Évaluations des clients Vans 76 Gas Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Vans 76 Gas Station

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Jeffrey S.
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The gentelman who helped (10/18/20 9:30am) me was extremely professional and friendly. Would definitely rent here again because of the great service

NOAH THOMAS B.
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Representative was not wearing his mask properly. Location is an suit shop and there are a lot of car parts strewn about.

Justin W.
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I booked this several weeks in advance, I went to the location specified, they did not have my truck, they did not call me about my truck, they ended up rebooking me through this location, but then telling me to go to a DIFFERENT location, so the location I'm rating was actually the third location. There was nothing wrong with the final location, but everything up to that point was completely awful.

Philip S.
Évaluation :

As is so often the case, watch out for hidden fees. Seems to me the mileage got inflated, but I could not find an odometer on the dashboard - it is electronically recorded. Service was OK, but not particularly professional.... It is what it is - truck rental from a gas station. Don't expect too much. My recommendation is neutral, but the truck was new, clean and sanitized as I waited to leave. I'd go back if that was the available option.

ray W.
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The truck was very dirty and there was an oil change warning flashing on the dash

Ryan C.
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Le client n'a pas laissé de commentaire.

Kelsey R.
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They didn't have trollys that I ordered.

Jonathan B.
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The return app sucked, the mileage And gas measured they entered was wrong and the taking a picture didn't work on the app so you couldn't send a picture showing the correct amounts. The app just froze and it wasted my time.

Brenda S.
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The truck we got had blood on the interior and the drivers side mirror did not stay put had to keep adjusting it. Quite disappointing may look for a different company next time.

Andrew M.
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I had a couple issues. 1) The Dolly I selected to add was not included because the location didn't have any. 2) Safety coverage was added to my order that I declined in person and online. I sent an email asking for a refund of the $14 safety coverage. If you are able to help I would appreciate it as well. Generally, I have had great experiences with Uhaul but this one was a little tricky.

Mariah K.
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Customer service was bad and I was double charged for miles. No way I even used 10 miles yet charged for 20, someone doesn't know how to read on odometer! Also double charged for dolly!

Greg P.
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The online process was not functional. The location finder was unable to find me. This happened at both pickup and drop-off. I had my location services turned on my phone it was your website that was not working.

Tina M.
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Dont understand why I paid 61.00 for gas when I only used 1/4 of a tank and put gas in it your whole things was a lie 90.00 to begin then at end 130.00 thats fucked

Laura I.
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Equipment was great and everything worked perfectly. Not sure why it has such bad reviews. I felt real safe with my little brother going to pick up the truck right by the gas station and returned it without any trouble - thank you!

Kelly O.
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The truck was dirty and damaged. I believe I was overcharged but I can't prove it because I did not receive an itemized order summary from u-haul, although I did receive other emails confirming the reservation.

Claude B.
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Le client n'a pas laissé de commentaire.

Ian G.
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Le client n'a pas laissé de commentaire.

johnathan S.
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Truck cab was incredibly dirty, wipers were completely non-functional. Uhaul representative followed zero protocol on social distancing. Fortunately we came prepared with sanitizing items, but this was disappointing to say the least.

Kaylea W.
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Don't change people 45$ when they bring back the truck with exactly 1/4 of a tank of gas! Bullshit!

Camille B.
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Le client n'a pas laissé de commentaire.

Sue C.
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The U Haul on-site employee was very helpful and kind! The outside of the store however was dirty, strewn with garbage and had 3 wrecked cars in parking spaces--not a welcoming site

Jessica K.
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Le client n'a pas laissé de commentaire.

Chris F.
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The person at the pick up location was very impatient and not helpful. He seemed irritated at my questions.

Georg W.
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Le client n'a pas laissé de commentaire.

Alison P.
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Everyone involved was well trained and informative

Hannah J.
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Le client n'a pas laissé de commentaire.

Sharon S.
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The person I rented from was super helpful.

Trisha K.
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The customer service provided by the person at counter was top notch. He was friendly, helpful and courteous. I give him *****. The truck was not clean. It had beverage cans behind seat. In the back of truck was a furniture dolly & two hand trucks laying on floor. The appliance dolly that is normally secured to wall was also laying on truck floor. There was sand all over the back of truck. It was recorded as having 1/4 tank of gas but fuel was on E within two blocks of location.

Amris H.
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I asked for a dolly and did not get one. Other than that, the service was pretty good b

LEAH MICHELE K.
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Le client n'a pas laissé de commentaire.

Erica S.
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While I appreciate the thought and online support systems Uhaul has put in place to ensure safety, the check-in process took almost an hour and required documentation and verification that seemed to me to be unreasonable. Why would my passport, lease agreement or verification from employment be necessary to rent a vehicle for a day? I was able to navigate the multiple layers of documentation and verification, but found it unnecessarily cumbersome.

Lydia M.
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Online check in is ridiculous to use, and u-haul is unable to correctly monitor usage, resulting in being grossly overcharged for mileage.

johnathan J.
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I had reserved a 15' trailer for pickup at the MLK location and to drop off at 82nd St in Clackamas. My trailer got increased to a 20' trailer, which ended up being fine, but when I went to return it to 82nd I was informed that it had to go back to MLK, which added an hour of drive time for the round trip after I had spent all day moving already. When I went to drop it off, nobody was there even though they were supposed to be open for over another hour, and there was a gas station employee fighting with a customer outside the store as well. Overall, it ended up being a major hassle in an unsafe area.

David R.
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No one was there to answer or clarify things for us. (Wrong prices, cleaning, dolly return, etc.) I assume no one will read this, but in case someone does, I would appreciate to know what happened and what steps uhaul will take to make sure no one has to go through the terrible experience we went through.

Paul R.
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Le client n'a pas laissé de commentaire.

MATTHEW C.
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Le client n'a pas laissé de commentaire.

Mike D.
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Le client n'a pas laissé de commentaire.

Lisa S.
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Le client n'a pas laissé de commentaire.

Nemanja J.
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Le client n'a pas laissé de commentaire.

Sarina P.
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Only concern I had was there were ants in truck in the back and the lock did not work so I had to purchase one

Shannon P.
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Actually include the dolly on the vehicle. It was not included and I paid for it.

melaku T.
Évaluation :

None at the moment... The rep was very helpful...and want to thank him.

jojo L.
Évaluation :

Helpful, but unorganized station. Uhaul overall is great, quality van, good price & customer service. Your app needs debugging!

Don D.
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Le client n'a pas laissé de commentaire.

Victor P.
Évaluation :

The truck stank of stale cigarette smoke. And I reserved moving equipment with the truck the first time. You didn't have it at the location when I got there. I needed the equipment for my move. So I moved the reservation forward two weeks so you could figure it out. Second time you didn't have it either. Pathetic. What's the point of taking a reservation if you can't get the equipment to the location for the reservation?

Kevin T.
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The online check in and check out takes forever

Michael K.
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Using the self check out/in was DREADFUL! It may have been the location or the UHaul system, but the ability to load/send all the required photos did not work well.... I worked at the pick up process for over 30 minutes. It kept saying there was no connection to the system, but I know I had a connection that was working because the phone was functioning with other aspects very well.

Derrik K.
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There were issues with the mobile pickup and return but nothing major. Everything was good with the location but the mobile app and online scheduling were kind of cumbersome. The manager there was friendly and assisted promptly. Thanks!

Christian J.
Évaluation :

The online self-dispatch portal wasn't great. I encountered issues with it, and it took far longer than it would've taken had I been permitted to check in with the worker at the counter. He was great (the counter worker). I would've preferred to have him help me overall. I had selected checking in with a person, but Uhaul seemingly forced me to utilize the clunky online check in method. That was lame.

brian Y.
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Friendly employee

Jordan K.
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The truck wasn't ready, it had a half tank, extra equipment, and the pads(we didn't ask for) were all in the grandmothers attic.

Martin S.
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The driver cabin was very dirty, this is not acceptable in times of Covid...When I checked out and was asked by the app if the truck is ready for the next family, I said no, but this resulted only in an extra cleaning fee of 25 USD, even though I kept it as clean as possible under this circumstances...there were even used tissues on the floor Of the cabin...I also had a problem when checking out to upload the photo of the mileage, but the service representative just connected me to a phone line where no-one was working...

Paul D.
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After being sent to this location from the original reservation location, it took over 30 minutes for this location to locate the keys for the vehicle we were renting. This was in addition to the 20 minutes we waited at the first location and a 25 minute drive to this location.

Maria D.
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Le client n'a pas laissé de commentaire.

Damon S.
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Le client n'a pas laissé de commentaire.

Amy G.
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The truck I was initially assigned was double booked for someone else. Even though I arrived first, they ended up getting their key before me. It took awhile to get another truck and thankfully there was one left.

Jackson G.
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Le client n'a pas laissé de commentaire.

Andrew W.
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Please don't overload the lot so trucks get buried when people come get them, I had to wait for an attendant to unbury it, which ate into the time I had paid for. My truck also had less than 1/4 tank of gas when I began my rental, which I then had to refill before leaving. This meant that because I was pre-filling instead of re-filling I overestimated how much gas I should put in to the tank. I will not get that money back. It is important that the truck I am paying for be ready in every sense of the word when I arrive to pick it up.

Donald M.
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The lot was a mess. Trucks blocking other trucks, confusion, chaos. I understand that we are all in a tough spot and doing our best right now, but I'm sure there were people who couldn't access their trucks, or had no option for where to park when returning the truck.

Timothy N.
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Le client n'a pas laissé de commentaire.

David S.
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Not five stars only because the new software for checking out the truck using a mobile device did not work smoothly, could not find my reservation, quoted the wrong price, and finally forced us to cancel and start over. Matt, the manager, was very patient and helpful -- no complaints at all with him. Covid made it all much more stressful.

james W.
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Le client n'a pas laissé de commentaire.

Clinton B.
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Le client n'a pas laissé de commentaire.

Dana S.
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more communication in e-mails about pass offs with keys and what not. Other than that- incredibly friendly staff, timely, effective. INCREDIBLE price.

Trisha L.
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It took forever to get the 24/7 checkout/in process to work. Would have rather just done it at the location. Won't use that again.

David R.
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i waited at the door while the attendant fiddled around inside. i was supposed to do an online check-in but was unaware of that so i waited and waited... the attendant never did come out to tell me what i should do... it took and service station attendant to tell me the U-Haul attendant would not come out (due to the virus)... i finally figured out that i had to do an online check-in.

Shawn N.
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Le client n'a pas laissé de commentaire.

Craig S.
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Le client n'a pas laissé de commentaire.

tim B.
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They changed pickup location to a crappy pickup place for me and didn't get in touch with me to let me know.. Have rental available where customer needs. Call to make sure customer knows that location has changed

paul M.
Évaluation :

Instead of dropping of the keys in the lockbox, it would be more appropriate that an attendant receive the vehicle and verify the fuel level so that there aren't any discrepancies. This happened to me even though I returned the vehicle during regular business hours (just after 2:30pm).

Paris O.
Évaluation :

couldn't log in with the app. wouldn't recognizing my order

Jonathan’s S.
Évaluation :

Uhaul customer service that I called (1800 ) is worst if seen. It took of an hour to do the self check in to leave I had to get the key from the front desk. After confirmed my truck at one location I received a call saying I need to go to a different location. The scheduling manager I was forwarded to was awful. You guys suck and surprised you're still in business.

Therol B.
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Le client n'a pas laissé de commentaire.

Nils W.
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Le client n'a pas laissé de commentaire.

sue P.
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Le client n'a pas laissé de commentaire.

Todd M.
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Not happy with the $20 charge returned vehicle same day less than 8hrs.

Scott W.
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Website did not function for truck pickup by mobile device. This created aggravation and wasted time.

Destiny W.
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The young man at the counter was very nice but the truck had 1/8 of a tank of gas when I picked it up, it was raining and the windshield wipers were toast, and there was a dick drawn on the side of the truck

Lynne D.
Évaluation :

We rented a van. It was easy to handle and the windshield wipers were great. Drove about 200 miles on 11 gallons of gas. Kenny and the other staff were very courteous and helpful.

Nicolas K.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Thomas U.
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My reservation wasn't processed and my reservation got changed. The online platform wouldn't work, would not let me check the truck back in. Not the shop's fault, I dont think.

Edward B.
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Quick and easy. Thank you.

Helena S.
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Le client n'a pas laissé de commentaire.

Aline A.
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Le client n'a pas laissé de commentaire.

Tyler A.
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Less the location and more issue with availability. I booked the truck for a certain amount of time based on a given location. When the pickup location was changed, it resulted in additional drive time increasing fuel and rental expenses.

Sherilyn L.
Évaluation :

Trailer had an issue with the camber/adjustment of the tandem axels which made the trailer hard to handle. Trailer had new tires which, in hindsight, makes me wonder if they replaced a tire worn down due to misalignment instead of fixing the problem .

Van S.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher M.
Évaluation :

No one else there and it took them 35 minutes to get the truck ready. I returned the truck two hours early (while they were open) and they back logged time to charge me “after hours” fee.

sarah C.
Évaluation :

the reviews on this location are BAD! i almost cancelled my reservation. but the guy there was friendly, informative and helpful. i don't remember his name, but he was a younger, taller, slim, black man. the first van was filthy but the associate changed the van to a different one so i wouldn't get charged for the cleanliness of that van. and the van that i ended up with needed an oil change and had the oil change display constantly showing in the info window blocking the mileage.

Amber S.
Évaluation :

I'm super upset right now! The employees at the 76 location went out of their way several times to tell me I could NOT drop off the truck there. I understand they do not work for uhaul and I never asked them for help. There was no available parking. When I called the tv hwy location to ask why the store here keeps telling me I can't drop it off and the tv hwy location said I had a paid for one way and I had to bring it back to Beaverton. I pointed out it said MLK on the paper they printed out. And he put me on hold and said ok I could drop it off at MLK but at 9am the next day. I explained this place had a drop off and he said okay I can do it but there's a 20$ convenience fee. I clearly stated this process is not convenient in any way. I spent another 10min going thru the drop off process online. I can only imagine the addtl fees I am about to invite for whatever reasons. I was excited about moving and this has completely ruined our families day, uhaul experience, and moving experience. I rated the tv hwy location poorly bc when I called them for assistance, it was not very helpful and I was given misinformation a few times.

Jonathan M.
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Le client n'a pas laissé de commentaire.

cory C.
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This place is running a scam

Paul M.
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Le client n'a pas laissé de commentaire.

raymond A.
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Employee (Ebony) who helped me was excellent. Managed a busy time at check out with efficiency; discovered items left in the truck & made sure they got back to me.

Allen B.
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parking and traffic were super difficult.

willie W.
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Really! Nothing

Jose O.
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Location is poorly run.

Jacob G.
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Le client n'a pas laissé de commentaire.

Jason M.
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It is a very tight set up, with the location sharing a car garage and also a gas station, but it served the purpose.

Non reviews have been submitted for this location.

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