Évaluations des clients VB Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de VB Mart

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William E. le

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The trailer back running light was out on the right but I can't fault the renters since they should had been informed... and a course I forgot to tell them also

Daniel N. le

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Le client n'a pas laissé de commentaire.

Jonathan F. le

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It was a inconvenient place to pick up the truck. I had to drive an hour out of the way. So that added 2 extra hours to my trip.

Jenny B. le

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Owner refused to hook up the trailer to my car without addition money in cash with no receipt. He did tell me if I had reserved directly through him he would have hooked it up free but since I called your main number first he couldn’t. I tried to hook it up myself (because I didn’t want to pay extra especially after feeling obligated to take the additional insurance with the horrible condition the trailer was already in) i damaged my car because the trailer was parked on a hill with no blocks under the wheels and it was too heavy for me and I didn’t fully understand how to hook it up. I was barely able to get the trailer back on the ground because it was so heavy. At this point I paid the extra cash and he hooked up the trailer but it was very loose. A friend in town who drives a trailer professionally helped me tighten the connection and corrected the chains which Mac (the owner on VB mart) had tied in knots. I just purchased my car in December it is a new $45,000 vehicle I am very upset about the damage. I also did not appreciate having the price of the trailer double between reserving it and picking it up. I was appalled by the condition of the trailer I received. Mac was not able to provide locations for drop off that were open late enough for my work schedule this weekend but I did find somewhere myself and they were great

Laura L. le

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Check your trucks for issues before you charge $364 and the truck breaks down.

Whitney R. le

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Front desk gentleman tried some-what to be helpful but wasn't. He wasn't prepared to take the two trucks and auto transports we were bringing and said he wasn't aware they were coming. The entire experience from beginning to end was very unpleasant and we would like a discount of our payment if possible, to make up for it. If someone could check our call logs from numbers, you'll see that we had to call in at least 5-6 times to sort out incorrect charges and problems with the reservation. We wouldn't recommend UHaul to a friend now, sadly, after this experience.

Perry L. le

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They was great as well.

William G. le

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Le client n'a pas laissé de commentaire.

Bill F. le

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Le client n'a pas laissé de commentaire.

james J. le

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Don't be in a hurry.

Bill F. le

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Le client n'a pas laissé de commentaire.

Joe D. le

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You can make sure that the brakes work on your trucks the brakes went out on the truck that I was driving that I rented

Robert B. le

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Le client n'a pas laissé de commentaire.

Elliott J. le

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Le client n'a pas laissé de commentaire.

Tammie G. le

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no improvements needed

Marc C. le

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Have a closer location and inform customers about their milage limit. Just picking up the Uhaul and getting it home went over my mileage limit before I could even start moving! Having to drive.an hour away to pick it up was very inconvenient. The owner of this site was fantastic at informing me of the requirements before rerurning and helping me make this move feasable.

Sylvia B. le

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Explain operation of different features of the 20’ truck and the auto transport.

ROGER W. le

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Process took about 45 minutes. Far longer than it should have.

Kathryn T. le

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Le client n'a pas laissé de commentaire.

Tracey E. le

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Le client n'a pas laissé de commentaire.

Billie S. le

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Le client n'a pas laissé de commentaire.

Tracey E. le

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Le client n'a pas laissé de commentaire.

Hannah H. le

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The person in charge had me wait for her to show up so she could look at the uhaul before returning, I waited 15 mins and she never showed so unstopped the keys in the drop box and left. Staff member called me and demanded I meet her to look over the uhaul when I was informed from my pick up location all I had to do was refill the truck with fuel, sweep it, and drop off the key. This woman complained about how the uhaul was parked and charges me an additional $39 for a cleaning fee and said the gas was between half a tank and 3/4 of a tank instead of on 3/4 tank exactly. Extremely dissatisfied with this uhaul rental overall, especially the drop off location.