Customer Reviews for Venable Logistics
(Concessionnaire U-Haul dans le voisinage)

25 évaluations

1553 Hyde Park Rd   Essex, MD 21221

(443) 231-4251

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/21/2022 - 8/26/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(443) 231-4251

1553 Hyde Park Rd
Essex, MD 21221

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 5/21/2022 - 8/26/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I have not got my refund from the deposit going through the mobile phone was awful

Maxine J. 
Évaluation :
1

The truck itself was fine. However, I also ordered a dolley and furniture pads. Neither one of those things were in the truck when we picked it up. I brought this to the attention of the gentleman at the drop off location and they were not able to refund my money. Now it also occurred to me that I could be accused of stealing the dolley and the furniture pads that I never received. I would also like to point out that the online reservation system is convoluted and frustrating. It did not take less time and we should have just gone in in person and picked up our stuff. This probably would have also eliminated the missing parts of my reservation.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB V. 
Évaluation :
3

The location of the lock box and keys was unclear, creating a stressful scavenger hunt. Better directions or signage is needed

Carlos C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA G. 
Évaluation :
5

Professional & friendly location. 5 stars excellent service.

BEATRICE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB V. 
Évaluation :
5

It is my opinion that Liberty Express is a terrible representative of Uhaul. The vehicle was so thilthy dirty. The owner got me to sign the documents before going out to inspect vehicle, while also confirming vehicle had been cleaned. Upon vehicle inspection I discovered the complete opposite. Not only had the vehicle not been cleaned, it looked like it hadn't been cleaned in years. At that point I had no choice but to accept the vehicle because my Movers were already waiting My Movers were already waiting to assist me - so I did a quick spot cleaning cleaning when I got back to my home. However, just as I was about to return the vehicle, I noticed some very disgusting areas. One area had a cigarette on the floor, and another was a tray that had 3 used q-tips in it... DISGUSTING! I took photos for future reference. Considering we are in a pandemic where people are dying everyday from coming in contact with the contaminated surfaces, I am deeply disturbed that this person thought it was ok to rent that vehicle in such poor conditions. I've rented from Uhaul several times and the vehicles have always been spotless. It is my opinion that Liberty Express severely taints the image of Uhaul.

SHARITA P. 
Évaluation :
1

Staff were rude and did not answer questions fully. They added cleaning charge, for no reason.

Walt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO W. 
Évaluation :
2

I was overcharge for gas when I was told to bring bag truck at gas level were I got it which i did. I currently see another transaction pending on my account different from my total which is unauthorized. I will be calling Uhaul. Non-acceptable

JERMAINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAKEDA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SAVATH L. 
Évaluation :
5

Excellent service à la clientèle. Everything was smooth. I have no complaints

DANNIELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME U. 
Évaluation :
2

First, the location is not inviting because you can't find the key drop box and I need to come back this morning before the store open so that I can turn in the key and not be charged with penalty. The store opened late at 9:10 am. Second, the attendant said she will email me the receipt as soon as she's done checking the truck and I followed up after 4 hours she said she will email it to now and two hours passed, still no email. I will try to call later again before the store closes at 5pm and hopefully I can get a copy of my receipt through my email by then.

Daniel M. 
Évaluation :
2

When I picked the truck up it was covered in snow and ice. I had to completely clean the truck off. Someone knew it was being rented. The snow and ice was earlier the prior day and location was opened the day I picked up. Poor customer care

Frederick R. 
Évaluation :
1

Hire new management. Terrible experience, I love I'll not be returning. I'm also going to contact someone from the Corporate office.

Donye H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE G. 
Évaluation :
5

Kevin was extremely friendly a d helpful. He called prior to see if I had any questions and/or concerns and to also confirm that I will return the equipment on the day indicated.

Tina B. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page