For self return onlyMark W.
Customer Reviews for Velp Mobil
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.STEVEN L.
Le client n'a pas laissé de commentaire.Katherine R.
Truck needs wipers and it shakes between 40 and 55mphMICHAEL F.
Le client n'a pas laissé de commentaire.Judi W.
Le client n'a pas laissé de commentaire.JOSEPH H.
One of the tie-down ratchets needed lubricant.TERRY G.
The 10' truck was clean, well-maintained, and the pickup/dropoff process was efficient and easy.Jared C.
Le client n'a pas laissé de commentaire.MARSHALL F.
When my mobile app would not respond to the request to take the picture of the instrument panel to verify the mileage, I went inside to ask the desk agent to assist me in finishing my rental. He was unable to help me, either because he didn't have the proper knowledge or desire. I do not know which. I had to wait for 3+ hours until I received notice that my rental was finally finished and I got my receipt showing 0 $owed in my email.Timothy F.
Le client n'a pas laissé de commentaire.THERESA S.
One of the rear lamp was burned out but the most important lights worked. This is a nice trailer and it worked great for hauling a car. The swing down left fender was a nice touch.Marc W.
When i made the actual reservation i was brought to a different place and they did not actually have the equipment!! I had the email and text saying i choose the 5-9" trailer with ramp and yea dis not have it. So the hotel 6 rep was nice to cancel the order and redo it all for me.Aaron H.
person not wearing a maskjerry V.
Le client n'a pas laissé de commentaire.David Z.
Somehow when I rented another 26 foot truck on short notice to move out of town, they only set it up for a day. Really? Luckily, I was able to keep it longer.lisa L.
We were very pleased with the service at this Velp gas station. They were courteous and helpful. We rented from OTHER locations and were not pleased with the service or availability. Everything went smoothly today.Anthony S.
Le client n'a pas laissé de commentaire.Russell H.
U-haul retailer added a 25,00 $ "Safe Tow" Coverage that I did not order during the online ordering process nor did I ask for or did they offer at the store. Please call me on this at 920-621-6389, Eric Schroeder , contract #28866038Eric S.
Le client n'a pas laissé de commentaire.Patricia P.
Le client n'a pas laissé de commentaire.Meagan V.
The truck was littered with trash when I picked it up. The owner seemed put out to help me. Kind of frustrating.Mark S.
Le client n'a pas laissé de commentaire.Paul V.
The manager was not friendly, tried to find every reason to charge more, did not have the required equipment we requested, trailer lights were not working and tried blaming our vehicle but his trailer had spliced wires together. Just not a good experience with them. I would definitely never go to that location again.Thomas G.
Le client n'a pas laissé de commentaire.ann G.
Le client n'a pas laissé de commentaire.Bernadine B.
Le client n'a pas laissé de commentaire.Jay B.
The key drop off was not visible, I ended up taking it in to the store.Samantha D.
Easy and efficient and the person helping us was very friendly!Gary B.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Kelsey S.
Le client n'a pas laissé de commentaire.Stan K.
Attendant was friendly and helpful. Moving truck was as ordered, in good operating condition. The U-Haul app leave much to be desired.John C.
Le client n'a pas laissé de commentaire.Skye C.
Le client n'a pas laissé de commentaire.patricia M.
Le client n'a pas laissé de commentaire.Thomas S.
The app sucks for Android... Just use the in person optionDavid B.
Sanitize your vehicles and clean them Trade your service representatives the customer is always right I found a slip behind the seat that says it was sanitize kind of crumpled up he said there it was sanitized I said no it wasn't my fault I told you I found this behind the seat if it was sanitized it would be on the dashboard not behind the seat the customer is always rightkevin V.
Great service this time and previous time using this location. Will return in the future.Amy D.
Le client n'a pas laissé de commentaire.Richard C.
Close all small dealers. THE SUPPORT YOUR COMPANY HAS IS HORRIBLE. I HAD A LIGHTING ISSUE AND BOTH THE LOCAL DEALER AND I TRIED TO REACH PEOPLE IN A NEARBY LARGER DEALER. COULDN'T GET THROUGH. I FINALLY GOT A PERSON I THOUGHT WAS AN EMPLOYEE AT THE LARGER DEALER AND HE TOLD ME SOMEONE COULD LOOK AT MY TRUCK WIRING AND TO BRING IT ON IT. HE OUTRIGHT LIED TO ME. IT WAS A CALL CENTER PERSON WHO PRETENDED THAT HE WAS LOCAL. WHEN I ARRIVED, THERE WAS NO SUCH PERSON NOR WAS THERE ANYONE THERE WHO COULD DEAL WITH MY PROBLEM. HORRIBLE, HORRIBLE SERVICE WHEN IT WAS NEEDED.CRAIG M.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.KARL R.
Le client n'a pas laissé de commentaire.Gene G.
Le client n'a pas laissé de commentaire.Lanorris W.
Very friendly, prompt and courteous service. I will recommend to my friends and family.CHRISTOPHER S.
The trailer was in good physical shape. However, the prior renter had spilled oil or some other sticky substance on the floor of the trailer. We used some paper towels and soap to clean it up. It was an inconvenience, but we got along fine after that.Mark R.
Le client n'a pas laissé de commentaire.robert G.
Le client n'a pas laissé de commentaire.FARHIA H.
I went to DePere location to reserve trailer. They told me I'm all set. 2 days later I get a call that pick up is at a different location. So from 6 miles away, I went 16 miles away. That I didn't like.James S.
Le client n'a pas laissé de commentaire.Cora M.
Le client n'a pas laissé de commentaire.Pratulya P.
I noticed the gas tank was on empty when I got onto the highway and was shocked that a rental would be allowed to leave with such little gasROBERT T.
I was told that I was returning the rental late even though I was returning it a day early. He told me he would take care of it. I checked my email and there is a recipe for another day worth of charges. When I called I was told it would drop off my card. My card should not have been charged again anyway!! Poor customer service. More worried about his lunch than the customer!!!Justin E.
Le client n'a pas laissé de commentaire.Nathaniel A.
My truck was all ready for me. No waiting at pick up or at return. Excellent experience .Kim C.
Le client n'a pas laissé de commentaire.jennifer B.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.THOMAS D.
When I picked up the truck it had snow and ice on the cab. They could have had it cleared of and possibly started it up while I filled out paperwork. I would certain have done it as a courtesy.John H.
cargo light was out - was important because we unloaded in the dark - did not have a dolly that we ordered - and we are still waiting for response/resolution on insurance charges we did NOT request - we also tried to the 'contact us form' and it won't let us submit -local service people were friendly and helpful to their capability - but online/phone help is not forthcoming since they have our moneyCharles R T.
My rental reservation was messed up. This was not the best experience with u-haul. Not sure I would use it again or recommend it.Elizabeth E.
Le client n'a pas laissé de commentaire.William S.
Great customer service and staff very polite. I rate 10 out 10Micheal B.
Don't have the check engine when we get in the vehicle.Christopher D.
It was fast easy and they where very nice would recommend to anyoneTerry L.
Checking in took Over 1,5 hours. Their computer or the Agent could not get the reservation and payment entered. Plus they were helping other retail customers at the same time.Julie H.
Very satisfied transaction from the registration to the final paperwork. Very courteous and helpful. Would always recommend UHaul. Merci!Debra T.
Have everything I purchase on the truck.Tina R.
Le client n'a pas laissé de commentaire.Raymond O.
Le client n'a pas laissé de commentaire.Kurt H.
Very easy process to rent!Roxann S.
Le client n'a pas laissé de commentaire.Virgil L.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.Concepcion M.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Richard M.
It is a service stAtion , no suppliesPaul B.
They were great.Louis C.
Nothing as person very helpful with equipmentDavid N.
Le client n'a pas laissé de commentaire.Paula S.
The gentleman who worked at the desk was nice enough, and I've rented enough trailers in the past to come to know what to expect. I've never had it where I had to do my own hook up to my truck. I know how to do it just fine, but I have horrible knees and a L5S1 back fusion. A dead squat of trailers such as these can be quite painful. The wiring for the lights were a joke. There were exposed wires between the harness and main wiring, which I photographed on the inspection. This trailer shouldn't have been allowed to leave, but I didn't have a choice, as my pickup location was changed to here, because apparently in all of the Green Bay locations, this was the only place available they had a 5' x 7' ramp utility trailer during the afternoon. I was late getting back, I had to fart around with the wiring harness ever 20 miles to get the lights to work. Not impressed here.Joseph S.
Good service but computer issues let me standing and waiting for 30 minutes. A phone call solved the problem. Great people to work with though.James M.
The people are so friendly and make the experience easy and comfortable. I couldn't be happier with the service received.Lukas V.
Le client n'a pas laissé de commentaire.Rodney D.
The self service option is not user friendly. I was not informed where to pick up the key and the site would not even process payment.Lukas V.
We had the passenger side tire shred during our return trip with the trailer loaded. We had to wait for 1,5 hours for service to arrive and install a new tire onto the existing rim. Upon return to our originating destination and inspecting the drivers side tire on the trailer, we discovered significant checking of the tread around the entire diameter of the tire. We are extremely lucky that the drivers side tire remained intact for the entire trip.Jerome G.
Drop off was quick and simple.WILLIAM B.
Le client n'a pas laissé de commentaire.Kimberly M.
Le client n'a pas laissé de commentaire.MARTY S.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.Jordan K.
Le client n'a pas laissé de commentaire.Dwayne F.
Le client n'a pas laissé de commentaire.stephen S.
My pick-up location was supposedly closed when I was suppose to pick up. I was suppose to be able to do everything easily through mobile check in. The mobile check-in would not work so I ended up having to go in to the gas station (which was poorly labeled that it was a U-Haul rental place) and had to have the clerk do check-in manually. Well if there were people THERE to do the check in then WHY would I have to do it through the crappy online mobile process that did not even work?! I would much rather work with a person! Moving is stressful enough as it is and this ended up just making it all worse.Dena H.
Gentlemen was very nice and helpful.Jennifer V.
Friendly, truck was ready and clean. Thanks, appreciate the good customer service.Robert C.
Was told to drop off at 2545 velp ave 54303. We went there told us were to park truck. Than told us she didnt have time to check us in to go to another location. There were 2 people sitting in a chair she said she couldn't leave them Wish she would of said that when we first arrive before we parked it.Katri B.