Very poor customer ervice effectiveness and quirky, buggy mobile app. When picking up, The app told me I had to speak to someone at the location and did not give me a code for the lock box. Of course there was no one to speak to at the location so I had to call customer service. The first agent said it didn't look like the key was there. Transferred me to another agent/department. The second agent basically said the same and was trying to locate someone at the site. Eventually transferred me to another support person who said the same thing. After 30 to 40 minutes on the phone I simply asked it we could try the lockboxes. I was given the code to the first box and what do you know -there was my key. When returning, the app tells you to drop the key in the orange box, then to press continue. Then proceeds to tell you to take a live pic of the odometer and gas level. Can't use stored image. How do you start the vehicle to take a live pic when it already told you to drop the keys? Good thing i still had the key. However, I tried to take a pic 20 times and the 'continue' button would never highlight to allow me to finish. Horrible app/uhaul experienceJason M.
Customer Reviews for Vaultra Yorkdale
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Toronto, ON M6B4C5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They didn't have a dolly that I reserved, but still charged me. Also charged me for gas even though I filled the tank.Rhuland P.
They dishonestly added a fuel charge to the invoice when the van was returned. The invoice was not emailed to me to hide the dishonesty.ROBERTD K.
The U-Haul truck seems to have weak battery and had on a few of occasions had start up issues. Also the process of accessing roadside assistance seems cumbersome and there should be a dedicated hotline for the same only.Gaurav D.
Check engine light they refused to substitute equipment.YAACOVAVRAHAM A.
Le client n'a pas laissé de commentaire.SANDRA H.
Le service à la clientèle était génial. Vehicle was in great condition. I have 0 suggestions for you. Everything was outstanding!KAHON H.
Le client n'a pas laissé de commentaire.FAUSTO Z.
There was no washer fluid in the vehicle and two of the tires needed air. Daily checking would have spotted these issues I believe. Also the lock mechanism to retrieve the keys was incredibly difficult to open and there were no instructions on hand to help with that.Susan L N.
The entire experience of renting the truck was poor, the only good thing about the location was the convenience of the location to us. We decided to do the truck share and use the app. It was not intuitive to use despite reading and watching videos. we didn't have the right link set up to proceed. My husband had to wait 90 min for a person to come and she was late to open the counter. He tried calling the customer service while waiting and did not get in touch with anyone the whole time while waiting. He requested a call back which was 20 min. When he was called back they answered only to put him on hold for the rest of the time. Because of the lost time, we requested to keep the truck later than the reservation time stated, the person at the counter did not help at all and told us we had to call. That call took an hour! I was on hold numerous times, passed to 3 different people, when they did answer was put on hold again. It was infuriating. The van however was good and worked well for the move and the first person I spoke to after a 23 min wait was very pleasant and tried to help. Despite the few positive aspects of the rental, I wouldn't rent from uhaul again.ALLONSHALOM R.
Truck was dirty. Window was really dirty. No washer fluid to clean it. Otherwise contactless rental was great and truck was fine.Steve L.
Great location and staffIolanda V.
Customer service was excellent!VITO S.
App could have a better user experience but I really enjoyed the option. It made it super convenient to pickup outside of regular business hours.Stefan G.
TRULY RUBBISH APP! FIX IT! The app was broken and buggy and delayed my entire move. Both when trying to pick up the truck and dropping it off. Fix it!George K.
It wasn't clear how to get the codes for the key to get the truck. I had to call and the woman said my verification wasn't complete but there was no indication of that had I not called. Other than that - it was a good experience.Stacey R.
Lock boxes are difficult to operate, was trying to open it for 15 minutes and could not so i had to go inside and ask for help, locks are too stiff to unlock. Luckily my pickup was during business hours so the woman inside was able to help but if the business was closed I would have been stranded with no van.Aaron C.
Agatha, who was there at the location, was not kind, helpful, at all. We reserved our truck at 9am and were able to pick up 20 mins later. Agatha said, cancel if we dont like, it doesnt affect them. What a service!Duksang J.
I had consistent troubles with the U-Haul App. Clicking through the add-on options (specifically the 'no thank you' option) took a very very long time to progress to the next screen (often over a minute), further, the app wouldn't recognize that I was taking photos of myself/ my drivers licence/ the odometer and I was unable to complete either my pick-up or return through the app because of this.LUCASMARTIN P.
Was so easy and phone support was quick.Scott E.
The physical location was ok but it being in a back isolated lot didn't make me feel comfortable/safe. It was raining when I picked up the vehicle so I had to do the pick up procedure in the rain - no shelter at all. The vehicle didn't look clean. It was dusty and had debris inside plus a used latex glove and a tissue. It was obvious no one cleaned it.Francesca F.
I felt it was a bit unclear at the end when dropping off my Uhaul if I should put the keys in the orange box OR back in the small locked box. I am confused why it told me to do both things.Brianna H.
Le client n'a pas laissé de commentaire.ashraf P.
Le client n'a pas laissé de commentaire.RENATO M.
Le client n'a pas laissé de commentaire.Michele G.
The locks are very hard to open. I spent an hour trying to open the lock box.Kostiantyn M.
I am calling customer service in a bit. You guys gave me the wrong vehicle. I couldn't even move all my furnitureQuang V.
The fuel range is confusing on your systemPATRICIACAROLY D.
Le client n'a pas laissé de commentaire.Gary E.
Female staff at the location was great. Helpful and patient. Thanks. I will be back. Ngawang ChoedenNGAWANG C.
Location out of the way and hard to find. Also, there was a dolly I didn't order in the back that was rattling around. Good service overall.KEITH D.
Le client n'a pas laissé de commentaire.Bijoy Krishna B.
Dolly was not provided even though we paid for it, very bad experience with the rentalVipul S.
No digs at the location but renting from UHAUL is a hassle. I had difficulty entering the postal code when doing the online checkin. Three calls to the US customer service and the problem still couldnt be fixed. Lady at the rental location did fix it. But, then there was a hassle with disputing the invoice showing excess gas charges. Oh well...RANDALLR K.
I made the reservation for a location nearby my home and Uhaul transfered my pick up for this location almost 15 km from my home without further notice. I have just noticed that in my confirmation email one day before. This change made me to pay extra kms, despite being a 1 way trip with everything include, because Uhaul calculated the distance based on the location originally reserved. Lastly, problems with the app hold me for 1 hour during the pick up, outside at 10 F, that was awful, if it was not for self storage store nearby I would have a frostbite by now.Leonardo B.
The equipment I have ordered were missing since this location does not hold such items, and yet no one informed me about this in advance. I LIVE IN A CONDO SO ELEVATOR BOOKING TIMES ARE PRE-ARRANGED AND I ALMOST HAD TO RE-SCHEDULE MY MOVE DATE; which would have been a tragedy if it was the last day of my lease.SEOYOUN J.
I asked for moving doly when I am booking online. Pick up day in the morning last minute I've got a text that they don't have it. If I didn't realized I was still getting charged for it. Before I return I filled up the tank but still charged for fuel. This is ridiculous. Never recommend it to anyone.ALIRIZA D.