Very friendly and seemed to know the businesschuck S.
Customer Reviews for Vaughn Motor Sports
(U-Haul Neighborhood Dealer)
Pour nous contacter
Reno, NV 89502
Services dans cet établissement :
- Mon–TueDe 8 h am à 12 h pm
- Wed–SunDe 8 h am à 4 h pm
- Inspection gratuite du remorquage
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.michael O.
Super great experience. Best uhaul locationDevon T.
Le client n'a pas laissé de commentaire.dan S.
I've rented from this location a bunch of times now. Always goes smoothly. Easy pick up and drop off.Bertrand S.
Le client n'a pas laissé de commentaire.denise M.
It was a great location right down the road from the airport as I flew in to get the truck. Another benefit was Costco was almost right next door and could fill up the truck at a better price too!Brad F.
The gentleman that helped us Jose had the best customer service I have seen in a long time being a business owner myself. I will use this location every time if they have the trailers and box trucks that I need, I would recommend it, Jose and his location to anyone he was excellentMartha M.
Le client n'a pas laissé de commentaire.John Z.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.David M.
Great people to deal with.....fast service......good ratesSteve W.
Le client n'a pas laissé de commentaire.diana A.
Le client n'a pas laissé de commentaire.jose G.
The owner/operator gives outstanding friendly service.john W.
Used drop box, business closedShawna P.
Le client n'a pas laissé de commentaire.Charles A.
Great service. Quick pickup. Will be back for rental needsChristopher A.
We reserved for a Thursday pickup in sun Valley nv. We called to pick up on Thursday. Sun Valley said come Friday. We called Friday. And were told the reservation was canceled. Called Virginia Street by Moana lane. Got verbally abused. Went to your kietzke office. Was pleasantly welcomed and assisted. I highly thank your employee on kietzke for his help when other offices were less than pleasant.michael B.
Le client n'a pas laissé de commentaire.Ernie Z.
The guy at this location is awesome! My third time renting from him.Bertrand S.
Le client n'a pas laissé de commentaire.Lucas S.
Jose was friendly, polite and very personable. I will definitely use this location next time. Thank you JoseGLEN ROBERT A.
Le client n'a pas laissé de commentaire.paul D.
Le client n'a pas laissé de commentaire.Shelbi S.
Made a stressful day easier. Thank youKimberly T.
Everything was ok at the drop off location, thanks.max C.
Customer service was spot on.Angela G.
Le client n'a pas laissé de commentaire.Alan B.
Office was closed when they should have been open. UHaul is on a used car lot and was very difficult to get in and out. Area for Uhauls was a dirt lot in back with large pot holes and no room to manuver easily... they had Motor Sport cars parked all over and the staff uses the lot to do spin outs with off roads vehicles (while Uhaul customers are trying to navigate the lot) I returned the trailer early (during business hours). There was no one to assist, the website on a sign in the lot directed me to a Uhaul site for requesting emergency or breakdown service... not self serve return. I was unable to check in the trailer and had to leave it uncertain if it would be properly checked in. Location service could not find the location on your website so I had to leave the return to chance. When someone from the return location called me back (I had to leave messages on their voicemail), I was told just leave it and they would get to it the next day. I said it didn't seem secure and how can I document that I returned the trailer. They told me just leave it in the dirt lot and take a picture if you want. Unprofessional and unwilling to assist me. I will not use this location again. I was forced to use this location because Uhaul would not allow me to return the trailer to the place I had rented it... apparently that equipment is only for 1 way rental. Overall experience was very poor. Only bright part of the experience was the staff at the pick up site.Kevin M.
Customer service at this location is awesome.Bertrand S.
Le client n'a pas laissé de commentaire.joe B.
Le client n'a pas laissé de commentaire.Stephen V.
Le client n'a pas laissé de commentaire.CHRISTOPHER W.
Jose was very helpful and nice.Thomas M.
Jose was amazing! Very helpful, polite, and informative! Will definitely be back to this location!Amanda H.
Le client n'a pas laissé de commentaire.Christopher A.
more parking spaces.Ken E.
Le client n'a pas laissé de commentaire.David M.
Best location in RenoStanislav S.
Jose is very helpful and attentive. He made the transaction fast and efficient. I'll definitely use this location again rather than the other less friendly U-Haul locations nearby.BRUCE B.
Jose is the best U-haul Manager I have ever met.ISLAMBEK D.
Le client n'a pas laissé de commentaire.Chris L.
Le client n'a pas laissé de commentaire.Jeffrey C.
Nothing everything is good 😊👍cathy C.
Jose did a good jobscott F.
Jose was amazing, was so quick kind and efficientadrian L.
VERY GOOD CUSTOMER SERVICE EXPERIENCEAdrienne M.
Showed up a little early to pick up a trailer to move a vehicle. There were a couple issues, all on my end and No fault of Uhaul. Jose (the owner of this franchise)was very eager to help in any way possible. I needed a different tow vehicle as well as a bigger trailer than I had arranged for from Uhaul. As I went to pick up our shop vehicle, Jose took care of the paperwork for the new trailer. Fast, easy to work with and just a good guy! Was a great experience and I recommend Jose and his Uhaul rental establishment. He has a great assortment of trucks, trailers and supplies to make your next move as easy as possible..whether across town..or across the U.S.Damon H.
Friendly, quick amd great equiptment .Very convenient. :)Janeane P.
Le client n'a pas laissé de commentaire.brian A.
Jose was very helpful!! Great customer serviceellen W.
Le client n'a pas laissé de commentaire.Brian P.
Le client n'a pas laissé de commentaire.Jennifer J.
Le client n'a pas laissé de commentaire.Tommie W.
Le client n'a pas laissé de commentaire.Corrin S.
Customer service was top notch .Blanche D.
Le client n'a pas laissé de commentaire.Lee H.
Easy check in and out. Everything was exactly as described with the truck and fees.Elizabeth M.
Le client n'a pas laissé de commentaire.Thomas H.
Great service.Ramon I.
Nothing Jose is a joy to work with. He is very accommodating. A real asset to the companycathy C.
Excellent customer service at this location, the best experience I have had with U-Haul ever! MerciWill M.
Le client n'a pas laissé de commentaire.robert V.
Le client n'a pas laissé de commentaire.Kamea M.
Le client n'a pas laissé de commentaire.Bruce W.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.William O.
Very helpful at the return location.Harry C.
Le client n'a pas laissé de commentaire.Michael G.
Jose was great to work withDennis S.
Customer service was excellentJoseph S.
Best Uhaul in Reno.William S.
The online portal nor the website would work for me to finish the return of said U-Haul vehicle.Charlie M.
The parking lot was pretty crowded. Other than that the gentlemen that rented to us was awesome! Super nice and understanding and worked with us.Jeffery S.
The guy was awesome, the rental was easy, smooth and over all great experience.LUIS C.
Le client n'a pas laissé de commentaire.Richard C.
I gave a poor review previously, however, Jose took care of my concerns very quickly and professionally. Problem resolved ! Thank you, Jose.Anthony Z.
Interesting dropoff/ return location, used car sale? Had two or three times more negative comments than positive. On a positive note, the dropoff location was only four intersections away. *(walking distance from original, pickup. for a sixty-ish guy)tony K.
Check in was a breeze the guy checked me in was very niceCindy J.
Jose was very helpful and professional. Excellent customer service.lois D.
Jose was very helpful and professional.James P.
Le client n'a pas laissé de commentaire.Janice K.
Le client n'a pas laissé de commentaire.Janet B.
We got great costumer service and I will definitely be coming back to this location. Thank you so muchJennifer F.
Le client n'a pas laissé de commentaire.Sean G.
My experience with this location was excellent. My experience overall with U Haul for this particular rental was not. I had reserved a 5 by 9 utility trailer with an appliance dolly, for a 6 hour use period. This was to be picked up and returned to a different U Haul location in the Reno area. I was notified the morning of my rental, that my reservation had been moved to a different location. When I went to pick up the trailer at the appointed time (1 PM), I found out that this location closed at 6 PM (rather than 7 PM at the original location, meaning I only got a 5-hour rental) and there were no appliance dollies. While I was not charged for the originally reserved appliance dolly, it did affect what the activity for which I reserved the trailer (moving appliances). So, the folks at Vaughn Motorsports were excellent. U Haul did not ensure that the location to which they moved my reservation could meet my needs (equipment details and rental period) and therefore dropped the ball.Frank B.
Le client n'a pas laissé de commentaire.Reg W.
Excellent service à la clientèleMICHAEL S.
Le client n'a pas laissé de commentaire.Larrissa K.
Le client n'a pas laissé de commentaire.Raymond L.
You guys were great! Only issue I had was leaving the trailer at our local storage unit Alpine moving and Storage in Incline that same night, which I previously arranged with the staff there. When I showed up the next day they gave my trailer away... I wasted over 4 hours in the day and was massively behind on my schedule, now driving in the dark to a location. Again not your fault here, but maybe you can contact Alpine and let them know they F'd UP!Jason G.
Checked in and out quickly. Excellent servicemichael W.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Jim L.
Representative Cameron did an excellent job getting my 6Ã—12 trailer ready to go!!Elvin L.
Staff was great!Stephen H.
Everything was great! The location is just a little hidden but with maps it was easy to find!ROMMELLE DESIDER M.
Le client n'a pas laissé de commentaire.Ken B.
The young gentleman than helped me out was fantastic. Super knowledgeable and made the entire experience great. Will be coming back if needed.Brady L.
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