Le client n'a pas laissé de commentaire.Giovanni T.
Customer Reviews for Vaultra Yorkdale
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Toronto, ON M6B4C5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Upon arriving at the location, there was NO Uhaul signage. Drove around to the back of a storage building to find 3 lockboxes and a uhaul branded lockbox. Upon receiving the lockbox code (after filling in all the information on my phone for 15 minutes when I had selected a counter pick up (there was no indication of where the counter pick up was since THERE WAS NO UHAUL SIGNAGE ON THE WHOLE PROPERTY), I went to try the code and it did not open. I played around with the lock for 10 minutes. I think called uhaul. The first person to answer gave me â€œtipsâ€ on how to open the lock, none worked. She transferred me to someone else, they asked me the same questions and told me the same thing. I was then transferred to someone else. That person said they didn't know what other codes to try so I was transferred to a third person. The third person said they could find me a NEW LOCATION to rent something else. Which was not an option for me as I was now an hour behind moving and had to get to my scheduled elevator time. I was then transferred to someone else who I asked to issue me a full refund. They said uhaul couldn't issue a refund and that I would need to call the location directly. They gave me the number for the location which WAS NOT THE SAME NUMBER AS THE ONE PROVIDED ON MY RESERVATION FOR THAT LOCATION. Someone answer d and said they Wouk go out and try the lockbox BUT THEY WOULD NOT BE ABLE TO ISSUE A REFUNd. I was told I was given misinformation. She did manage to get the lockbox open and did say that this is something she has brought forward to uhaul's attention multiple times and you have not changed your locks. She was the only one that was helpful and competent. Spend over an hour to pick up the truck, spoke to 6 different customer service agents. Horrible horrible customer service. In total I was on hold for 45 minutes been transferred from person to person. Would never use uhaul again.Brenda N.
I did order and pay for the furniture dolly however when I went into the vehicle it was the regular sized dolly that is smaller so that was disappointing. It made our trip take a bit longer because we didn't have the correct dolly and there wasn't anyone to speak with.Stephanie S.
The location doesn't answer the phone and you can't leave a message because the mailbox is fullJOHN KEEGAN MCLE D.
I called in advance to know if I could use my International Driver's License, and I was told that YES. When I got there it took me almost 1h30 - 2h to figure out. I was also told that up to 24h it would be the same price. I was charged for 2 days periods even though keeping the car for less than 24h. Poor service, terrrible actually.Gabriel N.
Very poor customer ervice effectiveness and quirky, buggy mobile app. When picking up, The app told me I had to speak to someone at the location and did not give me a code for the lock box. Of course there was no one to speak to at the location so I had to call customer service. The first agent said it didn't look like the key was there. Transferred me to another agent/department. The second agent basically said the same and was trying to locate someone at the site. Eventually transferred me to another support person who said the same thing. After 30 to 40 minutes on the phone I simply asked it we could try the lockboxes. I was given the code to the first box and what do you know -there was my key. When returning, the app tells you to drop the key in the orange box, then to press continue. Then proceeds to tell you to take a live pic of the odometer and gas level. Can't use stored image. How do you start the vehicle to take a live pic when it already told you to drop the keys? Good thing i still had the key. However, I tried to take a pic 20 times and the 'continue' button would never highlight to allow me to finish. Horrible app/uhaul experienceJason M.
They didn't have a dolly that I reserved, but still charged me. Also charged me for gas even though I filled the tank.Rhuland P.
They dishonestly added a fuel charge to the invoice when the van was returned. The invoice was not emailed to me to hide the dishonesty.ROBERTD K.
The U-Haul truck seems to have weak battery and had on a few of occasions had start up issues. Also the process of accessing roadside assistance seems cumbersome and there should be a dedicated hotline for the same only.Gaurav D.
Check engine light they refused to substitute equipment.YAACOVAVRAHAM A.
Le client n'a pas laissé de commentaire.SANDRA H.
Le service à la clientèle était génial. Vehicle was in great condition. I have 0 suggestions for you. Everything was outstanding!KAHON H.
Le client n'a pas laissé de commentaire.FAUSTO Z.
There was no washer fluid in the vehicle and two of the tires needed air. Daily checking would have spotted these issues I believe. Also the lock mechanism to retrieve the keys was incredibly difficult to open and there were no instructions on hand to help with that.Susan L N.
The entire experience of renting the truck was poor, the only good thing about the location was the convenience of the location to us. We decided to do the truck share and use the app. It was not intuitive to use despite reading and watching videos. we didn't have the right link set up to proceed. My husband had to wait 90 min for a person to come and she was late to open the counter. He tried calling the customer service while waiting and did not get in touch with anyone the whole time while waiting. He requested a call back which was 20 min. When he was called back they answered only to put him on hold for the rest of the time. Because of the lost time, we requested to keep the truck later than the reservation time stated, the person at the counter did not help at all and told us we had to call. That call took an hour! I was on hold numerous times, passed to 3 different people, when they did answer was put on hold again. It was infuriating. The van however was good and worked well for the move and the first person I spoke to after a 23 min wait was very pleasant and tried to help. Despite the few positive aspects of the rental, I wouldn't rent from uhaul again.ALLONSHALOM R.
Truck was dirty. Window was really dirty. No washer fluid to clean it. Otherwise contactless rental was great and truck was fine.Steve L.
Great location and staffIolanda V.
Customer service was excellent!VITO S.
App could have a better user experience but I really enjoyed the option. It made it super convenient to pickup outside of regular business hours.Stefan G.
TRULY RUBBISH APP! FIX IT! The app was broken and buggy and delayed my entire move. Both when trying to pick up the truck and dropping it off. Fix it!George K.
It wasn't clear how to get the codes for the key to get the truck. I had to call and the woman said my verification wasn't complete but there was no indication of that had I not called. Other than that - it was a good experience.Stacey R.
Lock boxes are difficult to operate, was trying to open it for 15 minutes and could not so i had to go inside and ask for help, locks are too stiff to unlock. Luckily my pickup was during business hours so the woman inside was able to help but if the business was closed I would have been stranded with no van.Aaron C.
Agatha, who was there at the location, was not kind, helpful, at all. We reserved our truck at 9am and were able to pick up 20 mins later. Agatha said, cancel if we dont like, it doesnt affect them. What a service!Duksang J.
I had consistent troubles with the U-Haul App. Clicking through the add-on options (specifically the 'no thank you' option) took a very very long time to progress to the next screen (often over a minute), further, the app wouldn't recognize that I was taking photos of myself/ my drivers licence/ the odometer and I was unable to complete either my pick-up or return through the app because of this.LUCASMARTIN P.
Was so easy and phone support was quick.Scott E.
The physical location was ok but it being in a back isolated lot didn't make me feel comfortable/safe. It was raining when I picked up the vehicle so I had to do the pick up procedure in the rain - no shelter at all. The vehicle didn't look clean. It was dusty and had debris inside plus a used latex glove and a tissue. It was obvious no one cleaned it.Francesca F.
I felt it was a bit unclear at the end when dropping off my Uhaul if I should put the keys in the orange box OR back in the small locked box. I am confused why it told me to do both things.Brianna H.
Le client n'a pas laissé de commentaire.ashraf P.
Le client n'a pas laissé de commentaire.RENATO M.
Le client n'a pas laissé de commentaire.Michele G.
The locks are very hard to open. I spent an hour trying to open the lock box.Kostiantyn M.
I am calling customer service in a bit. You guys gave me the wrong vehicle. I couldn't even move all my furnitureQuang V.
The fuel range is confusing on your systemPATRICIACAROLY D.
Le client n'a pas laissé de commentaire.Gary E.
Female staff at the location was great. Helpful and patient. Thanks. I will be back. Ngawang ChoedenNGAWANG C.
Location out of the way and hard to find. Also, there was a dolly I didn't order in the back that was rattling around. Good service overall.KEITH D.
Le client n'a pas laissé de commentaire.Bijoy Krishna B.
Dolly was not provided even though we paid for it, very bad experience with the rentalVipul S.
No digs at the location but renting from UHAUL is a hassle. I had difficulty entering the postal code when doing the online checkin. Three calls to the US customer service and the problem still couldnt be fixed. Lady at the rental location did fix it. But, then there was a hassle with disputing the invoice showing excess gas charges. Oh well...RANDALLR K.
I made the reservation for a location nearby my home and Uhaul transfered my pick up for this location almost 15 km from my home without further notice. I have just noticed that in my confirmation email one day before. This change made me to pay extra kms, despite being a 1 way trip with everything include, because Uhaul calculated the distance based on the location originally reserved. Lastly, problems with the app hold me for 1 hour during the pick up, outside at 10 F, that was awful, if it was not for self storage store nearby I would have a frostbite by now.Leonardo B.
The equipment I have ordered were missing since this location does not hold such items, and yet no one informed me about this in advance. I LIVE IN A CONDO SO ELEVATOR BOOKING TIMES ARE PRE-ARRANGED AND I ALMOST HAD TO RE-SCHEDULE MY MOVE DATE; which would have been a tragedy if it was the last day of my lease.SEOYOUN J.
I asked for moving doly when I am booking online. Pick up day in the morning last minute I've got a text that they don't have it. If I didn't realized I was still getting charged for it. Before I return I filled up the tank but still charged for fuel. This is ridiculous. Never recommend it to anyone.ALIRIZA D.