Customer Reviews for Vault Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Very easy to deal with . Both people I dealt with were extremely nice

Évaluation :

5

The person who helped me was very nice and courteous.

Évaluation :

5

Interior of the truck was dirty. Problem with the electric door locks; passenger side would not unlock from driver's side. Although the pick up/drop off location waived the after-hours return fee, it is ridiculous that you charge 20,00 $ to return the vehicle after hours, especially if the facility is capable of returning after hours. When making reservations online, please disclose ALL additional surcharges, taxes and fees.

Évaluation :

5

The Lady working the desk was great, was one of the better customer service experience I have ever had. No I am not related to her and do not know her. Thx

Évaluation :

5

Simple and straight forward.

Évaluation :

5

I was shocked by how well this went. This was a great experience that I told multiple people about during and after my rental. Merci.

Évaluation :

1

Enter the right address for God sake

Évaluation :

5

Excellent customer service

Évaluation :

5

Pavane was extremely helpful when I had to go inside the facility because my mobile phone check-in could not read my location.

Évaluation :

2

If you drop the truck off, make sure to call the location to confirm they received it. I got an email from U-haul 4 days later stating that I hadn't returned the truck yet. This was because the location didn't register that it was dropped off on the appropriate date/time.

Évaluation :

5

Vault was awesome!! Pavan(?) provided fantastic customer service!!! However, your website/app are terrible!!!! Maybe the worst experience ever. Would not recognize my location regardless of what I tried!! Google maps, no problem. U-Haul app/website huge problem!! Fix you sites before offering online pick up or drop off!!

Évaluation :

5

Staff friendly and knowledgable , great experience !

Évaluation :

4

My only complaint is that we got charged for the extra insurance even though we declined it. Otherwise everything was wonderful and the nice woman who helped us was amazing! She made it quick and easy!

Évaluation :

5

Pavane is the best. She was super helpful and friendly.

Évaluation :

5

Nothing really, the service was excellent, better than most u-haul places I've used. I will definitely go back!

Évaluation :

5

This was a much better location than the last time I rented a UHaul vehicle. The van was clean, ran smoothly, and the people who helped me were professional and courteous.

Évaluation :

2

I ordered and paid for moving blankets and a dolly that were not with th truck when I picked it up so we had to go without. Also the truck was at a 24 hour facility behind locked gates so we had to wait for someone to come open the gates before we could get to the truck delaying our move. I called uhaul and they didnt have the information to get to the truck either.

Évaluation :

3

The girl tried to clarify the issues with the U-Haul transportation company or U-Haul Trafficking so that we would be able to leave it there but when she was explaining the story to traffic getting it wasn't even close to what I told her what I went through in North Carolina so I guess overall my experience was pretty poor

Évaluation :

5

Please get lift gate equipped vehicles, you exceed Penske in every aspect but liftgate availibility...

Évaluation :

3

We were told that we would be charged for the additional day, but the clerk working didn't know what that charge would be. The assistant manager who must do most of the work was walking the complex and wasn't available when we made the return. The clerk was nice and friendly, but not very helpful or knowledgeable.

Évaluation :

4

I wouldn't change anything1

Évaluation :

5

Representative was friendly and helpful. Fortement recommandé!

Évaluation :

5

Staff was very helpful, friendly and courteous. Don't change a thing!

Évaluation :

5

Very friendly welcome and asked only the necessary questions. Very respectful

Évaluation :

5

Nothing, Everything was professionally done.

Évaluation :

3

I didn't pick this location to get the truck, I picked Skippack. Being 10 miles out of the way was a nusience.

Évaluation :

3

Reservation process had to be repeated onsite. Additionally the right hand turn signal was not functioning.

Évaluation :

5

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