Excellent at drop iff with nonproblems. People tgere were fantastic.
David Hackenberg
Customer Reviews for Valvoline Express Care Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very nice people with excellent trucks, good prices, and honest communications.
Sandra HiortdahlUHaul rates are good and equipment is the best and it tows like its not back there
David HodgeThey were extremely helpful and friendly in person, even though we showed up just before closing on a Saturday. The truck was great, the instructions were clear, and it was a great experience overall. We'll do business here again, as needed.
Sandy HiortdahlGreat people
RICHARD EALUMThe interior was slimy and smelled bad. The box was dirty and I had to clean it out before hauling my furniture. The staff was friendly, prompt, and professional.
Will EdmondsExcellent service and support from employees 👏
William O'KellyI’m use uhaul quite frequently and I always have a good experience thank you!!!!
Keith GoffinHonestly there isn't anything you can do to make it better. The staff was great! The truck was clean and ready to use. Very Friendly. Precise. Efficient. They deserve more than just 5 stars in my opinion. If there's ever another move in the future, they will be the only one I call. Thank you so much!!
Tyler LessaExcellent experience! Friendly staff!
Bryan SouthGreat staff!!
LaDonna KingThis was the most friendly and thorough Uhaul I've ever used. We have moved alot and have alot of experience with uhaul. TOP notch location.
Robin BlairThe drop off was quick and easy.
Perry ParmlyThis location and Staff is above 10...this is my first time in this town just moved here ..I was very impressed how nice these People where..they went above excellent
Stephen HerzogI had requested a 22ft long truck when I called and again when i went in to order and pay for truck!!! Had to leave it till I cld come bk w extra driver for my truck so when u picked it up YHE TRUCK BED WAS ONLY 20FT LONG!!!! TOLD THE CLERK I WAS MOVING MY CARPORT AND METAL IS 22FT LONG!! SOOOO ...IN THE MOVE METAL THT IS ROOFING TO MY 22X20 CARPORT WAS CREASED AND DAMAGED 2FT FROM END!!!! THNKS UHAUL!!NOW IM BEUNG CHARGED FOR RETURNING UHAUL DAY LATE???EVEN THOUGH THE ROOF OF MY CARPORT is DAMAGED AND I HAVETO BUY NEW METAL TO BE ABLE USE MY $10 000 CARPORT!!!????!!!WTH???THNKS UHAUL!!YALL ARE GREAT!!
Kia HigginsVery clean and the workers there are excellent pulled U-Haul up and had it ready for me showed how to operate and even had a refreshment water
Adam MullinsExcellent customer service!!!!!
Joshua GarmonThey were very excellent in helping me with the trailer and my choices. They also for me it is awesome. I will recommend this place for anything and everything when you all need. Thanks again.
Scott HoffmanFord needs to install a step on the larger trucks. My husband has fallen out of 2 within 2 months because of the high step getting in the truck. The first time, I tried to help him from falling, but he fell knocking me down and breaking my foot.
kenneth barfieldVery helpful staff
CARL SCHWANDTThe place I got mine was excellent 👍👍👍
mike wilsonThank you for all you do to help support the Betsy Band!
RyanHardin BetsyBandThey are the most helpful and friendly people!!
Tabitha StrattonEverything was great.
duane parkefor dropping off late is was somewhat difficult to find a place to safely leave a 26ft truck and trailer.
Bo RaderThe Elizabethton location was fantastic. There was a problem with my reservation from the corporate/online/call center side of things the day before I was supposed to move, and the attendant there (I can't recall his name) fixed the issue. I can't thank him enough for his helpfulness and knowledge. Quite frankly, he saved U-Haul a customer.
Andrew AndesQuick and easy
Mark SmithVery good service
Jonathan EgelerMore flatbed and longer trailers would be nice.
Krista FairCheck in was a breeze. Night and day difference between this location and the pickup location.
Nelson FernandezDrop off was very quick and easy. I didn't even have to go into the store - the fellow came out; I followed him to where he wanted me to park the trailer; he unhooked it and I was out of there within five minutes. Very good service!!
Roy RehkuglerGreat customer service, just kept 2 extra days but spoke over phone and not confirmed would be charged. So was not expecting those charges. Other then that that great experience and will use again. Thank you. .
Rachael McCormickCustomer service was fantastic. Truck wreaked of smoke in the cabin and in the back. And there was cat litter? Or something in the back as well. But customer service was fantastic.
aaron woodsThey were very accommodating, fast, friendly, knowledgeable, overall excellent customer service .
Tammy PembertonExcellent customer service
Brian SalleThese folks do a great job with the rental experience and the trucks are spotless in the cab area. I'm a former Budget truck customer and I have been so impressed with the U Haul people at ValvolineExpress Care in Elizabethton Tn. I recommend them to all my friends.
Gregory GloverTruck was clean and ready for pick up. Clerk was courteous and helpful.
DAVID CAMPBELLEverything was great!!!
Veronica HollyWhen I told them what happened at Jacksonville, Fl location, they suggested I call corporate office.
Sonja Tanner