Le client n'a pas laissé de commentaire.Ryan H.
Customer Reviews for Vaughans Country Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We called days before to schedule a pre rental inspection of our vehicles prior to the pick up of the tow dolly as advised by Uhaul. The person on the phone told us that they don't do pre inspections and someone would be there to get the car and dolly hooked up. We were told to come at 9 am. When we arrived there was one attendant that was running a convenience store that was busy selling lottery tickets and gas. She was very nice but had little knowledge of the tow dolly and had a lot of trouble with the computer registering our pick up even though I completely pre registered. There was no masking or Covid precautions. In the end we have a totaled vehicle that was caused by the staff at the drop off location. I will never use Uhaul again. I cannot recommend. Don't do it.rene H.
Le client n'a pas laissé de commentaire.mitch B.
Le client n'a pas laissé de commentaire.Raymond H.
I was on a very tight schedule very pleased that I can go to the U-Haul place Spring Lake Highway leave a little corner store is called Vons got me set up with it two wheel tow dolly I needed was able to get the car I had to tell safely and return the equipment back and I will definitely use this location again for ever need them I've been very happy with you all performance in the past anywaysRobert E.
Awesome job great customer service. Thank you!!James L.
Le client n'a pas laissé de commentaire.Donald E.
Agent was very nice and transactions went smooth, I'd drive by others to go thereWilliam S.
Le client n'a pas laissé de commentaire.Rafael R.
Either the lady didn't know how to check the trailer and blankets in or the people in NC screwed up the initial paperwork. Took 30-40 minutes and noone in the place was wearing a face mask except for me.Richmond S.
Le client n'a pas laissé de commentaire.holly V.
Le client n'a pas laissé de commentaire.Tod G.
Le client n'a pas laissé de commentaire.Robert J.
You charged me extra mileage which was due to where you input drop location to. There were drop off locations much closer to my destination location than this place. I drove an additional 11 miles when there was a much closer drop off located at the Ridge Manor Motel on 301ELLEN S.
Great country folks -- very friendly and accommodating!!!williams R.
This location is outstanding. Keep up the great job.Ronald M.
Le client n'a pas laissé de commentaire.Jerry P.
Le client n'a pas laissé de commentaire.Demisha T.
Le client n'a pas laissé de commentaire.forrest K.
Le client n'a pas laissé de commentaire.Steven S.
Windshield wipers were falling apart.Robert M.
Le client n'a pas laissé de commentaire.Stephen L.
For after hours there was no way to turn the keys in. There was not a mobile drop off boxCharles D.
Le client n'a pas laissé de commentaire.Susannah H.
Everything went great, the renting facility actually called me to confirm the reservation which gave me piece of mind that everything was good to go.PATRICK M.
Great ServiceEdward T.
Le client n'a pas laissé de commentaire.jeanie G.
Le client n'a pas laissé de commentaire.Kevin C.
No problems, easy in and out.Ron C.
Thanks you were more than patient.butch B.
Le client n'a pas laissé de commentaire.Norman K.
Le client n'a pas laissé de commentaire.Dwayne N.
The rental location needs to learn there operating system a little more.Robert S.
Le client n'a pas laissé de commentaire.Ben B.
Very friendly and professional staff at Vaughn's County Store.STEPHEN L.
Le client n'a pas laissé de commentaire.mary S.
The location was great. The woman who I had seen was amazing. The truck was way passed retired. I drove what should have been a 5 hr drive an it took me 9hrs. The truck wouldn't go any faster then 45 definitely had some rear end issues. The radio didn't work nor the heat I'm sure it still had the original windshield wipers they stopped selling 15yrs ago.Jennifer W.
Location to remote.Mattthew J E.
Le client n'a pas laissé de commentaire.brenda B.
This place is the nicest and easiest place to rent a uhaul fromJeremy T.
Le client n'a pas laissé de commentaire.Steve W.
Le client n'a pas laissé de commentaire.Wendy B.
Le client n'a pas laissé de commentaire.richard C.
It was my first time using U-Haul and giving it a big thumbs up.rudy C.
The location was great. Vaughan's Country Store does a good job however it is clear that online reservations are the way to go. U-Haul's in-store applications and contracts are very slow and frustrating.jeff D.
Don't lie to customer and tell them not to worry about when you will get there to return uhaul trailer!CARL P.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Frank B.
Le client n'a pas laissé de commentaire.Angela B.
I returned the utility trailer after only using it for a couple hours. The person that was there when I returned it did not know how to process the trailer back in. She had to call someone to come & help her. I was asked if I wanted the balance back in cash or put back on my card used. I said put it back on my card. That never happened. I was disappointed when asked on how I wanted the refund but never received one.ARNOLD A.
The staff at this location very helpful, friendly an professional.Baron W.
The representative at the Blanton location was very helpful an professional. The location on 56th street requires customer service training.Baron W.
Friendly service from the owner of the store.Gary R.
The location is a tiny country store with 1 employee...took me 45 min with a reservation to pull out due to taking care of gas people(no credit card on gas pumps), his computer kept freezing and had to re enter my info 3 times in between customers...needs another employee at this location to be sure...2 people walked out on rentals from waiting soooo long. Man was overworked trying to do it all himself.Barbra R.
Upon pick up the information for the reservation wasnt even in the system for pick up then the dealer had to fight with computer system to allow us to rent the tow dollie which took 2 hours and then the price i was given when i reserved the dollie was told it was only going to be 54 $and ended up being charged 74 $i am highly dissatisfied with this issue.lawernce W.
Le client n'a pas laissé de commentaire.donald M.
Friggin stupid money for a one way trip. I hate itjohn T.
Le client n'a pas laissé de commentaire.Delmar H.
Le client n'a pas laissé de commentaire.HAROLD S.
location out of the way---there were two right next to mejody R.
Very nice gentleman very helpful thank you so muchDONALD T.
Pickup was horrible. No one to help. Apparently lady at counter had no idea how to operate system. Kept trying to get more money for rental . Didn't even come outside to help with trailer hookup . Never in 20 years of renting from uhaul have I ever seen a location like this. No shop guy, no tools. Nothing. Just collecting money. Never will I go back here.Max M.
Fire everyone who works for corporate and start over with new people. The rental location folks are awesome, but corporate UHaul is unbelievably disorganized, rude and incompetentâ€"a horrible enough experience to consider never using UHaul again.Brian G.
The lady running the store had a lot of customers coming in so we had to wait quite a bit and every time a customer came in she handled the customer and made us wait. She was very kind and polite and smiled a lot to keep it light which I really appreciate it I just didn't think she should've stopped us every two minutes to handle the flow of customers and make us waitcaroline B.
Le client n'a pas laissé de commentaire.gary M.
Le client n'a pas laissé de commentaire.CARLA S.
Le client n'a pas laissé de commentaire.Curtis H.
Le client n'a pas laissé de commentaire.francisco C.
Dropped off in and out in less than 10 minutes.John P.
Le client n'a pas laissé de commentaire.Ronald P.
The truck smelled of cigarettes in the cab and the back smelled worse than that of Idk what. When we lifted the load door roaches went everywhere... We ended up with roaches in our own personal items. The location was way out of the way and added extra unnecessary miles when there are literally 4 Uhaul locations all within a mile of my home all with the same type truck I rented. My request to pick up from certain locations was not granted but changed to that location 10 miles away obviously adding additional miles. I have used Uhaul in the past and been very happy but this time was a major disappointment.Brinson K.
Le client n'a pas laissé de commentaire.Chrissy B.
Quick and simpleKevin F.
Le client n'a pas laissé de commentaire.Theresa S.
Le client n'a pas laissé de commentaire.jarrett J.
Le client n'a pas laissé de commentaire.jeorge T.
Le client n'a pas laissé de commentaire.Deren A.
When the price is giving over the phone is one price an when you pick the truck up they give you a lot bigger price. I will not use you again.mary C.
Very friendly people quick drop offCHARLES F.
Very plesent and helpful at the drop off location. Above and beyond.David A.
Le client n'a pas laissé de commentaire.Stacey J.
It was a distance away. Think I was charged for those extra miles. I had a pick up closer to the place I was moving from.Nelson C.
Le client n'a pas laissé de commentaire.CINDL G.
I was the next customer..BRIAN H.
Ted at Vaughn's Country Store was very friendly and professional.STEPHEN L.
Communicate better when you don't deliver the reserved vehicle. Reserved a 26' and was told no 26' in area when went to pick up. Had to make more trips which cost more money in mileage. Not pleased when I later drove by another facility on 301 and saw 26' truck parked and not being used.RANDY H.
Le client n'a pas laissé de commentaire.barbara M.
Vaughans Country Store was excellent, however the first place we went to which was 15 miles closer at the corner of Wire road and Route 54 in Zephyrhills Florida was a real jerk. I will never do any business with this guy. I recommend that you take your rental business away from him. I have told my friends about him and you would be very unhappy at what a lot of people in that area.think of the way he runs a buisness Just my opinion but one you should not take lightly. U haul is a very convenient well run company that I would hate to see hurt by such an person.paul P.
Might want to put a Uhaul sign up somewhere noticeable on the storefront. Trailers were stored next door by a mobile home that I thought was the office.Steven R.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Frank P.
Le client n'a pas laissé de commentaire.Ronald P.
Le client n'a pas laissé de commentaire.Richard W.
Attendant did not explain anything as to rental, she had us disconnect a jack knife trailer frpm the truck after having us go to her home behind the store to get a sissor jack out of her car, she asked the gas level in truck (it was at 3/4) and did not put in system proper when we dropped off they tried charging us 28 dollars.
Le client n'a pas laissé de commentaire.Joyce T.