Évaluations des clients Vaultra Self Storage Niagara

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Vaultra Self Storage Niagara

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Damla M. le

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Le client n'a pas laissé de commentaire.

Roxanne M. le

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The truck I rented had a crack in the windshield. The dolly was not hooked up as it should be and there were blankets out of the packaging. There was water on the upper storage deck from damage in the truck. Other than that it was very useful. I would like to add that the attendant Debbie was very helpful, friendly and offered great service. I understand Debbie was off the previous day and was not responsible for the condition of the truck. Thank you for having moving trucks on hand.

Aaron D. le

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No real explanation or services. Was billed for wrong amount of gas. Not explained about billing and charges. Asked for safe move, found out it wasnt applied. Just awful....just really awful

WILLIAM P. le

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Le client n'a pas laissé de commentaire.

Jody B. le

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The person at pick up was not able to select this location for drop off and told me to call in to arrange it. Called in and they didn't want to allow the drop off that was already agreed to. Then they gave it to me and I got a call the next day about dropping off at the wrong location even though that was what was on the system. Then I got an email that the truck was not returned (the location had not processed the return). This was a terrible experience all around. This is all a scheduling issue and not related to the dealer location themselves.

nathan H. le

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Provide a clean truck. Inside the cab was dirty cigarette butts on the floor and spilled/ sticky fluids where on the center console. The back of the truck had garbage and debris in it resulting in me having to clean it twice, once before use and once after

Vladimere B. le

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Le client n'a pas laissé de commentaire.

Bob C. le

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The UHAUL website gave inaccurate rate information and my bill was greater than expected. Vaultra tried to remedy the matter with UHAUL, without success. I'm pleased with Vaultra, but have contacted the Competition Bureau of Canada regarding UHAUL.

seemab R. le

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Athough called in, reserved, gave my credit card number and received confirmation email for the equipment in advance, had to wait for 45 min for pick up. The computer at vendors end was showing that I have no credit card in record. Manager of the facility called a supervisor and she told me I have to pay cash as the system malfunctioned and she cannot do anything it being weekend!!! Finally someone intervened and resolved the issue. After 45 min!!! The equipment reacked of something very foul from the last renter. Whoever quality inspected the equipment before renting out again needs to be retrained? The whole experience was a nightmare. Most disappointing for any level, specially Uhaul.

Sophie H. le

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Accurately fill the truck to the specified level next time.

Christina W. le

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Le client n'a pas laissé de commentaire.

Bonnie B. le

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Nothing. This was the best experience I’ve ever had renting a truck. It was very clean and very easy to drive. The owner was very kind and extremely courteous. Couldn’t have had a better experience.

TES E. le

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Le client n'a pas laissé de commentaire.

Kevin T. le

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not have to take a picture of gas gauge since gas is used and then refilled.

Ron R. le

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Le client n'a pas laissé de commentaire.

Tracy R. le

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Le client n'a pas laissé de commentaire.

LINDA B. le

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Le client n'a pas laissé de commentaire.

JULIE S. le

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Overall, a friendly, helpful, accommodating experience! Just a note, front bumper had damage visually and that you may want to address for repair.