Évaluations des clients Vans 76 Gas Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Vans 76 Gas Station

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Kevin S. le

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I had a 5pm pick up appointment, and here was no Uhaul employee. The Gas station attendant, Tre Michael was awesome. He saved the entire experience and he's not your employee. First, you changed locations on me 2 days before my rental making it delightfully inconvenient to pick up. Second I had to deal with your horrible internet check in, dropped the first time and the second attempt I was rejected for because my "photo could not be verified." I'm a preferred repeat customer, how do you treat new customers? Then, once TM had done your job by checking me in and calling 4 of 5 Uhaul employees for assistance, the key could not be found. It took over 45 minutes for all this BS to happen so I left frustrated and tired - no way to be driving a big old moving truck through town, now is it? The truck was great, the Uhaul service lousy, the worst ever. Granted I've used you guys maybe 6 times in 30 years, but service had NEVER been an issue before

Ian M. le

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I’d give it a qualified recommendation. The employees care about doing a good job and helping their customers, but they don’t have enough support. For example they don’t have a phone answering system or voicemail. The lone employee I saw seemed busy enough that he could use a coworker. This delayed my rental by about 30 minutes. In general I’d recommend that people go to a different uhaul.

Chris L. le

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Give every customer the lockbox code or be there when you say you will be there so the customer doesn’t have to put their keys in the lockbox once someone else who was told the code arrives. We wasted an hour waiting for someone.

ADRIENNE H. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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I didn't know the truck needed to be swept out before returning it. The attendant kindly offered me the option to use their broom to sweep it out or pay a cleaning fee. No-brainer, I swept it out myself. Nice service.

Philip S. le

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Le client n'a pas laissé de commentaire.

Dave T. le

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Not charge fir a cleaning fee when it was as clean as when I picked it up...charging a fee for after hr drop iff when I did all the work; took pictures and uploaded...other locations have not charged $35 extra. In addition I filled the tamk w an 1\8th of a tank more than I took it.

Brad K. le

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Le client n'a pas laissé de commentaire.

Mary T. le

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Le client n'a pas laissé de commentaire.

Benjamin Y. le

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The pickup truck had a problem with it. If you had to Mack a quick stop an intersection it would die and make me start it.

Ronald J. le

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Le client n'a pas laissé de commentaire.

John W. le

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Ben was very helpful and knowledgeable.

Erin C. le

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Improve customer service by opening on time and completing the rental process in a more timely manner.

Basimise M. le

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Get yourself together. Y’all thought I stole a whole cargo van.

michael P. le

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I don't know everything went well

Jamie V. le

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Unprofessional Disorganized Disrespectful Belittling Questionable business tactics

Madalynn S. le

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Perfect the way it always is

Erin B. le

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Did not check the vehicle in until two days after the return so I had to get the extra charges reversed.

Suzanne O. le

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Server was down when I went in to get Truck. Caused a 5 hour delay in our moving start time.

Brittney L. le

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I was charged $25 for moving pads and dollies that I did not ask for or receive. I have tried to get the charges removed and have received no response. I haven’t made it back into the location yet, but will continue to pursue a refund.

Kellie C. le

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Le client n'a pas laissé de commentaire.

Edward C. le

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Slow service.Crammed. No parking. OVERCHARGED: 1- 10.00 for Pads and Dolly. Didn't want, didn't use, specified that on my order. 2- 13.+ I was told, and given a print out, that showed how many gallons of gas to get back to 3/8. It said 5 gallons. I put in 5 gallons, but they had taken the keys so I couldn't check the gas gauge. Bill comes back with 13+ gas charge. UHaul, your business practices are unethical and I will remember them the next time I consider a truck.

Tyler S. le

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Le client n'a pas laissé de commentaire.

Brianna W. le

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Uhaul’s entire system was down so they couldn’t officially check me back in. Then I was charged $13.50 for gas later even though I filled it up back to the level when I checked it out. Just under 1/2 a tank. The entire uhaul rental experience was just awful.

Katrina S. le

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Needs better signage - it wasn't clear where to return the truck as cars were blocking the equipment return driveway. The Uhaul employee wasn't in the office even though it was during business hours, so we weren't able to finalize the equipment eturn in person. It was annoying having to call to correct a billing error.

joseph C. le

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There was an extra 248$ rental tax the was never mentioned on the original Uhaul contract. It’s very upsetting to get an extras rental tax charge and the gentleman working the counter at the 76 told me 200$ was a hold amount and it would be refunded. It was a lie.

Robert R. le

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Van could use new windshield wipers. i could barely see out the window when it was raining.

Eric L. le

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My truck was low on oil, turning in a warning light on the dash. I called the dealer, and they told me the truck was just inspected (they apparently didn’t check the oil). It had a terrible miss in the engine under load, but I got hassled about footprints in the back. I swept out the back when we were done, but I was told mopping it was in order. I’m not mopping out a moving truck when it doesn’t run well and I have to add oil. The truck barely made it up my driveway, and I could not move the steering wheel unless the truck was moving. Also, I couldn’t review the helper I found through your site, so I couldn’t get back my $5.95 promised upon a review. The web site didn’t work to allow me to review. That reminds me of another thing. I went on the site to reserve my truck, and I entered sept 16 as the start date and sept 17 as the end date, but the system took my end date as the start date, so I had to scramble to get a truck on the day I asked to have one reserved. It was really a bad experience.

BODIE MARIE P. le

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Le client n'a pas laissé de commentaire.

Mauricio S. le

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The guy who I rented the truck from was rude and not honest (he seemed to be the owner of the gas station/shop/u-haul rental). I had rented at a different u-hauls before and never felt so pressure and rushed into just signing the contract. For this occasion I had looked at making my rental process completely on line -so I had already looked at the costs for this particular rental- but I had a question about the hitch on the truck so I decided to go in person (big mistake) so I could ask them but instead the guy rushed me through the process because he said he had other stuff to do. When I felt pressured I told him I would rather complete the process on line but he told me there was no more trucks available evethough I could still see availability on so I told him I had to come back, then he said I had to either get rental truck now or it would be the next day because he was about to close (the sign on the door and the info online showed we still had almost an hour before the actual closing time). I had no choice but to get the rental from him because I needed the truck for that day. But once again, disappointment when I saw the extra charges that I didn't saw before when making the reservation on line and eventhough I pointed that to him, he still said it was the same charges on line. Once I had the truck I noticed the gas gauge was less than what the contract said so quickly turned back to let him know but the shop was already closed (before the actual hours posted) so I knocked hard on the door and he finally came out and once he saw the gauge, he refused to make a new print out with the actual gas gauge reading so he justed marked with a pen on my contract -needless to say that I video recorded- and said there would be no problem when I brought the truck back. In all, I feel very dissatisfied with his service and the extea money I had to pay, very unfortunate that this location was the closest to me but next time, if there is a next time me renting from u-haul (it will depend on the answer I get from this review) it will be at a different location.

Jessica B. le

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The uhaul was so dirty and smelly. It had oils stains and all our stuff got marked.

Elliott J. le

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Le client n'a pas laissé de commentaire.

Tyler B. le

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Awful customer service. Zero communication. No night drop

Tonya M. le

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This was the worst possible experience. Service was horrible, the clerk was unable to help figure out the U-Haul app, equipment was missing, there was a quarter tank of gas and the U-Haul was in terrible shape.