Customer Reviews for Vans 76 Gas Station
(Concessionnaire U-Haul dans le voisinage)

2716 évaluations

5520 NE M L King Blvd   Portland, OR 97211
(After Hours Dropoff park in back)

(503) 288-1222

Heures

  • Lun - Jeu : 9h am à 4h pm
  • Ven - sam : 9h am à 5h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(503) 288-1222

5520 NE M L King Blvd
Portland, OR 97211
(After Hours Dropoff park in back)

Services dans cet établissement :

Heures

  • Lun - Jeu : 9h am à 4h pm
  • Ven - sam : 9h am à 5h pm
  • Dim : 9h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I love coming to this location. The staff is extremely knowledgeable very friendly and courteous. I would definitely recommend this location

Sarina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
3

The whole log-in experience took too much time.

Elizabeth T. 
Évaluation :
1

Tried to rip me on gas, didn't reverse the 47 $charge until I called 3 times. Worst experience with a business I've had in years.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
4

The uhual app sucked, waste of time. Cant take a pic bc won't access camera. 6 mos ago I told you the same thing and still haven't fix it. How hard is it to fix this the app. Waste of time not helpful at all actually cause me to waste my time. If anyone else to use I would

JONATHAN MEYER B. 
Évaluation :
2

1. I selected the 24/7 mobile option when placing my reservation, but when I arrived at the reservation time the system sent an error that my '24/7 pick up would require hand delivery and the location is not yet open.' According to the local scheduler this was because the location didn't have their system online for some reason. 2. When i returned to the location during open hours, the online reservation system finally was accessible (maybe the operator leaves it off on purpose when he's closed?) , but I had many problems with it due to lack of clear instructions (eg that an alternate contact can't be someone already on the reservation, that including a contact number will prompt a phone call to the person so they should be ready to receive the call, what 'lease agreement' was meant to refer to, etc) The system was also super buggy - once i got the error that an alternate contact can't be someone on the reservation, the system would not let me 'clear' and enter another name, so I had to start completely over 3. I have been billed for dollies I did not use and were not provided. One dolly was affixed to the truck with a zip tie, which is still in place as proof I did not use it. There was not a second dolly in the truck. 4. The operator seemed understaffed - at least 10 parties were waiting to pick up their truck when I arrived at their opening time, and with only one person to run keys, equipment, or manually process reservations, it was very inefficient. My reservation started two full hours later than I had requested it.

Laura F. 
Évaluation :
4

My son reserved a U haul truck, but for there wasn't one made on when we arrived. A bigger truck was comp'd in its place.

JAMES PATRICK W. 
Évaluation :
5

?

WILEY RUTH T. 
Évaluation :
3

Eh, just a major delay in getting my truck.

Paul J. 
Évaluation :
1

Asking me to phone a friend for verification once I got to the location was traumatic. I had to stand out of a gas station in a poor neighborhood where multiple men verbally abused me all because I had to spend fifteen minutes on the phone trying to find someone available to verify my identity. I took an Uber to this location so that my car wouldn't remain there and the attendant led to to believe I would not have any options if I didn't find a friend for Uhaul to call. In all of my years of using Uhaul this will be my last time. I was demeaned by the attendant for ‘not having any friends.' I've been an independent person all of my life and enjoyed the fact that I could move myself on my own. Goodbye! I will not use your services again and will just pay the extra money for a professional moving service. Perhaps I will be respected then. Also I was charged for some blankets and a dolly I did not order or use.

JENNIFER LYNN T. 
Évaluation :
1

This location billed us for an erroneous charge, even though the truck was checked in. The employee failed to complete and a day later this location charged a late fee. The phone number they list does not work and the mailbox is full...there was no way to contact this location and I have been on hold for UHaul customer service for 60 minutes. I would never us Uhaul again.

Michael D. 
Évaluation :
2

I followed the drop off instructions and it says that the drop box is located in front which I did, then it asked for the odometer reading which since keys were already in the box I couldn't get. Then I tried calling and after being on hold for 40 minutes the call dropped on your end. Other than that it was fine.

Shana H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elise F. 
Évaluation :
1

Staff not wearing masks indoors. Systems NEVER work! Set up for contactless service and still had to go indoors to get and drop off the truck. Was dirty (muck splashed on walls) when I got it and the cab had definetly NOT been cleaned after the last use. I took a broom with and swept out but was charged 25 $cleaning fee (I assume to clean the mess from the last renter). Could not easily park truck upon return. Additional miles were driven after drop off and then I was charged for them. Took more than 48 hours to close out transaction. No way to call location to inquire about anomalies and I work 10 hour days and can't go down in person until Saturday! Get it together UHaul! I had this truck for 3 hours, only put 30 miles on it and you want to charge me 165 bucks?!? I hope I never need another Uhaul! If I do... I will rent a Penske!

Christine M. 
Évaluation :
2

Overcharged me for two days. Their printer "just broke" and they wouldn't answer the phone.

DUSTY MATTHEW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY ANN N. 
Évaluation :
1

Between the system being down and the employee being incompetent, it took an hour to rent a Uhaul I already placed a reservation on. At one point, the employee realized he gave me the truck before the registration was completed and asked that I return to the location 20min after I had driven off.

Leinaala V. 
Évaluation :
3

It took over 30minutes to check in because the printer was not working for the clerk and the keys were not where they were meant to be for the customer in front. I ended up having to sign on a random piece of paper and did not receive a copy of my contract. The guy working there was trying his best and did a good job, but the circumstances were frustrating. Then once I start loading the truck, I noticed that the moving blankets were all really damp and could not be used. Luckily I had purchased extra blankets, and they were dry, but the ones that came with the truck were wet and gross. Lastly, the latch/bracket keeping the hand truck in place was broken which meant that it could have easily come loose and moved around the cargo area. Those issues were really disappointing and frustrating.

MORTEN H. 
Évaluation :
1

Everything was dirty and gross. Getting the truck was confusing and returning the truck was even more confusing. My partner and I decided we won't be using UHaul again.

Sierra G. 
Évaluation :
5

All of the staff were super friendly, accommodating, and thoughtful. One of the best experiences at a u-haul location that I have ever had.

TALIA A. 
Évaluation :
2

After reserving a 15' truck online and then confirming it on the phone at this location, when I arrived I was told they had no 15' trucks left only 10'. This increased my cost because it took more trips to move. I was also charged for a dolly that I did not rent and when I tried to get it removed from my bill I was told they couldn't do it there and would have to call some number. I would strongly discourage anyone from renting here.

Taylor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIA HELEN Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carson A. 
Évaluation :
3

Got charged for blankets that were never provided, rear view mirror a in truck moved with the wind, when I tried to adjust the bill, after about 20 minutes on hold, I was told I had to call someone else.

NELSON A. 
Évaluation :
3

You charged me for a Dolly I neither rented nor used. Wasnt that Impressed but could not be bothered chasing it up to get my 7 $back. The vehicle also only had a quarter tank but I was told it had just under half. It was pretty much dead on quarter.

Seth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
1

The truck was beat up. It was the height of the rainy season and the truck leaked everywhere. Boxes of books soaked and destroyed. I was charge for a furniture dolly which was not provided. I was told the truck would be half full of gas, and yet it had less than a quarter in it at rental. I reported all of this to the attendant there and was promised a follow up. But instead I received an invoice from U-Haul charging me for a full tank of gas. I even have photos of everything to show how they cheated me.

Thomas B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

keith B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IAN DAVID M. 
Évaluation :
1

I signed up for the mobile check in but had delays in getting the key because the office was closed. It was very unclear what the process was and there was no furniture dolly in the truck reserved even though I paid for it in advance. The driver side window handle was broken and the side mirrors didn't fully adjust.

Mahin S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kurt H. 
Évaluation :
3

truck was not cleaned, nor wiped out. We returned it far cleaner than we got it. Returned with fuel above required and was hammered with no fill charge and fuel. Had to go back, attendant said he'd get it corrected and followed up with a call. that was appreciated

Sandra L. 
Évaluation :
4

Good! No comments.

KHANG L. 
Évaluation :
4

It was difficult tg park the 20' truck, but it's always difficult to park those trucks. Thank you for the excellent job of getting me a truck when the truck I had reserved was not returned on time. That was great pro-active customer service.

Jon G. 
Évaluation :
2

The van we requested was not there, needed to use a truck instead. Truck was not clean and smelling like marijuana so strongly that our belongings all smelled like weed for a day after unloading. We only had our belonging in the truck for an hour. This was unacceptable.

Amanda B. 
Évaluation :
3

getting the keys and out the door took a lot longer then expected. putting my info. in the web check in again and wait to be "approved" was slow and inconvenient.

Jake R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Very easy

Julia D. 
Évaluation :
4

Inside of Van was not clean...I did vacuum back of Van before returning...Van was very easy to drive... Entrance to rental office,very hazardous..large hose and items on ground...other than that... check out service was fast and easy....I have used U-HAUL for many years...my first time at this location...I would most likely use this location again.

RICKY B. 
Évaluation :
5

The gentelman who helped (10/18/20 9:30am) me was extremely professional and friendly. Would definitely rent here again because of the great service

Jeffrey S. 
Évaluation :
2

Representative was not wearing his mask properly. Location is an suit shop and there are a lot of car parts strewn about.

NOAH THOMAS B. 
Évaluation :
5

I booked this several weeks in advance, I went to the location specified, they did not have my truck, they did not call me about my truck, they ended up rebooking me through this location, but then telling me to go to a DIFFERENT location, so the location I'm rating was actually the third location. There was nothing wrong with the final location, but everything up to that point was completely awful.

Justin W. 
Évaluation :
3

As is so often the case, watch out for hidden fees. Seems to me the mileage got inflated, but I could not find an odometer on the dashboard - it is electronically recorded. Service was OK, but not particularly professional.... It is what it is - truck rental from a gas station. Don't expect too much. My recommendation is neutral, but the truck was new, clean and sanitized as I waited to leave. I'd go back if that was the available option.

Philip S. 
Évaluation :
2

The truck was very dirty and there was an oil change warning flashing on the dash

ray W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

They didn't have trollys that I ordered.

Kelsey R. 
Évaluation :
4

The return app sucked, the mileage And gas measured they entered was wrong and the taking a picture didn't work on the app so you couldn't send a picture showing the correct amounts. The app just froze and it wasted my time.

Jonathan B. 
Évaluation :
2

The truck we got had blood on the interior and the drivers side mirror did not stay put had to keep adjusting it. Quite disappointing may look for a different company next time.

Brenda S. 
Évaluation :
3

I had a couple issues. 1) The Dolly I selected to add was not included because the location didn't have any. 2) Safety coverage was added to my order that I declined in person and online. I sent an email asking for a refund of the 14 $safety coverage. If you are able to help I would appreciate it as well. Generally, I have had great experiences with Uhaul but this one was a little tricky.

Andrew M. 
Évaluation :
2

Customer service was bad and I was double charged for miles. No way I even used 10 miles yet charged for 20, someone doesn't know how to read on odometer! Also double charged for dolly!

Mariah K. 
Évaluation :
3

The online process was not functional. The location finder was unable to find me. This happened at both pickup and drop-off. I had my location services turned on my phone it was your website that was not working.

Greg P. 
Évaluation :
1

Dont understand why I paid 61 for gas when I only used 1/4 of a tank and put gas in it your whole things was a lie 90 to begin then at end 130 thats fucked

Tina M. 
Évaluation :
5

Equipment was great and everything worked perfectly. Not sure why it has such bad reviews. I felt real safe with my little brother going to pick up the truck right by the gas station and returned it without any trouble - thank you!

Laura I. 
Évaluation :
1

The truck was dirty and damaged. I believe I was overcharged but I can't prove it because I did not receive an itemized order summary from u-haul, although I did receive other emails confirming the reservation.

Kelly O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claude B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian G. 
Évaluation :
2

Truck cab was incredibly dirty, wipers were completely non-functional. Uhaul representative followed zero protocol on social distancing. Fortunately we came prepared with sanitizing items, but this was disappointing to say the least.

johnathan S. 
Évaluation :
1

Don't change people 45$ when they bring back the truck with exactly 1/4 of a tank of gas! Bullshit!

Kaylea W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camille B. 
Évaluation :
3

The U Haul on-site employee was very helpful and kind! The outside of the store however was dirty, strewn with garbage and had 3 wrecked cars in parking spaces--not a welcoming site

Sue C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica K. 
Évaluation :
2

The person at the pick up location was very impatient and not helpful. He seemed irritated at my questions.

Chris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georg W. 
Évaluation :
5

Everyone involved was well trained and informative

Alison P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah J. 
Évaluation :
5

The person I rented from was super helpful.

Sharon S. 
Évaluation :
2

The customer service provided by the person at counter was top notch. He was friendly, helpful and courteous. I give him *****. The truck was not clean. It had beverage cans behind seat. In the back of truck was a furniture dolly & two hand trucks laying on floor. The appliance dolly that is normally secured to wall was also laying on truck floor. There was sand all over the back of truck. It was recorded as having 1/4 tank of gas but fuel was on E within two blocks of location.

Trisha K. 
Évaluation :
3

I asked for a dolly and did not get one. Other than that, the service was pretty good b

Amris H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEAH MICHELE K. 
Évaluation :
3

While I appreciate the thought and online support systems Uhaul has put in place to ensure safety, the check-in process took almost an hour and required documentation and verification that seemed to me to be unreasonable. Why would my passport, lease agreement or verification from employment be necessary to rent a vehicle for a day? I was able to navigate the multiple layers of documentation and verification, but found it unnecessarily cumbersome.

Erica S. 
Évaluation :
1

Online check in is ridiculous to use, and u-haul is unable to correctly monitor usage, resulting in being grossly overcharged for mileage.

Lydia M. 
Évaluation :
2

I had reserved a 15' trailer for pickup at the MLK location and to drop off at 82nd St in Clackamas. My trailer got increased to a 20' trailer, which ended up being fine, but when I went to return it to 82nd I was informed that it had to go back to MLK, which added an hour of drive time for the round trip after I had spent all day moving already. When I went to drop it off, nobody was there even though they were supposed to be open for over another hour, and there was a gas station employee fighting with a customer outside the store as well. Overall, it ended up being a major hassle in an unsafe area.

johnathan J. 
Évaluation :
4

No one was there to answer or clarify things for us. (Wrong prices, cleaning, dolly return, etc.) I assume no one will read this, but in case someone does, I would appreciate to know what happened and what steps uhaul will take to make sure no one has to go through the terrible experience we went through.

David R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nemanja J. 
Évaluation :
5

Only concern I had was there were ants in truck in the back and the lock did not work so I had to purchase one

Sarina P. 
Évaluation :
3

Actually include the dolly on the vehicle. It was not included and I paid for it.

Shannon P. 
Évaluation :
3

None at the moment... The rep was very helpful...and want to thank him.

melaku T. 
Évaluation :
3

Helpful, but unorganized station. Uhaul overall is great, quality van, good price & customer service. Your app needs debugging!

jojo L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don D. 
Évaluation :
2

The truck stank of stale cigarette smoke. And I reserved moving equipment with the truck the first time. You didn't have it at the location when I got there. I needed the equipment for my move. So I moved the reservation forward two weeks so you could figure it out. Second time you didn't have it either. Pathetic. What's the point of taking a reservation if you can't get the equipment to the location for the reservation?

Victor P. 
Évaluation :
4

The online check in and check out takes forever

Kevin T. 
Évaluation :
3

Using the self check out/in was DREADFUL! It may have been the location or the UHaul system, but the ability to load/send all the required photos did not work well.... I worked at the pick up process for over 30 minutes. It kept saying there was no connection to the system, but I know I had a connection that was working because the phone was functioning with other aspects very well.

Michael K. 
Évaluation :
4

There were issues with the mobile pickup and return but nothing major. Everything was good with the location but the mobile app and online scheduling were kind of cumbersome. The manager there was friendly and assisted promptly. Merci!

Derrik K. 
Évaluation :
4

The online self-dispatch portal wasn't great. I encountered issues with it, and it took far longer than it would've taken had I been permitted to check in with the worker at the counter. He was great (the counter worker). I would've preferred to have him help me overall. I had selected checking in with a person, but Uhaul seemingly forced me to utilize the clunky online check in method. That was lame.

Christian J. 
Évaluation :
5

Friendly employee

brian Y. 
Évaluation :
5

The truck wasn't ready, it had a half tank, extra equipment, and the pads(we didn't ask for) were all in the grandmothers attic.

Jordan K. 
Évaluation :
2

The driver cabin was very dirty, this is not acceptable in times of Covid...When I checked out and was asked by the app if the truck is ready for the next family, I said no, but this resulted only in an extra cleaning fee of 25 USD, even though I kept it as clean as possible under this circumstances...there were even used tissues on the floor Of the cabin...I also had a problem when checking out to upload the photo of the mileage, but the service representative just connected me to a phone line where no-one was working...

Martin S. 
Évaluation :
2

After being sent to this location from the original reservation location, it took over 30 minutes for this location to locate the keys for the vehicle we were renting. This was in addition to the 20 minutes we waited at the first location and a 25 minute drive to this location.

Paul D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maria D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Damon S. 
Évaluation :
3

The truck I was initially assigned was double booked for someone else. Even though I arrived first, they ended up getting their key before me. It took awhile to get another truck and thankfully there was one left.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson G. 
Évaluation :
3

Please don't overload the lot so trucks get buried when people come get them, I had to wait for an attendant to unbury it, which ate into the time I had paid for. My truck also had less than 1/4 tank of gas when I began my rental, which I then had to refill before leaving. This meant that because I was pre-filling instead of re-filling I overestimated how much gas I should put in to the tank. I will not get that money back. It is important that the truck I am paying for be ready in every sense of the word when I arrive to pick it up.

Andrew W. 
Non reviews have been submitted for this location.

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