Customer Reviews for Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)

1 023 évaluations

4235 E State St   Rockford, IL 61108

(779) 888-3648

Heures d’ouverture

  • Mon-Fri: 8 am–5:30 pm
  • Samedi : de 8 h a.m. à 4 h p.m.
  • Dimanche : de 9 h a.m. 12 h p.m.

Services dans cet établissement :

Pour nous contacter

(779) 888-3648

4235 E State St
Rockford, IL 61108

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5:30 pm
  • Samedi : de 8 h a.m. à 4 h p.m.
  • Dimanche : de 9 h a.m. 12 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Duarte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erica cotton 
Évaluation :
1

When I showed up for my appointment, no one was at the store and all the doors were locked. The manager didn't show up until 45 minutes after the appointment. When he did, he was in no rush to accommodate being late. The truck had not been cleaned and the cab had chips all over the floor and a used fast food bag stuffed into the console. Very disappointed with the service!

JR Stoll 
Évaluation :
5

The Truck smells like pot !!

DANNY PHILLIPS 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Julie Leneave 
Évaluation :
1

Stop ripping people off

Shemeki Louise Woody 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul cihlar 
Évaluation :
4

Great service

Todd Kisner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Magen Ford 
Évaluation :
5

Nothing, good customer service all the way around

Brenda Hampton 
Évaluation :
5

I've used them twice in last month good customer service

Scott Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Carey 
Évaluation :
5

In and out quickly and efficiently.

Herbert Ellsworth 
Évaluation :
5

Clean and well maintained trailer. Very prompt service.

David Sargent 
Évaluation :
5

The staff was super friendly and helpful!

Sonya Thomas 
Évaluation :
5

Staff was so helpful. Will use this location again and again.

Douglas Klitz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug Loner 
Évaluation :
5

They accommodated me with an issue without a skip. They were very professional. I've used this location several times and I would recommend and use again!

MariAnna Leal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter sciortino 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea Bennett 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karina Garcia 
Évaluation :
5

Ali took care of my reservation. Assisted in hitching up. He made my rental excellent

Scott Gustafson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Duarte 
Évaluation :
4

More trucks will bring more business

Gail Boudin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON BLACK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK VANDERWEIT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Muthami 
Évaluation :
5

Absolutely nothing! Top notch service, thank you for putting me at ease.

Jim Pryce 
Évaluation :
5

I feel like nothing needs to changed.i was treated with kindness and respect.webt above and beyond to see to it our needs were met.thank you I am renting again this coming up friday.we use it for thrifting furniture and goods.local.

Gail Boudin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Duarte 
Évaluation :
5

You need to accept AARP for moving equipment rentals. The older generation will be more appreciative of your services

Anthony keene 
Évaluation :
5

Staff was very proficient and efficient, nice people

Maurice Alberty 
Évaluation :
1

I was left sitting for nearly 3 hours before a very nice man took charge of the situation and finally helped me. The other younger person had just let me sit,and actually suggested I walk to another uhaul dealership to get service. The entire experience was not good.

Kristine Lamb 
Évaluation :
3

We were notified that we were tracked with an AirTag to/from our destination and back to our home. This is a major security concern for us, and we returned the vehicle early because of it. If there was supposed to be any form of tracking, it was not disclosed at pickup.

Brennan Gregory 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Paternoga 
Évaluation :
4

Transmission was holding gears. Sounded like the transmission was going to go out.

William Courtright 
Évaluation :
3

I would not recommend U-Haul in general. This has nothing to do with the location that I picked up from. This is about the total rental experience. First, the issue of U-Haul not guaranteeing my equipment at one location, 2nd, pick up changing 3 times in 24 hours, and 3rd, me having to drive 120 miles to pickup the equipment is terrible customer service.

Gerald Shutrump 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK VANDERWEIT 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Tiffany 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Tiffany 
Évaluation :
5

I think that it's important to remember the rate per mile that was charged versus the amount that showed up on the final contract receipt. The value Plus you all rental vehicle that I rented from value Plus, was a great experience; with one minor exception. I was told by one of the clerks I'd be charged 0,49 cents a mile, when in reality the receipt that was emailed to me reflected a charge of 69 cents per mile... I am sure this was a minor oversight, but had I driven the 1 000 miles I was expecting to before my employment contract was changed, I might have been a little bit more concerned. All in all my experience with Value Plus, and the U-Haul rental service was exceptional! I personally like to thank Diego, and everyone else at the store, who works there, for their professionalism, and courtesy. I truly anticipate needing another truck again very soon and several more times before the year 2025, and I'll be sure to come back to them every time!

Paddy Ryan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILFREDO FELIX 
Évaluation :
5

Nothing really. The experience was perfect

Michael Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david breit 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick MCDEVITT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Tuminaro 
Évaluation :
5

I was more than satisfied! It was a lot easier than I had feared. I checked in ahead of time, and I was out of there in less than five minutes, and the van even had Sirius radio! A good experience.

Penny Fox 
Évaluation :
5

Everything was great and this was my second time renting from this location. The process was smooth and easy

LABRESHAWN DAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADOLFO RODRIIGUEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe sartino 
Évaluation :
4

One of the tires was 40 lbs low but difficult to notice by visual inspection because of the axel set up the other tire kept the majority of weight off. When we got trailer on to highway it's a good thing we had a trail car watching because the trailer immediately stared to sway, they pulled up next to trailer and noticed it was low and we were able to pull over and fill up with air

Chris Girone 
Évaluation :
4

I believe that it is an unfair business practice for U-Haul not to give credit, when the truck is returned with more fuel than when it was rented. The truck had 3/8 of a tank of gas when rented, it was returned with 5/8 of a tank of gas. Since the tank was 33 gallons, that is approximately 8 additional gallons. This is VERY UNFAIR. I plan to pursue this wrong!!!!!

MIKE BARTHELME 
Évaluation :
5

Very helpful and courteous staff! Vehicle met all my expectations. Check-in and return were quick and easy.

Glenn Ree 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lattimore Pearson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

seven skrade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Evans 
Évaluation :
5

Complete different experience. Very professional. Understood my concerns. Documented and then followed up for a few hours helping me contact Matt Jones. I'm waiting to hear from him. Merci

Jeffrey brick 
Évaluation :
1

The back cab was not swept out it was sticky stuff on cabin door. The air does not work you gave to put it on vent low and rill.the windows down plus the vents on. i told the gentleman about it he Basically said yes it do work. they didn't give me a different truck they still charge me. i will never ever go back

KITRA DISMUKE 
Évaluation :
3

The windshield was covered with bugs and there was no washer fluid in the tank. I bought some and filled the tank for my trip. The back of the van was covered with white dog hair. I rent from U Haul often and this was the worst/dirtiest van ever...

WALT WEAR 
Évaluation :
5

Every single good thanks uhaul

Srecko Dodik 
Évaluation :
1

I have been accused of stealing one of their trucks. From the moment I stepped foot into this place I got an uneasy feeling about it. Originally I was told I had a truck that I didn't want. I reserved a 10' truck and they tried to give me a 20' truck. I didn't want nor need that big of a truck. They did end up giving me a 10' truck but the paperwork didn't match the truck I got. When I said something to the girl she said "oh its ok". I didn't like that response but need a truck and have never had issues with renting a U-Haul before so I took it for face value. I took pictures of the inside dash as the mileage and gas tank didn't match up with my paperwork. I rented this truck on June 30, 2023 and returned it at 3:40pm July 2, 2023. I tried to do the online return process but I kept getting an error. So I dropped the key in the locked key return and left. On July13, I received a call stating that I had not returned the truck and if I didn't return it by 5pm that night they were going to report it stolen. I spoke to this man and told him there is no way that this truck was not there and he said that they have really good security cameras and I am not on the cameras returning this truck. I said that is not possible as I dropped it off between 3:30-4pm on July 2nd. He said he would call the owner and get back to me. I waited a week and never heard back, so I called. He said that it had not been resolved and they reported it stolen. I called the owner and tried to explain the situation to him. He said that he reviewed all the footage on July 4-5 and I was not on the camera. I said well of course I'm not I dropped it off on July 2! He said that he would review the footage from that day and get back to me. I couldn't wait for someone to call me back or get this resolved as I felt I was being falsely accused of something, so I called corporate. The lady from corporate said that she did see that I attempted to return the truck online at 3:38pm July 2, 2023 but was unsuccessful. I explained to her the whole story and she said that she would get a hold of the owner and to give him 2 days to review the footage and wait for a call back. On Saturday July 22, 2023 I got a call from a local police officer saying that they found the vehicle so it was no longer grand theft auto but would be considered a civil suit now. She asked me who I gave the truck to, I said nobody I returned the truck that I had to the place I rented it from. She said that again I am not on camera returning the truck so I am liable for this. When they sent me the paperwork via email once the truck was recovered the truck number that was on it didn't match the truck number I had! I am being wrongfully accused of stealing a truck and not returning it! This place is shady and I will never rent a U-Haul truck again from any facility after this whole situation. I am an honest person with absolutely NO criminal background and for this to be happening to me is absolutely inexcusable! The company messed this up and instead of taking accountability for their employees mistake they are placing the blame on me! I just beat cancer and was moving into a new place to start a new life/next chapter in my life, and now I am having this stress added onto me which is making me sick in more ways than one. Don't rent from this place!

Ashley Noto 
Évaluation :
5

Absolutely the best! The staff was so sweet and accommodating. Will never need to go anywhere else! Thank u guys! U guys were so kind!

Lynn Ballard 
Évaluation :
5

The inside of the florence has just a little dirty, from the previous renter. However the overall it was a good first time rental ecperience. The staff was great at checking out. It was a little confusing dropping the truck off. I will rent again and it was worth it 100 %.

Paula Brandon-Fry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Proctor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Snebold 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecelia Santini 
Évaluation :
3

Ensure vehicle is clean and properly maintained

Donald Goble 
Évaluation :
5

I received prompt and friendly service. The van ran well. Very satisfied! Also, thanks to the attendant for retrieving my cell phone, which I left in the van when returning it!

Christopher Bovee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel Etim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam roudjat 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Duarte 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jake Hein 
Évaluation :
1

Appointments was to pick up van at 8am and nobody there. Called corporate who transferred us to another nearby location to pick up a vehicle. While on the way to new location, got a call from the first location to come back as someone was now there. When we got there, was given a van that keys didn't start the engine. Given the correct keys but showed a rear tire was low on pressure. Finally given another van to drive. This really dug into the time we needed to be on the road! And not even an apology for not being there at 8am as scheduled!

Chris Hatton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Wynn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jada Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamika Box 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn Franck 
Évaluation :
5

I received an additional fifty dollar charge after I returned pick up truck vehicle. I don't know what the additional charge is for? I put gas back into the vehicle.

pull barmore 
Évaluation :
5

10

Patrick OMalley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dawn crossen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janaia Lemon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avis Reynolds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia Ward 
Évaluation :
1

Again I am not happy becathere was a record of where the was and I have a witness where the needle was when I dropped it off.... And I still got charged for the gas.... You nothing but a bunch of rip offs can't even defend a person and help them. Try to figure out what the truth is which I know it is because I have a witness and they don't.....

Sonya Hammonds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie gould 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akemi Sawyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Sroka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akemi Sawyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan kimball 
Évaluation :
2

Told clerk we needed a truck for entire day and only booked it until 315pm. Pickup time was at 9am. 6 hours for out of town delivery is not sufficient. Paid for a day should get full day. Lady called around 5 to say we were late and was rude. Never have I seen such complete incompetence

LAWRENCE RITER 
Évaluation :
1

terrible customer service. equipment wasnt even available after we had already called in and verified that it would be. the truck wasnt cleanout so it had dirt marks on my furniture and cushions. the quy was rude for no reason and kept trying to find reasons to tack on charges. our residents was less than 4 miles from the uhaul place and they tried charging us extra saying that the meter showed over 1500 miles used in only a 4 hour time span. it was beyond ridiculous the experience we had there and i will never go back to this location again. the worse part was that a friend had previously told me how rude and weird they were at this location and i thought because it was in my area i would patronize the business but next time i will definitely use the other locations and not ever deal with this one again

daniel alloway 
Évaluation :
5

N.D.

Amer Alzubi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shonda Ervins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIA COLEMAN 
Évaluation :
5

Businesses that have operated for six months need a U-Haul corporate account.

Michael Reddic 
Évaluation :
5

Tried the self sign out on my phone. Didn't work as program would not come up. Had office take care of getting me on my way. Otherwise experience was easy and painless.

Kenneth Flentge 
Évaluation :
5

Fast and easy, unlike the pick up location

Chuck Cantrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla Anderson 
Évaluation :
4

Offer discounts or free dolly for repeat customer's.

Alicia Jones 
Évaluation :
5

Everything went as it should. The truck was ready when I got there and it was all quick and easy

Carlos Oldigs 
Non les évaluations ont été soumises pour cet établissement.

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