinois Inc

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MATTHEW Y.
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Le client n'a pas laissé de commentaire.

Quimby O.
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There was food wrappers inside the truck from previous people

Lilah H.
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I have never had an issue with service from U-Haul or Value Plus Rental. The in-person staff are amazing!

Elijah A.
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Le client n'a pas laissé de commentaire.

Alex R.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Le client n'a pas laissé de commentaire.

THOMAS B.
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Le client n'a pas laissé de commentaire.

Rachel B.
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Improve availability of various sized trucks.

Pedro P.
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Le client n'a pas laissé de commentaire.

Maria L.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Le client n'a pas laissé de commentaire.

GREGORY LELAND G.
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Le client n'a pas laissé de commentaire.

Rosemary M.
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Le client n'a pas laissé de commentaire.

hannah W.
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DO NOT GO HERE AND WASTE YOUR MONEY! By far the worst customer service I have ever had. Rude personnel, no communication, vital details withheld. From reservation to drop-off! Horrible! Go somewhere else. Not worth it! I am still waiting on a refund because they didn't take my gift certificate. So, I paid double. Save yourself the trouble!!

Diane M. L.
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Friendly fast check in and out service.

Caroline K.
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Le client n'a pas laissé de commentaire.

Emily G.
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Please have the requested materials/items in the truck at pick up. I asked for a single dolley, that was it. I didn't get a dolley but got moving blankets instead.

Daniel S.
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Le client n'a pas laissé de commentaire.

Robert P.
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The inside of the cab was not clean. Dirt and what looked like old plants or weeds laying in the cubby areas. Dash was dusty and sticky. With Covid, we expected the inside to have been cleaned and sanitized but I was Not! Windshield was dirty on the inside. You could see the previous suction cup spots from GPS mounts. The passenger side door had a terrible seal and was super loud the entire trip, causing a big old headache. The gas was supposed to be full, it wasn't. (This was corrected on the paperwork when we called back). They didn't even do a walk around inspection like they're supposed to. There was no sense of concern about cleanliness or anything else for that matter and overall we were disappointed by the experience. Either way, we got the job done and returned it with more fuel than was in it to begin with.

Shannon S.
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Le client n'a pas laissé de commentaire.

Marianna P.
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Service was very good at this location, and easy to pick up and drop off truck. Truck drove very well and did it's job. It was quite dirty in the cab (ciggarette ash and dust all over dash and cup holders and there was garbage left in the back. Definitely not cleaned (or sanitized) prior to my picking it up. For what I paid in mileage ($1/mile is a bit steep for a filthy truck), I would at least expect a clean cab.

Anathi D.
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Le client n'a pas laissé de commentaire.

Mark R.
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The staff was quite helpful, doing the trailer hookup, testing wiring, moving the trailer back into place manually rather than me having to back it. I wish the trailer was equipped with tie downs that I could have used hooked straps with, but I also brought rope which worked fine with the notched oak strips. The 5x8 was used to move 10 or so furniture items.

Jennifer K.
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Le client n'a pas laissé de commentaire.

ziaul K.
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Great service from all employees they help me above and beyond on what I expected.

dietmar P.
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Great service in a professional manner.

Alan M.
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The business was closed when we dropped off our vehicle and the app didn't let us complete the return online. The business had the vehicle checked in and a receipt for us before we were awake the next day. Thank you!!!

Damian S.
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Le client n'a pas laissé de commentaire.

CHERYL C.
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Le client n'a pas laissé de commentaire.

Everett K.
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Overall great job they were there In pinch,I would use them again. They need a bigger sign couldn't find them at first.

LARUE F.
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Le client n'a pas laissé de commentaire.

Anita C.
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Nothing really, except maybe more prompt customer response.

Zackery H.
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The facilities and their employees themselves were clean, polite, and helpful, however, there were a few problems that occurred that will lead me to second-guess using U-Haul again in the future. First: I performed my u-haul reservation online and based my pick-up location at Forest Hills (FH) in Rockford, IL. However, I received no notification that this location would NOT be my pick-up location and thus I proceeded to head to that facility first, but no biggie. Second: When I walked in to the FH location and asked about my reservation, I was informed that I would FIRST have to go to the state street location to pick up the truck, THEN head all the way across town to the North Main storage facility to pick up the car trailer. I do not believe this was professional in any means, especially since the storage facility employee informed me that the trailer was dropped off that day, leaving me wondering why the could not just drop it off at the same facility as the truck, or at least a closer facility. Third: Not a huge deal especially since they put the disclaimer that the trucks are water resistant NOT water proof, but by the time I made it from Illinois to Arizona and began unloading my personal items, I realized that water had seeped in and soaked a fair amount of my boxes and got part of a bumper pool table wet. Fourth: When I arrived at my drop-off location (thankfully both were to be dropped off at the same location), I was informed that I now owed additional money. The receipt states that it was for oil tire and repairs, however, the employee believed it to be due to miscommunication about how long my rental was for. Moreover, his perception is a poor excuse as I was informed that additional days for rental were only $40 dollars per day, where as the receipt listed the additional prices as $135 dollars for the truck and $63.68 for the car trailer. REGARDLESS of all the aforementioned, the employee was understanding of my concern about the water damage I received and proceeded to waive these spontaneous fees.

DOUGLAS C.
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Everyone was friendly, courteous, and attentive to my needs.

MARY GRACE L.
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Le client n'a pas laissé de commentaire.

WILLIAM E.
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As a repeat customer, I will say the staff is always friendly and vehicles are always clean and ready to go. Thanks!

safia B.
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Le client n'a pas laissé de commentaire.

Richard O.
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Le client n'a pas laissé de commentaire.

Alexa B.
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Le client n'a pas laissé de commentaire.

jan B.
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Le client n'a pas laissé de commentaire.

Michael H.
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Nothing serves was great

Patrick B.
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All good. Quick. No problems.

Timothy W.
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Le client n'a pas laissé de commentaire.

Sabrina B.
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Great location! Friendly staff and great customer service!!

CHRISTOPHER K.
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Le client n'a pas laissé de commentaire.

RYAN C.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

NICOLE J.
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Le client n'a pas laissé de commentaire.

Marlena S.
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Le client n'a pas laissé de commentaire.

KENT S.
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Le client n'a pas laissé de commentaire.

Joaquin V.
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Le client n'a pas laissé de commentaire.

Tyler H.
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Le client n'a pas laissé de commentaire.

barry E.
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I was to get trailer from loves park but the time was wrong and a phone call sent me to state street but I was never told that. I found out on the way. Trailer had to be swept out

Nathan S.
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Le client n'a pas laissé de commentaire.

Freedom R.
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Le client n'a pas laissé de commentaire.

Susan J.
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I paid $299 to rent a truck that was retired and for sale. The engine knocked ( your UHaul representative also heard the engine knocking and said , "that should stop when it warms up."The exhaust also leaked, it smelled bad. At that point I went back inside to try and swap out the truck with no success. Then I called the 800 number, also with no success. I didn't have a choice but to take it, I could not get another one the same day, and it was moving day. We made a 3 hour trip and on the way to return it, the check engine light came on. I feel we were lucky to have made the trip. I have always counted on UHaul for reliability and safety, I have never had an experience like this with your company..what a disappointment. I should not have been rented this truck, no one should. I was told 2 or 3 times it was because UHaul was so busy. I would have much prefferred to be told "no availability" and given the chance to make other, safer accomodations for myself. Paying $299 for this gem was completely ridiculous. I also will be contacting your corporate office and making a complaint. I have ALWAYS used U Haul and have been happy with my service and my trucks, after this experience..I will not ever use U Haul again.

Irene D.
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Le client n'a pas laissé de commentaire.

Paige H.
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Le client n'a pas laissé de commentaire.

Alex R.
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Le client n'a pas laissé de commentaire.

JACQUELINE S.
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Le client n'a pas laissé de commentaire.

Catherine S.
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Le client n'a pas laissé de commentaire.

KRISTIN B.
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Parking situation VOIDED by manager. Police were instructed to NOT call manager, only in case of fire! Customer service warned me that if I committed ARSON, that is against the law and NOT a way to solve my problem. Spoke with Helen? and Theresa x2 different calls.

BRUCE B.
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very courteous and nice to deal with at facility.

Randy C.
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Le client n'a pas laissé de commentaire.

Susan A.
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Le client n'a pas laissé de commentaire.

Salvador C.
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Booked on-line was confirmed to a different location. We did not know we had to go to the state street location until we showed up at the Forest hills store and they told us it was on State St. wasted a lot of time and effort going to the wrong store. This should not have a happened. Thank you

Stuart S.
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Easy to use, Friendly people.

DAVID C.
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BETTER SIGNAGE OUT FRONT TO FIND WHERE THEY ARE

JOANNE M.
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Le client n'a pas laissé de commentaire.

Kristin B.
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The parking lot is small and not lit very well. I was glad I wasn't alone with a friend with a gun. Rockford is an extremely violent city. The lady who helped me connect was fabulous!

ALBERT H.
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Le client n'a pas laissé de commentaire.

William H.
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Le client n'a pas laissé de commentaire.

DENNIS M.
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Trucks are not well Maintenance we were given a truck that leaked and ruined a bunch of our furniture but of course you can't get a hold of anybody to report a claim when you have insurance

BARRY B.
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The problem we had was that we were loading in Belvidere. Made our reservation for Belvidere, and, then got contacted the day before that our pick up location was changed to Rockford which is North of where we thought we were heading to pick up our truck. That, of course, was not the fault of Value Plus. They did a great job.

HEATHER H.
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I found all the staff I met very kind and friendly.

BRIAN B.
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Le client n'a pas laissé de commentaire.

KERRY W.
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Le client n'a pas laissé de commentaire.

Kelsey A.
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Le client n'a pas laissé de commentaire.

Todd P.
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I have had pleasant enclosed trailer rental experiences here more than once. Friendly and efficient even when they are very busy.

Jeannette D.
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Everything went very smoothly and was able to get the truck with no Complications.

HILLARYSTARR C.
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Le client n'a pas laissé de commentaire.

JOSHUA B.
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Le client n'a pas laissé de commentaire.

George H.
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Le client n'a pas laissé de commentaire.

KRISTOPHER B.
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Le client n'a pas laissé de commentaire.

Tamara K.
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Le client n'a pas laissé de commentaire.

ANNIE M.
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Awesome customer service

Sean S.
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Second time I've rented from this location. Great people.

Joe S.
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Le client n'a pas laissé de commentaire.

Tommy L.
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Le client n'a pas laissé de commentaire.

James P.
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fix your ridiculous amount you charge.

Ingvar C.
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Le client n'a pas laissé de commentaire.

Brandi L.
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Le client n'a pas laissé de commentaire.

cesar G.
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Nice people and service

Daniele B.
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The people were rude. They had the wrong sized truck. Refused every form of payment I gave them. Gave me a truck with the check engine light on to travel over 300 miles in. And gave the incorrect information on how I would get my deposit back.

William E.
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Always friendly and equipment is kept in good order.

Tiffany B.
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Le client n'a pas laissé de commentaire.

William H.
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Everything went according to plan. Good experience

James D.
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I have rented a trailer twice in the past six weeks. Always easy. Equipment has been reliable

Mackenzie M.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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